Rethinking Business Decisions and Processes For …...3 Introductions Joe Dickman – SVP, Vizuri Business leader working with organizations to understand how to leverage innovation

DIGITAL TRANSFORMATIONThe Wave of the Future

© 2017 – Red Hat & Vizuri, All Rights Reserved

Welcome!

Preparing For Digital Transformation (DX)New York, April 18th, 2017


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Introductions

Joe Dickman – SVP, VizuriBusiness leader working with organizations to understand how to leverage innovation

for increased business agility. Specializes in insurance, healthcare, financial service, retail, and logistics.

Kent Eudy– Technical Director, VizuriKent is a Technical Director responsible for overseeing Microservice Architecture,

Enterprise Integration and Java Enterprise Edition (JEE) practice areas. He is an expert at the containerization of applications and container orchestration platforms such as Kubernetes and OpenShift.

Derrick Kittler – Senior Application Platform Specialist, Red HatDerrick is an experienced engineer, solution architect, manager and entrepreneur with

many years of experience in business process management software, JBoss, databases and Open Source technologies.


“Digital Transformation is a BusinessStrategy, not a Technology.”

Joe Dickman – Vizuri

Red Hat North American Partner Conference

March 2017 – Las Vegas, NV


“...Because we have to compete against new disruptive startups that are hiring kids fresh out of college drinking loads of Mountain Dew!”

(CIO @ Global Insurer)

Why should you care about Digital Transformation?


How do you defineDigital Transformation?

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Customer Understanding

● Specific Geographies● Market Segments● Lifestyle and Consumer

Behaviors

Customer Touch Points

● Multiple Communication Channels

● Integration across internal and external processes

● Interacting with customers in the channel they desire using their preferred device

Process Digitization● Automated Banking

Operations ● Airline Reservation,

Ticketing, and Boarding Passes

● Seamless transactions across multiple trading partners

Digital Transformation

“The use of technology to radically improve performance or reach of enterprises… to change customer relationships, internal processes and value propositions”{1}

Source: Westerman, G., & Bonnet, D., & McAfee, A. (2014). The Nine Elements of Digital Transformation. MIT Sloan.


● 10+ Year Red Hat Partner● Premier Red Hat Business Partner● Expert Java EE & Open Source Solution Provider● Preferred JBoss Certified Systems Integrator● 4 Red Hat Innovation Awards● 5 Time JBoss Middleware Partner of the Year● Certified Resources● Sponsor DC JBoss Users Group

2017 Inaugural Winner“Red Hat Partner of Excellence Award”

VIZURI – at a glance


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Vizuri Core Strength

Bridging Business and Technology

● Identify strategic business drivers● Understand customer’s business● Evaluate architectural alternatives● Design solutions using proven,

innovative, and adaptable technologies

● Validate designs through iterative prototyping

Business Strategy

Solution Architecture

DevelopmentImplementation

Building Extensible Solutions

● Reference Architecture● Continuous Delivery● Design Patterns● Performance● Scalability● Resiliency


How we define Digital Transformation (DX)

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Pillars of Digital Transformation

API Management

Infrastructure Management

Knowledge Management


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Pillars of Digital Transformation

API Management



● CI/CD● Repeatable provisioning● Self-service● Governance● On-Premise / Hybrid / Cloud

● Microservices● 3rd Party / Internal● Security● Monetization● Death Star

Architectures

● Rules / Decision● Business Processes● Predictive Analytics● Machine Learning● Unprecedented

amounts of data


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Digital TransformationExpedited SDLC Life-Cycle

• Tracer-Bullet• Minimally Viable Products (MVP)

Introduce New Agile Techniques


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Enterprise Software Engineering Focus Areas

API Management




DIGITAL TRANSFORMATION REQUIRES ORGANIZATIONS TO

THINK DIFFERENTLY

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Conway’s Law

“Organizations which design systems… are constrained to produce designs which are copies of the communication

structures of these organizations”

Melvin Conway - 1967


● Business Case – Do not overlook the business objective due to the new cool flashy technology.

● Executive Support – DX is not just an IT initiative. It requires holistic alignment across an organization to be successful

● Training and Mentoring – DX is rapidly changing the way in which we think and implement solutions. No single organization can keep up. Utilize “Trusted Advisors” to train and mentor your staff while accelerating delivery

Don’t overlook the basicsDigital Transformation Technologies can overshadow the original Business Drivers

DX Customer Case Study

Technical Challenges

● Legacy client-server windows-based Borland Delphi desktop application

● IBM DB2 Mainframe Database● Lack of visibility into business rules

“locked” within application programs and database stored procedures

● HIPAA, PHI, Regulatory and Compliance reporting

● Point-to-Point integrations, hard-coded rules, limited service providers

Business Profile

● $1B Provider of Logistical Non-Emergency Medical Transport (NET) Services

● 26 Million Customers● Operates in 39 States and District of

Columbia● 65+ Million rides per year (and growing!)● Contracts with State and Federal

Governments and Managed Care Organizations (MCOs)

Case Study: Digital Transformation Legacy Modernization – Non-Emergency Medical Transport (NET) Services


● Develop a platform that was flexible and scalable to accelerate product delivery

● Integrate easily with other systems and third-party servicers in a secure and consistent manner

● Automate decisions and manage the business processes outside of a technology

● Keep new “mountain dew” drinking youths at bay while transitioning to an Agile and Lean Enterprise

Business ObjectivesMaintain Market Leading Position while Establishing a Next Generation Platform for NET Services

Legacy Systems Modernization – Non-Emergency Medical Transport Services

Case Study: Digital Transformation

● Single Page Web Application (Angular,js) was developed utilizing Responsive Design

● Workflows are now external to system and can be versioned and changed easily

● Business Rules for Federal, State, and MCOs are maintained separately from database and application code

● API Strategy provides consistency for internal/external service calls

● Microservices are designed and deployed to maximize scale up/out using container technology


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DX Transformation utilizing Knowledge-Based IT

A knowledge-based system (KBS) focuses on systems that use knowledge-based techniques to support human decision-making, learning and action1

Knowledge-based IT (KB-IT) is the application of KBS techniques with information technology• Design process• Models and methods• Software tools• Decision-support mechanisms • Digital representation, and • System architectures

Source: Fujita, H., & Lu, J. (2012). Knowledge-based Systems, Volume(31), pp. 1-211.


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Primary Goals for Considering Knowledge-based IT

• Increase organizational agility• Document processes to identify gaps

and critical dependencies• Protect Intellectual Capital• Reduce Complexity• Provide insight into implementation• Improve IT Outcomes• Collect Key Performance Indicators• Support Contingency Planning


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Challenge : Different IT & Business Champions

Need all stakeholders to make a sincere commitment to collaborate:● The more management buy-in, the more hope of project success

○ Time-boxed modernization effort (typically 3 to 5 years)○ Appetite to continue support of center of excellence beyond inception

● Need influential champions on both Business and IT side○ IT left alone will revert a Knowledge IT implementation to traditional IT○ Business left alone will make infeasible goals

● Seek to achieve consensus and balance among stakeholders key to long-term operational success


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Challenge : Different IT & Business Champions

Knowledge management is high-level and high-trust

● Big responsibility… no other IT projects are closer to the heart of the organization…

● Often straddles business units/departments● Enable organization and collaboration

○ Tear down walls when appropriate○ Will cause total failure without sincere buy-in○ Should expect small controlled failures (early, often, and in small

increments)


Red Hat Offerings EmpoweringDigital Transformations

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Challenge : MicroservicesDecouple existing monolithic processes to discrete, consumable and scalable endpoints

● Simplify the life-cycle management

● Right size each service for its consumer base

● Polyglot in its foundational design● Supports separation of concerns● Resilient – one service does not

impact entire operations

MONOLITH

SVC

SVC

SVC

SVC

PRE-SOA SOA MICROSERVICES

Virtualization Containerization

CONTAINER

µSVC

CONTAINER

µSVC


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Challenge : Container Technologies

Microservices alone is not enough. Containers are essential to provide isolation of many polyglot Microservices running within the same host• Efficiency and automation for Microservices• Faster and more consistent deployments from

inception through realization• Cross-platform portability utilizing different

deployment models (e.g. physical, virtual, hybrid, private and/or public cloud)


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The benefits ofDevOps● Speed of updates/

scaleout● Accuracy ofupdates● Reduced person hoursfor

updates/scale● Increased quality (dev

ownership of QA)● Implementation channel for

DevSecOps

Challenge : Implement Dev/Ops with Containerized Applications and Microservices


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Challenge : Container Orchestration Technologies

Containers cannot live alone out in the wild. They require a resilient network and operational management platform to provide scale up/out and a Continuity of Operations Plan (COOP)

Infrastructure Automation & Mg

Networking Storage Registry Logs & Metrics

Security

Container Orchestration & Cluster Management(kubernetes)


DataVirtualization MicroservicesOtherEnterpriseSystems

Information Integration

MobileApplication Platform

Consumers

Challenge : API Connectivity


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Challenge : API Connectivity

External business partners are key and essential to Customer’s Service Delivery

● Interact and exchange information at scale● Enable new markets that are currently

unseen● Allow the integration and embedding of your

API into other’s businesses● Enable collaboration and consistency within

the organization

Customer Ecosystem Partner Ecosystem

Content & Transaction ChannelAPI as a Business

Internal Agility


Solution: Red Hat OpenShift Container Platform


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Success: API ConnectivityExternal business partners are key and essential to Customer’s Service Delivery

Deliver thousands of rides through lyft monthly using Scheduling API disintermediating traditional Taxi market while improving Customer Satisfaction with reduced operation costs


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Business Rules and BPM as a Microservice

SchedulingMicroservice

Process Application Planning Microservice

Payment & ReimbursementMicroservice


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Success: BPM and Rules as a MicroserviceExternalizing business processes and rules provides the foundation for innovation, confluence of integrated services, while reducing IT to standards• Red Hat OpenShift Container Platform runs on Amazon Web Services utilizing

xPaaS (e.g. BPMS, Fuse, BRMS), Springboot for Microservices, and automated infrastructure provisioning using Ansible Tower

• CI/CD deployment pipelines using Jenkins and Nexus• 5 AWS OpenShift Container Platform Clusters• Custom B2B API to lyft that generates thousands rides per month with the ability

to be scheduled, increased reliability, shortened response times, lower operating costs, and increased customer satisfaction

• Six figure monthly savings due to the codification of business rules for Federal, State, and Managed Care Organizations (MCOs) ensuring compliance


Register with this exclusive discount code: VIZURI995 for discounted registration

Learn more at: redhat.com/summit

Thank you!

Preparing For Digital TransformationNew York, April 18th, 2017


Senior Vice President, Vizuri(703) [email protected]

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Rethinking Business Decisions and Processes For …...3 Introductions Joe Dickman – SVP, Vizuri Business leader working with organizations to understand how to leverage innovation