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Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
Chapter One
(Introductory Part)
1 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
1.1 Introduction
GREY Advertising Bangladesh Ltd is one of the leading advertising firms in the country. It started
in 1996 as the 1st multinational agency of the country. With an almost 100 member team, GREY
today is not only the best creative hub but also 2nd in terms of revenue with a BDT 700 million
billing and is leading the industry in all the service areas in the business. In additional work done
for its local as well as multinational corporate has won innumerable local and international
Awards and accolades, GABL is a member of Grey Group owned by WPP.
1.2 Origin of the report
This report is based on the Internship program in Grey Advertising Bangladesh Ltd. at
Operation and Marketing Services department, as a partial requirement of the BBA program.
It’s a nine credit course to complete the BBA program in the College of Business Administration
(CBA) at the IUBAT (International University of Business Agriculture and Technology). This
report has been prepared under the direct supervision of Md Lutfar Rahman, Faculty (IUBAT).
1.3 Objective of the study
1.3.1 Broad Objective:
2 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
To depict a clear picture of activities of an advertising agency from the perspective of GREY
Advertising Bangladesh Ltd.
1.3.2 Specific Objective:
To know how the agency works and how the communication program is projected for a
brand.
To identify the role of the functional departments of GREY in delivery of service to the
clients.
To understand the employee satisfaction
How efficient the employees are to provide quality of service to their clients.
To find out the problems facing by various departments during executing their works.
1.4 Methodology
Here, this report is conducted by using both primary and secondary data. As primary data is
data collected from first-hand experience and secondary data is data published or analyzed
before in somewhere else. Primary data is collected through working in and being attached
with various activities of the organization. On the other hand, secondary data collected through
company archive, credentials and various documents.
1.4.1 Sampling Plan
Population: Total number of employee (100).
Element: Only those who are working in GREY.
3 Dhaka Gerald Neo Dorus D’Costa
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Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
Time: Three Months.
1.4.2 Sample size
A total of 50 people had been selected randomly. The population has been defined both male
and female.
1.4.3 Sample technique
I have used Liker scale to get the response from the employees .I would like to know whether
respondents’ are Very Disagree (1), Disagree (2), Neither Agree or Disagree (3), Agree (4), Very
Agree (5), with each statement.
1.5 Data sources
While I was conducting the study I have collected various types of primary and secondary data.
Data has been collected through different sources like by taking interviews the responsible.
1.5.1 Primary Sources
Face to face conversation with the employees
Personal observation
1.5.2 Secondary Sources
Majority of the secondary data was obtained from the several Department of GREY Advertising
Bangladesh Limited Annual reports and their credentials, their officials’ web sites, reports done
on the agency sectors and information obtained from the Internet, augmented this report to
take a comprehensive shape.
4 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
1.6 Scope of the study
In this report, the main concern is how GREY Advertising Bangladesh Ltd. Works for a client.
Working process of other agencies are not concern matter for this report. As GREY Advertising
is one of the leading advertising agency in Bangladesh now a day’s thus this report will help to
understand the whole process of advertising in Bangladesh and their operation & marketing
services. And also will give some useful knowledge about current advertising scenario. Here,
detailed work process of creative department and media department are not discussed. As this
study tried to make management process clear thus operation and marketing services is mainly
focused.
1.7 Limitation
Information at the organization is confidential; the management of the organization was
unwilling to provide all information required to carry out the study.
Less access to all type of information of the organization.
Lack of relevant knowledge.
The respondents sometimes may not be agreeable in providing accurate statistics and
information.
5 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
Chapter two
(Organization Part)
6 Dhaka Gerald Neo Dorus D’Costa
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Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
2.1 History of GREY Group
GREY is a part of the GREY Group, a company that has been serving the people for 91 years.
GREY Global Group operates branded independent business units in many communications
disciplines including: advertising, direct marketing, public relations, public affairs, brand
development, customer relationship management, sales promotion, interactive marketing —
through its subsidiaries: GREY, G2, GHG, GCI Group, Mediacom Worldwide, Alliance, GWHIZ,
and WINGLATINO. The core business of advertising falls under GREY and G2. GREY, previously
known as GREY Advertising and also as GREY Worldwide, has been renamed GREY in 2007 and
is the mainstream advertising wing of the Group.
GREY group started operation in 1917 as a one-client, one room agency In New York. Over the
years it has evolved to become one of the best known marketing communications brands in the
world and currently has a network of 432 offices in 96 countries.
Today GREY is proud to have global clients such as: BellSouth (2001), Cendant Corporation
(1993), ConAgra Inc. (1991), Darden Restaurants/ Olive Garden (1984), Diageo (1979), Forest
Laboratories (1992), GlaxoSmithKline (1955), Hasbro (1972), International Dairy Queen (1997),
Janssen Pharmaceutical (1993), J. P. Morgan Chase (1990), Lilly (1997), Merck (1991), Nokia
(1986), Novartis (1985), Pharmacia (1998), Procter & Gamble(1956), Volkswagen - Audi Group
(1998), Warner Bros. (1977), and Wyeth (1995).
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Ltd.
2.2 Global Identity
2.2.1 Vision
To be a great global integrated Communication Company creating and enhancing brand value
for the clients.
2.2.2 Mission
We will create leading brand ideas: ideas that create resonance in people’s hearts and minds
and create brand preference.
2.2.3 Culture
We are a collaborative community of intellect and talent and our currency is ideas. We thrive
on imagination, passion and leadership.
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Ltd.
2.3 Client’s problem
At first client communicates and fixes a meeting with the GREY officials and they express their
problems and the type of remedy (if they have an). In the long years of doing business the
common problems GREY hear from the clients are:
Sales in getting low
Arrival of new competitor
Launch of new brand
Market rumor etc
The agency needs to understand the clients business and have a good knowledge of the
dynamics of the market in which the client operates. Equally, the agency should also be aware
of the motivations and decision-making processes of end consumers. A new product or service,
new situation or changing market condition may provide the starting point for a new role to be
performed by advertising, direct marketing, personal selling, sales promotion, event
sponsorship, or internet marketing.
2.4 Advertising Process
9 Dhaka Gerald Neo Dorus D’Costa
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Ltd.
Planning
Media planning
Creation of the ad
Ad testing
Producing the ad
2.5 Reason for choosing ad agency
There are several reasons why a business hires an ad agency for solving marketing problems
and branding/promotion. Basically companies hire ad agency for creative and better work as
agencies have professional’s personnel in this sector. Companies actually expect creative
solution, outside expertise, trustworthy relationship, and long term strategic focus, extension of
marketing capabilities and better coordination of activities from agencies. Moreover companies
try to save time regarding media coverage of their business by hiring advertising agencies.
2.6 When GREY works for a client
There are certain conditions that are prerequisite that GREY will be working for the
organization.
Some of them are:
If the product line is not conflicting to the lines already handled by GREY.
Good quality of the product
10 Dhaka Gerald Neo Dorus D’Costa
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Ltd.
Availability of funds for researching
Market position of the product has to be possible to be developed
Creative and working freedom
Trust and partnering
2.7 GREY details: GREY Worldwide
GREY Advertising Bangladesh Ltd. Is a GREY Global Group Inc. company. A brief overview of the
parent company thus requires a brief introduction. A fortune 500 company of the year 2004,
GREY Global is the second largest marketing & advertising company with the following concerns
under its belt:
GREY Worldwide – Mass Advertising.
Mediacom – Media Buying and Planning.
Grey Direct – Direct Marketing.
GCI – Public Relation.
Grey Health care Group – Health Care Marketing.
G2 – Brand Identity & Promotion.
Grey Interactive – Interactive Communication.
J. Brown/LMC Group – Co Marketing / Local Marketing.
Beyond Interactive – Interactive Communication.
G-Whiz Entertainment – Youth & Entertainment marketing.
Grey Alliance – Entertainment Partnership.
Wing Latino Group – Hispanic Marketing.
11 Dhaka Gerald Neo Dorus D’Costa
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Ltd.
Grey Direct Marketing – Multimedia Communication.
Ericson Fina – Beauty, Fashion and Image.
2.8 Our Global Resources: A Rich Total Communications Company
Fig 1: Global Resources of GREY
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--------------------------------| Our Global Clients |--------------------------------
2.9 Key events in GREY’s History
1917: Larry Valenstein started a one room direct mail company, which he called GREY Studios
1925: Valenstein and Fatt renamed the company GREY Advertising
1935: GREY Matter, a news bulletin of current ideas and facts that move merchandise, was
introduced
1956: GREY began its relationship with its first major client Procter & Gamble
1959: GREY opened its first international office, in Montreal, Canada.
1961: Herb Strauss was made president of GREY
1965: GREY went public and its stock began trading on NASDAQ
1970: Edward H. Meyer became CEO and remained in that position for 36 years
1989: (1989) Barry Chapman, Group IS Director of London based GREY Communications,
developed the New Media Experiment by exploring the use of the internet as an alternative to
traditional advertising media
13 Dhaka Gerald Neo Dorus D’Costa
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Ltd.
1993: John Shannon was appointed the President of GREY International
2000 (2000): GREY Advertising became GREY Global Group
2005 (2005-03-07): GREY became part of WPP Group plc, which is one of the world's leading
communications services groups.
2006: Ed Meyer retired and Jim Heekin became the new CEO and Chairman of GREY Global
Group
We Believe in Long Term Relationships
Table 01: Length of service provided by Grey
2.10 Our Asia Pacific Network
28 Offices, 28 Cities, 17 Countries
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1
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Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
2.11 Our Clients across Asia Pacific
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2.12 GREY ADVERTISING BANGLADESH LIMITED (GABL)
16 Dhaka Gerald Neo Dorus D’Costa
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Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
The first joint venture international full service advertising agency to set up in Bangladesh,
GABL is today the largest stand alone agency in Bangladesh with billing of USD 6 million in 2006.
GABL is a market leader with a dynamic team of young and talented professionals and has won
an unprecedented 4 years in a row (2003-2007) the Agency of the year Award, at the Srijan
Samman Awards for all Bengali advertising work done in India and Bangladesh. In additional
work done for its local as well as multinational corporate has won innumerable local and
international Awards and accolades. GABL is a member of the Grey Group owned by WPP.
Grey Advertising is one of the newest ad agencies as well. Standard only in 1996, Grey has been
able to strengthen its market passion strongly because of its multinational experience and
“Global” approach to business. A Grey Global Group Inc, USA company, Grey has one of the
most exquisite portfolios in the country.
2.12.1 The major clients are
Grameen Phone
Prothom Alo
GMG Airlines
Procter & Gamble (P&G)
Glaxo Smithkline (GSK) Vaccination
GSK Consumer Health Care
Abul Khair Group
Philips Lighting
Akiz Group
Novartis
Gallery Apex
Pacific motors
Shark Energy Drink
Igloo
Aarong etc.
17 Dhaka Gerald Neo Dorus D’Costa
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Ltd.
It is worth mentioning that P&G and GSK are all global partners of GREY WORLDWIDE. The only
multinational company in the country, Grey has proven its worth over past few years.
From establishing a new brand like Virgin drinks or CityCell Digital to continuing the Global
Corporate image of BAT, Grey is termed as the most respected ad agency in Bangladesh.
Managed by the professionals having track record, Grey maintains one of the smallest
workforces to run its multi-million taka operations.
The creative of Grey in Print & TV media has been undisputed. The astute, smart creative
professionals work for selling quality work with less priority to quantity of work has been a
trend of Grey across the global. The Media department of Grey is not far behind.
Grey Advertising Bangladesh is the second largest buyer of print medium of Bangladesh and
one of the leading ones in TV medium. Besides these, there are few success stories of Grey
Advertising Bangladesh like; Grey Bangladesh won the “International Media Exchange Award”
for its GSK Vaccination ad.
Recently Grey receives six awards in Ad fest for promoting successfully Grameen Phone,
Prothom Alo and Abul Khair Steel. A very small party of professionals working in the Account
Management department runs the operations and management of the company. Graduates
from the reputed business schools of home & abroad, these young managers thrive to reach
the very best.
18 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
The work environment of Grey Advertising is another example of its classy, multinational aura.
The well decorated, smart office floor is equipped with latest technology like LAN and Internet.
The average age of the employees is 28-quite unthinkable in most other workplace in
Bangladesh. Thus the company is a true believer of youth and exuberance. Inherited from the
parents in New York, USA, Grey Advertising always attempts to learn the newest way of doing
business.
Grey advertising is the first ad agency in Bangladesh to buy a spot in a local web portal for one
of its clients. The commitment to technology continues as the company is looking forward to
set up a separate wing – Grey Interactive, the worldwide Grey concern concentrating on the
Internet advertising and other forms of digital communications.
2.13 Vision
To be established as the most effectively creative marketing service provider in Bangladesh
# Would continue adding more creative values to their regular clientele
# Core focus would be creating their own marks in the market both local & global
What makes us believe in us!
# In 2009 and 2010; most of their activities have created a new benchmark in the industry
which
has created huge talking point.
# This year; they want to set new ones
19 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
2.14 Services
Advertising
Brand development
Branding and design
Retail solutions
Database management
Outdoor management
Healthcare products management
Specialized event management and solutions
20 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
2.15 Management Style
GREY as an advertising firm is a strict believer in discipline, both financial personal and strategic
thinking. The focus is always to create greater value for the client and to break established
communication norms only to create new trends.
Both the above focus requires a participatory style of management where every employee is
not only given responsibilities but also the authority to execute the responsibilities in the best
possible way.. Every member and the leaders of the functional groups are accountable to the
group for decisions taken.
Every team starts with an Executive who is supervised by a Manager, who in turn reports to a
Director. This lean structure is maintained in every department starting from servicing to
creative. This helps in delegation, managing personal KPI and maintaining the participatory form
of management. Directly supervising the Directors are two General Managers who also act as
the Country Heads. One General Manager is responsible for Strategy, Creative and Client
Relations, while the other General Manager is responsible for Finance and Administration.
The Management Team
21 Dhaka Gerald Neo Dorus D’Costa
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Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
2.16 Stakeholders
The local partners of GREY, Mr. Monzur Elahi and Mr.Nasim Monzur hold 40% equity of the
company while GREY holds the rest 60%. All operational decisions are taken by GREY, though
the Chairman, Mr.Monzur Elahi, is consulted for major business decisions.
The other stakeholders of the company – employees, suppliers, media houses and clients – act
as significant influencers in its operational structure and decision making process. SOPs, rates,
deliverables, deadlines, and operational & management tools are set only after consultation
with and agreement of all 4 parties.
All stakeholders in turn also take responsibility of building and upholding the company image.
Functional groups, from employees, are chosen to take leadership roles in managing the
Company Image and Culture. These groups are assigned in specific areas such as Knowledge
Leadership, Culture Leadership, and Image Leadership. These groups undertake responsibilities
of publications, corporate activities, training and education and company participation in all
relevant fields. It is also ensured that suppliers, media houses and clients act as close support
teams in holding up and enhancing the company image by sticking to the GREY brand guidelines
and principles.
22 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
23 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
Fig. 02: Brand building Style of GREY.
2.17 Brand Building & Management
A 20 member team divided among 7 groups looks after both the servicing and planning of the
brands. This team act not only as the business and profit centers but also as brand architects
within the institution. Armed with tools like Brand Acceleration Model. GREY not only helps in
creating and managing brands but also provides a wide range of solutions for a seamless and
integrated marketing planning that covers not only advertising but also public relations (PR)
initiatives, Customer Relationship Management (CRM) related activities, direct marketing and
various ground level activation programs.
2.18 Market Research
Depending on the necessity of the project and the planning, GREY conducts in depth research
and survey. If needed, it ties up with third party marketing agencies for long term research,
retail audits and studying behaviors of respective target audiences. In-house Focus Group
24 Dhaka Gerald Neo Dorus D’Costa
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Ltd.
Discussions (FGD) is also frequently used for planning purpose. GREY Dhaka also conducts
independent qualitative and quantitative studies to contribute solely to the better
understanding of the consumers. These studies act not only as local resources but also as
regional resources (Eye on Asia). This is usually, but not only, the responsibilities of the Brand
Team.
2.19 Media Planning and Buying
With a 12 member team GREY provides solutions to its clients regarding what should be the
media strategy of a particular campaign across different medium which includes print, TV, radio
and outdoor. With both viewership and monitoring data collected from 3rd parties like SERIUS,
GREY Media ensures not only the most effective and efficient planning but also the most
transparent feedback and monitoring format. GREY is one of the first agencies to undertake
initiatives to put interactive media or online media as part of the conventional and day-to-day
media planning and buying.
2.20 Event ManagementFrom arranging product launching to press conference, GREY has earned reputation of
producing events at amazingly low lead time and within budget. Such control over event
management are not limited to events happening in Dhaka only but also across different
regions of the country. GREY’s arranged event “Mobile Fair” for AKTEL in seven different
locations in the country has earned much appreciation from the client.
2.21 Design & Creative Solutions
25 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
With a young team of 16 members, GREY today can boast to be the most creative agency of the
country with the highest number of known creative minds working together as a single Creative
Team. This team is not restricted to churning out the best designs and copy for the usual print
and electronic media but extend into almost any area of creative thinking, ranging from TV &
radio program creation to photography to publications to film making to interactive content
development, like website design, hosting, e-learning programs etc.
2.22 Production
Strategic alliance with a number of producers ranging from innovative outdoor materials
production to conventional print production, GREY has the capacity to provide all kinds of
solutions that are not limited to traditional production, but also for customized production of
gift items. GREY’s production capabilities are also extended in the production of television
commercials and photography, which has already been praised among the industry’s leading
critics. GREY in fact can boast for having one of the lowest turnaround times in the industry
when it comes to delivering quality production jobs
2.23 Leaders
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Syed Gousul Alam Shaon (Country Head at Grey Dhaka)
Salahuddin Shahed (Assistant Vice President )
Shafquat Wasi Ahmed (Assistant Vice President)
M. A. Maruf (General Manager)
Ashique Ul Azam Khan (Account Director)
Syed Mohammed Tariq (Account Director)
Nurur Rahman Bachchu (Associate Creative Director)
Javed Akter Suman (Associate Creative Director)
Shaiful Azim (Director, Operation; Marketing Services)
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Simon Bin Mansoor (Director, Service & Planning; Marketing Services)
2.24 Organizational Structure
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Fig.03 - Organizational Structure
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2.25 Management Hierarchy of Servicing Team
Fig. 04 - Hierarchy of Servicing Team
GREY Advertising Bangladesh Ltd. Offers’ a huge range of services regarding branding and
promotion basically including 360 degree campaign and event and activation management. To
be specific major service areas of GABL are given below-
Concept development
Print ad
Press ad
Outdoor ad (billboard, bus branding, store branding, van branding)
Broadcasting ad (TVC, RDC)
Publication design (brochure, annual report)
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Event management
Media planning and execution
2.26 Management Hierarchy of Media Team
Fig. 05 - Hierarchy of Media Team
The media section method is a little bit hard-hitting here in Bangladesh. In case of TV
broadcasting media, the important factors considering by the GREY are:
Coverage of the network (BTV has the highest coverage)
Type of product (some products cannot be advertised in national TV before 10)
Cost
TRP rating (In case of relationship, agencies follow a rating called television rating
point, TRP.)
In case of print media selection, the important factors are
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Type of the newspaper or Magazine
Circulation
Cost
GABL media dept. has few members who work so hard to give good media coverage of the
clients business. This department is led by chief media manager.
2.27 Management Hierarchy of Creative Team
Fig. 06 - Hierarchy of Creative Team
This is the engine of organization because it is them who make GREY popular and effective to
the clients. They perform certain acts. Some of them are given below.
32 Dhaka Gerald Neo Dorus D’Costa
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Ltd.
Developing theme for a TV commercial
Developing headlines, sub headlines and body message for an advertisement tobe
printed on papers.
Designing the look of the artists in a commercials
Visualizing the idea
Preparing jingles
Finalizing layout etc.
2.28 Management Hierarchy of Admin Team
Fig. 07 - Hierarchy of Admin Team
2.28.1 Finance & IT department
The finance dept. and IT dept. of GREY functions like finance & IT department from any other
business organization. There are six members in finance and two members in IT department.
2.28.2 HR department
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This dept. helps to find out the best people, who can suit with this organization. This
department also motivates the employees in various ways.
Recruiting new employees are their concern
Training and development of the interns are going in a good way is also their concern.
Compensation, employee benefit, leave and service rules program.
Placement and performance appraisal of employees
Preparing rated sports
Reporting the Executive committee/Board on related matters.
2.29 Management Hierarchy of Events & Activation Team
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Fig.08 - Hierarchy of Events & Activation Team
From arranging product launching to press conference, GREY has earned reputation of
producing events at amazingly low lead time and within budget. Such control over event
management are not limited to events happening in Dhaka only but also across different
regions of the country. GREY’s arranged event “Mobile Fair” for AKTEL in seven different
locations in the country has earned much appreciation from the client. Grey also arrange
district wise event. Recently they arrange, launch and organized the event, name “Odommo
Chottogram”. And they also able to launch a product and activation at a time in whole country.
35 Dhaka Gerald Neo Dorus D’Costa
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Chapter Three:
(Actual Task Part)
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From arranging product launching to press conference, GREY has earned reputation of
producing events at amazingly low lead time and within budget. Such control over event
management are not limited to events happening in Dhaka only but also across different
regions of the country.
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Fig. 09 – GREY: Services
3.1 GREY Marketing Services
3.1.1 Branding and Design
An effective brand strategy gives Grey a major edge in increasingly competitive
markets. Strategic branding leads to a strong brand equity, which means the added value
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brought GREY’s products or services that allows client to charge more for your brand than what
identical, unbranded products command.
3.1.2 Direct marketing
It’s a channel-agnostic form of advertising that allows GREY businesses and nonprofits to
communicate straight to the customer, with advertising techniques such as mobile messaging,
email, interactive consumer websites, online display ads, fliers, catalog distribution,
promotional letters, and outdoor advertising.
3.1.3 Interactive Marketing
GREY allows customers and prospects to participate in the process of building a brand's image
in a certain market or target group's minds. Thanks to the consumer's ability to "interrupt" a
brand's communications and to complement or modify its messages to fit his or her perception.
3.1.4 Promotional Marketing
There are different ways to promote a product in different areas of media. GREY use internet
advertisement, special events, endorsements, and newspapers to advertise their product. Many
times with the purchase of a product there is an incentive like discounts, free items, or a
contest. This is to increase the sales of a given product.
3.1.5 Trade Marketing
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ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
Basic method of trade marketing is focusing on sales fundamentals, such as Distribution,
Display, Promotion and Price. With data and knowledge of sales fundamentals, trade marketing
develops market strategy aligned with brand strategy. In order to deliver sales volume and
value, trade marketing support sales forces with well-designed fundamental enhancement
plans.
.
3.1.6 Shopper Marketing
Shopper marketing may be included in trade marketing, therefore the shopper being another
target for trade marketing managers, while it can also be considered as a separate discipline.
Some of the activities to increase demand at shopper level include setting the right panorama,
price announcements such as inserts, use of pop materials.
3.2 When I was in GREY --------------------------------------------------------------
When I was in GREY, done my internship as an associate on the event and activation team. In
internship, I works as an officials’ trainee and also a few unofficial jobs under the direct
supervision of directors or Coordinators. Sometimes I made PowerPoint slide for the activation
team and sometimes work as a monitor of activation team, and also associates with the
coordinators in the activation.
3.2.1 Presentation Slide maker
Few of the presentation slide done by me when i was on internship in GREY, like Horlics
Garments activation that was held on many of the garments in Dhaka, Gazipur and Chittagong.
40 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
3.2.2 Monitor
Sometimes I work as a monitor and serve the activation team when required. Like Horlics
activation on Meena Bazars trolleys in different outlets’ in whole Dhaka city and Chittagong.
3.2.3 Associates
I am work as an associate in the event of Pizza Inn, when they launching their first outlet at
Gushan.
3.2.4 Photographer
I am also works as an official’s photographer for capturing photo for various purposes. As an
example, I take a numbers of photos of pharmacy, renowned Doctors’ chamber and shops in
different position and point of view for the prerequisite work of brandings of Horlics.
41 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
Chapter Four
(Research Part)
42 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
4.1 Research Findings & Elaboration4.1.1 Hypothesis Development:
1 . My company is one of the best companies to work for.
2. My company treats me well.
3. I am proud to tell people I work for this company
4. Considering everything, I am satisfied working for my company at the present time.
5. I am satisfied with my job and the kind of work I do.
6. My job are challenging and interesting.
7. I understand what is expected of me in my work.
8. I am satisfied with my working conditions.
9. I am satisfied with the job opportunities in the company.
11. I was given enough feedback on my performance.
10. Promotion goes to those who most deserve it.
12. I am satisfied with the opportunities for training.
43 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
13. My manager takes prompt and fair corrective action on employees who fail to perform their
work satisfactorily.
14. My manager gives me clear instructions
15. My manager is available when I need advice
H1 H2 H3 H4 H5 H6 H7 H8 H9 H
10
H
11
H
12
H
13
H
14
H
15
1-very
disagre
7 3 4 3 11 2 4 9 7 11 1 20 15 10 7
2 –
disagree
3 8 6 7 4 8 7 11 4 9 4 5 10 9 6
3 –
neutral
6 7 7 5 10 5 10 14 10 5 5 5 10 2 10
4 – agree 25 24 20 30 15 25
10
6 19 20 20 10 10 21 20
5 – very
agree
9 8 13 5 10 10 19 10 10 5 20 10 5 8 7
Total 176 176 183 177 182 183 183 127 171 149 204 135 130 158 200
Average 3.25 3.52 3.66 3.54 3.64 3.66 3.66 2.54 3.42 2.98 4.08 2.7 2.6 3.16 4
Standar
d
1.34 1.11 1.65 1.04 1.58 1.09 1.32 1.42 1.28 1.36 0.99 1.60 1.35 1.41 1.44
44 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
4.1.2 Hypothesis Testing:
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
Deviatio
n
Z-test
value
3.9
6
3.7
7
5.0
4
7.4
2
13.9
0
7.53 17.7
0
0.2
0
5.1
1
0.25 11.2
8
0.90 0.5
2
3.47 7.5
Sources: Questionnaire Survey / Table 02 - Hypothesis Testing
(1) HO: My company is not one of the best companies to work for.
HA: My company is one of the best companies to work for.
Ho: µ =2.5
HA: µ>2.5
N = 50
Here, X = 3.25
σ = 1.34
Zca l = (X -µ)/ (σ /√n) =3.96
At 5% level of significance, follows Z -distribution Z0.05 =1.645
Since Z cal> Z tab the null hypothesis is not accepted. So at 5% level of significance, it can be
said that My Company is one of the best companies to work for.
45 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
1-very disagre14%
2 disagree6%
3 – neutral12%4 – agree
50%
5 – very agree18%
H 1 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
(2) HO: My company not treats me well.
HA: My company treats me well.
Ho : µ =2.5
HA : µ>2.5
N=50
Here, X =3.52
σ =1.11
Zca l = (X -µ)/ (σ /√n) =3.77
46 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
At 5% level of significance, follows Z -distribution Z0.05 =1.645
Since Z cal> Z tab the null hypothesis is not accepted. So at 5% level of significance, it can be said that
My Company treats me well.
1-very disagree6%
2 disagree16%
3 – neutral14%
4 – agree48%
5 – very agree16%
H 2 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
(3) HO: I am proud to tell people I work for this company
HA: I am proud to tell people I work for this company
Ho : µ =2.5
HA : µ>2.5
N = 50
Here, X =3.66
47 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
σ =1.65
Zca l = (X -µ)/ (σ /√n) =5.04
At 5% level of significance, follows Z -distribution Z0.05 =1.645
Since Z cal> Z tab the null hypothesis is not accepted. So at 5% level of significance, it can be said that, I
am proud to tell people I work for this company
1-very disagre8%
2 disagree12%
3 – neutral14%
4 – agree40%
5 – very agree26%
H 3 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
(4) HO: Considering everything, I am not satisfied working for my company at the present time.
HA: Considering everything, I am satisfied working for my company at the present time.
Ho : µ =2.5
HA : µ>2.5
48 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
N = 50
Here, X =3.54
σ =1.04
Zca l = (X -µ)/ (σ /√n) =7.42
At 5% level of significance, follows Z -distribution Z 0.05 =1.645
Since Z cal> Z tab the null hypothesis is not accepted. So at 5% level of significance, it can be said that
considering everything, I am satisfied working for my company at the present time.
1-very disagre6%
2 disagree14%
3 – neutral10%4 – agree
60%
5 – very agree10%
H 4 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
(5) HO: I am not satisfied with my job and the kind of work I do.
HA: I am satisfied with my job and the kind of work I do.
49 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
Ho : µ =2.5
HA : µ>2.5
N = 50
Here, X =3.64
σ =1.58
Zca l = (X -µ)/ (σ /√n) =13.90
At 5% level of significance, follows Z -distribution Z0.05 =1.645
Since Z cal> Z tab the null hypothesis is not accepted. So at 5% level of significance, it can be said that I
am satisfied with my job and the kind of work I do.
1-very disagre22%
2 disagree8%
3 – neutral20%
4 – agree30%
5 – very agree20%
H 5 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
50 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
(6) HO: My job are not challenging and interesting.
HA: My job are challenging and interesting.
Ho : µ =2.5
HA : µ>2.5
N=50
Here X =3.66
σ =1.08
Zca l = (X -µ)/ (σ /√n) =7.53
At 5% level of significance, follows Z -distribution Z0.05 =1.645
Since Z cal> Z tab the null hypothesis is not accepted. So at 5% level of significance, it can be said that,
my job are challenging and interesting.
51 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
1-very disagre4%
2 disagree16%
3 – neutral10%
4 – agree50%
5 – very agree20%
H 6 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
(7) HO: I not understand what is expected of me in my work.
HA: I understand what is expected of me in my work.
Ho : µ =2.5
HA : µ>2.5
N=50
Here, X =3.66
σ =1.32
Zca l = (X -µ)/ (σ /√n) =17
At 5% level of significance, follows Z -distribution Z0.05 =1.645
52 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
Since Z cal> Z tab the null hypothesis is not accepted. So at 5% level of significance, it can be said that, I
understand what is expected of me in my work.
1-very disagre8%
2 disagree14%
3 – neutral20%
4 – agree20%
5 – very agree38%
H 7 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
(8) HO: I am not satisfied with my working conditions.
HA: I am satisfied with my working conditions.
Ho : µ =2.5
HA : µ>2.5
N=50
Here, X =2.54
σ =1.42
53 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
Zca l = (X -µ)/ (σ /√n) =0.20
At 5% level of significance, follows Z -distribution Z0.05 =1.645
Since Z cal> Z tab the null hypothesis is accepted. So at 5% level of significance, it can be said that, I am
not satisfied with my working conditions.
1-very disagre18%
2 disagree22%3 – neutral
28%
4 – agree12%
5 – very agree20%
H 8 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
(9) HO: I am not satisfied with the job opportunities in the company.
HA: I am satisfied with the job opportunities in the company.
Ho : µ =2.5
HA : µ>2.5
N=50
54 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
Here, X =3.42
σ =1.28
Zca l = (X -µ)/ (σ /√n) =5.11
At 5% level of significance, follows Z -distribution Z0.05 =1.645
Since Z cal> Z tab the null hypothesis is accepted. So at 5% level of significance, it can be said that I am
satisfied with the job opportunities in the company.
1-very disagre14%
2 disagree8%
3 – neutral20%4 – agree
38%
5 – very agree20%
H 9 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
(10) HO: Promotion goes to those who are not most deserve it.
HA: Promotion goes to those who most deserve it.
Ho : µ =2.5
55 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
HA : µ>2.5
N=50
Here, X =2.98
σ =1.36
Zca l = (X -µ)/ (σ /√n) =0.25
At 5% level of significance, follows Z -distribution Z0.05 =1.645
Since Z cal> Z tab the null hypothesis is accepted. So at 5% level of significance, it can be said that
Promotion goes to those who are not most deserve it.
1-very disagre22%
2 disagree18%
3 – neutral10%
4 – agree40%
5 – very agree10%
H 10 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
(11) HO: I was not given enough feedback on my performance.
56 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
HA: I was given enough feedback on my performance.
Ho : µ =2.5
HA : µ>2.5
N=50
Here, X =4.08
σ =0.998
Zca l = (X -µ)/ (σ /√n) =11.20
At 5% level of significance, follows Z -distribution Z0.05 =1.645
Since Z cal> Z tab the null hypothesis is not accepted. So at 5% level of significance, it can be said that I
was given enough feedback on my performance..
57 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
1-very disagre2%
2 disagree8%
3 – neutral10%
4 – agree40%
5 – very agree40%
H 11 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
(12) HO: I am not satisfied with the opportunities for training.
HA : I am satisfied with the opportunities for training.
Ho : µ =2.5
HA : µ>2.5
N=50
Here, X =2.70
σ =1.61
Zca l = (X -µ)/ (σ /√n) =0.90
At 5% level of significance, follows Z -distribution Z0.05 =1.645
58 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
Since Z cal> Z tab the null hypothesis is accepted. So at 5% level of significance, it can be said that
employee not satisfied with the opportunities for training.
1-very disagre40%
2 disagree10%
3 – neutral10%
4 – agree20%
5 – very agree20%
H 12 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
(13) HO: My manager not takes prompt and fair corrective action on employees who
fail to perform their work satisfactorily.
HA: My manager takes prompt and fair corrective action on employees who fail
to perform their work satisfactorily.
Ho : µ =2.5
HA : µ>2.5
N=50
Here, X =2.60
59 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
σ =1.35
Zca l = (X -µ)/ (σ /√n) =0.52
At 5% level of significance, follows Z -distribution Z0.05 =1.645
Since Z cal> Z tab the null hypothesis is accepted. So at 5% level of significance, it can be said that My
manager not takes prompt and fair corrective action on employees who fail to perform their work
satisfactorily.
1-very disagre10%
2 disagree30%
3 – neutral20%
4 – agree20%
5 – very agree20%
H 13 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
(14) HO: My manager is not gives me clear instructions.
HA: My manager gives me clear instructions.
Ho : µ =2.5
HA : µ>2.5
N=50
Here X =3.16
60 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
σ =1.41
Zca l = (X -µ)/ (σ /√n) =3.47
At 5% level of significance, follows Z -distribution Z0.05 =1.645
Since Z cal> Z tab the null hypothesis is not accepted. So at 5% level of significance, it can be said that
My manager gives me clear instructions.
1-very disagre20%
2 disagree18%
3 – neutral4%
4 – agree42%
5 – very agree16%
H 14 1-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
(15) HO: My manager is not available when I need advice
HA: My manager is available when I need advice
Ho : µ =2.5
HA : µ>2.5
61 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
N=50
Here X =4
σ =1.44
Zca l = (X -µ)/ (σ /√n) =7.5
At 5% level of significance, follows Z -distribution Z0.05 =1.645
Since Z cal> Z tab the null hypothesis is not accepted. So at 5% level of significance, it can be said that I
My manager is available when I need advice.
1-very disagre14%
2 disagree12%
3 – neutral20%
4 – agree40%
5 – very agree14%
H 151-very disagre
2 disagree
3 – neutral
4 – agree
5 – very agree
4.2 Findings
62 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
(1) My Company is one of the best companies to work for. 18% of the Population is strongly
agreed with that and 50% are Agree.
(2) My Company treats me well. 8% of the Population is strongly agreed with that and 48% are
Agree.
(3) I am proud to tell people I work for this company. 26% of the Population is very agreed with
that and 40% are Agree.
(4) Considering everything, I am satisfied working for my company at the present time. 10% of
the Population is very agreed with that and 60% are Agree.
(5) I am satisfied with my job and the kind of work I do. 20% of the Population is very agreed
with that and 30% are Agree.
(6) Job in GREY is challenging and interesting.
(7) Employees are clearly understood what is expected to them in work.
(8) A large number of employees are not satisfied with their working conditions.
(9) I am satisfied with the job opportunities in the company. 20% of employees are very agreed
and 38% of employees are agreeing with this statement.
(10) A manager gives clear instructions to the employee, and also available when need advice.
4.3 Recommendation
63 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
Integrated marketing communication process have become popular among marketers at recent
times as it provides marketers the option of using different promotion tools to attract
consumers rather than using only advertising. Therefore in the present world advertising
agencies have become an important player of the communication process as they are the one
who can provide continuous support to the marketers to showcase their message to the
consumers in the most effective and affordable ways As Bangladesh is an emerging market for
advertisement industry, GREY have to take some steps to cope up with the huge competition.
Some recommendations are suggested below.
Need to use structured project management system
My Company treats me well. 8% of the Population is strongly agreed with that and 48%
are Agree. It’s not just enough for a global company .Its must should be 90% plus.
Need to own in-house production for reducing cost
I am satisfied with the job opportunities in the company. 20% of employees are very
agreed and 38% of employees are agreeing with this statement. It’s not good enough
for GREY. Its must should be develop their job opportunities.
Need to redefined and understand the client relationship
Need to provide worth full training program
Obtain employee commitment
64 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
4.4 Conclusion
It has been just 31 years of advertising. In the last decade people have learned to think
differently. Our human resource is developing very fast. They are now more learned and skilled.
It is for sure that if these people get academic lesions on advertising then they will surely
perform very well in the near future.
This study has helped me to know the in-depth of agency activities, opportunity to improve
further in engaging customers with brands, future business opportunities in the market.
Basically, an advertising agency is involved with the activity of advertising, brand development,
branding and designing, retail solution, database management, PR, specialized event
management, and solutions. So, we have learned a lot from all these activities and we hope our
recommendation will help GREY advertising Bangladesh Ltd to enhance its internal activities,
inter-departmental close relationship which actually smooth its way to the top of advertising
industry.
65 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007
Job satisfaction of the employees of GREY Advertising Bangladesh
Ltd.
References
GREY official documents and credentials (2012)
Grey Bangladesh, 2010 cases retrieved from http:// www.grey.com/bangladesh
Kotler, P. and Armstrong, G. (2002): “Principles of Marketing”, Prentice Hall, Eaglewood
Cliffs, New Jersey.
Gary Dessler & Biju Varkkey, “Human Resource Management” (Eleventh Edition), An
imprint of Pearson Edition; Delhi, Chennai, Chandigarh.
66 Dhaka Gerald Neo Dorus D’Costa
ID # 2013110004007