Retail 2020

Richard McKeating, Enterprise Architect, Tesco

Tesco around the world

530,000+ People

12 Countries

£71bn Turnover

75 millionShopping trips a week

Not just a grocer…

GM and Clothing too…

50 cities around the world

And the Hudl…

Retail 2020 “The future is already here – it's just

not evenly distributed”

William Gibson, quoted in The Economist, December 4, 2003

Transformational tech

38 years

to reach 50m

13 years

4 years

12 weeks

Digital Natives

…just want to shop

A world powered by Clouds

Blended reality

Personalisation

One size doesn’t fit all

Retail 2020 Plus ça change, plus c'est la même

chose

Price

Range

Convenience

Service

Retail 2020 A retail revolution fuelled by

information

Self Checkout

Scan as You Shop

Scan as You Shop MobileCall Centre IVR

Kiosks

Hudl

Manned Checkout

NFC Adverts

Interactive Digital Signage

Digital Entertainment

WifiRemote Banking Advice

Apps

Reserve & Collect

Location Services

Community & Education

Phone/SMS (Tesco Mobile)Connected White Goods in the home

TV, Washing Machine, Fridge etc

Web

Film/TVRadio/Music

EBooks

ShoppingServices

InformationReviews

AppStoreDigital Content

PaymentShoppingBankingSocial

Social Media

Augmented Reality

Customers and technology

The information revolution

Events not file transfers

Open APIs not Closed

Interactive not batch Mobile not fixed

What’s happening now

not what happened yesterday

Apps not applications

Rich product data not just supply chain

Multimedia not just text

Supply chain transparency not invisibility

Unstructured data not just structured

Information overload

Barcode

1973

1998

First mobile phone call

1983

20072000

2013

Product information

The foundations

GS1 Standards

Structured data on the web

NGPIEU 1169

Retail 2020 ….The future is already here

Thank you for listening