(NVQ/QCF)RetailSkills–SalesProfessionalAdvancedApprenticeshipLevel3

Thisqualificationisdesignedforlearnersemployedinrolesinretailwhoareseekingprogressioninthesamefield.Itwillgivelearnerstheopportunitytodemonstratetheirretailsector-relatedknowledgetounderpincompetenceinajobrole.Itallowsforpersonalgrowth,developmentandengagementinlearningthroughdevelopmentofpersonal,learningandthinkingskills(PLTS).

Components Diploma in Retail Skills (Sales Professional) Level 3, BTEC Diploma in RetailKnowledge Level 3, Functional Skills - Math Level 2, English Level 2,EmploymentRightsandResponsibilities(ERR)[thesehavebeenmappedintothe qualifications within the apprenticeship] and Personal Learning andThinkingSkills(PLTS)[thesehavebeenmappedintothequalificationswithintheapprenticeship]

AwardingBody EDEXCEL

Overview IndustryrecognisedcertificationforRetailskillsandknowledge

Duration 12monthsminimum

Requirements To complete this qualification, candidates must achieve 80 Credits from achoiceofunitsspecialisingwithinyourservicesector.

Delivery Allworkplacebased(forindividualsorgroups)

Assessment Observation, discussion, personal statement, supporting documentation,testimony,questioning.

LearnerSupport Learningmaterial,optionalin-companyworkshops

Progression Retail Skills Advanced Apprenticeship at Level 3 in (Visual Merchandising orManagement) or job roles such as retail assistant, buyer, manager ormerchandiser

Fees Subjecttoeligibility

(Level3NVQ/QCF)DiplomainRetailSkills(SalesProfessional)-QualificationstructureToachievetheRetailSkills(SaleProfessional)fullLevel3qualification,thelearnermustcompleteaminimumofforty-threecreditsintotal;ofwhichthirty-threemustbeachievedatLevel3orabove;tencreditsfromGroupAmandatoryunits;aminimumoftwenty-threecreditsfromGroupBoptionalunits;theremainingtencreditscanbeatlevels2or3fromGroupC.

GroupA-MandatoryUnits QCFlevel Credit

Workeffectivelyandsupportothersinaretail

organisation

3 10

GroupB–OptionalUnits QCFlevel Credit

Auditstocklevelsandstockinventoriesinaretail

environment

3 6

Sourcerequiredgoodsandservicesinaretail

environment

3 10

Monitorandhelpimprovefoodsafetyinaretail

environment

3 11

Managestafftoreceivegoodsinaretailenvironment 3 5

Organiseandmonitorthestorageofstockinaretail

environment

3 6

Maintaintheavailabilityofgoodsondisplayinaretail

environmenttopromotesales

3 6

Managethepaymenttransactionprocessinaretail

environment

3 9

Helpcustomerstochoosealcoholicbeveragesina

retailenvironment

3 10

Helpcustomerstochoosespecialistproductsina

retailenvironment

3 8

Deputisefortheleaderofaretailteam 3 11

Contributetothecontinuousimprovementofretail

operationswithinownareaofresponsibility

3 10

Managethepreventionofwastageandlossinaretail

environment

3 11

Producestaffingschedulestohelparetailteamto

achieveitstargets

3 5

Monitorandsupportsecurepaymentpointuse

duringtradinghours

3 3

GroupC–OptionalUnits QCFlevel Credit

Hand-processfishinaretailenvironment 2 6

Processgreengroceryproductsforsaleinaretail

environment

2 7

Finishmeatproductsbyhandinaretailenvironment 2 9

Organiseownworktomeetadoughproduction

scheduleinaretailenvironment

2 10

Select,weighandmeasurebakeryingredients 2 3

Handdivide,mouldandshapefermenteddough 2 4

Maintainfoodsafetywhileworkingwithfoodina

retailenvironment

2 6

Pickproductsinaretailenvironmenttofulfil

customerorders

2 4

Checkstocklevelsandsortoutproblemswithstock

levelsinaretailenvironment

2 2

Maintainmoisturelevelsforcropsorplants 2 2

Providenutrientstocropsorplants 2 2

Removeunwantedplantgrowthtomaintain

development

2 5

Identifyandreportthepresenceofpests,diseases

anddisorders

2 3

Finishbake-offfoodproductsinaretailenvironment 2 3

Glaze,coatanddecoratebake-offproductsforsalein

aretailenvironment

2 3

Demonstrateproductstocustomersinaretail

environment

2 3

Provideabra-fittingserviceinaretailenvironment 2 10

Advisecustomersonthefixingandcareoftiles 2 6

Cashupinaretailenvironment 2 2

Promotearetailstore'screditcardtocustomersina

retailenvironment

2 3

Provideservicetocustomersinadressingroomina

retailenvironment

2 3

GroupC–OptionalUnits(Cont.) QCFlevel Credit

Promotefoodordrinkproductsbyofferingsamples

tocustomers2 2

Helpcustomerstoapplyforaretailstore'screditcard

andassociatedinsuranceproducts

2 4

Helpcustomerstochoosedelicatessenproductsina

retailenvironment

2 3

Portiondelicatessenproductstomeetcustomer

requirementsinaretailenvironment

2 2

Merchandiseplantsandotherrelevantproducts 2 6

Demonstratemakeupandskincareproductsto

customersatabeautycounterinaretailenvironment

2 4

Operateacustomerrecordcardsystemonabeauty

counterinaretailenvironment

2 2

Organisethedeliveryofreliablecustomerservice 3 6

Improvethecustomerrelationship 3 7

Workwithotherstoimprovecustomerservice 3 8

Monitorandsolvecustomerserviceproblems 3 6

Promotecontinuousimprovement 3 7

(Level3NVQ/QCF)BTECDiplomainRetailKnowledge-QualificationstructureToachievetheRetailKnowledgefullLevel3qualification,thelearnermustcompleteaminimumofthirty-sevencreditsintotal;forwhichatleastsevencreditsmustbeachievedatLevel3orabove;twenty-twocreditsmustbecompletedfromGroupAmandatoryunitsandtheremainingfifteencreditsfromGroupsB,C,D,E,F,GorHoptionalunits.

GroupA-MandatoryUnits QCFlevel Credit

UnderstandingCustomerServiceintheRetailSector 3 2

UnderstandingtheManagementofRisksToHealth

andSafetyOnthePremisesofaRetailBusiness

3 2

UnderstandingSecurityandLossPreventionina

RetailBusiness

3 3

UnderstandinghowtheSmoothOperationofa

PaymentPointisMaintained

3 3

UnderstandingtheRetailSellingProcess 3 2

UnderstandingtheManagementofStockinaRetail

Business

3 3

UnderstandingtheDevelopmentofPersonaland

TeamEffectivenessinaRetailBusiness

3 4

UnderstandinghowtheEffectivenessofStore

OperationsCanBeImproved

3 3

GroupB-OptionalUnits(GardenRetail) QCFlevel Credit

UnderstandingtheControlofPestsandDiseases

WhichMayAffectPlantsinaRetailOutlet

3 3

UnderstandingtheNature,UsesandImportanceof

ProductInformationinaRetailOutletSelling

GardeningProducts

3 3

UnderstandingtheManagementofDeliveryofPlants

IntoaRetailBusiness

3 3

UnderstandinghowtheGrowthandDevelopmentof

PlantsisPromotedandMonitoredinaRetailOutlet

3 4

GroupC-OptionalUnits(Groceryand

Newspapers)

QCFlevel Credit

UnderstandinghowRetailersOperateHomeDelivery

ServicesforNewspapersandMagazines

3 4

GroupD–Level2OptionalUnits(FashionRetail) QCFlevel Credit

UnderstandingFashionRetailPersonalShoppingand

Styling

2 3

UnderstandingFashionTrendsandForecasting 2 3

UnderstandingtheFashionRetailMarket 2 3

GroupE–Level2OptionalUnits(Beauty) QCFlevel Credit

UnderstandingtheEvolutionofBeautyRetailing 2 3

UnderstandingtheRetailSaleofSkinCareProducts 2 3

UnderstandingtheRetailSaleofPerfumeryProducts 2 3

UnderstandingtheRetailSaleofCosmetics 2 3

UnderstandingtheRetailSaleofNailCareProducts 2 3

UnderstandingtheRetailSaleofBeautyProducts 2 3

GroupF–Level2OptionalUnits(Groceryand

Newspapers)

QCFlevel Credit

UnderstandingtheStorage,Monitoringand

ReplenishmentofFreshProduceinaRetailOutlet

2 2

UnderstandingtheStorage,Monitoringand

ReplenishmentofChilledFoodItemsinaRetailOutlet

2 2

UnderstandinghowRetailersSellNationalLottery

ProductsandServices

2 2

UnderstandingtheFeaturesofDifferentTypesof

AlcoholicBeveragesSoldinRetailOutlets

2 4

UnderstandinghowStocksofNewspapersand

MagazinesAreControlledinRetailOutlets

2 2

GroupG–Level2OptionalUnits(GardenRetail) QCFlevel Credit

UnderstandingPlantNomenclature,Terminologyand

Identification

2 5

UnderstandingFashionTrendsandForecasting 2 3

UnderstandingtheFashionRetailMarket 2 3

GroupH–Level2OptionalUnits(Underage

Sales)

QCFlevel Credit

UnderageSalesPreventionforRetailandLicensed

Premises

2 1