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Rose Mary Reed 1214 Laudeen Drive Apt 2
Memphis, TN 38116 Cell (901) 314-6879
Emergency (901) [email protected]
EMPLOYMENT OBJECTIVE: To bring my enthusiasm, dedication and good work ethics to the human needs field and apply them in a position where they will be fully utilized.
Experience:Conduit Global Memphis, TN Wireless Care Representative 08/2014 – 06/2015
Responsible for the ability to gather, analyze, and organize data using a logical and systematic process, the ability to handle difficult or agitated customer, listening to customers and comprehend reason for call (trouble report, status), perform logical troubleshooting, service activation, provide affiliated ISP support. Special assignment: To work as a medium between upper management and employees to provide one-on-one coaching in training to ensure the highest levels of quality customer service with a main focus on the Connection phase of communicating with customers as well as completing task timely assigned by upper management.
Genesis Network Memphis, TN Project Associate 11/2012 – 06/21014
Responsible for making sure orders were built, staged and ready for shipment as well as counted pallets to for accuracy to load trucks on outgoing ordersInsured incoming orders were sent to designated locations Shipped FedEx orders Prepped and wrapped pallets for building ordersWorked on several special assignmentsAssigned other employees assignments and various other tasks presented by upper management Operated Red Prairie computer system to change status of, add product to stock, locate and transfer for shipment
Memphis/Shelby Health D Memphis, TN Clerical Specialist A 01/2010 – 06/2010 Directed guest of clinicKeyed in H1N1 patient informationAnswered telephone / rescheduled delinquent appointmentsFiled as well as retrieved files for staffWorked with WIC as well CSFPAssisted seniors with completing paper work
Hope For Tomorrow Ministries Memphis, TNGuest Service Program Coordinator 03/09 to 06/09
Served as liaison between guest and stayPlanned and supervised daily meal menuExecuted Life Skills Training ProgramCoordinated Guest activitiesEnrolled Guest in on-site work programsFiled weekly reports
Abundant Grace Fellowship Memphis, TNOffice Assistant Volunteer 07/2008 to 08/2010Assisted Executive Administrative Assistant with office needs.
Officeteam Temp Agency (Porter Leath Daycare) Memphis, TN Floater 02/2008 – 05/2008
Assisted students individually and in groups with lessonMaintained close personal contact with students and teachersAssisted subordinates and supervisors in identifying and resolving problemsMaintained high standards of excellenceAnswered telephoneTook attendanceGraded homework and tests, using answer sheets and recorded resultsAssisted teaching staffCompleted other tasks assigned by upper management
Randstad Temp Agency (Iron Mountain) Southaven, MSAppraiser 03/2007 – 11/2007 Appraised legal documents prior to storage Shelby Training Center Memphis, TNResident Supervisor 08/2006 to 02/2007
Guarded residents in training centerAssumed responsibility for all need during stayLocked residents in cell after searching for weapons, valuables and drugsTransported and escorted residents between school, dining and medical visitsPrepared accurate reports and documentsEngaged in functions in confined areas
Education: Southwest TN Community College Memphis, TNAssociate Degree
Accomplishment: National Career Readiness Assessment Memphis Area Career Center Silver Level
Domestic Violence Prevention Certified
