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Chapter 0 – Course Info Chapter 1 - Introduction

Operations Management Definition, Course Information

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Definition: “Operations”

Conversionof

Inputsinto

Outputs

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Definition: “Operations”

Transformation of

Resourcesinto

Products

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Definition: “Operations”

Changing Labor, capital, material, etc. into

Goods and services

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Definition: “Operations”Conversionof

Inputsinto

Outputs

Transformation of

Resourcesinto

Products

Changing Labor, capital, material, etc. into

Goods and services

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What are some resources? _______________ _______________ _______________ _______________ _______________ _______________

________________ ________________ ________________ ________________ ________________ Other?

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What’s the definition of “Management”? Activities involved in:

________________ ________________ ________________ ________________

Directed to achieving organization goals

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Definition: “Operations Management”

“The value-added activities of planning, organizing, leading,

and controlling involved in converting resources into goods and/or services.”

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Organizational Scope of OM Applies to all organizations

Manufacturing Service (banks, insurance, health

care) Wholesale & retail Schools Religious institutions and charities Political parties, trade groups, unions Etc., etc., etc.

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Manufacturing vs. “Service”

Factor Manufacturing

Service

Output Tangible Intangible

Customer interaction

Limited Fairly high

Labor content Fairly Low Fairly high

Input uniformity High Low

Output uniformity High Low

Productivity measure

Easy Difficult

Quality improvement

Fairly easy Difficult

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Employment by Economic Sector Adapted from: Metters, Service Operations

Management, 2003

1800 1850 1900 1950 2000

Extraction ? ?

? ? ?

Manufacturing

? ? ? ? ?

Service ? ? ? ? ?

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Primary Business Functions

Finance M arketing Operations (R&D)

Organization

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OM Topics Competitiveness, strategy, productivity Quality management Types of operations (project, job, batch,

repetitive, continuous flow) Forecasting and aggregate demand Supply chain management (including

purchasing, inventory control, MRP, JIT) Project management Product and service design, capacity

planning Process design, facility location and layout

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Why Study OM? _____________________ _____________________ _____________________ _____________________

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Course syllabus – 1(“green sheet”)

Contact information Office: BT 252 (M, W 1:30 – 2:45 PM, M, W 4:30 –

5:45 PM or by apptmt) – 408-924-3565 during office hours only (no VM)

Phone: 408-924-3550 (emergency messages only) E-mail: “bentley_d@cob.sjsu.edu”

Web: “http://www.cob.sjsu.edu/bentley_d/” Text (required) and Study Guide (optional)

Stevenson, “Operations Management” 8th Edition Stevenson and Van Ness, “Study Guide for Use with

Production/Operations Management” 8th Edition

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Course syllabus – 2(“green sheet”) Assignments – Homework (not

graded) Class participation – Important! Term project - 3 cases Exams (2 “midterms”, final exam) Quizzes (10 out of 11) Grading Schedule & text reading assignments

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Ethical Behavior

All work is to be done by the individual student, not in pairs or groups.

All quotations, statements of fact, theories, principles, etc. should be referenced using notes. Failure to do so represents plagiarism.

Copying of someone else’s case work or plagiarizing work will result in a zero score. Repetition will result in a failing course grade.

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Course administration – 1 Introductions (me)

Education Experience Goals Expectations

Policies and courtesy rules Ethical issues (plagiarism and cheating) Food and drinks Cell phones off or on silent One person talks at a time Attendance

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Course administration - 2 Emergency instructions Lecture overheads

Red text = changes after posting Roll/registration Group introductions (you)

Major Work experience Units and work hours Expectations

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Information Sources? ________________ ________________ ________________ ________________ ________________ ________________ ________________

________________ ________________ ________________ ________________ ________________ ________________ Other?

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Professional Organizations *APICS (“Educational Society for Resource Management”) *ASQ (formerly ASQC) ISM (formerly NAPM, NAPA)

IIE PMI POMS INFORMS *SAM ASM (no longer exists)* SJSU student chapter

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Course Organization - 1 Part 1: Introduction and Quality

Overview & history: Chapters 1, 2 Quality: Chapters 9,10 Capacity management: Chapter 5

Part 2: Supply & Demand Management Forecasting: Chapter 3 Aggregate planning: Chapter 12 Inventory management: Chapter 11 MRP, ERP & “Lean Operations” (JIT): Chapters

13, 14 Supply chain management: Chapter 16

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Course Organization - 2 Part 3: Other topics

Scheduling: Chapter 15 Project management: Chapter 17 Product and system design: Chapters 7,

4 Facility Layout: Chapters 6 Facility location: Chapter 8