Rev Jul-o6 UPK at Silicon Image Kenny Gilbert Director Technology Services Joe Kuntner Solbourne, Director of Consulting 1-17-07

Rev Jul-o6

UPK at Silicon Image

Kenny Gilbert

Director Technology Services

Joe Kuntner

Solbourne, Director of Consulting

1-17-07

04/21/23 © Silicon Image, Inc. CONFIDENTIAL 2

Agenda

• About Silicon Image

• Business Challenge

• Why Silicon Image Purchased UPK

• The User Experience

• Next Steps


About Silicon Image

• Fabless Semiconductor based in Sunnyvale, CA

• 400+ employees + contingents

• Analyst estimate of $285 million revenue for 2006

• Oracle Applications Live May 2003

• Current release 11.5.10 modules include:– Finance, Manufacturing, Distribution, HR, iStore*, iSupport*,

Service Contracts*, Quality*

– Self-service (iProcurement, iExpense and HR Manager)

– Tools (Alerts, Workflow, OAM, Discoverer, SOA/BEPL*, Portal, ADI, UPK and IDM*)

* Modules or tools implemented in last 6 months


Business Challenge

Pre-UPK:

1. Analyst created a basic training document in MS Word with lots pictures and arrows

2. Analyst created PowerPoint to go with training if needed (optional)

3. Analyst created test document

4. Corporate Trainer created a Breeze session to record the training (optional)

5. Business owners took the training document and from that created process documents

6. Training content was hard to maintain and not always 100% complete

To meet project schedules we needed to do more work in less time with no duplication of effort


Why Silicon Image Purchased UPK

Post-UPK Phase 1:1. Analyst created an advanced training lesson using UPK

Developer2. Analyst published the lesson in player mode or HTML and

could also publish a training guide, test document, job aid and business process document all from one single UPK lesson

3. Analyst could have multiple training paths all in one UPK topic

4. Different content could be included or excluded in different types of training

Results: – 50% at a minimum reduction in time to create training

documents that are know stored in one place – Test document more accurate and complete– UPK Developer takes very little time to teach to a developer


Why Silicon Image Purchased UPK

Post-UPK Phase 2:

We partnered with Solbourne for additional training content development services

Results: – 90% reduction in time to create training documents

– Training content is professional, complete and more detailed

– Large library of baseline materials to choose from


Solbourne’s UPK Accelerator Program

UPK Accelerator UPK Accelerator ProgramProgram

BASELINE• Library of

1,400+ Oracle EBS topics

• Can be tailored

• Organized by processes and applications

• Topics are kept current with new releases

SERVICES• UPK

installation• UPK Jumpstart

developer training

• Tailoring of Baseline

• Testing and deployment

• Quality assurance

UPKDEVELOPMENT PLATFORM

Single source content

development and

maintenance platform

DELIVERY PLATFOR

MOptions include:- Learning Management System (LMS)

- Corporate Intranet/LAN

- CD-ROM


Solbourne UPK Accelerator Value

• Reduced Time– Building from scratch will take several months; with Solbourne’s UPK

Accelerator Program, an organization can start to utilize and gain benefits in days

• Reduced Cost– Building from scratch takes many hours to storyboard, add narrative,

standardize processes, etc.

– With Solbourne’s UPK Accelerator Program, it can save up to 94% effort from your resources and up to 75% labor cost

• Better Results– Building from scratch only documents current processes

– Solbourne’s UPK Accelerator Baseline has been built based on leading practices from numerous organizations

– By evaluating these practices, your results will be higher quality and more valuable


UPK Accelerator Advantage (Example)

• Estimated effort totals for all various internal resources using the Procure to Pay business process (including 180 topics)

Task

Define (storyboard) processes

Record/tailor content

Add procedure narrative and policy language

Test new content

Review results with various stakeholders

Total internal time/effort




Task Development from Scratch without UPK


1,080 hours

Record/tailor content 600


1,000

Test new content 440


360


3,480 hours





Development from Scratch

with UPKDefine (storyboard) processes

1,080 hours 1,080 hours

Record/tailor content 600 180


1,000 360

Test new content 440 220


360 180


3,480 hours 2,020 hours




Development from Scratch

with UPK

Solbourne UPK Accelerator


1,080 hours 1,080 hours 36 hours

Record/tailor content 600 180 18


1,000 360 18

Test new content 440 220 40


360 180 18


3,480 hours 2,020 hours 130 hours…3 WEEKS!!!!


The User Experience

User Training Options with UPK:1. “See It” This allows users to simply watch the

training and learn

2. “Try It” Lets users simulate actual transactions during the training session

3. “Know It” Tests the user on how well they know the process and scores are generated

4. “Do It” Lets users do the actual transaction in an Oracle screen and still have training running to help if they need it or get stuck

Sample of UPK


The User Experience (cont.)

Results: – Training is now on demand anytime and anywhere

– Users are actually excited about UPK training

– Excellent for on-boarding new hires or refreshing knowledge on topics

– Great for cross training and PTO coverage

– Also used within IT for setup training and documentation of setups


The User Experience Quotes

“How soon can we start using UPK for all of our Corporate software? Can we start tomorrow?”

Source: Silicon Image Corporate trainer

“WOW!!! This is the best training ever. When can we get all of our Oracle training this way?”

Source: Silicon Image Director Customer service and business planning

“That’s it? I’m done? Well that was easy… It’s like having an assistant working for me.”

Source: Silicon Image DBA


Next Steps

• All new modules being implemented get released with UPK content

• Continue to work with Solbourne for additional module content

• Establish this tool as a corporate standard for ALL software training going forward

• Setup usage tracking capabilities for test results

Rev Jul-o6

Thank You!

Kenny Gilbert

[email protected]

Joe Kuntner

[email protected]

mailto:[email protected]

mailto:[email protected]

Documents

Rev Jul-o6 UPK at Silicon Image Kenny Gilbert Director Technology Services Joe Kuntner Solbourne, Director of Consulting 1-17-07