Retail & Wholesale B2B / B2C / Darestep References

Retail & Wholesale

B2B / B2C / Darestep References

© 2002 Cap Gemini Ernst & Young - All right reservedProducer/ddmmyy - Title - author / 2

FruitLine AB

Client Based in Helsingborg, Sweden FruitLine Trading system:

online marketplace in the fresh produce industry provides instantaneously updated pricing, requests and bidding information

www.fruitline.com

Role Providing technical, operational and development support for the FruitLine Trading

system Providing technical support for integrating users’ ERP systems with FruitLine Trading

Period 3 years

Region Nordic


Canadian Tire Client

Major Canadian retailer with speciality stores on sports & leisure, automotive and home products

Selling through 440 franchised stores, gas bars, retail auto parts stores

RoleCanadian Tire’s goal was to replicate online the customer focused and consistent buying experience that its 440 retail stores are renowned for providing, and to take electronic retailing to the next level.Cap Gemini Ernst & Young (CGE&Y) was the overall system integrator for Canadian Tire Online. CGE&Y provided a wide range of integrated services, including program management, creative design (DareStep), supply chain expertise, and system development, integration and operation. We hosted components of CTR Online and supported a series of exciting new enhancements to the business. CGE&Y also integrated a number of leading-edge and legacy technologies to provide seamless end-to-end capabilities for CTR Online, including content management, merchandising, payment, fulfillment, replenishment and customer service. At the core of CTR Online, CGE&Y implemented the Blue Martini Customer Interaction System, known for its state of the art e-merchandising functionality.

RegionAmericas


Quibiq.de

Client Horizontal B2B-marketplace, since June 2000

Trading of MRO products

www.quibiq.de

Role Developing and refining existing business model and strategy, using

SWOT

GAP

Period 2 months

Region Germany


BOOTS

Client Leading United Kingdom Health & Beauty Retailer / pharmacy, drugstore.

RoleCGEY developed a channel strategy for client’s potential venture into emerging on-line market. Identified critical success factors & built a dynamic market entry model to conduct ‘what-if’ analyses.Boots wanted to compete in emerging on-line market. Needed to migrate brand image to on-line environment. Needed to develop an effective market entry model. CGEY carried out a study to analyse potential market demand for goods & services, identified critical success factors & associated costs for trading on-line and developed business planning model & market entry strategy

RegionUK/ Ireland


TRANSLEASE

ClientIs an electronic trading community . A community which comprises of seven of Britain’s largest vehicle leasing companies and over 1600 dealerships. The seven leasing companies are: Ford Contract Motoring, BCC, Autolease, Highway Vehicle Management, PHH, Lex Vehicle leasing.

RoleCGEY developed and manage an innovative electronic trading community; an electronic “online” authorisation sytem. Electronically link trading companies through centralised hub and the system enables automatic authorisations without reference tot the authorising agent.Benefits are: greater synergie between its participants, reduced community trading costs, enhanced customer service, more accurate invoices, formalised all commercial dealings.

RegionUK/ Ireland


VEGRO

ClientVegro is a Dutch wholesaler in heating systems and sanitary fittings.

RoleCGEY did an ergonomic e-business study in order to establish the next steps in electronic trading. A “day-in-life” took place with clients, field organisation and customer services. The outcome has lead to CRM and e-business opportunities.

RegionBenelux


SONEA

ClientIs Portugal’s largest industrial conglomerate and hypermarket chain.

RoleCGEY carried out the business case, plan, design and build of an intranet solution to support head office and 50 hypermarkets (a corporate intranet). CGEY facilitated the process for the vision and implementation and determined a strategy and implementation plan for developing and deploying the intranet, also included factors for organisational mobilisation, IT strategy and content management.

RegionIberia / Portugal


BRUKTBILWEB

ClientUsed car sales on the web.

RoleCGEY developed a single, on-line and easily search database of used cars available from multiple dealerships. The single database is integrated with all of dealership’s legacy systems. The access in controlled and there is a real-time update of the database. It improved customer service, reduced browsing time and sold greater volumes,

RegionNordic


IKEA

ClientIkea, founded in Sweden in 1943, has home furnishing stores all over Europe. Around 50,000 employees working in 100 stores. Most of the stores are operated on a franchisee basis.

RoleCGEY developed an integrated toolbox to support advertising, sales, marketing and general business information. The integrated information bank (toolbox) had to be available to the stores in each country. Six specific boxes were developed to contain material for: pictures, videos, marketing communication, store, general information and Ikea ideas. This to reinforce brand integrity on a global basis, to integrate pricing, image and copy information, the reuse of up to date material.

RegionBenelux


WH SMITH

ClientWH Smith is a famous retailer both in the UK and Europe with a range of books, newspapers, magazines, CDs, games, stationery and much more besides.

RoleCGEY was selected to develop a global website, which would be a true portal in web terminology. This website provides the client with the lateste news, book reviews, test drive computer games, holidays to book, finding a mortgage or even a job. CGEY worked together with BT Click, Microsoft MSN, Lycos and the Learning Company

RegionUK/Ireland


AGRIMARKET

ClientAgrimarket chain stores in Finland provide the agricultural community with a host of fertiliser, lime, pesticides and silage preservatives, seeds, feeds, grain trade and farm implements.

RoleCGEY developed an intranet site for Agrimarket, which enabled them to be the leader in reaching all consumers in rural areas. CGEY created a intranet site that would link the farming community and the Agrimarket stores as a “digital marketplace”. CGEY designed and built a web-based channel integrated to back office systems at Agrimarket providing real-time pricing information to the customer.

RegionNordic / Finland


KIJKSHOP

ClientKijkshop an exclusive Dutch retailer, offers a broad assortiment of gift articles to shoppers through innovative store formulas. Kijkshop store display cases feature what is on offer then customer selections are picked directly from the Kijkshop warehouse. Also on-line shopping is possible.

RoleCGEY developed and deployed an internet portal, offering on-line gift selection. The web based shop was developed around controllability and scalability offering every client a tailor-made website. For Kijkshop this is a new sales channel. The simplicity of the concept makes it flexible. Kijkshop now possesses a solution, “self-managed” with which it can enter the Business-to-Business market.

RegionBenelux


PUIG

ClientPuig Beauty & Fashion Group is a multinational group with a number of companies in Europe and the US. The organisation is split in three: fagrances and personal care, fashion and prestige beauty brands

RoleCGEY Darestep team in Spain developed a chic new and sexy website. It was their mission to creat a new online image that would bring together the new corporate brand and all the sub-brands into one digital environment. The website was developed using Darestep’s own accelerated program methodology, which is to prepare the design within one week and have a clickable prototype within one month of the launch of the project.

RegionIberia / Spain


International SPAR

ClientThe SPAR organisation is represented in as many as 30 countries worldwide with around 16,000 shops operating under SPAR franchise. The names of the shop formulas used are SPAR EXPRESS, SPAR, EUROSPAR and INTERSPAR and together these shops generate a turnover in excess of €25 billion.

RoleCGEY implemented Microsoft.NET technology (Intra.NET) to update and maintain the SPAR intranet. SPAR wanted to implement an intranet which enables the franchisers to react on international packaging, exchange information, communicate about the house style and guidelines, promote commitment and cooperation between the SPAR members and external parties.

RegionIberia / Spain


WEHKAMP

ClientWehkamp is a mail order client which operates in the European countries.

RoleDesigned and built a CDRom / web based sales channel. Integration to back office systems to provide real time product availability and pricing to the consumer.

RegionBenelux


AHOLD

ClientAhold is a multinational grocery retailer, which operates worldwide with different brands like Tops, Albert Heijn, Giant, etc.

RoleCGEY developed the portal Albert.nl which was conceived as the hub that would both unite different parts of the Ahold group and provide a link between front-end consumer purchasing and back-end fulfillment. It has to attract online shoppers who order their day-to-day shoppingnot only groceries but also alcoholic beverages (Gall & Gall), personal care (ETOS), etc.

RegionBenelux

Global account managerEric Godijn


ADORNIS.com

ClientAdornis.com is an Irish jewellery start up which serves the market only through internet.

RoleCGEY suggested an “integrate, don’t build” approach and selected a leading package mail-order fulfillment application, which was integrated with an Oracle based webstore. The webstore was live and stable within 12 weeks and provided an unstructured start up organisation with a mature and structured operational framework.

RegionUK/Ireland


CARREFOUR

ClientCarrefour is one of the largest retailers in the world. They have 9200 stores in 30 countries, 3 leading formulas: hard discount, supermarkets and hypermarkets, employee around 350,000 people worldwide.

RoleCGEY was part of a wider e-Commerce website design and implemented the back-office system based on Oracle Applications. The client’s objective was to sell books, CDs, DVDs, games and other stuff online. CGEY performed the integratino of the back office with the front system and their Logistics partner’s system.

RegionFrance


VENDEX KBB - Bijenkorf

ClientThe leading retailer in The Netherlands. Vendex KBB is the holding company of Bijenkorf, Hema, Vroom & Dreesmann, DIY stores, specialty goods stores, etc. Bijenkorf is the luxury department store.

RoleCGEY performed an E-strategy study for Bijenkorf, which outlined the way forward regarding clients, one-to-one customer service, assortment, logistic service levels, technology infrastructure and access channels, including the impact on the organisation and future profitability. CGEY realised the web front-end, fully integrated with the back-end systems. CGEY currently manages the e-commerce organisation and coordinates all business processes involved.

RegionBenelux


MAKRO

ClientMakro Cash & Carry belongs to the German Metro AG Group. Makro has 7 cash-and-carry stores in The Netherlands which services both food and non-food. Metro AG has 400 Makro and Metro stores in 20 European countries and employees 225,000 people.

RoleCGEY helped Makro to create Makro online - to be leading in the cash-and-carry online shopping. CGEY first scoped and designed the organisation to support the new entity. In the development phase CGEY implemented packages from different providers. CGEY also provide the interfaces between the existing ERP systems and the eStore to process the online orders.

RegionBenelux


C1000

ClientC1000 is one of the supermarket brands of Schuitema and Schuitema is part of the global AHOLD Group. C1000 has 500 stores in The Netherlands.

RoleC1000 needed a new electronic channel, wanted to gain knowledge on e-Business, to learn more about customer behaviour. CGEY designed and implemented a web-based channel called the C1000 Intrashop. A pilot took place within the CGEY organisation.

RegionBenelux


OVERTOOM International

ClientOvertoom is part of the Manutam group, on of the largest post order companies for office- and warehouse furniture and related accessories.

RoleCGEY designed and built a web-enabled system (toolbox) to allow the customers to browse and to order without the need for a paper catalogue.

RegionBenelux


AUTOMAA

ClientVirtual market for online selling of second hand cars.

RoleCGEY designed and built a web-based channel, integrated the back office systems to provide real-time second-hand car availability and pricing information to the consumer. Every autodealer can ad car information to the database.

RegionNordic


YUNO

ClientYuno was the first virtual supermarket in The Netherlands. Combined efforts from FMCG companies like Unilever, Sara Lee and e-Commerce companies made this happen.

RoleFMCG companies wanted to have more knowledge on the implications of home shopping and to create a critical mass for local, fine-grained distribution to individual households.CGEY designed and built the web-based sales channel, redesigned the back office systems and advised on the concept to building the interactive store front.

RegionBenelux

Documents

Retail & Wholesale B2B / B2C / Darestep References