Revised FR 2013-09-06 13:58 ET Created SA 2006-11-18 Lesson 20a. Using Wireless Laptops / Bringing Learners and Library Skills Together Copyright © 2003-2013

Revised FR 2013-09-06 13:58 ET Created SA 2006-11-18

Lesson 20a. Using Wireless Laptops / Bringing Learners and Library Skills Together Copyright © 2003-2013 by A. David Roth | Evansdale Library, West Virginia University 1/66

Lesson 20a

Using Wireless Laptop Computers



Quick Contents

About the wireless laptops.…….…………………...7 Checking out a wireless laptop……..…..……..….39Checking in a wireless laptop.………………...…..53Troubleshooting….……………………………….…63

Total slides: 66



Acknowledgements

… to Greg Riggs especially, and to everyone else who contributed to the building of this lesson module



Where you are in the instructional sequenceGeneral Context of Student Assistant Library WorkL1 Your Learning Experience as a Student Library Assistant in Circulation Services at Evansdale Library / Assess / DiscussL2 Performance Expectations for Student Assistants / Assess / Discuss L3 Library Resources / Assess / Discuss

Maintaining the Integrity of the Physical CollectionsL4 A Virtual Tour of the Library / Assess / Discuss / Task Perf. 1 / Assess / DiscussL5 Call Number Classification / Assess / Discuss / LC Easy / Task Perf. 2 / Assess / DiscussL6 Retrieving Stacks Items / Assess / Discuss / Task Perf. 3 / Assess / DiscussL7 Straightening Shelves of Items / Assess / Discuss / Task Perf. 4 / Assess / DiscussL8 Shelving Items / Assess / Discuss / Task Perf. 5 / Assess / DiscussL9 Visually Scanning Items for Call Number Consistency / Assess / Discuss / Task Perf. 6 / Assess / DiscussL10 Physical Item Searches / Assess / Discuss / Task Perf. 7 / Assess / DiscussL11 Reconfiguring the Collections / Assess / Discuss / Task Perf. 8 / Assess / Discuss

Public Service and System FunctionsL12 What’s What behind the Circulation Desk / Assess / Discuss / Task Perf. 9 / Assess / DiscussL13 Standard Operations at the Circulation Desk / Assess / Discuss / Task Perf. 10 / Assess / DiscussL14 Introduction to the Endeavor Voyager System / Assess / DiscussL15 Voyager Circulation Module: Interface and Patron Records / Assess / Discuss / Task Perf. 11 / Assess / DiscussL16 Voyager Circulation Module: Discharging Items / Assess / Discuss / Task Perf. 12 / Assess / DiscussL17 Voyager Circulation Module: Charging Items / Assess / Discuss / Task Perf. 13 / Assess / DiscussL18 Voyager Circulation Module: Item Records / Assess / Discuss / Task Perf. 14 / Assess / DiscussL19 Course Reserves / Assess / Discuss / Task Perf. 15 / Assess / DiscussL20 Using the Wireless Laptop Computers, CD Players, and Associated Equipment / Assess / Discuss / Task Perf. 16 / Assess / DiscussL21 Using the Pharos System Print Controller, Printers, Copiers, Digital Sender, and Value-Add Service Machine / Assess / Discuss / Task Perf.

17 / Assess / DiscussL22 Using the MountainLynx Electronic Catalog / Assess / Discuss / Task Perf. 18 / Assess / DiscussL23 Supervising the Use of the Electronic Classroom Computers / Assess / Discuss / Task Perf. 19 / Assess / DiscussL24 How to Help Library Users / Assess / Discuss / Task Perf. 20 / Assess / DiscussL25 Working with Microform and Government Documents / Assess / Discuss / Task Perf. 21 / Assess / Discuss



After experiencing this lesson, you will…

Understand how to handle, check out, and check in our laptop computers



Sections of Lesson 20a

This sub-lesson has four (4) sections:

§20.1 About the wireless laptops §20.2 Checking Out a wireless laptop §20.3 Checking In a wireless laptop §20.4 Troubleshooting problems with a wireless

laptop

Ok, let’s begin …



§20.1

About our wireless laptops



About our wireless laptops

We currently have 15 Dell Latitude E6320 i7 laptops running Microsoft Windows 7 Enterprise OS and 10 Apple MacBook Pro laptops running Apple Mac OS X (Lion)

Both types of laptops, when logged into, run on the WVU.Encrypted wireless network

Our wireless networks, like our wired networks and applications, require the MyID login authentication for access

(See http://myid.wvu.edu for info)

(Later, you can learn more about the wireless networks at http://oit.wvu.edu/wireless/ )



About our wireless laptops (2/30)Our laptops, power adapters, USB mice, DVD/CD-ROM players, a Room 131 wireless keyboard and mouse, and other equipment are considered “digital devices”

As such, they are subject to the borrowing conditions of our “Digital Device Fiscal Liability Statement” posted on signs at the Service Desk and on labels on the underside of the devices themselves

The Statement is on the next slide



Digital Device Fiscal Liability Statement WVU Evansdale Library

By checking out a WVU Libraries laptop, adapter, or other digital device, you agree that it is the borrower’s full responsibility for the following: for all costs associated with damage to the laptop computer or its associated peripheral equipment or to other digital devices; for compliance with all WVU Policies (copy may be obtained at the Service Desk) and library guidelines that pertain to such use; and, if lost or stolen, for its replacement cost.



About our wireless laptops (4/30)

Our Dell and Apple laptops and their power adapters, as well as other digital devices, are housed in a secure cabinet behind the Service Desk by the windows, between the transfer items pickup cabinet and the two training computers

Everything in this cabinet is considered a “digital device” and can be checked out for 4-hour loan periods

The doors are unlocked but closed during our library hours




The laptops, their checkoutable and numbered power adapters, and their accompanying non-removable, in-bay power adapters are stored in individual bays that have electrical outlets

All laptops are plugged into their in-bay power adapters and charging in their respective bays until needed




The laptops as well as the bays are numbered, with Dells in the upper bay area and Apples near the bottom

We always match the numbered laptops to their bays, so that everything is kept in order and we know exactly which devices are in use




Notice how we position the laptops in their bays, with the left side of the devices facing outward so that their barcodes and due date labels face out

The in-bay power adapter cables connect to the left corner back side of the Latitudes and to the top left side of the MacBooks

Keep the devices in these positions



About our wireless laptops (8/30)As mentioned, each laptop has an associated power adapter which circulates with the laptop for 4 hours

The checkoutable laptop power adapters have barcodes and are labeled, numbered and arranged in order on top of their respective laptops

Due to a concern about battery performance loss, we always check out a power adapter with its numerically matched laptop




In between usages and before placing back into the Digital Devices Cabinet, wrap up the barcoded laptop power adapter and cords in such a way that the bar code is clearly accessible, the assemblage can easily fit on top of the laptop inside the bay, and the cords are not stressed at the junctures.

This image provides some good examples of how to wrap.




There are also barcoded, extra power adapters for the Latitudes and MacBooks, for use by those library users who have their own laptop and need an adapter

Three checkoutable Dell adapters are in a bay at the end of the Dell bays and one circulateable Apple adapter is in a bay at the end of the Apple bays




In addition, the digital device cabinet contains other devices that we will learn more about in Lesson 20b

For example, there is the Viewing Room 131 wireless keyboard and mouse, remote controllers for the mobile plasma TV (in bag to the right), and Apple and Android cell phone chargers stored in the top right bay




Three USB mice are stored in the top middle bay

These work with both the Dell Latitude and Apple MacBook Pro laptops




And two DVD/CD-ROM USB players are stored in the top left bay

These two devices are our only means to play a DVD or CD on our public, small form-factor Dell Optiplex FX-160 desktop computers, which do not have optical drives

However, library users can also use the Apple iMac desktop computers or the laptops to play DVDs and CDs




Now about the laptops…

Each laptop has a set of informational labels on its cover or top shell

Here is an example of the Dell laptop labels

The item barcode, laptop number, and date due slip labels are in the upper left

The identifying label containing the Digital Device Liability Statement is on the underside of the shell




A closer look at the laptop identifier label indicates additional text beyond the Digital Device Liability Statement

An admonition to name and save work, 4-hour loan period, and late fee information is also provided




There is an exterior wireless switch on the Dell Latitudes that sometimes accidentally gets turned off by the user when they are handling them

The switch is located on the right side of the laptop

Please confirm that this Dell switch is slide leftward to the ON position (near wireless symbol), rather than in the OFF position




If a user checked out this Latitude, they would open the clamshell cover

It should be logged off and display the ready screen

We keep the laptops on but logged off in their cabinet bays, to permit a faster login process




If the laptop has been shut down, to turn it on the user will press the square chrome power button in the right rear of the keyboard section




It will take about a minute for the laptop to boot to the ready screen

The user will then select Control-Alt-Delete and log in to OIT’s authentication network WVU-AD domain with their MyID username and password

If they haven’t activated their MyID account or reset their password, they need to go to http://myid.wvu.edu or call the OIT HelpDesk at 304-293-4444




Once logged in, the Libraries’ Warning! Splash page is launched

The user is now ready to access the Internet, send prints, work with Microsoft Office documents, and do other actions

They are warned to name and save any document to the device’s My Documents folder and later to a cloud server such as Dropbox, Google Docs or iCloud, a flash drive, or via email attachment

The laptops may erase files when shut down




The wireless network LED indicator on the upper left corner of the keyboard confirms that the laptop is in an online state




Now let’s look at an Apple MacBook Pro laptop

Here is an example of the top cover or shell of a MacBook

The item barcode and date due slip labels are in the upper left

The identifying label containing the Digital Device Liability Statement is on the underside of the shell, just like the Dell Latitudes




Like a Dell Latitude, a MacBook Pro should be logged off but its power left on when it is stored in its cabinet bay

Power button is at upper right corner of the keyboard

When the cover is lifted, or if it is restarted, the laptop will launch the OIT WVU-AD Authentication screen

The user will need to log in with their MyID in order to access the WVU.Encrypted wireless network

Users should name and save their work. The laptops may erase files when shut down

To avoid user problems, always make sure the laptops are logged off upon return and before checking out



About our wireless laptops (24/30)Let’s look briefly at some fundamentals of a MacBook, since some people are not familiar with them

Basics of the Mac keyboard Eject key will open DVD drive, click

again to close Delete (Backspace) key: use to

delete characters to the left Command key (either side of space

bar), has pretzel icon, works like the Windows Control key

Alt/Option - works like Alt key in Windows - a booster key

Control key - use with 1-button mouse to right click, or hold down and tap gesture area to right click

Gesture area for moving cursor, tapping




How to power onPress the power button in the upper right corner of the keyboard/work area

How to log in At the Login window, type in the

MyID username and password and select Log In or hit <enter>




Apple icon On every opened document on

the screen, there is a menu bar at the top, and a persistent black Apple icon at the far left of the bar. It is comparable to the Windows Start button

How to log out or shut down Mouse over to the Apple icon. At

the drop menu, select “Log Out…” Click “OK.” If you want to shut down, at the Login window, select Shut Down




The Dock is a quick launch list of apps at the bottom of the screen

You can add or subtract preferred icons

You can also magnify or shrink the size of the Dock by right clicking in it




To open an application Mouse to the Dock application

icon you want and click once to launch the program. In this example, we open the Word for Mac app.

Once launched, note that in the top left hand corner of each application window, there are 3 colored dots: Red (L) to close program, Orange (M) to minimize to the Dock, and Green (R) to maximize to full window.




To close an application Select the app (e.g., Word)

from the Menu bar at the top and then select “Quit…”

If you are in Word for Mac and haven’t saved the document, once you quit, you will need to select the bouncing W icon on the Dock and decide to save the file or not.




Equivalences of terminology and function

Finally, it might help to compare Microsoft Windows terms/functions with their Apple counterparts:

Windows Mac Windows Explorer Finder

Control Panel Systems Preferences (from top left hand Apple icon)

Programs Applications (easy to uninstall by deleting)

Shortcuts Aliases

Taskbar Quick Launch Dock (running programs will have dot under them)

Notification Tray Menulets

Windows folder System folder

Recycle bin Trash can

Search command Spotlight (magnify glass)

Properties (R click) Get info (also R click) or 2 fingers to R click

Gadget Widget



OK, let’s now look at the procedure for checking out a laptop to a library user



§20.2

Checking out a wireless laptop



Checking out a wireless laptop

A person comes to the desk and asks for a laptop.

If they don’t specify what kind, we ask: “Do you want a Dell Latitude or an Apple MacBook?”

In our first example, we will assume that a library user by the name of A. David Roth is asking for a Dell



Checking out a wireless laptop (2/13)

Go to the laptop cabinet and randomly pick out a Dell, carefully disconnecting it from its in-cabinet power cable

In this example we pick “EVL-05”

We randomly pick the number to distribute the usage, so that eventually all laptops will get used one time or another

Bring its checkoutable power adapter with it




Take the Dell laptop EVL-05 and its power adapter to the Service Desk station where you are working




Open up the laptop cover and confirm it is logged off

You should see the ready screen

If someone is still logged in, the only way to clear that login is to shut it down

To shut down, hold down the power button for 5-8 seconds to force it off

Then restart and select any key to boot in normal mode




Take the library user’s Mountaineer card to the blue Digital Device Log Sheet

Carefully print the current time, person’s name (last name first: “Roth, A David”), laptop name “L05” and your initials (in this case “ADR”) on the sheet




Click the Voyager Circulation “Charge” button, swipe the user’s Mountaineer card in the keyboard card swipe, and then return the card to the user

Scan the laptop barcode and the power adapter barcode into Voyager

Note that the time due is “9/9/2011 1:52 PM”

Status now is “C” for Charged or Checked Out




Write the time due on the laptop Date Due slip

In this example, the time due is “9/9/11 1:52 pm “

Write your initials




As you are handing the laptop and adapter to the person, tell them when it is due (“1:52 PM, 4 hours from now”)




Enter all the relevant information into LibAnswers

The type of transaction is “Item Transactions Voyager”

Click the Submit button




The procedure for checking out a MacBook laptop is essentially the same as the process for a Dell

Get a matching laptop and power adapter (in this example “Macbook-05”) and bring it to your station at the Service Desk




Open the cover and make sure the laptop is logged off

If it is not logged off, click on the Apple icon at the top left

Select “Log Out…” to log off the person

Confirm it is logged off

It will return to the Authentication login screen




If you need to shut down the laptop for any reason, maybe because the previous user did not log off…

Click on the “Shut Down” button

Shutting down will erase any user data, including files

Confirm it is completely down before restarting




With the user’s Mountaineer card, write down the relevant information on the blue Digital Device Log Sheet

Charge out the items in Voyager

Legibly write on the laptop Date Due slip when the items are due in 4 hours, and initial it

Hand the laptop and adapter to the library user while telling them when the items are due

If this is the first time they are checking out a laptop, remind them that both the laptop and its adapter—if turned in late—accrue a fine of $.05/minute each device.

Record the “Item Transactions Voyager” selection in LibAnswers

This outlines the process of checking out a laptop



§20.3

Checking in a wireless laptop



Checking in a wireless laptop

When a library user returns a laptop, make sure the laptop number and power adapter number match

Confirm there is no flash drive plugged in, or CD or DVD in the right side bay

Open the cover and make sure the laptop is logged off

You do not need to shut it down



Checking in a wireless laptop (2/9)

Click the Voyager “Discharge” button

Carefully scan the laptop barcode and the power adapter barcode into Voyager

Check the screen to confirm they are both checked back in

To make sure, discharge them again




Write the time checked in and your initials on the blue Digital Devices Log Sheet




Enter all the relevant information into LibAnswers

The type of transaction is “Item Transactions Voyager”

Click the Submit button




Take the laptop and power adapter back to the laptop cabinet area

Open the cabinet doors

Place the laptop back into its matching numbered bay with the power adapter

In this image, Dell EVL-14 or Mac-04

Carefully plug the in-bay power adapter cable into the laptop power port




When plugging the in-bay power adapter into the laptop, confirm that it is charging the device

On a Dell laptop, when plugged into power, the second, small, round LED light near the rear of the cover will light up momentarily




On an Apple MacBook, when plugging in the magnetic power plug into the device, the small, round, green LED light will light up on the face of the plug




Make sure the laptop is pushed evenly back into its bay, with the correct side facing out

Make sure that the in-bay power cable is pushed back and will not get caught in the door

Place the corded up power adapter on top of its laptop in the bay

Close the cabinet doors




Lesson Review: Go to the laptop cabinet, look at how the laptops are organized, take a Dell and an Apple out, look at the features, and go through the steps of checking it out to a hypothetical userNow go through the steps of checking it back inReplace it and be sure to plug it in properlyDo you have any questions?Do you think you will know what to do when a library user requests a laptop?



§20.4

Troubleshooting laptop problems



Troubleshooting laptop problems

The most common problem with laptops is that the user doesn’t have the correct MyID to login; have them call the OIT HelpDesk at 304-293-4444 to check account and reset their password

Occasionally the wireless switch on the right side of a Dell Latitude has been accidentally turned off; switch it back on

Occasionally there will be a message that there is “No logon server available.” Alert your supervisor and David Roth will carry out the procedure to get that laptop reconnected to the logon server

A Dell laptop battery may need recharging

Users cannot download software to the laptops

Very rarely the wireless network goes down; tell David Roth



Recap and a look ahead

You have now learned many of the features of our wireless laptop computers

In the next sub-lesson, you will learn about other digital devices such as the wireless keyboard and mouse, USB mice, DVD/CD-ROM players, remotes for Room 220, and other equipment such as headphones, Ethernet cables, etc.



Response to Lesson 20a

Thank you for your participation in experiencing lesson 20a

Please access the online response form to report on your learning experience

Then report to the Service Desk to perform Task Performance 16

http://libguides.wvu.edu/survey.php?survey_id=9443