DONALD W. MYERS6405 Medici Pl

Dallas, TX 75252Home – 972-930-9938 / Cell - 972-333-5801

Email: don.myers@yahoo.com

Qualifications SummaryMr. Myers has over twenty five (25) years’ of technology experience including over fourteen (14+) in design, deployment, administration and support of SAN technology systems for Bank of American and Dell. SAN engineering technical delivery includes extensive SAN technical implementation, training and service matrixes deliveries while working closely with both customers and channel partners. Don has extensive experience supporting EMC storage systems including VMAX, DMX, VNX and Clariion CX arrays along with Cisco and Brocade directors and switches and has acquired his Brocade Certified Professional certification and has attended several EMC training classes. He has demonstrated effective project management skills with implementation and training for Veritas tape backup systems, utilizing a SAN storage system for both domestic and international Bank of America offices. Don has a Bachelor Degree from University of Phoenix with Business Management and Computer Science minor, possesses excellent interpersonal and communication skills, strong work ethic, and is immediately available.

Skills Summary

Professional Experience:

Bank of America, Dallas, TX SAN Storage Operations Support 2/07 - PresentResponsible for providing operations support and project management in a wide range of technical areas including SAN Storage operations (EMC Storage Arrays, VNX, DMX, VMAX, Clariion CX; IBM SVC) and Brocade and Cisco Switches and Directors. Accomplishments and duties included the following: Single point of interface, for Bank of America, with EMC to ensure all concerns were resolved per

established SLAs and to schedule change control events for final resolution with EMC. Member of a 10 person team responsible for supporting over 100 VMAX, DMX, VNX, CX arrays

with over 1000 TB of data. Handling and working any break fix issues. Supporting and maintaining over 200 Cisco and Brocade switches in the US and Latin America.

Coordinating with our Asia Pacific team for a follow the Sun support 24 x 7. Coordinating with EMC support on making sure all break fix issues are resolved within a 24 hour

period, sending out a daily report to EMC with all open break fix alerts and updating the online report with EMC’s responses. This report is sent out to EMC and Bank management daily.

Working with Hardware Tech support to validate any fibre issues including fibre testing and troubleshooting issues with clients and vendors.

Working with Vendors for all Microcode upgrades on our equipment including EMC Storage Arrays, IBM SVC and Brocade/Cisco switches.

Performed Microsoft upgrades on IBM SVC, Brocade and Cisco switches. Did all pre and post validations of all equipment.

Maintained all change controls for the Storage Area Network team. Represented all change controls before the approving board.

DONALD W. MYERS

Skills # of Yrs Rating (1-10)Storage Area Network 14.0 9.5EMC Clariion/DMX, VMAX , VNX 8.0 8.0EFCM/Fabric Manger (Both Vendors) 14.0 9.5Brocade /Cisco/McData Switches 14.0 9.5EMC Unisphere, Navisphere, Powerpath 8.0 8.0SANavigator 8.0 8.0IBM SVC 8.0 9.0Hitachi 9980/9960 Disk Arrays 2.5 8.5

(Continued – Bank of America) Wrote instructional documentation for change controls and trained multiple teams on opening,

approving and changing change controls. Approver for change controls for other bank groups including Asia Pacific and Latin America teams. Setup and maintained every template for change controls that we could do as pre-approved. Devised a plan for stocking End of Life equipment that is still in use to be supported by using old out

of service equipment as parts and setting up a parts depot at certain data centers saving the bank over $1 million dollars in costs for replacement equipment and support.

Primary point of contact as interface with various vendors and clients in performing microcode upgrades.

Dell Inc. Round Rock, TX 6/04 – 02/07Provided 3rd level technical team support for tape backup and SAN support. Responsibilities and duties included the following: Technical Team Lead/Tape Backup Unit (5/06 – 2/07)Call Center manager for all of Tape Backup Unit support team in Round Rock, TX and all new hires in Oklahoma City, OK. Managed and trained all support team members and developed all training procedures for new hire training for Dell’s tape backup systems in Round Rock and Oklahoma City. Responsibilities and duties included: Developed internal certification courses for tape backup team and tests, updating information new

equipment or code was releases. Transferred to Oklahoma City to hire, train and manage all team members for all new hires. Organized

team to support both small business and business support with multiple FRU equipment. Developed training manual for tape support team. Developed and implemented internal certification

testing for all support center employees.System Analyst (06/04 – 05/05)System Analyst for Call Center SAN equipment support, Dell Storage Arrays (EMC Clariion) and Dell Powervault Tape Libraries (Multiple vendors). Responsibilities and duties includ4rd: Responsible for customer support and approval of any dispatches of replacement equipment or

professional services on site support. Supported first line call center, handled difficult cases as well as made decisions on any replacements

of products. Supported CommVault and Veritas Backup Exec and Netbackup. Responsible for development of training programs for internal new hire training and continuing

education training for existing employees. Developed internal certification and testing for employees. Managed second shift call center for SAN Support of Dell Storage Arrays (EMC Clariion) and

Powervault Tape Libraries. (Multiple Vendors) Interfaced with upper management for call center matrix and customer satisfaction programs. Worked with Vendors for support escalation of issues, which included Commvault, Veritas, ATL, IBM

and EMC. Provided training to all 3 shift of employees.

DONALD W. MYERS

Independent Contractor 01/03 – 07/04

ATS - SAN Engineer 02/04- 07/04Call Center operations supporting Dell storage arrays (EMC Clariion) and Dell tape libraries consisting of DLT, SDLT and LTO. Responsible for installation of StorageTek SAN’s at Vendors Locations. Data Migration using Softek Data Migration Software. Clients use all flavors of UNIX and Windows platforms. Also working with Softek Storage Assessment tool.Texas Instruments - SAN Administrator 07/03 - 10/03 Responsible for Storage and SAN Management for Texas Instruments in Plano, TX. Support of 8 SAN’s and over 1200 ports along with 90 TB of Storage on 8 HDS 9960 & 9980 arrays. Brocade Certification for 2 Gig Switches. Extensive knowledge of Brocade Equipment from Silkworm 2800’s to 3900’s. Brocade Web Tools, Fabric Watch, Fabric Manger along with HDS Hi-Track and Storage Navigator are tools that were used. SAN Troubleshooting. Implementing SAN’s for different Lines of Business. Storage Allocations. Testing and reviewing Monitoring tools, including BMC PATROL and Patrol Express. Working with Vendors and line of business for future capacity and allocations. Testing and review of new equipment. Worked with Veritas Volume Manger, Veritas Cluster Server and SUN UNIX in limited production. SUN & JNI HBA’s experience.Baker International - Network Support 01/03 – 06/03Responsible for each assigned project by OmniLink Corp for their client. Project has included Network Support, Server upgrade and support. Complete detailed documentation of the whole network infrastructure, email conversion, web site conversion and installation and configuration of a tape backup system. Support of Windows 2000 Servers and Desktops.

Bank of America Storage Area Network 03/98 – 12/02Provided SAN engineering support and network administration support. Responsibilities and duties included: Coordinated acquisition of McData components including installation/connectivity activities for SAN

for over 3,000 ports and over 225 TB. Provided accurate site surveys and participated in projects for Exchange 2000 and Windows 2000. Supported Microcode upgrades for the McData and Hitachi equipment and zoning changes. Worked

with the Hitachi Disk team in setting up LUN’s throughout the network and with the Engineering team to reduce the total cost of ownership for Bank of America.

Evaluated and tested and qualified SAN Support tools including SANavigator. Responsible for all reports that contain all site information, current equipment, current zoning and available ports.

Responsible for setting up and testing SNMP alerting for all McData equipment. Installed Veritas Netbackup 3.4 on all equipment within the SAN including Master and Media servers

using SSO and STK L-700 tape drives using DLT 7000, DLT 8000 and LTO drives. Completed the installation of McData equipment in San Francisco, Los Angeles, Brea, and Concord,

CA., Seattle, Chicago, St. Louis, Kansas City, Dallas, Richardson, Richmond, Charlotte, Atlanta, Smyrna, GA and Jacksonville, FL. Installed Veritas Netbackup 3.4 with SSO in Richmond, Charlotte, Richardson, Kansas City.

Provided 1st level support for the Veritas and McData environment. Installed and a tested SNMP alert capabilities for all parties involved in monitoring of McData SAN Equipment. Systems configuration included Fibre Channel Network, McData Equipment: ED5000, 6064, ES 1000, 3016, 3032 and EFCM Manger Client and Server, Emulex 8000 Fibre Cards, Veritas Netbackup 3.4 (Installation and Configuration) including Vaulting and SSO. Installation and setup SANavigator.

Worked with Hitachi Disk Team using Remote Console, Hi-Command, and LUN Security on the 9960 and 7700. Complete training of McData Fibre Channel and Veritas Netbackup 3.4

Developed operational procedures for Veritas Netbackup 3.4 for Exchange Cluster, Domain Controller and Master and Media Servers using SSO, Vaulting and for McData EFCM.

Completed the installation of Microsoft Cluster, including Testing and Backups and failover testing of Clusters including installation with W2K.

DONALD W. MYERS

(Continued – Bank of America)Worldwide Veritas Backup Implementation Completed a two (2) year project to worldwide, centralize backup implementation and training of Veritas tape backup systems. Responsibilities included equipment evaluation, definition, installation, testing, and customer onsite training for Bank of America locations in the U.S., Tokyo, Brazil, Mexico City, Chili, and Argentina. Responsibilities and accomplishments included: SAN testing and evaluation of Compaq, EMC and Xiotech systems. Completed implementation of

Fibre Channel and Gigabyte LAN systems in Dallas and Tokyo. This included the evaluation of Brocade and Gadcooks hub/switch systems. Provide first level operational support for Veritas systems worldwide. Developed operational

procedures for Veritas, utilizing ATL libraries. Systems configuration included Fibre Channel Network, Brocade Silkworm 2800 Switches, Emulex 8000 Fibre Cards, ATL Tape Libraries with Fibre Channel (P-1000, P-2000 and P-3000), Veritas Netbackup 3.2 and 3.4 (Installation and Configuration) including Vaulting

Worldwide Novell to NT Migration Build and distributed NT (Compaq) servers for nationwide Novell to NT migration. Developed standard hardware and software configurations. Developed procedure for server build-out, software installation, and testing of new servers. Responsibilities and duties included: Worked with Technical Writer for development of documentation and completed installation and

testing of new systems. Responsible for the file server and desktop support a network consisting of Novell 4.11 and NT 4.0

network. Network consists of seven (7) file servers, 500 workstations, and SAA gateway servers. Supported the Voice Switches and Voice Mail. Responsible for management of NT and NetWare daily

backup systems utilizing Arcserve backup software. Responsible for daily administration of both NT and NetWare file servers. This includes user

administration, disk space management, security, and overall performance monitoring.

Brenda Pejovich & Assoc Network Admin 6/94 - 3/98Provided Network Administration for the company. Responsibilities and duties included: Provide first-level network administration support for department consisting of NT file server and 12

clients. Maintain configuration management for client workstations and network printers. Load all software installation(s) for client workstations (Office 97, Windows 95 and NT, Paradox,

Wordperfect, Lotus 123, and HTML). Responsible for interface with senior network engineers on file server and network problems including

problem resolution for Token-Ring network and WAN issues. Assisted with Banyan-Vines to NT and Token-Ring to Ethernet conversions. Completed the

installation of Unix 4.21 operating system on RS6000.

DONALD W. MYERS

Texas Manufacturing Office Manager-Support Engineer 12/90 - 6/94Served as Office Manager and supported internal network. Developed and initiated the customer support and accounting financial systems. Designed Q&A database in support of trouble ticket system, equipment inventory file and warranty repair system.

Income Tax Service – Dallas, Texas (1/85 to Present)Don Myers Tax Service provides tax preparation and Tax Review services for individuals and small businesses and corporations.

Technical SkillsSoftware - Windows NT/2000/2003/2008, CA Arc Serve, Veritas Backup Exec, Symantec NetBackup 5/6/7x, Norton Ghost 8.0, CommVault Galaxy, SMS, VMware Workstation/Server, Cisco MDS Fabric Manager/Device Manager, Brocade Fabric Manger (EFCM) (DFCM), EMC Fabric Manager, Symantec, IBM SVC, and many others.Hardware- EMC, Dell, Cisco MDS 9 Series, Brocade, McData, QLogic, Emulex, Adaptec and others. EMC Storage: Symmetrix VMAX 10K/20K, DMX 1K/2K, VNX 7500, Clariion Cx 400/700 SAN switches: Cisco MDS-9513/9509/9506 directors; Brocade DCX backbones, 6510/5000/3900/, 12k directorsLibraries – Dell, StorageTek, Quantum, ADIC, EMC, IBM, Overland and others

Education & Certifications: University of Phoenix - Bachelor’s Degree in Business Management – 2007 GPA: 3.77 Mountain View College, Dallas, TX - Associates Degree in Applied Arts and Science in Engineering -

1980 GPA 3.57 University of Texas at Dallas – Richardson, Texas – 1982 - Computer Science and accounting Berean College, Springfield, MO - Associates Degree – Ministerial Studies 1986 Embry-Riddle Aeronautical University – Daytona Beach, Florida – 1977 - Aeronautical Science `Professional Certifications: Microsoft Certified Professional (MCP) Brocade Certified Fabric Professional (BCFP)

Honors and Activities: Brocade Certified Professional Certification - 8/2003 SNIA End Users Council Member 2003 – 2009 Graduated with Honors – Mountain View College. Phi Theta Kappa – National Honor Fraternity Academic Scholarship to Embry-Riddle Aeronautical University. Microsoft Certified Professional

References:Available upon request