RESUME
RESUME
Mohammed Sadique Mohammed Sharif.
Farwaniya, KuwaitCell No. +965-97286164E-mail:
[email protected]: - To serve in IT Industry with more
challenges and technology exposure. I am confident of accepting and
fulfilling greater responsibilities to contribute to the success of
the organization.Current Work Profile: Working with Diyar United
Company in Kuwait, as Microsoft Systems and Network Engineer,
Specialist in Messaging and collaboration, providing IT consulting
& Technical Support for Windows, Active Directory, Microsoft
Exchange Server 2003/2007 and 2010, Symantec Enterprise Vault,
Backup Solutions, SCOM and IBM director Monitoring, Active Sync,
Blackberry Enterprise Servers. Work Experience :
Over 10 years of experience in Information
Technology.Educational Qualification: B.Sc.
L.C.H.M.
Licentiate in Computer Hardware & Maintenance
Certification:
MCP -Windows 2000 Professional)
MCITP - Exchange Server 2007MCITP - Windows Server 2008
MCSA - Windows Server 2008
MCITP - Exchange Server 2010
Key Technical Skills:
Sound knowledge in Active Directory & Exchange Server
2003/2007/2010/2013.
Active Directory Design, Implementation &
Administration.
Exchange Server design, implementation, administration &
Migration. Transition from Exchange 2003 to 2007 and 2010 Microsoft
System center (SCOM) implementation and administration. Managing
& Administrating Symantec Enterprise Vault Archiving
Server.
Currently supporting nine different Accounts with around 120 MS
Exchange servers with different roles, 14 Blackberry Enterprise
Server, Enterprise vault & backup servers. Managing wireless
technologies like Active Sync, Good-link & Blackberry
Enterprise server. Backup & Restore by using Symantec VERITAS,
Net backup, IBM Tivoli, HP Data Protector and Microsoft NT
backup.
Disaster recovery, Recovering Exchange database by using ESEUTIL
tool and Quest software.
Implementing and maintaining Genifax Omtools Enterprise Fax
Server Solution.
Installation, Configuration, Administration and maintenance of
Windows Server Update Services WSUS
Installation, Configuration, Administration and maintenance of
System and network Monitoring tools like System Center Operations
Manager(SCOM), IBM Director, Whatsup Gold and Solarwinds.
Implementing and troubleshooting of Microsoft ISA and TMG firewall
and Proxy.
Providing server build and support for virtualization
technologies like VmWare and HyperV Virtual servers.
Work Experience
1) Company: Diyar United Company
www.diyarme.com Duration: Since 8th August, 2010.
Designation: Managed Services Administrator.Roles and
Responsibilities: I am part of Managed Services Team of Diyar
United Company based out of Kuwait, providing in house and client
support.
Managing all Windows based servers, applications and tools.
Taking care of Windows, AD, Exchange Servers, Antivirus, backups,
Spam filtering and Monitoring applications.
Providing Incident Management, Problem management and Change
management. Implementing and troubleshooting of Microsoft ISA and
TMG firewall and Proxy.
Providing server build and support for virtualization
technologies like VmWare and HyperV Virtual servers.
Providing On call support at business hours / off business
hours.
Monitoring servers for performance, mail flow, backups, log
files and troubleshooting related issues. Maintaining center
domain, links, licenses, etc. Agreements and registration Providing
in house and at clients side presentation describing services
offered by Managed Services. Setting up sites of new clients to
direct their alerts (SCOM, IBM Director, SMS, WhatsUp Gold,
Solarwinds etc.).
Setting up of new sites to receive automatic notification and
periodic reports for Antivirus, Backup, WSUS, and service
Availability.
Continuous monitoring of VPN connections to all clients side to
make sure they are accessible when needed Ensure that clients SLAs
are being met, and generate monthly reports.
Performing periodic maintenance like patch installation, mailbox
movement, backup & restore and implementing change requests.
Coordinating with Hardware, Network team and vendors for respective
problems in the Environment.
Maintaining and Updating technical & process related
documents.2) Company: Dell
www.dell.com Duration: From 8th Jan, 2007 to 16th July, 2010
Designation: Messaging Support Specialist.Roles and
Responsibilities: I was part of messaging & collaboration team
of Infrastructure Solutions based out of Bangalore-India, providing
support for Messaging operations for internal & all the
commercial offshore accounts. I was Messaging SME/SPOC for two
offshore accounts. Providing Level 3support for Windows, Exchange
Servers, DNS, Backup, antivirus, Enterprise Vault, FAX, LCS,
Blackberry, Good link & Active Sync.
Working on Remedy BMC, HP OVSD ticketing tool for Incidents,
Change and Problem Management. Maintaining and Updating technical
& process related documents.
Generating daily & Monthly reports from remedy for all the
accounts.
Generating trend analysis, Monthly analysis & consolidated
reports, analyzing the matrix and sharing suggestion with team
& management for continuously improving the service.
3) Company: Hewlett-Packard
www.hp.com Duration: June 2005 to 5th Jan 2007.
Designation: Systems Engineer.Roles and Responsibilities:
Providing 3rd Level Support for Exchange server 2000 & 2003
for customers across the globe. The day-to-day work was a mixture
of direct customer support working with Remedy/OVSD/Clarify
ticketing system, providing third line remote support for Windows
and Exchange 2000/2003.
Escalated Incident Management, Problem management, Capacity
management, Performance management and Change management.
Providing On call support at off business hour.
Managing and troubleshooting Incident and Service calls and
resolving the issues within the agreed SLA.
Monitoring servers for performance, mail flow, backups, log
files and troubleshooting related issues.
Maintaining and troubleshooting Symantec Enterprise Vault
Archiving Solution for Exchange server.
Data protector, Symantec Veritas, and Microsoft NT Backup and
Recovery.
Managing Blackberry Enterprise Server for Microsoft
Exchange.
Performing periodic maintenance like patch installation, mailbox
movement, backup & restore and implementing change
requests.
Managing and troubleshooting Exchange Clusters.
Coordinating with Hardware, Network team and vendors for
respective problems in the Environment.4) Company: Lynx Synergy and
Solutions PVT.LTD
www.lynx.co.in Duration: September 2002 to June 2005
Designation: As a senior Customer Support Engineer.
Nature of Work:
Administrating sites Braitrim (India) Pvt. Ltd. and Orient
Networks Pvt. Ltd.
Roles and Responsibilities:
Braitrim India Pvt. Ltd.
Designed & Implemented Microsoft Windows 2000 server, Active
Directory, DHCP, DNS, Proxy, Antivirus, and Microsoft Exchange 2000
Mail Solution.
Managing security products like Antivirus, Proxy and
firewall.
Daily routine check of Microsoft Windows servers, monitoring,
checking events, Checking Services, Updating new patches as and
when release by Microsoft if required and Antivirus updates.
Checking proxy logs and mail logs for any illegal site visited,
virus mail quarantined on server and non delivered mails.
Maintaining the standard user rights and security policies as
per the companys rule.
Remotely checking and monitoring Servers if not present
locally.
Co-ordinations with vendors for support & services.
Investigating for any new software/ Hardware product useful for
company.
Knowledge updating for new virus worm/variants and security
alerts.
Taking regular backup of user data and mails from server.
5) Company: Yash Computer Consultancy.
www.yccindia.com Duration: Mar 2000 to July 2002.
Designation: Customer Support Field Engineer, working part time,
taking care of Hardware and small network issues.Professional
Training and Continuing Education
Microsoft Certified Professional (MCP) Windows 2000
ServerMicrosoft Certified IT Professional (MCITP) Exchange 2007
& Exchange 2010 Server.
MCSA Windows 2008 Server.
MCITP Windows 2008 Server.Attended specialised classroom
training on Symantec Enterprise Vault Archiving Solution.HP Open
view Data Protector Backup solution.
OPAS BMC Remedy Action Request system.
HP OpenView Service Desk solutionInformation Security
Awareness
HIPAA Awareness TrainingITIL Foundation.
PM100 - Successful Project Management.PM200 Successful Project
Workshop Facilitation.
Awards, Publications and Professional Affiliations
Received TWO E-Award in HP, One for customer satisfaction and
other for extra effort and supporting project during unexpected
holiday.
Received PAT ON THE BACK AWARD in Dell Perot Systems for my
enthusiastic participation & additional team effort.
PERSONAL DETAILS
Name
:Mohammed Sadique
Fathers Name
:Mohammed Sharif
Date of birth
:17th Feb, 1982
Place of birth
:Mumbai
Education Qualification :B.Sc. (PCM)
Marital Status
: MarriedPassport Number :E0149040
Languages Known :English, Hindi, Urdu, Marathi, Malayalam and
Tamil.
