Upload
others
View
0
Download
0
Embed Size (px)
Citation preview
WORKFORCEOPTIMIZATIONRETAIL QUALITY MANAGEMENT
RETAIL QUALITYMANAGEMENT
VOICE RECORDINGVIDEO RECORDING SCREEN CAPTURING
Video recordingof the agent
Desktop screen capture
Video information
Date & Time User Name Location Name
Duration PC Name Flag Search ID
Playing
* h�p://www.nonverbalgroup.com
COMPLETE QUALITY MANAGEMENT LIFE CYCLE
MONITOR
EVALUATE
HANDLE CUSTOMERS
TRAIN & COACHHIRE
A Flexible Solution
Customized Reporting
Users can choose to operate the Retail Quality Management platform by one of three ways:
The system protects the bandwidth of the company by copying files from the shop to the central location in a schedule and not in real time.
In the longer run the recorded information can be utilized for training to ensure correct procedural governance.
Global access to quality and performance data web-based technology portals support the access of QA and performance data from anywhere. The web based technology allows for a variety of scalability and standalone stations that can be installed through the centralized systems with multiple sites. This depends on both the operational and support needs of the system.
Architecture
CENTRAL LOCATION
MONITOR EVALUATE
SHOPS
QA
The system is compatible with free seating policy which obtains the user name from an active directory.
Globitel’s Retail Quality Management supports the multi-site environment which is now prevalent in the modern business environment.
Flexible
Expandable
Reliable
User Friendly
WHAT MAKES GLOBITEL’S RETAIL QUALITY MANAGEMENT UNIQUE?
Technical Specifications
RQM SERVER
SFTP CONNECTION BETWEENUSER PC AND SITE SERVER
SFTP CONNECTION BETWEEN SITE SERVER AND RQM SERVER
USER PCS: RQM CLIENT SERVICE INSTALLED HERE
SITE SERVERSITE SERVER
OTHER WORKFORCE OPTIMIZATION SOLUTIONS
ABOUT GLOBITEL
Dashboard
Retail Quality Management
SpeechLog Quality Monitoring
Performance Management
©2015 : All Rights Reserved
www.globitel.com
www.facebook.com/globitel.solutions
@GlobitelJordan
company/Globitel
Globitel.HQ
Jordan
P.O. Box 1786
Amman 11821
Tel.: +962 65300130
Fax: +962 65300144
Saudi Arabia
P.O. Box 295108
Riyadh 11351
Tel.: +966 11 2160206
Fax: +966 11 2160205
United Arab Emirates
P.O. Box 334155
Dubai
Tel.: +971 4 4558637
Fax: +971 4 4558556
Pakistan
Shaukat Plaza
Madina Market, F-8/2
Islamabad
Tel.: +92 33 35565666
Tunisia
1 Rue Kabbadou
La Marsa, 2070
Tunisia
Tel.: +216 23230000