Review of Aids and Adaptations Services

across DorsetSteve March

North Dorset District Council

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• The Dorset Context• Background• Specification• Methodology• Summary

Review of Aids and Adaptations Services

across Dorset

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• Two tier local government structure• Six district and borough Councils; two Home

Improvement Agencies• All Councils have transferred their stock• High proportion of elderly residents and

households with a disabled occupant• Demand exceeds the funding available (DFG)• A degree of standardisation across the

County – shared lift procurement - etc

Dorset: The context

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Elements of Dorset's housing services received a ‘red flag’…… •Need for affordable housing•Concerns over quality of private rented sector and park homes•Accommodation for vulnerable households•The ‘strategic approach’.•Home improvement for disabled people “In some areas of the county it takes too long to make improvements to allow disabled people to live in safe and accessible homes”.

Background – Comprehensive Area

Assessment

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Bournemouth Dorset and Poole Strategic Housing Group - Action Plan

‘Reduce the time it takes to make improvements to allow disabled people to live in safe and accessible homes’ Action •Use whole systems mapping techniques•Include all partners•Improve systems and response times•Remove multi-agency duplication•Deliver a sustainable adaptations service

Background – Dorset’s response

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Objective Ensure an efficient and sustainable service To identify: •The range of working arrangements and any inefficiencies•Observations and recommendations for improvements•The range of all resources available•Information on current good practice locally and nationally To deliver:

•A recommended range of potential processes to maximise resources and efficiency•A high quality, sustainable service which is centred on the service user 

Review of Aids and Adaptations Services across Dorset

The specification

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• Contract Commencement: 1 May 2011• Obtain information, views, data from all partners –

interviews etc.• Process mapping• Identify good practice and national exemplars of

good practice• Options Appraisal• Report: 14 September 2011

Review of Aids and Adaptations Services across

DorsetMethodology

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• ‘CAA’ identified a ‘red flag’ for the provision of home improvements for the disabled

• The Review provides Dorset with the opportunity to review its delivery methods

• An opportunity to fully engage partners and generate debate

• Starting point for change

Review of Aids and Adaptations Services across

DorsetSummary

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