Retail CustomerETM® System Impact

WE SEE YOUR VOICETM

© Copyright 2010 SecureLogix Corporation. All Rights Reserved.

ETM, We See Your Voice, SecureLogix, SecureLogix Corporation, the SecureLogix Emblem and the SecureLogix Diamond Emblem are trademarks and/or service marks or registered trademarks and/or service marks of

SecureLogix Corporation in the U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of their respective owners.

Introduction – SecureLogix® ETM® System

• Voice Firewall & Management System• Secures phone lines• Saves money

• Reports/intelligence to help lower costs and increase sales

• Alerts/stops/records restricted calls

• Customer experience?• Call transfer experience? • Unanswered/busy calls?• Long Distance abuse?• Fraud?• Internet over phone lines?• Bomb threats?... etc.

• Who called whom?• When?• How long?• Call transferred? To whom?• Type? (Voice/Fax/Internet)• Threatening caller?

Phone callsPhone calls

StoresHome Office Warehouses

Customers, Employees, Others

• Discovers phone resources not working/needed

• Manages appropriate use of phone resources

• Option to record conversations Note: Store must have approval of Legal to record calls

© Copyright 2010 SecureLogix Corporation. All Rights Reserved.

ETM, We See Your Voice, SecureLogix, SecureLogix Corporation, the SecureLogix Emblem and the SecureLogix Diamond Emblem are trademarks and/or service marks or registered trademarks and/or service marks of

SecureLogix Corporation in the U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of their respective owners.

SecureLogix® ETM® SYSTEM

Unified, Network-Based Policy Management

360-Degree UC security. Immediate, 100% Payback.

Enterprise-wide – TDM & VoIP – Vendor independent – Real time

Multiple solutions

VOICE FIREWALL VOICE IPS USAGE MANAGER PERFORMANCE CALL RECORDERNetwork securityService abuseMalicious callsProductivity alerts

Toll fraudSocial engineeringComplianceOperations mgmt.

Reporting & analyticsOptimizationRisk & investigationsProductivity

Network mgmt.Uptime & reliabilityPerformance alertingTroubleshooting

Threatening callsData leakageInvestigationsOps and productivity

Any network evolution

Traditional PBX TDM IPT/VoIP Unified Communications

Analog, T1, PRI, E1, SS7 TDM, H.323, SIP SIP Multi-service SIP(voice, IM, wireless, SM)

Collaboration

ETM® System …a Comprehensive Solution

© Copyright 2010 SecureLogix Corporation. All Rights Reserved.

ETM, We See Your Voice, SecureLogix, SecureLogix Corporation, the SecureLogix Emblem and the SecureLogix Diamond Emblem are trademarks and/or service marks or registered trademarks and/or service marks of

SecureLogix Corporation in the U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of their respective owners.

• Network security

• Telecom administration

• Store architecture & planning

• No additional store staffing/admin requirements to achieve savings

Analysis of Store Benefits

Added benefits for Corporate

Opportunity Areas of Savings• Bomb Threat Deterrence / Investigation

• Voice Fraud

• Worker Productivity Loss Due to Phone Abuse

• Inbound Unanswered Calls

• Store Staffing Recommendations

• Recorded Customer Calls Sampling

• Record Harassing/Threatening Calls

• Long Distance Service Abuse

• Directory Assistance & Connection Fees

• Calls to Home Office – Tie Line Savings

• Internet Use Over Phone Lines

• 911 Emergency Calls

• Identify/Troubleshoot Telecom Issues

Annual benefits per store $20,647

1st yr investment per store $6,000

Later yr investment per store $1,450

© Copyright 2010 SecureLogix Corporation. All Rights Reserved.

ETM, We See Your Voice, SecureLogix, SecureLogix Corporation, the SecureLogix Emblem and the SecureLogix Diamond Emblem are trademarks and/or service marks or registered trademarks and/or service marks of

SecureLogix Corporation in the U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of their respective owners.

Voice Managed Service

SecureLogix provides services leveraging ETM® System®• Save money• Enhance business operations• Increase visibility for better decision making• Reduce risk• Secure and monitor network for security threats• Optimize resources and service use• Provide business intelligence

© Copyright 2010 SecureLogix Corporation. All Rights Reserved.

ETM, We See Your Voice, SecureLogix, SecureLogix Corporation, the SecureLogix Emblem and the SecureLogix Diamond Emblem are trademarks and/or service marks or registered trademarks and/or service marks of

SecureLogix Corporation in the U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of their respective owners.

Voice Managed Service Findings

• Cost savings• Long distance• International• Directory assistance• Employee productivity• Call accounting

• Significant voice network security threats exist in the store• Inbound/Outbound modem traffic• Internet Service Provider (ISP) traffic• 911 emergency calls• Bomb threats/harassing calls

• Increased visibility• Busy/unanswered calls• Unused/inoperable circuits• Troubleshooting and performance monitoring• Trunk planning and resource utilization (conversion to digital/SIP)