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NASPO ValuePoint Master Agreement for Security and
Fire Protection Services
Prepared for the State of Nevada Purchasing Division
Submitted on May 19, 2017
Submitted by CodeLynx INC
By Mr. Jeff Heatley, CEO
RFP 3407
Volume I
Technical Proposal
4937 Fargo Street
North Charleston SC 29418
Phone 843.266.2330 | Fax 843.266.2333
w w w . c o d e l y n x . c o m
www.knowledgecapitalgroup.com
RFP #3407
Volume I, Technical Proposal
Page 1 of 68 © 2017 CODELYNX, INC.
Section I: Table of Contents
Section I: Table of Contents ....................................................................................................................................................................................... 1
Section II: Vendor Information Sheet ..................................................................................................................................................................... 3
Section III: State Documents ...................................................................................................................................................................................... 5
Acknowledgement of Terms and Conditions ................................................................................................................................................. 5
NASPO ValuePoint Master Agreement Statement of Compliance .................................................................................................. 5
Insurance ................................................................................................................................................................................................................... 5
NASPO ValuePoint Administrative Fee and Reporting Requirements ............................................................................................ 5
NASPO ValuePoint eMarket Center ............................................................................................................................................................... 5
Participating State Terms and Conditions .................................................................................................................................................. 6
Certification of Non-Debarment.......................................................................................................................................................................... 6
Signature page – Amendments 1 and 2 ........................................................................................................................................................... 7
Attachment E – Technical Proposal Certification of Compliance ........................................................................................................ 10
Attachment F – Vendor Certification .............................................................................................................................................................. 13
Applicable Certifications and Licenses ........................................................................................................................................................... 15
Section IV: Scope of Work ........................................................................................................................................................................................ 18
All Categories ............................................................................................................................................................................................................ 18
Fitness for Particular Purpose ........................................................................................................................................................................ 28
Fitness for Ordinary Use .................................................................................................................................................................................. 28
Merchantable, Good Quality, No Defects ................................................................................................................................................ 28
Conformity ............................................................................................................................................................................................................ 29
Uniformity .............................................................................................................................................................................................................. 29
Packaging and Labels ....................................................................................................................................................................................... 29
Full Warranty ........................................................................................................................................................................................................ 29
Infringement Indemnity ................................................................................................................................................................................... 29
Usage of Trade; Course of Dealings; Implied Warranties .................................................................................................................. 29
Warranties Cumulative ..................................................................................................................................................................................... 30
Priority of Warranties ........................................................................................................................................................................................ 30
Beneficiaries of Warranties ............................................................................................................................................................................. 30
Delivery; Inspection; Acceptance; Risk of Loss ....................................................................................................................................... 30
No Arrival; No Sale ............................................................................................................................................................................................. 31
Price; Taxes; Payment ........................................................................................................................................................................................ 31
Category 1: Access Control Systems ............................................................................................................................................................... 31
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Category 2: Burglar Alarms ................................................................................................................................................................................. 36
Category 3: Surveillance Services and Equipment .................................................................................................................................... 42
Section V: Company Background and References ......................................................................................................................................... 50
1. Offeror Profile ...................................................................................................................................................................................................... 50
2. Subcontractor Information ............................................................................................................................................................................. 52
3. Business References .......................................................................................................................................................................................... 52
4. Vendor Staff Resumes ...................................................................................................................................................................................... 59
Key Personnel Overview .................................................................................................................................................................................. 59
5. Customer Service ................................................................................................................................................................................................ 60
6. Promotion .............................................................................................................................................................................................................. 61
7. Usage Fee and Reporting Plan ..................................................................................................................................................................... 63
Section VI: Other Informational Material ........................................................................................................................................................... 65
Company History, Background, and Qualifications .................................................................................................................................. 65
CodeLynx .................................................................................................................................................................................................................... 66
Project Management ............................................................................................................................................................................................. 66
Quality Assurance ................................................................................................................................................................................................... 66
Safety ............................................................................................................................................................................................................................ 66
Integration.................................................................................................................................................................................................................. 67
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Volume I, Technical Proposal
Page 3 of 68 © 2017 CODELYNX, INC.
Section II: Vendor Information Sheet
RFP #3407
Volume I, Technical Proposal
Page 5 of 68 © 2017 CODELYNX, INC.
Section III: State Documents
The following documents can be found in this section:
▪ Acknowledgement and acceptance of all terms and conditions
▪ Certification of Non-debarment
▪ Signature page from all amendments
▪ Attachment E – Confidentiality and Certification of Indemnification / Technical Proposal
Certification of Compliance
▪ Attachment F – Vendor Certifications
▪ Copies of applicable certifications and licenses
Acknowledgement of Terms and Conditions
NASPO ValuePoint Master Agreement Statement of Compliance
CodeLynx has reviewed all terms and conditions with the NASPO ValuePoint Master Agreement
Statement of compliance (Attachment A) and information included in Section 4.2 of the Request
for Proposal Document, takes no exceptions and agrees to comply with all terms and conditions
stated herein.
Insurance
CodeLynx has reviewed all terms and conditions with Insurance requirements listed in Section
4.2.a of the Request for Proposal Document, takes no exceptions and agrees to comply with all
terms and conditions stated herein. CodeLynx holds insurance coverage that complies will all
requirements stated in this proposal. CodeLynx current certificate of insurance will be provided
upon award, per the terms in Attachment A, Master Agreement, clause 21 subheading e.
NASPO ValuePoint Administrative Fee and Reporting Requirements
CodeLynx has reviewed all terms and conditions with the NASPO ValuePoint Administrative Fee
and Reporting Requirements listed in Section 4.2.b of the Request for Proposal Document, takes
no exceptions and agrees to comply with all terms and conditions stated herein. Contract Officer
Drew Weston will be responsible for providing mandatory usage reports. Drew can be contacted
via email at [email protected] or via phone at 843-266-2330, extension. 301.
NASPO ValuePoint eMarket Center
CodeLynx has reviewed all terms and conditions for the NASPO ValuePoint eMarket Center as
listed in Section 4.2.c of the Request for Proposal Document, takes no exceptions and agrees to
comply with all terms and conditions stated herein. CodeLynx currently supports similar
applications for Statewide contract for several participating States and the Federal Government’s
GSA supply schedule with their GSA Advantage online marketplace. CodeLynx will work with
NASPO and the participating States to integrate our offerings into the NASPO ValuePoint eMarket
Center through an electronic method. Our software team has experience interfacing with similar
systems and has the skills to support that process.
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Participating State Terms and Conditions
CodeLynx has reviewed all terms and conditions related to the Participating State Terms and
Conditions as listed in Section 4.3 of the Request for Proposal, takes no exceptions and agrees to
comply with all terms and conditions stated herein. CodeLynx understands that it may be required
to negotiate these additional terms and conditions when executing a Participating Addendum.
Certification of Non-Debarment
Disclosure of any significant prior or ongoing contract failures, contract breaches, civil or criminal
litigation in which the vendor has been alleged to be liable or held liable in a matter involving a
contract with the State of Nevada or any other governmental entity. Any pending claim or
litigation occurring within the past six (6) years which may adversely affect the vendor’s ability to
perform or fulfill its obligations if a contract is awarded as a result of this RFP must also be
disclosed.
Does any of the above apply to your company?
Yes No X
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Signature page – Amendments 1 and 2
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Attachment E – Technical Proposal Certification of Compliance
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Attachment F – Vendor Certification
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Applicable Certifications and Licenses
Note: In addition to the licenses provided herein, CodeLynx will obtain any required licenses
prior to the start of work in any participating States.
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Section IV: Scope of Work
All Categories For all categories below, the vendor:
• Must ensure that the facilities are in compliance with all existing Participating Entities rules
and regulations;
▪ CodeLynx will have a project kick-off meeting to discuss all facility compliance
rules and regulations. In this meeting, all rules and regulations will be
documented and any issues will be addressed and resolved before work
commences.
• Must be in compliance with current National Fire Protection Association (NFPA) Standards,
Participating Entities Contractor’s Board Licensing and Participating Entities State and
Local Fire regulations at the time supplies or systems are delivered pursuant to an order
under the Master Agreement;
▪ CodeLynx will ensure that all requirements are met and in compliance with the
NFPA, Participating Entities Contractor’s Board Licensing and Participating
Entities State and Local Fire regulations, at the time supplies or systems are
delivered to an order under this Master Agreement. CodeLynx will comply with
the life safety code ordinances as defined by the Authority having jurisdiction at
each installation site.
• Must ensure all services are conducted by a State Certified/Licensed Technician;
▪ CodeLynx will ensure all services requiring State Licenses will be conducted only
by technicians holding such licenses or certifications. State Certified Licenses will
be provided before the job has commenced and personnel certifications and/or
alarm registration documents will be supplied to the customers’ agent.
• Must ensure all services are conducted in accordance with any certification requirements
within Participating Entitles;
▪ CodeLynx is licensed in two states currently and our technicians are
certified/registered with those states in accordance with the respective entity
requirements. Any additional licenses or certifications for additional states
will be added, as needed.
• May offer additional services as related to awarded categories;
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▪ CodeLynx will offer additional services that lie within the scope of work for this
contract. CodeLynx will make sure the items are listed under the master
agreement and agreed upon by the Purchasing Entity.
• Must ensure all equipment is compatible to the best industrial standards and must
function as designed after installation;
▪ All installations and materials will meet industrial standards, state and local
building codes, as well as fire and safety codes. All equipment will be warrantied
to function as designed. CodeLynx will provide only new material and
equipment, and will install these items in accordance with manufacturer’s
recommendations. CodeLynx will supply only UL-listed components or
equipment.
• Must designate a single point of contact to be the liaison for state information technology
staff to handle the day-to-day operations. References for this designee must be submitted
as part of the vendor’s proposal;
▪ Drew Weston will serve as the point of contact and contract manager for this
proposal. He can be contacted via email at [email protected] or by
phone at 843.266.2330, extension 301. Please see the Confidential Technical
Volume for Drew’s resume, credentials, and references.
• May not apply surcharges for transportation, fuel, energy, insurance or any other reason
throughout the duration of the contract(s); and
▪ CodeLynx will not apply any surcharges for transportation, fuel, energy,
insurance, or any other reason throughout the duration of the contract(s).
• Shall ensure permits must be current and remain current.
▪ CodeLynx will supply all permit documentations to the Participating Entity
Contact along with the expiration dates and recertification, when acquired.
When providing services, vendor must:
• Discuss findings with the Purchasing Entity’s point of contact prior to leaving site; and
▪ CodeLynx will immediately notify the Participating Entities Site Contact of any
findings prior to leaving the site and will follow up with a written report
detailing the issue(s). CodeLynx acknowledges and will conform to this
requirement.
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• Submit a report including the findings no later than 24 hours after inspection.
▪ CodeLynx will submit a written report within 24 hours of the site visit for any
inspection resulting in findings.
• Inspections performed shall include the cost of the initial inspection, any required
maintenance, and any needed follow-up inspections (at no additional cost for the follow
up inspection).
▪ CodeLynx understands the terms for inspection and maintenance and will not
charge for any required follow-up inspection.
• Must be an authorized reseller of any manufacturer brand offered. Certification must be
made available to Participating Entities upon request.
▪ CodeLynx is an authorized reseller for all brands that we represent. Certifications
will be provided to the Participating Entity contact before work commences, or
as requested.
• Must not allow any part of the resulting contract from this solicitation be performed
offshore of the United States by persons located offshore of the United State or by means,
methods, or communications that, in whole or in part, take place offshore of the United
States.
▪ CodeLynx acknowledges this regulation and agrees to conform.
AGREEMENTS
The agreement between vendors and agencies will include, but are not limited to the
following:
• If vendors will require agencies to sign a subordinate agreement the subordinate
agreement must be approved by each Purchasing Entity prior to signing.
▪ CodeLynx acknowledges this requirement and agrees to conform.
• Awarded vendors shall provide separate quotes within 48 hours of request (unless
otherwise approved by Purchasing Entity) for each new or replacement installation as
required by the Purchasing Entity. Quotes should offer price differences for lease and
purchase options as requested by the Purchasing Entity.
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▪ CodeLynx will provide separate quotes within 48 hours of request, as required by
Purchasing Entity for new or replacement installation. Quotes will include
purchase and leasing options, if required.
▪ Awarded vendors shall provide separate quotes within 48 hours of request (unless
otherwise approved by Purchasing Entity) for maintenance of new and existing systems as
required by each Purchasing Entity. Quotes should offer price differences for lease and
purchase options as requested by the Purchasing Entity.
▪ CodeLynx will provide separate quotes within 48 hours of request, as required by
Purchasing Entity for maintenance of new and existing systems. Quote will
include purchase and leasing options, if required.
▪ Purchasing Entity may have proprietary equipment. It will be the vendor’s responsibility
to work with or notify the Purchasing Entity regarding maintenance and repair of
proprietary equipment
▪ CodeLynx acknowledges that the Purchasing Entity may have proprietary
equipment. CodeLynx will work with or notify the Purchasing Entity when
proprietary equipment is encountered.
BACKGROUND CHECKS
▪ All background checks must be completed after contracts have been awarded, but prior
to any work being done.
▪ Background checks will be completed and filed with the Purchasing Entity after
the contract is awarded and prior to work commencing,
▪ All vendors’ employees providing on-site services to this contract must be required to
submit to and pass background checks. Upon request from Purchasing Entities, vendors
must provide copies of background checks or submit to additional security requirements.
▪ CodeLynx Company policy requires employees to pass drug screening and
undergo background checks as a prerequisite for employment at CodeLynx.
These checks consist of criminal arrests and convictions, Federal court records,
credit report, social security number trace, summary of residences, and a 10-
panel drug screening. Background checks will be filed with the Purchasing Entity
after the contract is awarded and prior to work commencing.
▪ All costs associated with background checks will be at vendor's expense.
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▪ CodeLynx will bear the cost of all background and drug checks and shall provide
evidence, if required, for additional tests that may be required by hospitals,
government agencies, or any entities included under this contract.
It is the vendor’s responsibility to ensure the following:
▪ Vendors must not begin work on the contract until clearance has been issued by the
Purchasing Entity; and
▪ CodeLynx acknowledges this regulation and agrees to conform.
▪ Notification and access to facilities will be pre-authorized by Purchasing Entities.
▪ CodeLynx will provide an employee list along with the background check and
any other requirements to the Purchasing Entity or person in charge of the
contract prior to commencement of work for access approval. CodeLynx will
designate a site supervisor to coordinate access and approvals for installation or
service work 24 hours in advance to Purchasing Entity contact. CodeLynx
acknowledges this regulation and agrees to conform.
PUBLIC WORKS PROJECTS
▪ Any projects that are federally funded may be subject to the requirements of Davis-Bacon
Act and/or the Davis-Bacon Wage Decision.
▪ CodeLynx will comply with the requirements of Davis-Bacon Act and/or the
Davis-Bacon Wage Decision if required by the contract. CodeLynx acknowledges
this regulation and agrees to conform.
▪ Labor prices for affected projects may be negotiated between the using entity and the
contractor, provided the contractor provides adequate documentation for any negotiated
increase.
▪ Labor pricing will match the master contract pricing. Any negotiated price
increase will be adequately documented. Price increases will follow the rules of
the Davis Bacon Act or the prevailing regulation guidelines specified.
▪ Documentation may include payroll records, copies of wage decisions, and/or other
information that establishes a clear difference between the contractor’s standard wage
and the prevailing Davis-Bacon wage for any affected employee for that project.
▪ CodeLynx acknowledges and will comply with these requirements.
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▪ Under no circumstances will that price be increased by an amount higher than the
difference between the normal hourly rate and the hourly rate required by the applicable
Davis-Bacon Wage Decision.
▪ CodeLynx acknowledges and will comply with these requirements.
▪ Vendors must include in job quotes the standard business hours and prevailing wage rate
for the job location. Quotes should include shift differential, if any, for working nights and
weekends.
▪ CodeLynx acknowledges and will comply with these requirements.
▪ Jobsites must be cleaned every day.
▪ CodeLynx acknowledges and will comply with these requirements.
▪ Awarded vendor(s) must complete any punch lists within five (5) days of receipt. Exceptions
to this standard may be addressed on an individual project basis.
▪ CodeLynx acknowledges and will comply with these requirements.
Asbestos
▪ Asbestos may be present within State-owned facilities, and may be encountered in
previously inspected buildings.
▪ CodeLynx acknowledges and will comply with these requirements. CodeLynx will
stop work and contact the Purchasing Entity’s contact if Asbestos is detected at
a location.
▪ Upon discovering asbestos or a suspected asbestos-containing material (ACM), all work
shall immediately stop in the affected area and contact the project manager and/or
building owner;
▪ CodeLynx acknowledges and will comply with these requirements.
▪ The project manager and/or building owner shall assume responsibility for taking material
samples for testing; and
▪ CodeLynx acknowledges and will comply with these requirements.
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▪ The project manager/building owner will convey all pertinent information regarding
asbestos test results to the vendor and, if necessary, conduct any required remediation
prior to resuming work in the affected area.
▪ CodeLynx acknowledges and will comply with these requirements.
▪ All remediation work must be performed by a contractor specifically licensed and/or
certified to perform asbestos remediation.
▪ CodeLynx acknowledges and will comply with these requirements.
▪ Vendors may be held liable for violations of any applicable federal, state and/or local
environmental laws or regulations, whether committed through action or inaction.
▪ CodeLynx acknowledges and will comply with these requirements.
GENERAL REQUIREMENTS
▪ Vendors must guarantee workmanship at vendors’ expense for a period of twelve (12)
months from date of installation.
▪ CodeLynx warrants workmanship, installation, and materials for 12 months (1
year) after acceptance by Purchasing Entity. During the 1-year warranty period,
any equipment/product that is installed by CodeLynx that is determined to be
defective will be repaired and/or replaced according to manufacturer
specifications. Equipment/product replaced during the warranty period shall be
replaced per the manufacturer’s warranty replacement product/model.
▪ Work shall be performed in accordance with manufactures’ recommendations and with all
current local codes, regulations, and installation guidelines.
▪ CodeLynx acknowledges and will comply with all codes and recommended
standards of installation. These shall include, but are not limited to: Life Safety
and Fire Codes, OSHA safety codes, National Electric Code, and BICSI guidelines.
▪ The awarded vendor(s) may be required to do some work after normal business hours
(8am-5pm, unless otherwise specified by the Purchasing Entity); however, it is anticipated
that most work will be completed during normal business hours.
▪ CodeLynx understands that in some instances, work may have to be scheduled
after hours due to site operational considerations. CodeLynx will coordinate with
the Participating Entity if work is required beyond normal business hours. If work
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is required beyond normal business hours by the Purchasing Entity, all wages and
regulations including the Davis-Bacon act will be followed.
▪ Vendor staff is responsible for performing a standard site walk-through and providing
competent personnel to perform the specific scope(s) required. Due to the nature of these
scopes of work and the liability involved, each Purchasing Entity will have the final
determination of competency in all matters regarding personnel provided by the vendor.
▪ CodeLynx acknowledges and will comply with these requirements. We will
provide resumes and credentials commiserate with the scope of work.
▪ Once the awarded vendor(s) has possession of the equipment to be installed, the
responsibility for all equipment, including storage during installation work, shall be at the
awarded vendor’s expense when storage space is unavailable at the jobsite.
▪ CodeLynx will provide secure storage for all equipment when jobsite storage
space is unavailable. This may be at our warehouse facilities, or in locked
vehicles, or secure portable storage and specialty containers. CodeLynx
acknowledges and will comply with these requirements.
PENALTY FOR IMPROPER PRICING
▪ It is the vendor’s responsibility to ensure that all prices proposed for all projects are
accurate and consistent with the terms of the contract.
▪ CodeLynx has accounting and audit procedures in place to provide contract
oversight and review to ensure that all terms and conditions of the contract are
upheld, followed, and met. CodeLynx acknowledges and will comply with these
requirements consistent with the terms of the contract.
▪ For all projects completed under this contract: if a vendor submits an invoice containing
incorrect pricing in favor of the vendor, that vendor shall submit a new, corrected invoice
with a 25% reduction in cost for each incorrectly priced item.
▪ CodeLynx acknowledges and will comply with these requirements.
▪ If vendor continues to provide incorrect invoicing each Purchasing Entity has the option
to cancel their contract in its entirety without penalty.
▪ CodeLynx acknowledges and will comply with these requirements.
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▪ Vendors are not allowed to aggregate fees into contract after award has been made.
Failure to comply may be grounds for cancellation.
▪ CodeLynx acknowledges and will comply with these requirements.
STANDARD OF PERFORMANCE AND ACCEPTANCE
▪ The Standard of Performance applies to all product(s) purchased under this Master
Agreement, including any additional, replacement, or substitute product(s), as well as any
product(s) which are modified by or with the written approval of the vendor and
acceptance by the Purchasing Entity.
▪ CodeLynx acknowledges and will comply with these requirements.
▪ The Acceptance Testing period shall be seven (7) calendar days, or any other time period
identified in the solicitation or the Participating Addendum, beginning with the day after
the product is installed certification is received that the product is ready for Acceptance
Testing.
▪ CodeLynx acknowledges and will comply with these requirements.
▪ If the product does not meet the Standard of Performance during the initial period of
Acceptance Testing, the Purchasing Entity may, at its discretion, continue Acceptance
Testing on a day-to-day basis until the Standard of Performance is met.
▪ CodeLynx acknowledges and will comply with these requirements.
▪ Upon rejection, the vendor will have three (3) calendar days to cure any Standard of
Performance issue(s).
▪ CodeLynx acknowledges and will comply with these requirements.
If, after the cure period, the product still has not met the Standard of Performance, the
Purchasing Entity may, at its option:
▪ Declare the vendor to be in breach and terminate the order;
▪ CodeLynx acknowledges and will comply with these requirements.
▪ Demand a replacement product from the vendor at no additional cost to Participating
Entity; or
▪ CodeLynx acknowledges and will comply with these requirements.
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▪ Continue the cure period for an additional time period agreed upon by the Participating
Entity and the vendor.
▪ CodeLynx acknowledges and will comply with these requirements.
▪ Vendor shall pay all costs related to the preparation and shipping of returned products.
▪ CodeLynx acknowledges and will comply with these requirements.
▪ No product shall be accepted and no charges shall be paid until the Standard of
Performance is met.
▪ CodeLynx acknowledges and will comply with these requirements.
▪ The warranty period will begin upon the Purchasing Entity’s approval.
▪ CodeLynx acknowledges and will comply with these requirements.
A. TRAVEL
▪ All travel will be negotiated within each PA. Travel may be subject to limits of the
Participating Entity’s rules.
▪ CodeLynx acknowledges and will comply with these requirements.
B. AUTHORIZATION TO WORK
▪ Contractor is responsible for ensuring that all employees and/or subcontractors are authorized
to work in the United States.
▪ CodeLynx uses E-Verify to verify that all employees can legally work in the
United States. We will require the same of any subcontractors that are utilized
within the scope of this contract. CodeLynx acknowledges and will comply
with these requirements.
C. SYSTEM COMPLIANCE WARRANTY
▪ Licensor represents and warrants: (a) that each Product shall be Date Compliant; will operate
consistently, predictably and accurately, without interruption or manual intervention, and in
accordance with all requirements of this Agreement, including without limitation the Applicable
Specifications and the Documentation, during each such time period, and the transitions
between them, in relation to dates it encounters or processes; (b) that all date recognition and
processing by each Product will include the Four Digit Year Format and will correctly recognize
and process the date of February 29, and any related data, during Leap Years; and (c) that all
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date sorting by each Product that includes a "year category" shall be done based on the Four
Digit Year Format.
▪ CodeLynx acknowledges and will comply with these requirements.
D. TERMS AND CONDITIONS FOR GOODS
▪ The information in this section does not need to be returned with the vendor’s proposal.
However, if vendors have any exceptions and/or assumptions to any of the terms and
conditions in this section, they MUST identify in detail their exceptions and/or assumptions
on Attachment E, Technical Proposal Certification of Compliance. In order for any
exceptions and/or assumptions to be considered they MUST be documented in
Attachment E. The State will not accept additional exceptions and/or assumptions if
submitted after the proposal submission deadline.
▪ CodeLynx acknowledges and will comply with these requirements.
E. EXPRESS WARRANTIES
▪ For the period specified on the face of the Contract, Contractor warrants and represents each
of the following with respect to any goods provided under the Contract, except as otherwise
provided on incorporated attachments:
Fitness for Particular Purpose
▪ The goods shall be fit and sufficient for the particular purpose set forth in the RFP or other
solicitation documents.
▪ CodeLynx acknowledges and will comply with these requirements.
Fitness for Ordinary Use
▪ The goods shall be fit for the purpose for which goods of a like nature are ordinarily intended,
it being understood that the purpose for the goods covered by the Contract are ordinarily
intended is general government administration and operations.
▪ CodeLynx acknowledges and will comply with these requirements.
Merchantable, Good Quality, No Defects
▪ The goods shall be merchantable, of good quality, and free from defects, whether patent or
latent, in material and workmanship.
▪ CodeLynx acknowledges and will comply with these requirements.
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Conformity
▪ The goods shall conform to the standards, specifications and descriptions set forth in the
incorporated attachments. If Contractor has supplied a sample to the State, the goods
delivered shall conform in all respects to the sample and if the sample should remain in the
State's possession it shall be identified by the word "sample" and the signature of Contractor's
sales representative.
▪ CodeLynx acknowledges and will comply with these requirements.
Uniformity
▪ The goods shall be without variation, and shall be of uniform kind, quality, and quantity within
each unit and among all units.
▪ CodeLynx acknowledges and will comply with these requirements.
Packaging and Labels
▪ The goods shall be contained, packaged, and labeled so as to satisfy all legal and commercial
requirements applicable to use by a government agency, including without limitation, OSHA
material safety data sheets and shall conform to all statements made on the label.
▪ CodeLynx acknowledges and will comply with these requirements.
Full Warranty
▪ The foregoing warranties are "full" warranties within the meaning of the Magnuson-Moss
Warranty - Federal Trade Commission Improvement Act, 15 U.S.C. § 2301 et seq., and
implementing regulations 16 C.F.R. pts. 700-703, if applicable to this transaction.
▪ CodeLynx acknowledges and will comply with these requirements.
Infringement Indemnity
▪ Refer to Attachment A ~ NASPO ValuePoint Master Agreement Terms and Conditions,
Section 33.
▪ CodeLynx acknowledges and will comply with these requirements.
Usage of Trade; Course of Dealings; Implied Warranties
▪ Contractor shall also be bound by any other implied warranty that, at the time of execution of
the Contract, prevails in the trade of government in the marketing area in and about the State
of Nevada. Contractor shall also be bound by any other implied warranty arising through
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course of dealings between Contractor and the State from and after the execution of the
Contract. Contractor shall also be bound by all warranties set forth in Nevada's Uniform
Commercial Code (NRS Title 8) in effect on the date of execution of the Contract.
▪ CodeLynx acknowledges and will comply with these requirements.
Warranties Cumulative
▪ It is understood that warranties created by the Contract, whether express or implied, as well as
all warranties arising by operation of law that affect the rights of the parties under the Contract,
are cumulative and should be construed in a manner consistent with one another.
▪ CodeLynx acknowledges and will comply with these requirements.
Priority of Warranties
▪ If it is held by a court of competent jurisdiction that there is an irreconcilable conflict between
or among any of the warranties set forth in the Contract and any warranties implied by law, the
parties agree that the specifications contained in the Contract shall be deemed technical and
mere language of description.
▪ CodeLynx acknowledges and will comply with these requirements.
Beneficiaries of Warranties
▪ Benefit of any warranty made in the Contract shall be in favor of the State of Nevada and
Participating Entities, any of their political subdivisions or agencies, and any employee or
licensee thereof who uses the goods, and the benefit of any warranty shall apply to both
personal injury and property damage.
▪ CodeLynx acknowledges and will comply with these requirements.
Delivery; Inspection; Acceptance; Risk of Loss
▪ Contractor agrees to deliver the goods as indicated in the Contract, and upon acceptance by
the State, title to the goods shall pass to the State unless otherwise stated in the Contract. The
State shall have the right to inspect the goods on arrival and, within a commercially reasonable
time, the State must give notice to Contractor of any claim or damages on account of condition,
quality, or grade of the goods, and the State must specify the basis of the claim in detail.
Acceptance of the goods is not a waiver of UCC revocation of acceptance rights or of any right
of action that the State may have for breach of warranty or any other cause. Unless otherwise
stated in the Contract, risk of loss from any casualty, regardless of the cause, shall be on
Contractor until the goods have been accepted and title has passed to the State. If given any,
the State agrees to follow reasonable instructions regarding return of the goods.
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▪ CodeLynx acknowledges and will comply with these requirements.
No Arrival; No Sale
▪ The Contract is subject to provisions of no arrival, no sale terms, but proof of shipment is to be
given by Vendor, each shipment to constitute a separate delivery. A variation of ten days in
time of shipment or delivery from that specified herein does not constitute a ground for
rejection. The State may treat any deterioration of the goods as entitling the State to the rights
resulting from a casualty to the identified goods without regard to whether there has been
sufficient deterioration so that the goods no longer conform to the Contract.
▪ CodeLynx acknowledges and will comply with these requirements.
Price; Taxes; Payment
▪ The price quoted is for the specified delivery, and, unless otherwise specified in the Contract, is
F.O.B. to the delivery address specified above. Unless otherwise specified in the Contract, the
price does not include applicable federal or State sales, use, excise, processing or any similar
taxes, or duty charges, which shall be paid by the State, or in lieu thereof, the State shall provide
Vendor with a tax exemption certificate acceptable to the applicable taxing authority. Unless
otherwise specified in the Contract, payment shall be made for Orders by State agencies by
warrant drawn on the State of Nevada (in accordance with Nevada law) and mailed to Vendor
at the address specified above (or to assignee if assignment is acknowledged by the State)
within the time specified above.
▪ CodeLynx acknowledges and will comply with these requirements.
Category 1: Access Control Systems
1.1.1. All aspects of access control system services.
CodeLynx is experienced in all aspects of access control systems installation, upgrade, and
maintenance. We work closely with many manufacturers as Value Added Resellers (VAR).
This involves initial consultation with end-users, design, and engineering of systems,
installation and implementation, as well as training end-users and providing maintenance.
Our technicians are required to be factory trained for all of the access control manufacturers
that we represent. CodeLynx has the capacity to perform all related services to implement
these systems. These tasks can include mounting of door hardware, cable pulling and
termination, configuring the software as required for each customer, test and checkout,
integrations with various systems, and training for the site personnel. CodeLynx can provide
detailed Installation Design Plans for documentation of as-built systems.
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1.1.2 Installation of new systems.
Since our inception in 2003, CodeLynx has been designing, installing, upgrading and
maintaining access control systems. CodeLynx employs engineers and technicians that have
been in the security industry and the access control arena for decades. CodeLynx serves as a
Value-Added Reseller (VAR) for many leading manufacturers, such as AMAG, Avigilon, Open
Options, Kantech, S2, among others. We have factory-trained technicians who are well
versed in all aspects of Access Control System installation and commissioning.
Most access control systems in today’s market use Microsoft SQL as their database structure.
CodeLynx is a Microsoft Gold Partner, and in addition to our Security System Department,
we also have a Software Development Department. CodeLynx has the ability to draw on our
Microsoft SQL engineering talent for access control projects that require a higher level of
integration or migration.
CodeLynx provides services in all aspects of new access control systems and equipment
including, but not limited to:
▪ Security network infrastructure
▪ Access control systems (ACS)
▪ Badging Systems, physical installation and software layouts of badges
▪ Database Migration and Integration
▪ All types of Card Readers, Prox, iClass, Mifare etc.
▪ Biometrics
▪ Close circuit video (CCV), integrated with access control
▪ Various security intrusion detection and initiating devices
▪ Perimeter detection, dedicated uninterruptible power supplies and batteries
▪ Physical Barriers and Gate Control, mechanical and optical turnstiles
▪ Emergency Call Stations, integrated intercoms
▪ Visitor Management System
▪ Control Room Installation and Video Walls
▪ Specialize Software Development with Access Control Systems
The CodeLynx Team will obtain any required permit(s) to perform installation. Each newly
installed system will have equipment and wiring clearly labeled. All equipment will be fully
integrated into Purchasing Entity’s existing Network Systems. A performance verification
test will be performed and presented to the Purchasing Entity Contact before scheduling
final acceptance testing. For each installation, a Project Integration Packet (PIP) will be
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submitted with each project completion. The PIP will include the following
documents/forms, but not limited to:
▪ Field Panel Hardware
▪ Configuration Sheet
▪ Performance Verification Test
▪ Systems Log-on Information
▪ Equipment Warranty Information
▪ As Built Drawings
▪ Equipment Manuals
The work is not considered complete until the CodeLynx Project Team has performed all
adjustments, user training and final performance verification testing with the Purchasing
Entity’s Contact. Once the installation is complete, we will provide the Purchasing Entity’s
Contact with a completed PIP package.
Cleanup and trash removal will be performed daily on all CodeLynx projects. Safety
meetings and site safety plans will be accomplished per the CodeLynx Safety Handbook.
1.1.3 Replacement or upgrade of systems.
CodeLynx has many years of experience in replacement or upgrades to existing access
control systems. The CodeLynx Team’s methodology is to first analyze the system to be
replaced, with attention to which components are safe or effective to re-use with the
upgraded system. Many times we are able to re-use the existing wiring and door hardware,
providing the customer with a more economical solution. When replacing or upgrading a
system, CodeLynx strives to minimize the down time at each access control point. Ideally an
individual cardholder should not realize a change when the new system goes live. We
believe communication with the customer and precise scheduling is the key to success. We
have also found that converting the old database to the new system database can eliminate
the need to rebadge the cardholders, which saves the customer valuable time and money.
Our Software Department is capable of performing the SQL database conversions, if
necessary. Every installation is different, and CodeLynx specializes in engineering the right
solution for each customer, whether it is a complete replacement or an upgrade utilizing
existing infrastructure.
The CodeLynx team will provide the same installation standards and methods for
replacements and upgrades as we do for new installations. The CodeLynx team will prepare
a Project Integration Packet (PIP) to provide the updated system configuration and
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condition. Prior to removal, all equipment will be de-energized with proper lockout/tagout
procedures in accordance with OSHA requirements. CodeLynx’s certified technicians will
remove equipment and/or components. System verification tests will then be completed and
reflected in the PIP. Drawing packages will also be updated to reflect the changes. All
discarded equipment, circuit boards, batteries, and associated gear will be discarded in
accordance with Purchasing Entity’s recycling and removal procedures of the Purchasing
Entity. CodeLynx will be responsible for all cleanup and removal of debris from the work
area on a daily basis.
1.1.4 Removal of existing systems.
From time to time, CodeLynx has been tasked to remove existing access control systems.
This is usually the case when a customer is moving to another facility and needs to salvage
the equipment that is installed there. The important considerations in this instance are
employee safety and careful treatment of the equipment to be re-used. Key safety concerns
include the de-energizing of all components prior to their removal. CodeLynx will follow all
OSHA lockout/tagout safety procedures per the CodeLynx safety handbook when
decommissioning these systems. Batteries will be removed and protected from accidental
energizing. All components will be removed from the walls or door frames as needed, and
cosmetics completed to restore the area to original condition, if necessary. Safety
cones/barriers/tape will be used to keep pedestrian traffic away from the work areas. All
wires and conduits should be removed from the walls and ceilings. All trash and debris will
be cleaned up on a daily basis. Any unneeded equipment or parts will be disposed of or
recycled according to the customer’s approved procedures.
1.1.5 Integration of various types of systems.
The CodeLynx team has a diversified set of talents related to security system integrations.
Our Security team is experienced in system integration with Burglar Systems, Access Control
systems, Video Management Systems, Point of Sale systems, and video intercom systems.
CodeLynx technicians are also proficient with network protocols, wireless devices, display
systems, and many other integrations that provide complete situational awareness
capabilities. Additionally, our Software Development team can provide custom integrations
using the manufacturers’ Software Development Kits (SDK). The CodeLynx Software team is
well-versed in many software program languages has extensive experience providing
custom integrations for most types of applications. This includes integrations that leverage
the off-the shelf video analytics capabilities found in many camera manufacturers’
products.
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1.1.6 Provide and install all related equipment and any items necessary for operation and
installation of equipment such as wires and fasteners that are needed to complete work.
CodeLynx provides and installs all equipment and related hardware, cable, conduit,
fasteners, hangers, etc. necessary to provide a turnkey access control solution. We have long
standing relationships with many security and electrical distributors, which ensures that we
can provide any equipment or parts at a competitive price with reasonable lead times. All
related equipment must meet the Purchasing Entity’s requirements, state codes, and will be
installed by certified technicians.
1.1.7 Maintenance and repair (including emergency repairs) of systems
CodeLynx is also a security system maintenance provider. We have many long-term
maintenance contracts in place. Our services are customizable per customer needs or
budgets. CodeLynx currently holds maintenance contracts where we provide full-time
technicians at a site. Some contracts are periodic preventative maintenance visits, with
emergency calls when needed. Some contracts are just emergency visits. The type of
maintenance is based on what the customer needs and the complexity of the system.
1.1.7.1 Respond on site to trouble calls within four (4) hours, including weekends and holidays.
CodeLynx provides maintenance service contracts based on the individual customer needs.
We can tailor our responses to onsite trouble calls to specific client needs, but at a minimum
the response shall be within 4 hours, including weekends and holidays, if the customer
desires this level of service. CodeLynx has many such long-term maintenance contracts in
place with technicians on-call at all times. Our technicians can provide non-emergency and
emergency repair service within 4 hours to the Purchasing Entity’s site at the time of receipt
of call, 24/7/365. CodeLynx provides multiple means of contact based on the size and scope
of the contract engagement; as such, the CodeLynx Team will provide contact telephone
numbers, email and other service call procedures, as agreed with the Purchasing Entity.
1.1.7.2 Repair personnel must carry adequate hardware inventory to replace, repair, and/or
maintain each system at the time dispatched.
The CodeLynx Team will provide spare equipment and parts to ensure that the system
remains fully operational. CodeLynx maintains a warehouse with inventory, hardware, tools
etc. required to maintain security systems. Inventory is stocked based on the systems that
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we are contracted to maintain. Work trucks are supplied with general supplies and tools,
ladders, etc. to complete most onsite repairs.
1.1.7.3 Repair personnel must be prepared to provide an immediate replacement for defective
equipment and shall not remove a defective unit without an immediate replacement.
CodeLynx technicians will provide replacement equipment, as needed, to restore the system
to operational condition. Technicians will not remove a defective unit without an immediate
replacement, unless it is malfunctioning in a way that may present a danger to the personnel
or the facility (such as overheating or electrical sparking, etc.).
1.1.7.4 Replacement and repair of equipment must be provided to a specific location, or within an
assigned geographical area inside a location.
CodeLynx will replace and repair equipment at the desired geographical location or area
within that location, as designated by the customer.
1.1.8 Provide programming and work individually with each participating state’s information
technology staff when installing new or maintaining previously installed systems.
CodeLynx technicians work closely with Customer IT Department personnel by providing the
level of service needed within the guidelines and boundaries specified by the agency or
entity for whom we are providing service.
We customarily request all IP addresses from the IT department, but we perform no network
configuration without full communication and collaboration with the proper IT officer.
CodeLynx provides the level of programming and configuration that is needed within our
access control systems and components. This includes backups, patches, upgrades or
restores, as needed.
As a Microsoft Gold Partner, we adhere to all Information Assurance (IA) best practices for
server hardening and system administration to meet all compliance guidelines and relevant
polices and regulations that affect the customer environment.
Category 2: Burglar Alarms
1.2.1 All aspects of burglar alarm system services.
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CodeLynx’s well-experienced staff includes highly trained and certified technicians, project
managers, quality control analysts, and support staff who perform services for the
Purchasing Entity locally and through call centers.
The CodeLynx security integration team specializes in the full life-cycle deployment of
integrated electronic burglar alarm systems from initial risk assessment, to design,
installation and long-term maintenance. CodeLynx is a Value-Added Reseller (VAR) for
several leading manufacturers in the alarm industry. CodeLynx provides cutting-edge
products to meet any customer needs, including products from vendors such as: Honeywell,
DSC, DMP, GE, Bosch and many other brands.
CodeLynx offers 24-hour alarm monitoring through a UL listed monitoring station with the
ability to receive alarms via radio, cell phone, landline, and network attached devices with
backup capabilities.
1.2.2 System Monitoring
CodeLynx can offer 24-hour alarm monitoring through a UL listed monitoring station with
backup capabilities to receive alarms via radio, cell phone, and network attached devices.
CodeLynx will work with the Purchasing Entity’s communication team to design and
implement their communication needs. All call list, access codes and or passwords will be
regulated with the Purchasing Entity’s contact for burglar alarms.
1.2.3 Installation of new systems.
CodeLynx is experienced with design, installation and maintenance of many types of
Burglar Alarm systems. Our technicians have worked with all types of intrusion detection
devices for protection of customers’ premises and perimeters. CodeLynx technicians are
certified to install and configure controller panels and keypad interfaces. Installation
services may include modifications to existing security systems equipment.
The services for new and existing burglar alarm equipment include, but are not limited to:
▪ Communication equipment (Landline, radio, network, and cell phone)
▪ Alarm Panel Controllers, Keypads
▪ Door contacts, Balanced Magnetic Switches, window contacts, tamper switches
▪ Motion sensors, Passive Infrared, microwave, dual tech
▪ Glass break sensors, sonic detectors
▪ Perimeter Detectors, fence sensors, buried line sensors, microwave
▪ Physical Barriers, door and gate alarms
▪ Duress/Holdup alarms
▪ Annunciating Devices, sirens, strobes
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▪ Intercoms
▪ Sensors which include environmental, humidity, heat, etc.
The CodeLynx Team will obtain any required permit(s) to perform installation. Each newly-
installed system will have equipment and wiring clearly labeled. All equipment will be fully
integrated into Purchasing Entity’s existing System. All equipment will be fully tested by a
certified technician prior to Purchasing Entity’s inspection and acceptance of the system. A
performance verification test will be performed and presented to the Purchasing Entity’s
Contact before scheduling final acceptance testing. Equipment will not be added to the
maintenance portion until the system has been fully accepted by the Purchasing Entity in
writing. For each installation, a Project Integration Packet (PIP) will be submitted with each
project completion. The PIP will include the following documents/forms but not limited to:
▪ Field Hardware
▪ Configuration Sheet
▪ Performance Verification Test
▪ Systems Log-on Information
▪ Equipment Warranty Information
▪ As Built Drawings
▪ Equipment Manuals
The work is not considered complete until the CodeLynx Team has performed all
adjustments, user training and final performance verification testing with the Purchasing
Entity’s contact. Once the installation is complete, we will provide to the Purchasing Entity
a completed PIP package.
CodeLynx technicians will follow all OSHA safety procedures. CodeLynx will abide by all
local Life Safety and Fire Ordinance codes. CodeLynx work will be in accordance with
National Electric Cod, BICSI guidelines, and industry standard practices. Cleanup of work
areas will be daily and trash will be disposed of or recycled, per the customer’s
recommended methods.
1.2.4 Replacement or upgrade of systems.
CodeLynx works closely with our customers to upgrade obsolete or aging systems, or
completely replace the system, if needed. Through our VAR relationships with many
manufacturers, we are periodically notified of End of Life systems. We keep our customers
informed of these developments and provide the recommended replacement information.
CodeLynx will provide the necessary services to keep the systems operational and effective.
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CodeLynx will follow all of the same installation procedures and requirement during
upgrades and replacements as we follow during our new installations. We will provide the
same PIP information upon completion and all warranty services as with any new
installation.
1.2.5 Removal of existing systems.
CodeLynx is capable of decommissioning, uninstalling, and disposing of any obsolete
Burglar Alarm System. Again, safety is of utmost importance during this process. All circuits
must be de-energized per OSHA lockout/tagout procedures. Batteries must be removed with
their terminals insulated to prevent accidental contact with a conductor. Work areas must
be barricaded with safety cones/tape, etc. to deter pedestrian traffic. All equipment will be
removed and disposed of or re-used, if possible. All wiring and conduits can be removed and
walls/ceilings restored to original state, if part of the service contract.
CodeLynx technicians will follow all OSHA safety procedures. CodeLynx will abide by all
local Life Safety and Fire Ordinance codes. CodeLynx work will be in accordance with
National Electric Code, BICSI guidelines, and industry standard practices. Cleanup of work
areas will be daily and trash will be disposed of or recycled, per the customer’s
recommended methods.
1.2.6 Maintenance and repair (including emergency repairs) of systems.
The CodeLynx Team will respond to service calls as required by the master contract and / or
the Purchasing Entity’s contract, if it differs from the master contract. The assigned
technician will respond via telephone to Purchasing Entity within one hour of receiving the
service request. The technician will contact the Purchasing Entity representative before
arriving at any location. All service calls, once started, will be worked until equipment is
returned to serviceable condition within the period stated in the service level agreement.
Status of the service performed will be logged into our ZEVA Work Order management
system based on the service performed before leaving the site. This status update will
include information such as:
▪ Any malfunctions found and corrective action(s) taken for each service call, including
parts/materials used.
▪ Upgrade suggestions to improve operation of the security system if warranted.
▪ Time and duration of performance.
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The CodeLynx technicians will be responsible for moving, protecting, and replacing
furnishings in the work area when the work is complete.
The CodeLynx technicians will contact the Purchasing Entity’s Security Representative at
each location prior to the start of work to arrange for security escorts into secured areas. If
the technician determines that the repairs cannot be accomplished with the parts on hand,
he/she will notify the on-site Purchasing Entity to ensure that the affected area is properly
secured. The technician will not leave the building unsecured at any time.
Representative activities performed by the CodeLynx Project Team will include, but are not
limited to:
▪ Investigating all trouble tickets presented and taking corrective actions.
▪ Providing onsite and after-hours remote access support or phone support in the event
of a system failure.
▪ Taking actions to prevent or mitigate redundant service requests by scrutinizing all
system trouble tickets presented.
▪ Updating appropriate web-portal reporting databases to reflect the current status of
pending and completed service calls.
▪ Providing technical support for the Burglar Systems and performing routine repairs.
▪ Managing and directing all technicians responding to service and maintenance calls.
▪ Contact the Purchasing Entity’s representative to acknowledge service has been
complete before leaving the site.
1.2.6.1 Respond on site to trouble calls within four (4) hours, including weekends and holidays.
The CodeLynx technician will respond via telephone to the Purchasing Entity within one
hour of receiving the service request. The technician will provide repair service within 4
hours to the Purchasing Entity’s site at the time of receipt of call, day or night. Response to
maintenance requests originating after core hours on Fridays will receive a response within
4 hours unless specified differently under the Purchasing Entity’s contract. CodeLynx will
keep the Purchasing Entity’s Contact informed of telephone numbers at which our team can
be reached.
1.2.6.2 Repair personnel must carry adequate hardware inventory to replace, repair, and/or
maintain each system at the time dispatched.
As required, the CodeLynx Team will provide spare equipment and parts to ensure that the
system remains fully operational. CodeLynx maintains a warehouse with inventory,
hardware, tools, etc. required to maintain security systems. Inventory is stocked based on
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the systems that we are contracted to maintain. Work trucks are supplied with general
supplies and tools, ladders etc. to complete most onsite repairs.
1.2.6.3 Repair personnel must be prepared to provide an immediate replacement for defective
equipment and shall not remove a defective unit without an immediate replacement.
CodeLynx technicians will provide replacement equipment as needed to restore the system
to operational condition. Technicians will not remove a defective unit without an immediate
replacement, unless it is malfunctioning in a way that may present a danger to the facility
or personnel (such as overheating or electrical sparking, etc.).
1.2.6.4 Replacement and repair of equipment must be provided to a specific location, or within
an assigned geographical area inside a location.
CodeLynx will replace and repair equipment at the desired geographical location or area
within that location, as designated by the customer.
1.2.7 Integration to existing systems as requested.
The CodeLynx Team has a diverse set of talents related to system integrations. First, we have
a Security team that is experienced in system integration with Burglar Systems, Access
Control systems, Video Management Systems, Point of Sale systems, and video intercom
systems. Second, we have a Software Development team that can provide custom
integrations using the manufactures Software Development Kits (SDK). The CodeLynx
Software team is well-versed in many software program languages making custom
integrations for almost any type of application. CodeLynx is a provider of turnkey Security
Systems, and we integrate many different technologies and devices to deliver complete
Security solutions to our customers.
1.2.8 Provide and install all related equipment and items that are needed to complete work.
CodeLynx provides and installs all equipment and related monitoring, hardware, cable,
conduit, fasteners, hangers, etc. necessary to provide a complete solution. We have long
standing relationships with many security and electrical distributors to ensure that we can
provide any equipment or parts at a competitive price with reasonable lead times. All wiring
and fasteners must meet the Purchasing Entity’s requirements, state codes, and will be
installed by certified technicians.
1.2.9 The authorized Purchasing Entity’s representative and/or designee will identify the
procedures by which work requests will be assigned.
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CodeLynx agrees that the Purchasing Entity representative will identify the procedures by
which work requests will be assigned. The CodeLynx Project Manager will coordinate with
the designee to manage the fulfillment of work requests.
1.2.10 Existing systems must be matched in any new additions or new construction. During
renovations, the system in the renovated area being replaced must match the system that
is currently in operation and must become an integral part thereof. Vendors must ensure
complete connectivity and integration to each existing system in those instances where an
addition or upgrade is warranted.
Any new system installation or renovation that will be an addition to an existing system
will be matched by manufacturer, system, software version, and will be fully compatible
with the existing system, so as to provide a seamless addition.
1.2.11 Designate a single point of contact who can address the programing needs of alarm
systems in use throughout the Purchasing Entity’s facilitates with a certified tech.
CodeLynx will designate a single Project Manager to address the programming needs of the
alarm systems in use. The Project Manager will work closely with the Purchasing Entity to
provide Certified Technicians with the proper skillsets as needed throughout the various
facilities.
1.2.12 Vendors must possess the ability to provide for individual access codes.
All the systems sold by CodeLynx offer the ability to program individual access codes. The
CodeLynx Technician along with the Programming Contact will train the Purchasing Entity’s
contact the system’s capabilities. These capabilities include:
▪ Master Code - use for programming.
▪ Individual Access Codes - The ability to add a separate code for an individual.
▪ Reports - The ability to see which code armed and disarmed the system.
CodeLynx will supply all documentation to the Purchasing Entity Contact. All configuration
changes will be verified, tracked and recorded in appropriate system logs or template
provided to the Purchasing Entity Contact. The logs will be maintained and available for
audit and troubleshooting purposes, if required.
Category 3: Surveillance Services and Equipment
1.3.1 All aspects of cloud-based and video surveillance systems, services and equipment.
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Most of CodeLynx Project Team’s applications are currently developed for and hosted in
cloud environments. These applications take full advantage of the cloud’s consistent system
updates, simplicity of software maintenance, and always available media storage and
content delivery. The operating and user cost is kept low by tapping into the cloud’s ability
to easily and constantly replicate data to geographically distinct data centers, which keeps
latency low for users all around the globe, offers high availability, and reduction of overall
network congestion.
CodeLynx Project Team can install and maintain video surveillance systems deployments
including, and not limited to:
▪ Private cloud
▪ Community cloud
▪ Public cloud
▪ Hybrid cloud
▪ Analog Surveillance Systems
▪ IP Surveillance Systems
CodeLynx is experienced in all aspects of video surveillance installation, upgrade, and
maintenance. We work closely with several manufacturers as Value Added Resellers (VAR).
This involves initial consultation with end-users, design and engineering of systems,
installation and implementation, as well as training end-users and providing follow-on
maintenance. Our technicians are required to be factory trained for all the video surveillance
manufacturers we represent. CodeLynx has the capacity to perform all related services to
implement these systems. These tasks include: mounting of hardware, cable pulling and
termination, configuring the software as required for each customer, test and checkout, and
training for the site personnel. CodeLynx can provide detailed Installation Design Plans, as
needed, for documentation of as-built systems.
CodeLynx’s well-experienced staff includes highly trained and certified Electronic Security
Systems technicians, network engineers, systems and software engineers, network
architects, project managers, quality control analysts, field technicians, and service
personnel who perform services locally and remote for all customers.
1.3.2 Installation of new systems.
CodeLynx will design, install and maintain state-of-the-art Video Surveillance Systems as
needed by State Agency customers. CodeLynx is experienced in camera placement and
specification to meet the security coverage requirements. CodeLynx technicians are certified
on many Video Management platforms, and can provide the initial setup and configuration
services to commission the system. Out engineers work with various manufacturer
calculators and tools to specify the correct amount of hard drive storage required by the
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end-users. The services for new and existing video surveillance equipment include, but are
not limited to:
▪ Security network infrastructure, programming of network switches, bandwidth
calculations, storage calculations
▪ Video Management Software
▪ Servers, DVR’s, NVR’s, Network Appliances
▪ Storage devices, cloud storage
▪ Monitors, Video cards
▪ All types of Cameras, Analog, IP, Analytic, Flir, etc.
▪ Network devices, Switches, Encoders, POE devices and switches
▪ Power Supplies, UPS, etc.
▪ Emergency Call Stations with Video Call up
▪ Control Room Installations with Video Walls
The CodeLynx Team will obtain any required permit(s) to perform installation. Each newly
installed system will have equipment and wiring clearly labeled. All equipment will be fully
integrated into Purchasing Entity’s existing Network Security Systems. All equipment will
be fully tested by a certified technician prior to Purchasing Entity’s inspection and
acceptance of the system. A performance verification test will be performed and presented
to the Purchasing Entity’s Contact before scheduling final acceptance testing. Equipment
will not be added to the maintenance portion until the system has been fully accepted by
the Purchasing Entity in writing. For each installation, a Project Integration Packet (PIP) will
be submitted with each project completion.
The PIP will include the following documents/forms, but not limited to:
▪ Field Hardware
▪ Configuration Sheet
▪ Performance Verification Test
▪ Systems Log-on Information
▪ Equipment Warranty Information
▪ As-built Drawings
▪ Equipment Manuals
The work is not considered complete until the CodeLynx Team has performed all
adjustments, user training and final performance verification testing with the Purchasing
Entity’s contact. Camera views, recording settings and performance will be verified during
the testing period. Once the installation is complete, we will provide to the Purchasing Entity
a completed PIP package. CodeLynx technicians will follow all OSHA safety procedures.
CodeLynx will abide by all local Life Safety and Fire Ordinance codes. CodeLynx work will
be in accordance with National Electric Code, BICSI guidelines, and industry standard
practices. Cleanup of work areas will be daily and trash will be disposed of or recycled per
the customer’s recommended methods.
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1.3.3 Replacement or upgrade of systems.
CodeLynx works closely with our customers to upgrade obsolete or aging cameras or
systems, or completely replace the system, if needed. Through our VAR relationships with
many manufacturers, we are periodically notified of End of Life components. We keep our
customers informed of these developments and provide the recommended replacement
information. CodeLynx will provide the necessary services to keep the systems operational
and effective. CodeLynx provides routine upgrades to Video Management Systems as
required by the manufacturer as new versions of software become available. When
upgrading storage devices, it is critical to maintain the archived video data from the old
system, per the customers’ requirements. This video data may have to be stored for a length
of time and then wiped/destroyed after the retention period is over.
The CodeLynx Team will follow all of the same installation procedures and requirement
during upgrades and replacements that we follow during our new installations. We will
provide the same PIP information upon completion and all warranty services, as with any
new installation. CodeLynx technicians will follow all OSHA safety procedures, and will
abide by all local Life Safety and Fire Ordinance codes. CodeLynx work will be in accordance
with National Electric Code, BICSI guidelines, and industry standard practices. Cleanup of
work areas will be daily and trash will be disposed of or recycled per the customer’s
recommended methods.
1.3.4 Removal of existing systems.
CodeLynx is capable of decommissioning, uninstalling, and disposing of any obsolete Video
Surveillance System. Again, safety is of utmost importance during this process. All circuits
must be de-energized per OSHA lockout/tagout procedures. Batteries must be removed with
their terminals insulated to prevent accidental contact with a conductor. Storage devices
must be safeguarded as per the customers’ requirements. This video data may have to be
kept on record for a certain length of time and then destroyed by the customers’ prescribed
method.
Work areas must be barricaded with safety cones/tape, etc. to deter pedestrian traffic. All
equipment will be removed and disposed of or re-used if possible. All wiring and conduits
can be removed and walls/ceilings restored to original state if part of the service contract.
CodeLynx technicians will follow all OSHA safety procedures. CodeLynx will abide by all
local Life Safety and Fire Ordinance codes. CodeLynx work will be in accordance with
National Electric Code, BICSI guidelines, and industry standard practices. Cleanup of work
areas will be daily and trash will be disposed of or recycled per the customer’s recommended
methods.
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1.3.5 Maintenance and repair (including emergency repairs) of systems.
CodeLynx provides maintenance and emergency repair for Video Surveillance Systems. We
currently have many long-term maintenance contracts in place and provide Technician
response at varying levels of service to, which includes up to 24/7/365 coverage. The
CodeLynx Team will respond to service calls as required by each specific contract. Typically,
the assigned technician will respond via telephone to Purchasing Entity within one hour of
receiving the service request. The technician will contact the Purchasing Entity
representative before arriving at any location.
All service calls, once started, will be worked until equipment is returned to serviceable
condition within the period stated in the service level agreement. Status of the service
performed will be logged into our ZEVA Work Order management system, based on the
service performed before leaving the site, unless work is performed after hours or weekend;
in those cases, the status will be logged the next business day before noon Eastern Time.
This status update will include information, such as:
▪ Any malfunctions found and corrective action(s) taken for each service call including
parts/materials used.
▪ Upgrade suggestions to improve operation of the security system, if warranted.
▪ Time and duration of performance.
The CodeLynx Team technicians will be responsible for moving, protecting and replacing
furnishings in the work area when the work is complete.
We understand that work in secured areas is required under this contract and that we will
not be granted unlimited access to these areas. The CodeLynx technicians will contact the
Purchasing Entity’s Security Representative at each location prior to the start of work to
arrange for security escorts into secured areas. If the technician determines that the repairs
cannot be accomplished with the parts on hand, he/she will notify the on-site Purchasing
Entity to ensure that the affected area is properly secured. The technician will not leave the
building unsecured at any time.
Representative activities performed by the CodeLynx Team will include, but are not limited
to:
▪ Investigating all trouble tickets presented and taking corrective actions.
▪ Providing after-hours remote access support or phone support in the event of a
system failure.
▪ Taking actions to prevent or mitigate redundant service requests by scrutinizing all
system trouble tickets presented.
▪ Updating appropriate web-portal reporting databases to reflect the current status of
pending and completed service calls.
▪ Providing technical support for the Physical Security Electronic Systems and
performing routine repairs.
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▪ Managing and directing all technicians responding to service and maintenance calls.
1.3.5.1 Respond on site to trouble calls within four (4) hours, including weekends and holidays.
The CodeLynx ESS technician will respond via telephone to the Purchasing Entity within one
hour of receiving the service request. The technician will provide repair service within 4
hours to the Purchasing Entity’s site at the time of receipt of call, day or night. Response to
maintenance requests originating after core hours on Fridays will be responded to within 4
hours unless specified under the Purchasing Entity’s contract. The CodeLynx Team will keep
the Purchasing Entity Contact informed of telephone numbers at which we can be reached.
1.3.5.2 Repair personnel must carry adequate hardware inventory to replace, repair, and/or
maintain each system at the time dispatched.
As required, the CodeLynx Project Team will provide spare equipment and parts to ensure
that the system remains fully operational. CodeLynx maintains a warehouse with inventory,
hardware, tools etc. required to maintain security systems. Inventory is stocked based on the
systems that we are contracted to maintain. Work trucks are supplied with general supplies
and tools, ladders, etc. to complete most onsite repairs.
1.3.5.3 Repair personnel must be prepared to provide an immediate replacement for defective
equipment and shall not remove a defective unit without an immediate replacement.
CodeLynx technicians will provide replacement equipment, as needed, to restore the system
to operational condition. Technicians will not remove a defective unit without an immediate
replacement, unless it is malfunctioning in a way that may present a danger to the facility
or personnel (such as overheating or electrical sparking).
1.3.5.4 Replacement and repair of equipment must be provided to a specific location, or within
an assigned geographical area inside a location.
CodeLynx will replace and repair equipment at the desired geographical location or area
within that location as designated by the customer.
1.3.6 Integration to existing systems as requested.
The CodeLynx team has a diverse set of talents related to system integrations. We have a
Security team that is experienced in system integration with Access Control systems, Video
Management Systems, Point of Sale systems, and video intercom systems. We have a
Software Development team that can provide custom integrations using the manufacturer’s
Software Development Kits (SDK). The CodeLynx Software team is well-versed in many
software program languages, making custom integrations possible for most types of
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applications. CodeLynx also has an Audio Visual (AV) Team that specializes in control room
or command center installations and video walls. The AV team, along with the Security
team, are capable of designing and installing complex control rooms projects to enhance
situational awareness for our customers. The AV team is certified to work with many of the
leading manufacturers, such as Barco, Creston, Panasonic, LG, to name a few.
1.3.7 Provide and install all related equipment such as wires and fasteners that may be needed
to complete work.
CodeLynx provides and installs all equipment and related hardware, cable, conduit,
fasteners, hangers etc. necessary to provide a turnkey solution. We use only new material
and equipment in all of our installations. We have long standing relationships with many
security and electrical distributors that ensure that we can provide any equipment or parts
at a competitive price with reasonable lead times. All wiring and fasteners will meet the
Purchasing Entity’s requirements, state codes and are installed by certified technicians.
1.3.8 Provide the option to use video cards for video surveillance.
CodeLynx is a certified reseller for many Video System manufacturers with different options
for video cards. We sell both off-the-shelf systems with factory installed graphics cards, and
we configure customized servers and workstations with various graphics cards, as specified
by our AV and computer hardware specialists. The CodeLynx team is trained and certified
in most Microsoft products and computer hardware installation and configuration. The AV
team is factory-certified on many large-scale video wall applications that require video
cards of all types with advance configurations. All the teams work together to provide the
Participating Entity’s desired outcome for recording and viewing video.
1.3.9 Vendors must offer video cards with various capacity sizes to meet all potential needs.
Capacity and specifications as determined by the Participating Entity.
CodeLynx will work with the Participating Entity to recommend, specify, and install Video
Cards of various performance standards to meet the needs of each particular application.
CodeLynx offers Graphics Cards from different manufacturers, and includes several types,
such as Analog, HDMI, DVI, DSP, SDI, and more. CodeLynx technicians are trained and
certified to install computer hardware components, such as video cards and hard drives.
The AV team works with specialized Video Displays and Graphic solutions in Control Room
environments of all sizes. All CodeLynx teams work together to provide an integrated Video
Surveillance solution for our end-users.
1.3.10 Provide the option for agencies to build their own stand-alone computer to run the
system, or request that the vendor build it for them.
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The CodeLynx ESS team will work with the Purchasing Entity to choose the best option.
CodeLynx will submit the manufacture’s specification sheets to the Purchasing Entity so they
may decide if building or buying their own server or workstation is an option. If the
Purchasing Entity requires CodeLynx to build or buy a server or workstation, CodeLynx’s
certified network team will work closely with the manufacture and the Purchasing Entity to
meet all required specifications.
1.3.11 Offer a wide variety of indoor and outdoor cameras and wireless transmitters to work in
conjunction with video cards.
CodeLynx represents many manufacturers with different options for cameras, such as IP and
Analog, indoor, outdoor cameras, PTZ cameras, fisheye cameras, high impact and
temperature sensitive cameras, 360 degree cameras, 180 degree cameras, and analytic
cameras that will work with different manufactures of video cards and other systems.
CodeLynx has established long-term relationships with many distributors of Video and
Security equipment. Our outstanding credit performance and volume of sales with these
distributors allows us to purchase almost any video or security product at competitive rates
with short lead times.
CodeLynx was a pioneer in IP video over broadband wireless solutions, when in 2005 we
successfully designed and deployed several large-scale systems for the National Park
Service using Panasonic first generation IP cameras and Motorola Canopy Broadband
wireless transceivers. CodeLynx is a certified reseller for many wireless manufacturers, such
as: Cambium networks, Ubiquity, KBC, Aruba, Engenius, Fluidmesh, and Firetide. CodeLynx
also represents manufacturers for video encoders and RS282/RS485 devices for wireless and
non-wireless applications. The CodeLynx Security team will work with the Purchasing Entity
and the Manufactures to design and implement a turnkey solution. CodeLynx’s Network
team will work closely with the Purchasing Entity’s network department to help oversee all
network security concerns.
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Section V: Company Background and References
The responses found in this section speak to the requirements noted in Section 4.4 of the Request
for Proposal (RFP).
1. Offeror Profile
a. Your company’s full legal
name:
CodeLynx, Inc
b. Primary business address: 4937 Fargo Street, North Charleston, SC 29418
c. Describe your company
ownership structure:
S Corporation
d. Employee size (number of
employees):
50
e. Website: www.codelynx.com
f. Sales contact information: [email protected]
g. Your client retention rate
during the past 3 years:
97.5%
h. A brief history of your
company and the year it
was founded
CodeLynx was founded in 2003 and has been providing
electronic security solutions and services for over 14
years. Our corporate headquarters is located in North
Charleston, SC and we are licensed in South Carolina
and Tennessee. We maintain staff in South Carolina,
Georgia, North Carolina, DC, Virginia, Tennessee,
Mississippi and Florida. This enables us to provide sales
and service throughout the Southeast. CodeLynx also
offers a Defense Contract Audit Agency (DCAA)
approved finance and accounting system, fully-
compliant safety and security programs, a Secret
Facility clearance, a GSA Schedule 70, and ISO
9001:2008 Quality Management Personnel
certification.
CodeLynx is a Value-Added Reseller (VAR) for
numerous leading manufacturers in the security
industry, including Physical Access Control Systems,
Video Surveillance, Intercoms, Display Walls, Network
Devices, Computers, and Audio Visual products, which
enables our team to provide cutting-edge products to
meet any customer needs. A sample of our product
offering includes: AMAG, S2, Salient, Avigilon, Pelco,
Bosch, Panasonic, Lenel, Samsung, American Dynamics,
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Kantech, Open Options, exacqVision, Stentofon,
Aiphone, Barco and Monitor Dynamics (MDI).
Our staff maintain professional certifications, industry
certifications and are factory-trained on all of the
product lines that we represent. Our industry
certifications include:
▪ Electronic Security Association (ESA) Certified
Alarm Technician
▪ Video Surveillance System and Closed Circuit
Television Certification
CodeLynx distinguishes itself from other Electronic
Security System (ESS) integrators by providing software
level system integrations and developing affiliated
software products for the global security community.
Our software engineering competences include:
▪ Microsoft Certified Gold Partner Status for
Application Development
▪ Microsoft Silver Status for Application
Integration
▪ Microsoft Silver Status for Data Platform and
▪ Microsoft Silver Status for Devices and
Deployment.
Our network and Information Assurance team is
committed to providing the highest level of support to
our clients including providing cyber security
certification and accreditation services for our client’s
network operating environments. Our credentials in
this area include:
▪ Cisco CCENT
▪ CCNA Routing and Switching
▪ CCNA Security
▪ Security +
i. Describe your company’s
growth during the past
three years.
As a Woman Owned Small Business (WOSB), we are
very proud of our growth over the years. We have been
recognized in the Inc. 5000’s Fastest Growing Company
for four years running and in the SC Roaring Twenties
for two years. Our philosophy on growth has always
been to grow at a steady rate, not taking on more than
we can handle and manage properly. To that end, we
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have selectively added new lines of business as we
could support them through certification and training,
and have branched out into other states only when we
had the appropriate staff and resources to support the
customers. Our desire to grow will never surpass our
primary goal of providing quality service to our clients.
2. Subcontractor Information
Does this proposal include the use of subcontractors?
3. Business References
The information requested for Business References in section 4.4.1b of the Request for Proposal
(RFP) are included below. All references listed here were given a copy of the updated version of
Attachment G, Reference Questionnaire, and are responsible for submitted the questionnaire
directly to the State of Nevada Purchasing Division (as noted in the RFP).
Reference #: 0001
Company Name: Beaufort County
Identify role company will have for this RFP project (Check appropriate role below):
Prime VENDOR SUBCONTRACTOR
Project Name: Access Control and Video Management System Replacement and Additions
Primary Contact Information
Name: Mark Roseneau
Street Address: 120 Shanklin Road
City, State, Zip: Beaufort, SC 29906
Phone, including area code: 843.255.2748
Facsimile, including area code: 843.255.9448
Email address: [email protected]
Alternate Contact Information
Name: N/A
Street Address: N/A
Yes No X
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City, State, Zip: N/A
Phone, including area code: N/A
Facsimile, including area code: N/A
Email address: N/A
Project Information
Brief description of the
project/contract and description
of services performed, including
technical environment (i.e.,
software applications, data
communications, etc.) if
applicable:
Replaced end-of-life access control system, installed Avigilon
video surveillance and access control solution, integrated with
CISCO phone system; also, integrated with the Avigilon access
control with the Avigilon video management system. In
addition, installed servers, network equipment, wireless point
devices, cabling, and fiber transmission backbone, and
provided barrier gate installations. Project scale encompassed
all Beaufort County government complexes. Providing
ongoing maintenance for this client.
Original Project/Contract Start
Date:
04/03/2015
Original Project/Contract End
Date:
05/15/2017
Original Project/Contract Value: $509,474.77
Final Project/Contract Date: Ongoing
Was project/contract completed
in time originally allotted, and if
not, why not?
Yes
Was project/contract completed
within or under the original
budget/ cost proposal, and if not,
why not?
Yes
Reference #: 0002
Company Name: Charleston County
Identify role company will have for this RFP project (Check appropriate role below):
Prime VENDOR SUBCONTRACTOR
Project Name: Access Control and Video Management System Replacement and Additions
Primary Contact Information
Name: Joshua Hazelton
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Street Address: 4045 Bridge View Drive
City, State, Zip: North Charleston, SC 29405
Phone, including area code: 843.554.2482
Facsimile, including area code: 843.958.4004
Email address: [email protected]
Alternate Contact Information
Name: N/A
Street Address: N/A
City, State, Zip: N/A
Phone, including area code: N/A
Facsimile, including area code: N/A
Email address: N/A
Project Information
Brief description of the
project/contract and description
of services performed, including
technical environment (i.e.,
software applications, data
communications, etc.) if
applicable:
Installed AMAG access control system, Avigilon video
management system, and IP intercom systems throughout
multiple government buildings and parking garages. Also
performed upgrades to several command and control centers,
including adding large format video displays and audio
recording devices. Provided barrier gate installations and
redundant server configurations, and ongoing maintenance
services.
Original Project/Contract Start
Date:
02/11/2014
Original Project/Contract End
Date:
05/15/2017
Original Project/Contract Value: $506,962.87
Final Project/Contract Date: Ongoing
Was project/contract completed
in time originally allotted, and if
not, why not?
Yes
Was project/contract completed
within or under the original
budget/ cost proposal, and if not,
why not?
Yes
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Reference #: 0003
Company Name: Medical University of South Carolina
Identify role company will have for this RFP project
(Check appropriate role below):
Prime VENDOR SUBCONTRACTOR
Project Name: Access Control and Video Management System Maintenance and Additions
Primary Contact Information
Name: Glenn Iannuzzi
Street Address: 101 Doughty Street
City, State, Zip: Charleston, SC 29425
Phone, including area code: 843.792.8614
Facsimile, including area code: 843.792.6387
Email address: [email protected]
Alternate Contact Information
Name: N/A
Street Address: N/A
City, State, Zip: N/A
Phone, including area code: N/A
Facsimile, including area code: N/A
Email address: N/A
Project Information
Brief description of the
project/contract and description
of services performed, including
technical environment (i.e.,
software applications, data
communications, etc.) if
applicable:
Contracted with the State of South Carolina under a 5-year
maintenance and installation agreement to support over 4,000
Kantech access control doors and approximately 800 Aviligon
and American Dynamics cameras across multiple campus
locations. Also installed IP Intercom systems, wireless point-to-
point devices, servers, and provided server configuration.
Agreement includes a 4-hour response time for emergency
services, as well as performing preventative and remedial
maintenance services.
Original Project/Contract Start
Date:
04/09/2013
Original Project/Contract End
Date:
04/08/2018
Original Project/Contract Value: $871,835.03
Final Project/Contract Date: Ongoing
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Was project/contract completed
in time originally allotted, and if
not, why not?
Yes
Was project/contract completed
within or under the original
budget/ cost proposal, and if not,
why not?
Yes
Reference #: 0004
Company Name: College of Charleston
Identify role company will have for this RFP project (Check appropriate role below):
Prime VENDOR SUBCONTRACTOR
Project Name: Video Management System Maintenance and Additions
Primary Contact Information
Name: Jodi Rupp
Street Address: 89 St. Philip Street
City, State, Zip: Charleston, SC 29424
Phone, including area code: 843.953.4917
Facsimile, including area code: N/A
Email address: [email protected]
Alternate Contact Information
Name: N/A
Street Address: N/A
City, State, Zip: N/A
Phone, including area code: N/A
Facsimile, including area code: N/A
Email address: N/A
Project Information
Brief description of the
project/contract and description
of services performed, including
technical environment (i.e.,
software applications, data
communications, etc.) if
applicable:
Contracted with the State of South Carolina under a 5-year
maintenance and installation agreement to support over 800
cameras (which includes conversion from Pelco analog to
Avigilon IP camera technology). Installed and maintained
campus-wide Talkaphone and Code Blue mass notification
system and call stations. Agreement includes a 4-hour
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response time for emergency services, as well as ongoing
preventative and remedial maintenance services.
Original Project/Contract Start
Date:
01/22/2013
Original Project/Contract End
Date:
01/21/2018
Original Project/Contract Value: $394,887.99
Final Project/Contract Date: Ongoing
Was project/contract completed
in time originally allotted, and if
not, why not?
Yes
Was project/contract completed
within or under the original
budget/ cost proposal, and if not,
why not?
Yes
Reference #: 0005
Company Name: Trident Technical College
Identify role company will have for this RFP project (Check appropriate role below):
Prime VENDOR SUBCONTRACTOR
Project Name: Video Management System Maintenance and Additions
Primary Contact Information
Name: Larry Savidge
Street Address: 7000 Rivers Avenue
City, State, Zip: North Charleston, SC 29406
Phone, including area code: 843.574.6053
Facsimile, including area code: 843.574.6618
Email address: [email protected]
Alternate Contact Information
Name: N/A
Street Address: N/A
City, State, Zip: N/A
Phone, including area code: N/A
Facsimile, including area code: N/A
Email address: N/A
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Project Information
Brief description of the
project/contract and description
of services performed, including
technical environment (i.e.,
software applications, data
communications, etc.) if
applicable:
Installed approximately 200 Avigilon cameras and video
management system, as well as Talkaphone emergency call
box stations across multiple campuses. Also installed a
command and control center, and provide ongoing support
and maintenance services.
Original Project/Contract Start
Date:
05/28/2013
Original Project/Contract End
Date:
05/17/2017
Original Project/Contract Value: $71,165.31
Final Project/Contract Date: Ongoing
Was project/contract completed
in time originally allotted, and if
not, why not?
Yes
Was project/contract completed
within or under the original
budget/ cost proposal, and if not,
why not?
Yes
Reference #: 0006
Company Name: Patriots Point Development Authority
Identify role company will have for this RFP project (Check appropriate role below):
Prime VENDOR SUBCONTRACTOR
Project Name: Access Control and Video Management System Maintenance and Additions
Primary Contact Information
Name: Bob Howard
Street Address: 40 Patriots Point Road
City, State, Zip: Mount Pleasant, SC 29464
Phone, including area code: 843.881.5978
Facsimile, including area code: 843.881.5979
Email address: [email protected]
Alternate Contact Information
Name: N/A
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Street Address: N/A
City, State, Zip: N/A
Phone, including area code: N/A
Facsimile, including area code: N/A
Email address: N/A
Project Information
Brief description of the
project/contract and description
of services performed, including
technical environment (i.e.,
software applications, data
communications, etc.) if
applicable:
Installed and maintained Open Options Access control system
and Avigilon Video Management System. Leveraged video
analytics to provide security alerts on a mobile platform. Video
analytics include after-hours surveillance for perimeter
protection from land or sea. Also installed Panasonic and
Crestron video wall. Provide ongoing maintenance and
support.
Original Project/Contract Start
Date:
04/08/2015
Original Project/Contract End
Date:
05/02/2017
Original Project/Contract Value: $214,270.55
Final Project/Contract Date: Ongoing
Was project/contract completed
in time originally allotted, and if
not, why not?
Yes
Was project/contract completed
within or under the original
budget/ cost proposal, and if not,
why not?
Yes
4. Vendor Staff Resumes
Key Personnel Overview
The chart below provides an overview of each member of CodeLynx’s key personnel team who
would be involved with or responsible for administering this contract, and notes their respective
roles. CodeLynx also agrees to abide by all provisions regarding the replacement of key personnel
(if necessary) over the course of this contract, as stated in Section 4.4.1c of the RFP.
Members of Key Personnel Role Title
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Mr. Jeff Heatley Executive Sponsor
Mr. Sam Hocutt Sales and Service Manager
Mr. Ken Mettler Project Manager
Ms. Jenny Ingels Project Manager / Subject Matter expert
Mr. Jim Nolan Support Lead
Mr. Drew Weston Contract Manager
All resumes, references, and information included in Section H can be found in the Confidential
Technical Volume.
5. Customer Service
This section contains information corresponding with Section 4.4.2 of the Request for Proposal
in regard to CodeLynx’s plan and offerings for customer service.
a. What are your hours of operation and when are key account people available to us?
CodeLynx normal business hours are from 8:30 AM to 5:30 PM EST. Normal support
hours are from 8:00 AM to 6:00PM EST. After-hours support is available via an on-call
support technician from 6:01PM to 7:59AM EST. Key personnel are available via normal
business hours in the office, and Project Managers and Executive Sponsors generally
provide their assigned customers with cell phone numbers for 24x7 access.
b. Describe how problem identification and resolution will be handled.
CodeLynx uses a combination of resources to allow any personnel to identify a problem
and track it in our database, so that the institutional knowledge can be documented.
This allows support resources to see notes about problems identified during installation
or for service personnel to see the case notes associated with a prior support call or event
for the same device. This helps to speed problems to a faster resolution, and also to
identify trends or potential defects.
At kick-off or upon project completion, CodeLynx provides clients with clear contact
information and escalation paths to empower the client to contact the resources they
deem fit for a timely resolution. At project kick-off, the contact information will be for
members of the installation team. At project close-out, the contact information provided
will be for our support or service team.
c. How will you service our account? Describe the system you will use to manage our
account.
CodeLynx customer support and service personnel use a series of tools to track and
manage interactions with customers and their sites. This creates institutional knowledge
about the interactions with the customer and the problem being reported. This makes
troubleshooting and resolving an issue easier and less impactful to the customer. The
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tools that are used in the capacity are a CRM database, our Quality Management system
ZEVA, and the suite of Microsoft communications tools.
d. How do you respond to customer complaints and service issues?
CodeLynx has as escalation hierarchy and response plan that allows customers to
contact the appropriate resources to get the issues resolved in a timely manner. For most
larger projects, CodeLynx provides customers with an Executive Sponsor.
e. How do you assess customer satisfaction?
CodeLynx uses internal and external methods to survey our customers for feedback and
overall satisfaction. These surveys use online tools and phone calls to seek information
about the satisfaction and any areas of improvements that the customer may suggest.
f. What are your quality assurance measures and how are they handled in your
organization.
CodeLynx uses a software tool called ZEVA to implement and manage our quality
assurance standards across all customer installations. ZEVA is a web-based tool that
tracks information down to the component level of an installation and allows us to view
information, work with the end-user to create a punch or remediation list, track changes
in quality over time by employee or by location, and perform comparative analysis
across organizations to benchmark against industry standards.
CodeLynx also uses industry standards for installation and service such as ASIS,
Electronic Security Association, and Federal quality standards used by agencies like the
Departments of Defense and Energy.
6. Promotion The information included below describes how CodeLynx will manage promotion for the NASPO
ValuePoint Master Agreement, as noted in Section 4.4.4 of the Request for Proposal.
a. Briefly describe how you intend to promote the use of the Master Agreement.
CodeLynx currently has Federal Contract Schedules such as the GSA Schedule 70 and
holds other Statewide contracts. We intend to market and promote this NASPO contract
in a similar manner to the way we have done so with those contracts. CodeLynx is an
active supporter, speaker, and exhibitor for government agency events such as the South
Carolina Association of Government Purchasing Officials (SCAGPO) and the South
Carolina Office of Small and Minority Business matchmaking events. CodeLynx also
participate in industry conferences and trade shows, holds open houses and road show-
type events to educate the security community and end-users about the technologies and
services available via these contracts.
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b. Knowing that state procurement officials (CPO) must permit use of the Master Agreement in
their state, how will you integrate the CPO’s permission into your plan for promoting the
agreement?
CodeLynx currently works with the State of South Carolina on multiple Statewide and
Agency contracts. We are familiar with the terms and conditions set forth by the State
and how to adhere to them in our marketing efforts with the State.
c. Public entities are sensitive to “scope” issues, that is, whether performance is within the
intended scope of the solicitation as awarded. In the context of your method of promoting
agreements of this nature, how would you clarify any questions regarding the scope the
agreement with respect to any potential order?
We are very sensitive to this question, as we have had direct impacts of this described
situation, where a particular good may be used for multiple purposes and it is not clear
which contract or schedule is the appropriate and allowable to use to procure said good
or service. Cameras are one example, as they relate to this contract. The same camera
that is used for a security or surveillance application, can also be used as part of a video
conference or distance learning application. In the past, when situations like this have
arisen, CodeLynx has typically sought the engagement of the State Procurement Official
in charge of administering the various contracts for guidance and clarification for both
the end-user and the company.
d. How will your company manage due dates for administrative fee payments and usage reports?
CodeLynx has setup reporting mechanisms as part of our accounting system to identify
all sales subject to contracts such as this. This allows us to pull real-time reporting of
sales at any point in time from our accounting system. As we currently have to report to
the State of South Carolina and the GSA for similar functioning contract, we have built
into our Standard Operating Procedures a process for reviewing and internally certifying
the reporting each month and quarter to ensure that the reports are accurate and fees
are being remitted on a timely basis.
e. Through its Cooperative Development Coordinators and Education & Outreach team, NASPO
ValuePoint assists Lead States by engaging vendors in strategies aimed at promoting master
agreements. What opportunities and/or challenges do you see in working with NASPO
ValuePoint staff in this way?
CodeLynx welcomes the opportunity to partner with NASPO ValuePoint staff to educate
users about the process to utilize this contract and the benefits and terms and conditions
incorporated therein. There are opportunities to deepen the usage of this contract to
other agencies that are smaller and more limited, and to whom it would be most
beneficial given their limited procurement resources.
The two greatest challenges for promoting this and other NASPO contracts would be
inundating end-users to the point that they stop paying attention to the message and
communications limitation placed on some agencies. Several of the previously
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mentioned events hammer multiple Statewide or Cooperative purchasing contracts to
the attendees. Likewise, the participants that typically don’t use contract such as this are
generally closed off and do not typically participate in common industry or State
sponsored events. We have found this to be particularly the case with Quasi-
Governmental organizations and Authorities, particularly those organizations with
multiple funding sources such as a combination of tax dollars, donations, and fees for
services.
7. Usage Fee and Reporting Plan Responses to this section refer to the questions included in section 4.4.5 of the Request for
Proposal, as related to the formation of a current and detailed plan for meeting the usage fee and
reporting requirements of NASPO ValuePoint and Participating States.
The plan shall include but not be limited to the following components:
a. Offerors shall identify the person responsible for providing the mandatory usage
reports.
Drew Weston is responsible for all contractual obligations and will manage the
reporting and submission of fees associated with the performance of this contract. His
resume can be found in the Key Personnel Resume section of the Confidential Technical
Volume.
b. Offerors shall identify the method and frequency in which usage data will be collected
from authorized distributors.
CodeLynx will keep real-time information on all orders placed under this contract using
internal accounting systems. In the event CodeLynx uses a subcontractor in the future,
our team will continue to keep records of every transaction in our own accounting system
and will use the reports submitted via the subcontractor to validate information in the
CodeLynx accounting system. CodeLynx will maintain the responsibility to provide
reports in an accurate and timely manner of any subcontractors.
c. Offerors shall identify the method in which usage fees will be distributed to NASPO
ValuePoint and applicable Participating States.
CodeLynx currently uses electronic and hard copy methods to remit fees on similar
contracts depending on the preference of the agency. As a means of efficiency, CodeLynx
prefers to use electronic methods of reporting and fee submission via either Electronic
Funds Transfers or Credit Card.
d. Offerors shall identify the method in which up to date information will be provided to
NASPO ValuePoint and the Lead State Contract Administrator
CodeLynx captures all transaction information in real-time in our accounting system.
As such, reports are able to be provided on an ad-hoc basis, in addition to the regularly
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scheduled reporting periods. The accounting system tracks details to the line item level
and can calculate fees across the contract in summary or in detail.
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Section VI: Other Informational Material
Company History, Background, and Qualifications
The content below is provided to fulfill the requirements stated in section 4.1. “Mandatory
Minimum Administrative Proposal Requirements” of the Request for Proposal.
CodeLynx is a full-service electronic security solutions provider specializing in serving federal, state
and local customers with the maintenance and installation of their complex integrated security
systems. CodeLynx is a Woman-Owned Small Business (WOSB) headquartered in North
Charleston, South Carolina. CodeLynx distinguishes itself from other Electronic Security System
(ESS) integrators by designing, installing and maintaining complex security systems, developing
affiliated software products for the global security community, and providing cyber security
certification and accreditation services for our client’s network operating environments. CodeLynx
has been serving clients throughout the Southeast and Mid-Atlantic states since 2003. Our success
since then has made CodeLynx one of the fastest-growing private companies in South Carolina
and the United States for each of the past four years, according to Inc. Magazine.
Compelling CodeLynx Advantages:
▪ CodeLynx is an organization with over twenty years of experience in Access Control, Video
Surveillance and Intrusion Detection systems.
▪ Proven rapid response to any service requirements ensuring system availability and reliability
through deliberately planned and scheduled maintenance across all customer facilities
▪ A professional project management staff with decades of experience in the security industry
working on State and Federal customer projects from small two door systems to brand new
construction of a large campus facility.
▪ Detailed quality management program that provides better up front results and faster service
and resolution time post-install.
▪ Extensive background of integration across systems to provide operational efficiency to
customers by leveraging the power of interoperable systems.
The CodeLynx Security Integration team specializes in the full life-cycle deployment of integrated
electronic security systems, from initial risk assessment, to design, installation and long-term
maintenance. CodeLynx is also a Value-Added Reseller (VAR) for leading manufacturers in the
security industry, including products, such as: Access Control, Video Surveillance, Intercoms,
Display Walls, Network Devices, Computers, and Audio Visual products.
CodeLynx provides cutting-edge products to meet any customer needs, including products from
vendors, such as: AMAG, Avigilon, Pelco, Panasonic, Monitor Dynamics, Kantech, American
Dynamics, S2, Bosch BVMS, Commend, Aiphone, Code Blue, Exceed ID, Lobby Guard, HID, Verint
and Open Options.
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CodeLynx CodeLynx’s experienced staff includes highly-trained and certified
Electronic Security Systems technicians, network engineers, systems and
software engineers, network architects, project managers, quality control analysts, field
technicians, and service personnel who perform services for customers internationally. CodeLynx
also offers a Defense Contract Audit Agency (DCAA)-approved finance and accounting system,
fully-compliant safety and security programs, a Secret Facility clearance, multiple Federal and
Statewide Security, IT, and Audio Visual contracts, and ISO 9001:2008 Quality Management
Personnel certification.
Project Management At CodeLynx, we know customer relationships are critical to successful project execution. Clearly
defined and managed expectations, ongoing communication, and delineated roles and
responsibilities are essential to a successful installation. On a project of this size and complexity,
we believe that it is vitally important to take a team approach to the development of the project.
Our Project Management team takes the lead and develops a project deployment plan that will
be presented to the client and client representation team, so that there is a clear understanding
of when, what, and where we will need resources to make the project successful.
Quality Assurance CodeLynx will utilize industry best practices to quantify that the end product meets or exceeds
the policy compliance and risk assessment goals. The CodeLynx Quality Assurance (QA) process
will include:
• Identifying quality requirements for each work product
• Ensuring the defined system engineering process is adhered to during the system life cycle
• Evaluating work product measures against the requirements for work product quality
• Measuring the quality of the systems engineering process used by the project
• Analyzing quality measurements to develop recommendations for quality improvement or
corrective action as appropriate
• Obtaining employee and sub-contractor participation in identifying and reporting quality
issues
• Initiating activities that address identified quality issues or quality improvement
opportunities
• Establishing a mechanism or a set of mechanisms to detect the need for corrective actions
to processes or products
Safety Our staff members go through a robust safety and security training upon employment with
CodeLynx as well as periodic refresher training at least annually. We utilize organizations such as
the Defense Security Services’ Center for Development of Security Excellence, North American
Electric Reliability Corporation, the Mid-Atlantic Safety Council and others to train all of our
employees as part of their on-boarding or pre-site entry process. The majority of our technicians
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have the OSHA 10 safety certification. This allows us to ensure that our staff and our sub-
contractors are following all of the applicable industry standards both from a safety standpoint,
as well as to ensure we are complying with the applicable standards for the systems we are
accessing or implementing. CodeLynx has developed a Safety Manual that is available upon
request.
Integration CodeLynx is not a typical Electronic Security Systems Integrator. Our team takes pride in our
organization’s diverse skills, and leverages those dynamic capabilities to provide complete
integration services. This means in addition to the normal VAR relationships with hardware and
software firms in the industry, CodeLynx also has partnerships with leading industry technology
providers, which allows our team to customize, extend, integrate and enhance partner
applications.
The CodeLynx team also maintains API and SDK systems for many of the largest security
manufacturers in order to leverage their out-of-the-box software and hardware products in order
to create new solutions for security challenges. For example, CodeLynx is a member of the
Preferred Partner Program for the vendor AMAG, which gives our team access to cutting-edge
AMAG integration tools, software engineering resources, and regular meetings with the Product
Management team for AMAG/G4S to discuss pre-release software and features. CodeLynx will
bring these capabilities and vendor relationships to bear in ensuring the success of this contract
and services rendered to all Participating Entities.