Reverse Logistics & Load Back Guide - apps.coorsnet.comapps.coorsnet.com/rlweb/rl/Loadback_Procedure.pdf · 3 Reverse Logistics & Load Back Guide Owner: RL Corporate Creation Date:

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Reverse Logistics & Load Back Guide

Owner: RL Corporate

Creation Date: February 9, 2016

1.0 Table of Contents

Back to top - Quick Reference Guide

Section Title Pages

1.1 Overview 2

1.2 Quick Reference Guide 3

1.3 Incoming MillerCoors Beer Loads 4

1.4 Dunnage Material Identification List (by dunnage item) 5-19

1.5 Product Returns – Kegs and Package Beer 19-24

1.6 Submitting Transportation Loss and Damage Claims to

MillerCoors 25-27

1.7 MillerCoors Brewing Company Authorized Forms 28

1.8 Ordering additional materials 29

1.9 General Contact Information 30

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Owner: RL Corporate


1.1 Overview

Scope This procedure applies to all US Distributors, Cross Docks, Distribution Centers and third party

providers handling MillerCoors products, dunnage and cooperage.

Any and all exceptions to the requirements stated in this procedure must be approved in writing by

the MillerCoors Customer Warehouse Manager and Supply Chain Reverse Logistics Manager.

MillerCoors Reference Material

In order to ensure that all parties affiliated with this procedure manual are informed of changes in

business practices, processes or procedures, MillerCoors will, on a regular basis, provide new or

updated reference materials for all parties use. Users of this procedure manual are accountable for

ensuring that appropriate personnel have knowledge of, and are in compliance with, said reference

materials. If requested by MillerCoors, all parties must sign and return an “Acknowledgment” of

receipt to MillerCoors.

NOTE: Truck and Rail Return Dunnage General Information

Un-Loader Safety

Always be safety conscious when loading materials for return.

It is your responsibility to ensure that returned materials are properly loaded and arrive in good

condition for safe and efficient unloading.

Non-approved load back procedures may cause the materials you loaded to shift and become

unstable during transit – resulting in serious injury to the unloaders.

Sorting

Any dunnage material deemed unusable should be separated from the acceptable material. This

applies primarily to Kegs & Pallets.

Non-adherence to these procedures could result in a delayed credit or discrepancy.

Banding Information

Most of your returns need to be banded to a pallet.

Please use Plastic Banding whenever possible.

This includes all plastic, extra keg boards, corner protectors, door cores (void fillers) etc…

We request that you obtain the proper banding items/materials for your return loads within a

reasonable amount of time (1-2 months).


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Owner: RL Corporate


1.2 Quick Reference Guide

Coors # Miller # New Reverse

Logistics Tool # DESCRIPTION WGT PG #

MILLERCOORS KEGS

10000112 96 162 900015 1/2 BELLY KEG 29.7 lbs 6,8

10000113 96 174 900014 1/4 BELLY KEG 22 lbs 6

10004283 96 166 900018 COORS EMB 1/6 KEG 13.5 lbs 9

10008575 96 161 MILLER EMB 1/6 KEG 13.5 lbs 9

10008085 96 152 900020 STRAIGHT WALL 1/2 KEG 31 lbs 7

10008603 96 158 900019 TALL SLIM 1/4 KEG 24 lbs 10

10008574 96 154 900017 STRAIGHT WALL SQUAT 1/4 KEG 24 lbs 7

MILLERCOORS PALLETS

10008429 984000 900001 32X40 PLASTIC PALLET 45 lbs 12-14

10008431 984025 900006 CRADLE KEG PALLET 65 lbs 7,8,12

10008431 984025 900007 NOTCHED KEG PALLET (BELLY ½ KEGS) 65 lbs 7,8,12

116 970014 WOOD PALLET 70 lbs 14

10007144 984027 40X48 PLASTIC PALLET 60 lbs 12-14

NEW PLASTIC DUNNAGE ITEMS

10008705 984074 900029 PLASTIC BULKHEAD SPACER 29.5 lbs 16

10008706 984075 900031 PLASTIC SEPARATOR PAD 18 lbs 17

10009039 984082 900033 PLASTIC RAIL PANEL 21.5 lbs 18

10010014 984083 900030 DIVIDER SHEET 32X40 4.5 lbs 15-16

OTHER DUNNAGE ITEMS

149 984076 900012 6 POCKET PLASTIC KEG BOARDS 10 lbs 19

149 984076 900013 9 POCKET PLASTIC KEG BOARDS 14.5 lbs 19

--- --- STRAY KEG PROGRAM --- 23

MOLSON DUNNAGE ITEMS

874 961820 900024 MOLSON 1/2 KEG 29.7 lbs 11

854 961840 900023 MOLSON 1/4 KEG 22 lbs 11

103 961860 900022 MOLSON 1/6 KEG 12.5 lbs 11

869 984077 900010 MOLSON GREEN PALLETS 75 lbs 11


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Owner: RL Corporate


1.3 Incoming MillerCoors Beer Loads

Unloading Trucks/Rail (Product & Dunnage) Accurately count all incoming product and dunnage material upon unloading trailer in order to

maintain proper records.

File appropriate documentation for all incoming material or dunnage that has discrepancies with

the original bill of lading with MillerCoors Billing using a Load Error Adjustment Form

(LEAF) OR the new claims process in the new Reverse Logistics tool.

File appropriate documentation for all incoming loads that have product damages or quality

requests using an Electronic Distributor Credit Request (EDCR) OR the new claims process in

the new Reverse Logistics tool.

All significant quality issues must be reported to the Distributor Quality Hotline at 1-800-313-

2112. (reference the Distributor Standards Manual - located on Brewhouse)

Forms are located in this document (page 26) or on Brewhouse, the legacy Coors Reverse

Logistics tool, DRS, or the new Reverse Logistics Web site.

LEAF’s and EDCR’s and Claims MUST be filed within 2 weeks of receipt of the load in

question to receive proper credit

Empty trucks and railcars for return dunnage loads Distributor must ONLY load back an assigned carrier designated from their return tool.

Proper documentation (bill of lading), showing correct return location, carrier and dunnage

items, must be delivered with each dunnage load to a MillerCoors Brewery or a MillerCoors DC.

Failure to have the proper paperwork could result in a delay or total loss of credit

Other Resources:

Additional information regarding training documents for the new Reverse

Logistics system can be found in the links below:

1. Business Process and Systems Learning Tools – ONE-Way

2. Link to Work instructions for creating a FastTrack Return in DRIVE:

a. FastTrack Work Instructions

b. Steps for Completing Return and Printing BOL


http://taproom.inmillercoors.com/SiteCollectionDocuments/OneWayStaging/index.html#distributor-customer-service

http://taproom.inmillercoors.com/SiteCollectionDocuments/OneWayStaging/index.html#distributor-customer-service

http://training.millercoors.com/ucontent/434f2f7da65042978e1f4e8d51428366_en-US/wi/pdf/index.pdf

http://training.millercoors.com/ucontent/a5044dbee60f4d25a2a9e4b4baebd2d0_en-US/Powerpoint/index.pdf

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Owner: RL Corporate


1.4 Dunnage Material Identification List-by dunnage item

Dunnage Material Identification List

Dunnage Item DRS TOOL

(Miller Item Number) RL TOOL

(Coors Item Number) New Reverse Logistics Tool

(MillerCoors Item Number)

Pallets

984027 – 40x48 Plastic Pallet 984000 – 32x40 Plastic Pallet 984071 – Damaged 32x40 plastic pallet 984025 – Cradle Keg Pallets

10007144 – 40x48 Plastic Pallet 10008429 – 32x40 Plastic Pallet 10008431 – Cradle Keg Pallets 116 – Wood Pallet

900001 - 32x40 Plastic Pallet 900006 – Cradle Keg Pallets 900007 – Notched Keg Pallets (Belly 1/2bbls)

Plastic

Panels

Bulkheads

Keg Boards

984074 – Bulkhead Spacers 984075 – Separator Pads 984075 – Keg Boards 984082 – Rail Panels

10008705 – Bulkhead Spacers 10008706 – Separator Pads 149 – Keg Boards 10009039 – Rail Panels

900029 – Bulkhead Spacers 900031 – Separator Pads 900012 – 6 Pocket Keg Boards 900013 – 9 Pocket Keg Boards 900033 – Rail Panels

Dividers

Separators 984083 – Separator Small (RAIL ONLY)

10010014 – Separator Small (RAIL ONLY)

900030 – 32x40 Divider Sheet

Kegs

Straight Wall ½ & ¼

Belly style ½ & ¼

Tall Slim ¼

MillerCoors 1/6 Keg

96 152 – Straight Wall ½ 96 154 – Straight Wall ¼ Squat 96 162 – Belly style ½ 96 174 – Belly style 1/4 96 158 – Tall Slim 1/4 96 166 – MillerCoors 1/6 keg

10008085 – Straight Wall ½ 10008574 – Straight Wall ¼ Squat 10000112 – Belly style ½ 10000113 – Belly style 1/4 10008603 – Tall Slim 1/4 10004283 – MillerCoors 1/6 keg

900020 – Straight Wall ½ 900017 – Straight Wall ¼ Squat 900015 – Belly Style ½ 900014 – Belly Style ¼ 900019 – Tall Slim ¼ 900018 – MillerCoors 1/6 keg


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Owner: RL Corporate


Keg Returns – 1/2 bbls, 1/4 bbls and 1/6 bbls RL # DRS # New RL Tool # DESCRIPTION

10000112 96 162 900015 Belly Style 1/2 keg

10000113 96 174 900014 Belly Style 1/4 keg

10008085 96 152 900026 Straight wall 1/2 keg

10008574 96 154 900017 Straight wall 1/4 keg

10008603 96 158 900019 Tall Slim 1/4 keg

10004283 96 166 900018 MillerCoors 1/6 keg

Belly Style Kegs on keg boards (1/2 bbls & 1/4 bbls) Requirements – Unloader Safety 1/4 bbl Kegs & 1/2 bbl Kegs

Return Kegs in sets of 6 and 9 per tier.

Plastic keg boards must be between the tiers.

Use the correct size keg board for the sets.

Return kegs in stacks of 3 to 4 tiers high.

– Do not return kegs on wood pallets,

plastic sheets or dividers

– Do not ship kegs without proper keg boards

– Do not cut the keg boards to fit tier size

– Do not stretch wrap the entire load

– Do not ship straight wall 1/2bbls on keg boards

- IT IS EXTREMELY IMPORTANT THAT ALL

PLASTIC KEG CAPS ARE REMOVED

BEFORE KEGS ARE RETURNED TO THE

BREWERY.

- Kegs returned with caps in place cause washing

and filling problems. Please inform your warehouse

personnel to remove all keg caps, keg collars and

debris from kegs being returned.

The last 2 stacks of kegs, or those in the doorway of

the trailer, must be stretch wrapped 3 times for safety

and brace loaded with load locks or straps to ensure

stability during transit.

Belly kegs on keg boards should be returned ONLY to

Shenandoah, Golden, or a Distribution Center

(Portland, Monee).

NOTE: For Shenandoah Brewery only- There should

be one keg board placed on top of the stack when it is

returned.

Truck Size 3 high stacking 4 high stacking

48 ft truck 495 1/2 kegs 660 1/2 kegs

53 ft truck 540 1/2 kegs 720 1/2 kegs


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Owner: RL Corporate


Straight Wall Kegs on Pallets (1/2 bbls & 1/4 bbls)

Requirements – Unloader safety Straight Wall Kegs on Pallets

All straight wall 1/2 and 1/4 barrels

being returned must be palletized on

cradle pallets.

Please return in stacks of 4 tiers high

- Do not band pallets of 1/2

barrels or 1/4 barrels.

- Do not mix 1/2 barrels and

1/4 barrels on the same

cradle pallet.

IT IS EXTREMELY

IMPORTANT THAT ALL

PLASTIC KEG CAPS ARE

REMOVED BEFORE KEGS

ARE RETURNED TO THE

BREWERY.

Kegs returned with caps in place

cause washing and filling problems.

Please inform your warehouse

personnel to remove all keg caps,

keg collars and debris from kegs

being returned.

PLEASE NOTE THE LAST ROW OF KEGS LOADED ON A

TRAILER OR IN THE DOORWAY OF A RAILCAR SHOULD BE

LOADED WITH VALVES FACING OUT

Straight Wall Kegs should be returned ONLY to Miller breweries.

DO NOT return straight wall 1/2bbls on keg boards.


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Owner: RL Corporate


Notched Keg Pallets for use with Belly Style 1/2 keg

RL # 10008431, DRS # 984025, New RL Tool #900007

Requirements – Unloader safety Notched Keg Pallets

The notched keg pallet has blue

painted corners on two opposing sides

to improve visual identification. It is

only to be used for Belly Style 1/2

Kegs.

Please ensure notched keg pallets are

returned under load, with Belly Style

1/2 kegs, just as they were received.

The kegs ship lying on their side,

horizontally, nested in the notched

wooden keg pallet.

The notched keg pallet has the same

item code as the regular Cradle Keg

Pallets in Coors Legacy and Miller

Legacy Systems. The item codes in

DRIVE differ for notched and cradle

style pallets.

THE NOTCHED KEG PALLET IS DESIGNED ONLY

FOR THE 1/2 BARREL BELLY STYLE KEG. DO NOT

RETURN BELLY STYLE 1/4 KEGS ON THE NOTCHED

KEG PALLET.

Return empty 1/2 barrel belly style

kegs 4 kegs per pallet, 4 tiers high for

a maximum of 16 empty kegs per

stack.

Empty belly kegs on notched keg

pallets can be returned to your primary

brewery with other dunnage.

Do not mix straight wall kegs and

belly kegs on the same pallet stack.


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Owner: RL Corporate


1/6 bbl Keg Returns

Requirements – Unloader safety 1/6 bbl Kegs

1/6 kegs must be returned on 32x40 pallets and stretch

wrapped to the pallet.

Correct

The first 2 to 3 rotations of stretch wrap should be

partially wrapped to the pallet to ensure maximum


Secure all kegs on a MillerCoors plastic pallet and load

these in the nose of the trailer. Continue to stretch wrap

securely around the kegs until 5 full rotations are

complete.

If sending back more than one pallet of 1/6 kegs, stack

on top of each other in trailer no more than three tiers

high.

- DO NOT load 1/6 bbls on the rear of the trailer.

- DO NOT load 1/6 on 40x48 plastic pallets or on

wood pallets!!!

- DO NOT mix 1/6bbls and 1/4bbls on the same

pallet

Ensure kegs are properly secured and shrink wrapped to

plastic pallets before shipping, to avoid sending a load

like the image to the right.

IT IS EXTREMELY IMPORTANT THAT ALL

PLASTIC KEG CAPS AND KEG COLLARDS

ARE REMOVED BEFORE KEGS ARE

RETURNED TO THE BREWERY.

Kegs returned with caps or collars in place cause

washing and filling problems. Please inform your

warehouse personnel to remove all keg caps, keg

collars and debris from kegs being returned.

Incorrect


Pallet Size 1/6 kegs per pallet Tall Slim 1/4s per pallet

32x40 plastic pallet 12 kegs 9 kegs

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Owner: RL Corporate


Tall Slim ¼ Keg Returns

Requirements – Unloader safety

Empty tall slim ¼ bbls must be returned on a plastic

32x40 pallet in a nine block, nested pattern (3x3x3 –

staggered rows as in picture). Stretch wrap the kegs

securely around the kegs until 5 full rotations are

complete. Each tier needs to be individually

wrapped. Wrapping each tier individually prevents

kegs from falling from upper tiers when wrap is

removed by the brewery at the keg line.

Correct

Incorrect – Do not use wood or 40x48 pallets

DO NOT mix Tall Slim 1/4bbls and 1/6bbls on

the same pallet.

The first 2 or 3 rotations of stretch wrap should be

partially wrapped to the base pallet (Approx 2 inches of

overlap) to prevent kegs from shifting off of the pallet

during transit.

Please return tall slim ¼ bbls with 9 kegs per pallet in

the nested pattern identified in the picture.

If sending back more than 9 tall slim ¼ bbls, after

wrapping each pallet individually, stack the tiers of

kegs no more than three tiers high.

In a multi tier stack, all tiers (2 or 3) in the stack must

be wrapped together as a unit to ensure maximum


Never load tall slim ¼ bbls on the rear of the trailer

(unavoidable with full truck loads of slim kegs). Place

pallets of slim kegs in the front or middle of the trailer

for better stability during transit.

Never stack slim kegs on wood pallets or on 40x48

pallets. Only stack them on the 32x40 plastic

IT IS EXTREMELY IMPORTANT THAT ALL

PLASTIC KEG CAPS AND KEG COLLARDS

ARE REMOVED BEFORE KEGS ARE

RETURNED TO THE BREWERY.

Kegs returned with caps or collars in place cause

washing and filling problems. Please inform your

warehouse personnel to remove all keg caps, keg

collars and debris from kegs being returned.


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Owner: RL Corporate


Molson Dunnage RL # DRS # New RL Tool # DESCRIPTION

874 961820 900024 Molson 1/2 keg

854 961840 900023 Molson 1/4 keg

103 961860 900022 Molson 1/6 keg

869 984077 900010 Molson green wood pallet



Requirements – Unloader safety Molson Kegs

Kegs are to be stretch wrapped to the

Molson pallet and then three times around

the kegs for security during transit.

Molson dunnage must be separate from

MillerCoors dunnage. Do not mix Molson

kegs with Coors kegs on the same Molson

pallet.

Only Molson dunnage should be returned

on Molson pallets. Foreign, broken, and/or

damaged pallets must be culled out of the

system before being returned.

1/2 kegs are to be returned 8 kegs per pallet,

3 tiers high, for a total of 24 kegs per stack.

1/4 kegs are to be returned 8 kegs per pallet,

4 tiers high, for a total of 32 kegs per stack.

1/6 kegs are to be returned 20 kegs per

pallet, 2 tiers high, for a total of 40 kegs per

stack.

The last 2 stacks of kegs, or those in the

doorway of the trailer, must be stretch

wrapped to prevent them from falling when

the trailer door is opened.

The last 2 stacks of kegs must also be stretch

wrapped if loaded near the door of a railcar.

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Owner: RL Corporate


Plastic Pallets

RL # DRS # New RL Tool # DESCRIPTION

10008429 984000 900001 32x 40 plastic pallet

10007144 984027 40x48 plastic pallet

NA 984071 Damaged 32x40 plastic pallet

Requirement – Unloader safety Plastic Pallets

Return 32 x 40 Plastic pallets in

stacks of 14. Pallets should be loaded

three stacks wide when trailer width

permits. Returns with stacks 16

high will be rejected by the

receiver.

When preparing stacks of pallets for

banding, never mix the following in

the same stack:

- good pallets with defective pallets;

- wood pallets with plastic pallets; or

- case pallets and cradle keg pallets.

All pallet stacks on the rear of the

trailer must be banded twice or

stretch wrapped to ensure stability

during transit.

Ensure pallets are free of any spilled

beer, grease, oils,

chemicals/powders, and excessive

dirt or dust.

Remove all debris from on or inside pallets! NO FOREIGN

PALLETS WILL BE ACCEPTED!


Perfect example of three-way

return loading of pallets, stretch

wrapped for stability. Three way

loading provides greater stability

during transit.

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Owner: RL Corporate


Damaged Pallets

BAD

GOOD

Defective Pallet

A defective pallet has one or more of the following deficiencies:

Broken or missing sections of the top deck

Broken or missing supports, frames, or feet

Splitting of any one component

Chipped frame

Less than 12 grommets present on the top deck

Anything that renders the pallet unusable or unsafe

Defective Pallet Handling

Nest, stack, and band defective pallets. (To “nest” means to alternately stack the pallets).

Credit will be issued for defective pallets returned in this manner.


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Owner: RL Corporate


Domestic Wood Pallets

Requirements – Unloader safety Pallets

Should you need replacement pallets (either cradle

keg pallets or case pallets), please contact the

brewery or Reverse Logistics team.


All debris

must be

removed

before

returning

pallets

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Owner: RL Corporate


Plastic 32x40 Divider Sheets

RL # DRS # New RL Tool # DESCRIPTION

10010014 984083 900030 Divider Sheets 32x40

Requirements – Unloader Safety Plastic Divider Sheets

All sheets must be SORTED and MEASURED

Plastic Divider Sheets must be returned with

folds still in place. MillerCoors cannot reuse

them if they are flattened out.

Do not stack more than 200 on each pallet.

Plastic Divider Sheets must be banded twice to a

pallet.

Shown in stacks of 200 per pallet - 50 with the

flaps up, then rotated so the next 50 have flaps

down; 2 bundles of 100 each are on each pallet.

The pallets are then double stacked and banded.

Load all pallets securely in trailer or railcar.

Ensure that items next to plastic will not fall over.

All plastic MUST be BANDED to a pallet to

avoid safety hazards and unnecessary labor

costs.


FLAP UP FLAP DOWN

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Owner: RL Corporate


Plastic Bulkhead Spacers

RL # 10008705, DRS # 984074, New RL Tool #900029

Requirements – Unloader Safety Bulkhead Spacers

8 Bulkhead Spacers are nested together.

Return in stack of 16 high only.

Shown stacked 95” high or 8 and 8 stacked on top of each

other

Load with 3-Cones Facing unloader

(largest width of Spacer).

Alternatively, can be loaded railway (small

side of bulkhead) to avoid jamming in

trailers smaller than 102 in wide.

Should be placed at the end of the trailer.

To maintain stability, please do not store

over 5 feet high. This violates fire code.

Plastic Bulkhead Spacers can be stored

outside.

Please ensure these are free of water and

debris before returning.


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Owner: RL Corporate


Plastic Separator Pads

RL # 10008706, DRS # 984075, New RL Tool #900031

Requirements – Unloader Safety Separator Pads

50 Separator Pads are flipped upside-down,

interlocked, and nested together on a Pallet

(Flap to Flap).

Shown stacked lip-down

Pads must be banded twice to a 32 x 40

plastic pallet

Plastic Separator Pad can be stored outside.

Ensure to palletize lip down so they do not

collect water if stored outdoors.

Return Plastic Separator Pads lip down to

prevent water from collecting on pads.


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Owner: RL Corporate


Plastic Rail Panel

RL # 10009039, DRS # 984082, New RL Tool #900033

Requirements – Unloader Safety Plastic Rail Panel

Rail Panels are used as pallet support to

double-stack in Railcars

Return in stacks of 40, double banded to

two 32x40 pallets

Rail panels must be loaded WIDE-

FACING for RAILCARS ONLY.

Otherwise they must be loaded 3 across

the truck trailer.

Do not hand stack or load sideways in

trailers or throw on top of other dunnage.

Do not return panels without a pallet.

They should be loaded on 2 pallets that

are both banded under the rail panels.

Pallets under stacks must be facing

towards the unloader.

Here, the rail panels are loaded 3 across,

and in the narrow side across the trailer.

The fork lift would pick up the 1st pallet

and the 2nd

pallet would float in the air,

banded to the bottom of the rail panels.

Panels must ALWAYS be banded to the

pallet.


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Owner: RL Corporate


Keg Boards

RL # 149, DRS # 984076, New RL Tool #900012– 6 Pocket and

#900013- 9 Pocket

Requirements – Unloader Safety Plastic Keg Boards

6 pocket - Placed between a stack of 12 kegs

9 pocket - Placed between a stack of 18 kegs

NOTE: For Shenandoah Brewery returns

only- There should be one keg board placed

on top of the stack when it is returned.

Need to indicate number of each type of

board on shipment (6 and 9’s) for returns.

Proper return for a trailer & a railcar

If returning empty, Keg Boards must be

banded twice to a 32x40 pallet and returned

in stacks of 50.

Should you need to order more Keg Boards,

please contact Smyth Companies, LLC/IPG

at (303) 277-5218 or email Andrew Bakken

at: [email protected]


mailto:[email protected]

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Owner: RL Corporate


1.5 Product Returns – Kegs and Package Beer

Product ordered through POINT, DRIVE and DRIVE 2.0 and returned via the RL Tool associated with your distributorship. All product returns - package beer and KCRs (leakers, foamy, bad seal pour problems,

etc.) - must have pre-approval from your Customer Service Analyst.

o Includes Returned packaged beer and KCRs(leakers, foamy, bad seal, pour problems,

etc.)

To receive full product credit, you must have your CSA’s pre-approval. All others will

receive Federal Excise Tax Only.

o The RL Tool default is federal excise tax only. Your reverse logistics coordinator will

change the return to reflect full credit upon approval from your CSA.

Make sure all of the correct material #’s and quantities are listed on the Bill of Lading (BOL).

Credit will be delayed if not accurate.

All units must be stretched wrapped and secured in return vehicle. Fill any gaps between the

stacks and other return materials with cardboard, plastic, etc. to keep stacks from shifting and

falling in transit.

Keg Return Tags must be secured to the top of the keg neck.

Do not double stack units of beer Requirements – Unloader safety KCR Kegs

On any dunnage return, always tag and

load defective kegs last and separate from

the empty kegs.

Stacks of full kegs are to be no more than

two tiers high.

When loading full kegs for tax credit only

on a return, make sure the stacks are

tagged to identify them as full kegs and all

stacks must be securely wrapped.

The tag for leaker and damaged kegs must

be completely filled out and attached to

the keg neck. Circle any keg body leakers

with a felt tip marker.

Use bulkheads and/or load locks to secure

the load.


Full Kegs

Full Kegs

on Bot.

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Owner: RL Corporate


Product ordered through WOQ and returned via DRS All product returns must have pre-approval from your Customer Service Analyst.

o Includes Returned packaged beer and leakers/damaged kegs.

Make sure all of the correct material #’s, quantities and reason for return are listed on the Bill of

Lading (BOL). Credit will be delayed if not accurate.

A Beer Return Notice (BRN) must also be completed with each keg listed individually.

Write a brief explanation on BOL or BRN on why beer is being returned and who approved the

return

All units must be stretched wrapped and secured in return vehicle. Fill any gaps between the

stacks and other return materials with cardboard, plastic, etc…to keep stacks from shifting and

falling in transit.

Keg Return Tags must be secured to the top of ‘Product Return Kegs’.

Do not double stack units of beer.

If the product is kept but was a miss shipment, wrong quantity received vs billed, etc, then a

distributor will file a claim via the Distributor Claim System (DCS).


Requirements – Unloader safety Miller Return KCR Kegs

Prepare and attach a Keg Return Tag to each keg.

Kegs must be returned within 30 days after the

“Don’t Sell” date

Never return full or partially-filled kegs on top tier

of pallet of empty cooperage.

Full or Partially-filled Straight Wall Kegs must

always be returned on a keg pallet

Assign a random number to keg return tags (see

below for keg tag information)

To ensure you receive proper credit for beer returns,

be sure they are properly identified and not mixed

with other returned cooperage.

Do not place the keg on a pallet with kegs being

returned with beer for tax credit.

RETURN FOR CREDIT KEG MUST BE

LOADED ON THE BOTTOM TIER OF THE

LAST PALLET PLACED IN THE DOORWAY

OF THE TRUCK OR RAILCAR. IT MUST BE

VISIBLE FOR UNLOADERS.

This is inclusive of ALL keg sizes.

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Owner: RL Corporate


Keg Return Tags

Keg Return Tags are used to identify returns of full or partially full kegs.

Keg Return Tags must be secured to the neck of the keg on all Return For Credit kegs

being returned via the RL Tool or DRS

MillerCoors is replacing the keg ring with the Keg Return Tag.

o The keg tag is a 3 copy tag – the hard copy hangs on the keg, the white original

is stapled to the return paperwork (Return BOL or BRN) and returned to the

brewery, and the blue copy is for distributors to keep on file

o If you have any round keg rings at your facility, you may use those until your

inventory is depleted.

Keg Return Tags need an RK number added to the keg tag. Create a sequential 6 digit

number to assign to the keg being returned for your reference.

o This number is used to reference the physical keg at the brewery with the return

keg data entered into the system

o This number that must be entered in DRS when returning a full or partially full

keg.

Be sure that your distributor #, City, and State are listed on the Keg Tag

If you do not have any keg return tags and are returning a Return for Credit Keg, you

may use a locally prepared form.

o You will be responsible for assigning a random number to the keg that will also

be entered in DRS. MillerCoors does not assign this number.

Additional keg tags can be ordered via the MillerCoors POSConnection at

https://www.posconnection.millercoors.com. This link is on The Brewhouse under

“Sales and Marketing Tools”.


https://www.posconnection.millercoors.com/

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Owner: RL Corporate


Stray Keg Program • MillerCoors Foreign Keg Identification / ABI Keg Exchange Process:

– Re-educate dock and warehouse personnel about MillerCoors Load Back Guide and

shipping supplies.

– Identify and separate foreign and import kegs

• Pay attention and don’t return AB kegs and pallets

• Boston Beer, Sierra Nevada, Micro Star, etc

• Peroni and Pilsner kegs return to Kegspediter

• 1 – 800 - 987 – 5347

• Descriptions of foreign kegs and pallets which should not be returned to MillerCoors

domestic breweries:

– Kegs with SABMiller import belly bands.

• Pilsner Urquell belly band, Peroni belly band

• Contact Kegspediter (800 987 5347) to pick up import kegs for returning to

owner.

– Kegs with Molson belly band or Molson chime embossment without any belly

band. Return to Molson

• (Contact Kegspediter, return to brewery or DC – depending on region)

– Kegs with Fosters white and blue belly bands should be returned to the brewery.

• Convert to MillerCoors keg

– Kegs with foreign belly bands or foreign brewer chime embossments without any

belly band. DON’T RETURN TO MILLERCOORS

• IE: AB, Boston, Yuengling, Sierra Nevada, etc

• A keg with no MillerCoors type Government Warning Label on dome is most

likely a foreign keg. Inspect dome inscription and embossments.

– Do not return IGPS Plastic pallets or Chep blue wood pallets to the MillerCoors

brewery

• MillerCoors kegs for domestic filling: – Miller embossed, Coors embossed, MillerCoors embossed, Leinenkugel embossed.

– Miller, Coors, MillerCoors, Leinenkugel belly band

– Belly band identification takes precedent over embossment if different. • This includes ½ bbls, ¼ bbls, tall slim ¼ bbls and 1/6 kegs.

• When possible, return Leinenkugel ½ bbls to Milwaukee or Chip Falls.

• Leinenkugel squat and TS ¼ bbls can be filled by any MillerCoors domestic

brewery.

– MillerCoors plastic 32x40 and 40x48 pallets.

• Cradle style keg pallets: bolted wood, plastic and notched wood

• Only return belly ½ bbls on notched wood keg pallets Back to top - Quick Reference Guide

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Owner: RL Corporate


Product Retrievals/Quality Returns

Product Alert Definition

A Product Alert is a notification to MillerCoors management, Distribution Centers,

and/or distributors that a product hold or a voluntary retrieval has been implemented due

to a quality concern.

Requirements

Distributors shall return product identified in the Product Alert with a FULL MillerCoors

return load. If you do not have enough dunnage for a full load, please contact the

Reverse Logistics team to make other arrangements.

Attribute Requirement

Documentation The Supply Chain Quality representative ensures MillerCoors

DC’s and distributors have procedures and work instructions

to support the proper isolation and containment of product to

be held or retrieved

Distributor

Notification

MillerCoors Customer Supply Chain will notify distributors as

to next step action plans.

Return Product If the notification requests that product is to be sent back to a

MillerCoors facility, the distributor is then responsible to

follow the MillerCoors Load Back Guide.

Product Control

Number

Each product retrieval notification will be accompanied with a

“product retrieval code” which is required to be used in the

RL tool to receive credit upon return.

Distributor

Authorization

Distributors are only authorized to return product identified in

the product alert shipment information (validation with

material number, batch code, and pull date); additional items

that are received on return without proper approval will be

denied credit.

Special Arrangements If special arrangements are required for product pick up,

contact the Reverse Logistics Team


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Owner: RL Corporate


1.6 Submitting transportation loss and damage claims to MillerCoors

*Items in bold and denoted with a () indicate a process change effective October 12, 2015.


Loss and damage claim process for beer ordered via WOQ and shipped from a Miller** brewery: ** Irwindale,CA; Fort Worth,TX; Milwaukee,WI;

Trenton,OH; Albany,GA; Eden,NC Submit claims associated with product

ordered via the WOQ application to MillerCoors through the online Distributor Claim System (DCS) – not the carrier.

Claims must be submitted through DCS

within 30 days from the date of the shipment from MillerCoors, and coded D01.

Upon validation, credit will be promptly

issued to the distributor through DCS and MillerCoors will resolve the matter with the carrier.

Remember: Claims submitted through DCS must be for beer ordered via WOQ and shipped from a Miller brewery.

Loss and damage claims valued at $300

or greater require supporting documentation be submitted to Schneider Logistics, Inc. Please see below.

Loss and damage claim process for beer ordered via POINT and shipped from a Coors** brewery or a distribution center:

**Golden,CO;

Submit claims associated with product ordered via POINT to MillerCoors through the online Electronic Distributor Credit Request (EDCR).

Claims must be submitted through EDCR within 30 days from the date of the shipment from MillerCoors.

Upon validation, credit will be promptly issued to the distributor through EDCR.

Remember: Claims submitted through EDCR must be for beer ordered via POINT and shipped from a Coors brewery or a distribution center.

Loss and damage claims valued at $300 or greater require supporting documentation be submitted to Schneider Logistics, Inc. Please see below.

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Owner: RL Corporate


Regardless of what ordering tool is used and regardless of where product is shipped from:

Damage must be noted on the BOL and the carrier must receive a copy noting the damage at the time of delivery


Loss and damage claims valued at $300 or greater require the following supporting documentation be submitted to Schneider Logistics, Inc., a 3

rd party logistics provider who assists in handling

claims administration for MillerCoors:

Loss and damage claims valued at $300 or greater require the following supporting documentation be submitted to Schneider Logistics, Inc., a 3

rd party logistics provider who assists in handling

claims administration for MillerCoors:

Screen print of the claim that was submitted in DCS or EDCR so that Schneider Logistics, Inc. applies the items listed below to the correct file:

– Bill of lading (delivery receipt) noting the loss or damage, co-signed by the driver; – Beer invoice; - Affidavit of destruction if destroyed on site ***All beer damaged must be destroyed if you are filing a claim. – Digital photographs; – Inspection report (routinely pertains to rail transportation); – Explanation of what occurred, including the apparent cause; – Load arrival condition, including nose bulkhead type and condition and whether or not the

shipment was load lock-protected; – Seal numbers and whether or not the seal(s) were intact on delivery; – Person notified at trucking company or railroad **NOTE- Rail must be notified within 48 hours of delivery of any damaged items. - include their name, title, department and telephone; - Detailed claim calculations.

The supporting documentation listed above can be submitted as follows:

- Scanned and emailed to [email protected]. Documentation

submitted to this email address will be routed directly to Schneider Logistics, Inc., for

processing.

– OR, faxed to Schneider Logistics, Inc. at 920-403-9597.

Questions? – Schneider Logistics, Inc., at 800-525-9358, option 3. – MillerCoors claims department (Sharon Klokow) at 414-931-2312;

[email protected] MillerCoors Distributor Quality Hotline at 800-313-2112 if significant transportation loss and damage occurred.

Please retain supporting documentation for all claims submitted through DCS or EDCR, regardless of dollar value, for future validation.

Be sure to use this

email address,

effective 2009



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Owner: RL Corporate


Millercoors Connect Claims

• Distributor Claims for items delivered from Shenandoah - Use Millercoors Connect • Claim categories and sub categories are very important because it impacts where the money comes

from to pay the claim. • Quality, Quantity, Transportation, Pricing and Tax are major categories for claims.

• Distributors need to provide contact information, Notes with explanation and attachments (BOL, Photos, Affidavit of disposal) to enable proper evaluation and follow up.

• All functional groups have been trained on claims evaluation for approval • Finished Goods cannot be returned for credit until first sent through as a Claim which is then approved.

Once approved the claim can be added to a dunnage return. Once product is received at the brewery it will be credited.

• Leaker and quality problem kegs can be returned with a Dunnage Return for full or tax credit. It is automatically approved when received at the brewery.

• Complete instructions can be found on ONE WAY in the Brewhouse.


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Owner: RL Corporate


1.7 Brewing Company Authorized Forms

Form Name Reason for Form Action

LEAF

(Load Error Adjustment

Form)

Miss-shipment

Short-coded

product

Shortage of

product

Distributor should send a Load Error

Adjustment Form to the Billing Department.

EDCR

(Electronic Distributor

Credit Request)

Damaged, Quality

problem, destroy

on site product

Call the Distributor Quality Hotline to report

your claim. A representative will return your

call and assist you with the paperwork. At that

time, you will be directed on next steps for

proper disposal or allocation of product.

Distributor Quality Hot Line:1-800-313-2112

RDF

(Return Discrepancy

Form)

Discrepancy on

return dunnage

credit

Distributor should send Return Discrepancy

Form to Reverse Logistics. Fax (303) 277-

6490

To print additional forms (LEAF, RDF and KCR, KRT) Log onto Brewhouse: http://brewhouse.inmillercoors.com

You will find the documents under Order, Return and Quality Inventory

Management Top Docs (right hand column).

Include – claims information for new tool


http://brewhouse.inmillercoors.com/

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Owner: RL Corporate


1.8 Ordering additional materials

To Order Dunnage items (keg boards):

Distributors that need additional keg boards for returns done via the BrewHouse

can order them via Smyth Companies, LLC/IPG, by emailing Andrew Bakken at

[email protected], or calling 303-277-5218.

To Order Point-of-Sale Repack Materials:

Distributors that need additional repack materials for Miller, Coors, Import

(Foster’s, Peroni, Tyskie, Pilsner) or Leienenkugel can do so via

POSConnection, at https://www.posconnection.millercoors.com, or they can call

MCX 1-800-313-6834, option #4.

These orders will be fulfilled and shipped from the MCXpress facility located in

Bloomington, IL.

Orders are shipped via standard group delivery on Friday of each week. If you

choose to have your order shipped 1 or 2 day air, you will be responsible for the

cost of air freight.

These can both be accessed by going to BrewHouse > Order, Return & Quality > Inventory

Management.




http://brewhouse.inmillercoors.com/Pages/default.aspx

http://brewhouse.inmillercoors.com/Order/Pages/default.aspx

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Owner: RL Corporate


1.9 General Contact Information

Reverse Logistics

Name Supports Phone (direct/toll-free) Email

James Baldizan

(Shenandoah)

RL Tool/

DRIVE/New RL

Tool

(303)277-2592/1-866-738-

5623

[email protected]

Hillary Young RL Tool (303)277-5343/1-866-738-

5623

[email protected]

Renee

Donaldson

RL Tool (303)277-3717/1-866-738-

5623

[email protected]

Jeff Bishop DRS (414)931-2735 [email protected]

Mike Korpela DRS/DRIVE/New

RL Tool

(414) 931-6831 [email protected]

Corporate Quality

MillerCoors Quality Hotline: 1-800-313-2112

Miscellaneous Contacts:

MillerCoors Billing Department: 1-877-293-7796

Smyth Companies, LLC/IPG: [email protected] or 303-277-5218

MCX Customer Service: 1-800-313-6834, option #4

POSConnection: https://www.posconnection.millercoors.com.

Brewhouse: https://brewhouse.millercoors.com.









https://brewhouse.millercoors.com/