RFID-TAGGING CHRISTCHURCH’S MGBS

Ross Trotter

Greg Slaughter

CCC KERBSIDE COLLECTIONS

• 3 bin system

• Fortnightly rubbish and recycling, weekly organics

• Since 2007

• 500,000 bins in service

• >250,000 bin lifts per week

• Fleet of 50 collection trucks

CCC BIN STOCKTAKE

Unique situation following Christchurch Earthquakes

Estimated 16,000 lost and stolen bins

Significant savings for Council

Real-time tracking

Improved MGB management

POST EARTHQUAKE ISSUES IN

CHRISTCHURCH

Increased cost of collection

Compromised bin database

Some residents receiving services above their entitlement

Compromised roads

COMMUNICATIONS

Media release

CCC Webpage

Social media

The Press

On the ground

COMMS CONT…

Pamphlet drop to properties being

tagged

Key message… “bins without RFID

tags will not be emptied”

Most common query… “when are

you going to RFID me?”

METHODOLOGY

Tags installed in new from January 2016

Equipment trials and testing for retrofitting

Stocktake team recruitment, equipment rollout and training

Tagging commenced July and will take 3 years to complete 500,000 bins.

On target with 50,000 bins tagged to date, achieving 750 per day

RFID TECHNOLOGY IS EVERYWHERE

Secure encrypted mobile communication

Core technologies

SQL / .NET

SSRS / SSAS / SSIS

HOW IT WORKS

• Ultra High Frequency (UHF) Technology ~ 900 MHz –Unique Encoding

• Most commonly used technology in Europe and USA for wheeled containers

• Typical read range of tag 1 - 10m (Tuneable via Antenna).

• Vehicle Tracking showing Lift record with a Tag and customer

RFID TECHNOLOGY - UHF

Office software offers

2-way communication between office & vehicle Real-time visibility of daily opsDatabase of customer account info & collection historyRecord of calls; caller, time, issue, resolutionForward planning - assign new job / route to a vehicleVehicle servicing schedulesReporting & KPIs

Benefits

Real-time lift verification & vehicle trackingReduce call centre query timeIn depth reporting capabilitiesVehicle maintenance reminders

ROUTE MANAGEMENT SOFTWARE

For On-board computer / Mobile / Tablet / Handheld

Collection route navigation with turn-by-turn assistDaily updated job list displayReporting function – blocked access, bin contaminatedAssisted collection notes or problem areas highlighted

Benefits

Remove driver dependencyReal-time route progress visibilityReal-time driver feedback/reportingIncrease admin savings with a paperless systemReduce missed bins & costly crew recalls Improve crew management

DRIVER INTERACTION SOFTWARE

PROGRESS

50,000 bins in service tagged

60 truck computers

150 new RFID deliveries per day

11 onboard computers in use

65,000 in real-time lift tracking

LESSONS LEARNT AND

CHALLENGESUse of RFID tagging overseas has principally been for pay per lift customers

Communications

• Messaging to focus on a “fair collection process”

• Residents don’t want miss out on being tagged!

Tagging needs to keep pace with communications

Tagging new bins is more cost effective and is future-proofing.

Limit RFID signals to those from the bins

Commercial areas

Ability to read RFID tag with modern sideload operations

• Positioning of the antenna

• Speed of lift

• Unique project following Christchurch earthquakes

• Significant savings

• Better management of MGBs

• Database clean up

• Residents generally understand and accept the benefits of the project

• Excellent example of Council / contractor collaboration

• New developments likely in truck technology

CONCLUSIONS