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Revenue On-Line Service
REVENUE ON-LINE SERVICEREVENUE ON-LINE SERVICE
JOHN LEAMY ROS Strategy Manager
SEÁN LEAKE ROS Team
KEVIN MULKERRINS ROS Team
IRELANDIRELAND
Land area <0.75% size of U.S.
Population < 4 million
Revenue Commissioners = IRS
Taxes Sales, Payroll, Income, Corporation Capital Gains, Excise, Capital Taxes
Yield in 1999 $26,758m.
DEVELOPING ON-LINE SERVICESDEVELOPING ON-LINE SERVICES
Phase 1 - September Value Added Tax (VAT) return - Sales Tax Employee withholding tax monthly return Employee cessation return Statements of Account for both taxes
Phase 2 - April 2001 Income Tax / Corporation Tax return Employee withholding tax annual return On-line access to information
IRISH EXPERIENCEIRISH EXPERIENCE
Customer service
International experience
Internet security
Compliance costs
Marketing
Legislation
BUSINESS DRIVERSBUSINESS DRIVERS
Delivery of strategic objectives
Benefits for the organisation Savings Release of resources Improved service Greater accuracy
Overall IT strategy
What additional services?
OTHER ISSUESOTHER ISSUES
Mainframe Interfaces Security
Budget
Design Attractive and stable Open Scaleable Facilitate speed of implementation
DRIVERS INTERNALDRIVERS INTERNAL
Revenue Statement of Strategy 1997 - 1999
“encourage electronic filing of returns and declarations and other electronic information exchange … keep pace with and lead developments to underpin the effectiveness of our customer service, accounting, audit and compliance programmes”
DRIVERS INTERNALDRIVERS INTERNAL
Senior level
Budget
External support
Internal support
DRIVERS - EXTERNALDRIVERS - EXTERNAL
“self-service over the Internet should be introduced by all Government Departments as a matter of urgency”
Information Society Commission
GovernmentInfrastructureLegislationeGovernment
ISSUES DURING DEVELOPMENTISSUES DURING DEVELOPMENT
Impact on other parts of the organisation
Integration of products Public Key Infrastructure (PKI) application Developed application
DEMONSTRATION OF ROSDEMONSTRATION OF ROS
General features
Sales Tax (VAT) return filer
Tax practitioner filing employee withholding tax return on behalf of client
Tax practitioner/business - control of access to ROS by staff
CONCLUSIONCONCLUSION
Customer Service Who are your customers Customer needs Additional services Encourage use Don’t restrict access
Fundamental re-evaluation
Vision
CONTACT DETAILSCONTACT DETAILS
WWW.REVENUE.IE
REVENUE ON-LINE SERVICE (ROS) John Leamy [email protected] Seán Leake [email protected] Kevin Mulkerrins [email protected] Phone:+353+1+2090401
