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Revenue Protection Workshop by Hoosain Essop Rens Bindeman. 17 May 2005. Program. Hoosain Necessity of revenue loss forum Methods of detecting tampered/by-passed meters Rens Training of RP managers and operators Prevention/proactive initiatives to prevent tampering in the future. - PowerPoint PPT Presentation
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Revenue Protection WorkshopRevenue Protection Workshop
bybyHoosain EssopHoosain EssopRens BindemanRens Bindeman
17 May 2005
ProgramProgram
Hoosain• Necessity of revenue loss forum• Methods of detecting tampered/by-passed meters
Rens• Training of RP managers and operators• Prevention/proactive initiatives to prevent tampering
in the future.
PRESENT ELECTRICALBOUNDARIES
ESKOMBLAAUWBERG
CAPE TOWN
HELDERBERG
OOSTENBERG
TYGERBERG
MLC DOMESTIC SPU LPU
BLAAUWBERG 15982 800 205
CAPE TOWN 378371 26054 686
TYGERBERG 91269 10881 622
OOSTENBERG 37156 2783 117
HELDERBERG 42019 2883 237
SOUTH
EAST
NORTH NEW PROPOSED REGIONS/AREAS
ThemeTheme
Yin & Yang
YangYang
• Great & strong• Policy• Imposing & acting• Acquire power
YinYin
• Small & supple• Letting go of own importance• Adaptable & flexible
SmartSmart
Necessity of a Revenue Loss ForumNecessity of a Revenue Loss Forum
• Why• Who• Where• How
WhyWhy
Objective of RLF:• Promote a culture of payment • Discourage culture of tampering• Protect Council assets against loss,
misappropriation, pilfering or willful and malicious damage
Who & whereWho & where
Revenue Loss Forum (RLF)Revenue Loss Forum (RLF)
Strategy and PlanningStrategy and Planning
Debt ManagementDebt Management
Asset & Insurance MgtAsset & Insurance Mgt
Non-Ferrous MetalsNon-Ferrous Metals
CreditCredit & Prepayment& Prepayment
Large Power UsersLarge Power Users
Debt ManagementDebt Management
• Non-payments and bad debt• Customer contacts• Agreements• Disconnections
Asset & Insurance managementAsset & Insurance management
• Responsible for all fixed & moveable assets and insurance.
• Control all theft/loss cases (case files)• Responsible for Asset Register
movements (Acquisitions/Retirements).
Non-ferrous MetalsNon-ferrous Metals
• Focus on theft/loss of NFM e.g. copper, aluminium.
• Serves as the first reactionary unit in consultation with AM in electricity to attend to reports relating to NFM theft.
• Member of the NFTCC (Operational Forum) in the Western Cape.
Credit & Prepayment Credit & Prepayment
• Provide a uniform controlled approach for dealing with tamper incidents
• Recover the cost of repair to damaged equipment
• Recover a proportional historic loss of revenue
• Educate
Large power users Large power users
• CRM Focus on Large Power Users e.g. contracts, administration, meter readings.
• Responsible for Billing accuracy and manage account adjustments
• Monitors defective metering and tampering.
Strategy & PlanningStrategy & Planning
• Analyses incidents and statistics of thefts, losses and damages to electricity assets and electricity infrastructure.
• Formulates and draft strategies, policies, guidelines and procedures in order to combat, minimize and eliminate losses.
• Keep abreast of technology• Management Report
HowHow
• The RLF meets once a month.• Each sub-team leader reports to the
RLMF on its activities and provides statistics of results.
• RLMF analyse information and discuss strategies to be implemented
• Reports on a regular basis to Directorate Strategic Management Team..
TeamworkTeamwork
Methods of detectionMethods of detection
Definition of a tamper• Alter secretly/improperly resulting in a loss of
income to the authority
1. Interfering with the metering equipment
2. Interfering with the main supply conductors.
MethodsMethods
• Audits• Exception reports• Feedback• Technology
AuditsAudits
• Sweeps• Maintenance• Targeted• Random• Revisits
Exception ReportsException Reports
• Zero purchases• Low purchases• Erratic purchase patterns• Estimation• Reconciliation of sales vs. purchaces • information
FeedbackFeedback
• Customers• Technical staff• Check meters• Technology• Incentives
TechnologyTechnology
• New generation meters• Ancillary equipment• Software• Energy balancing• Turn-key management projects
Choosing a productChoosing a product
• Document org’s requirements• RPF• Compile a shortlist• Investigate fit, functionality, cost, ROI and
CoO• System flexibilty• BPR• Do not buy skill, create it yourself
Choosing a partnerChoosing a partner
• Check experience & references• Do site visits• Check methodologies used• Access vs. ownership
“actuality precedes potentiality”
MeasureMeasure
Why Measure:• Aware of productivity• Benchmarking• Bases for action• Starting point for negotiations• If you measure you can manage.
Bartho Pele PrinciplesBartho Pele Principles
• Consult• Acces to service• Acces to information• Courtesy• Openness & transparency• Redress
Value chainValue chain
• Operation• Education & training• Communication• Processes• Procedures• People