Revenue Cycle 2008 Healthcare

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    CHRISTINE S. SCOTT

    2292 Canyon Dr. Costa Mesa CA 92627714.403.0338

    [email protected]

    PROFESSIONAL OBJECTIVESeeking an opportunity that will utilize my revenue cycle andoperations/account management skills in the healthcareindustry.

    PROFESSIONAL EXPERIENCEJan 2006-2007 Zotec Partners (formerly Healthcare Management

    Partners)Santa Ana, CAOPERATIONS MANAGER: Responsible for the smooth dailyworkflow of the office including $22 million in radiology charge entry,with an 80% resolution of accounts in 60 days and AR days of 55. Iprovided overall leadership, with seven direct reports, to employees incharge entry, payment posting, back-end billing teams and specialproject staff to manage the resources and processes that turns AR intocash. I identified staffing requirements; recruited, and providedperformance feedback to employees; defined priorities; organize anddelegated responsibilities. My management approach is to buildemployee ownership of their position and to get them thinking outsidethe box and creatively for solutions to issues.

    Jan 2005-2006 Marina MedicalCerritos, CA

    DIRECTOR OF OPERATIONS: In thisPOD arrangement,Client Managers supervised workgroups of up to a dozenemployees who handle all phrases of the clients billing cycleswith client managers reporting to Directors. Managers/Directorsare intimately familiar with the medical records, CPT coding,hospital issues, payors and personal styles. Specific benchmarksare set and tracked monthly. Careful analays of volume, payormix, growth, or any changes to the practice influencingcollections. Directors routinely met with other department headsto assure smooth operational management across the office,with absolute integrity, and develop cost controls and revenuecapture methods

    1999-2005 Per-Se Technologies (PSTI)Cypress, CASENIOR ACCOUNT MANAGER 1999-2005OPERATIONS MANAGER FOR EMERGENCY MEDICINEBOOK OF BUSINESS 2003-2005

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    Operation Duties as stated above.AsAccount Managerresponsiblefor a varying size portfolio that brought in over one million + dollarsin direct revenue to PSTI. Key contact and responsible party forproviding a high level of client management services to enableclients to achieve their income potential. Conduct regular clientmeeting to review AR performance, payor issues, trends and the

    clients business strategies. Run ad hoc computer reports for dataanalysis and recommendations. Develop and implement correctiveaction plans for poor performing accounts. Establish and achieveclient specific targets. Responsible for optimizing billing procedures,problem account/payor analysis, establishing and maintainingeffective payor relationships. Negotiate PPO and managed carecontracts. Promote a collaborative relationship with operationalstaff to facilitate the most effective, efficient delivery of services tothe client and to expedite resolution of client issues.

    OTHER WORK HISTORY

    Synergistic Systems, IncClient Services manager

    Emergency Medicine Practice ManagementConsultant

    National Emergency Services (NES)Director of Reimbursement Services

    Fisher MangoldAssistant Director, Professional Fees

    CLINICAL EXPERIENCE: I served as a member of Stanford UniversityHospitals Emergency Trauma Team, Bronchoscopy Team. I wasproficient in all Emergency Services and Cardiac, Surgical and Medical

    Intensive Care Units. I specialized in Pediatric and Neonatal PulmonaryCare and was a member of the Emergency Transport Team forPediatrics and Neonatology.

    EDUCATION

    Contra Costa College Graduated with Honors

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    Institute of Medical Studies Graduated with Honors Studied for and received License as Respiratory Care PractitionerManagement College of San Francisco Graduated with Honors

    References upon request