SAGAR SUDHAKAR DESHPANDEMobile: 09920142390 ( E-Mail:
[email protected], [email protected]
( Seeking managerial assignments in Operations | Marketing |
Business Development | Business Analysis with an organization of
repute preferably NBFC or IT industry (Location Preference:
Mumbai
Executive Summary JAIIB & MMS (Marketing) professional with
4+ years of experience in Operations Management, , Business
Development and People Management. Currently working with The
Federal Bank Ltd. In Corporate Banking Branch as Assistant
Manager.
Developed competency in managing operations and implementing
strategies towards enhancing market penetration, business volumes
and growth.
A strategic planner with expertise in analysing the systems
& procedures and contributing significantly towards improved
financial performance and heightened productivity. Relationship
development expertise that compliments the ability to aggressively
build solid client base and drive revenue growth.
Well versed with Banking operational skills in Finacle software.
Proven leadership and team building skills, coupled with the
ability to direct strong team in managing customer relationships
and providing services.
Core Competencies Strategic Planning
(Business Development
(Marketing Management
Operations Management
(Client Servicing
(Wealth Management
Liaison & Coordination
(Business Analysis
(People Management
Career Contour
Since Sep11 with The Federal Bank Ltd. as Management Trainee /
Assistant Manager
Key Deliverables Handling various operations including managing
daily high value transactions for corporate clients like Videocon
Industries, TATA Motors, etc.
Steering operations with focus on devising policies &
directives; overseeing their implementation to ensure achievement
of pre-set goals and mission.
Looking after corporate business deals worth Rs.5500 Cr. for
Nariman Point Mumbai; managing operation for clients dealing in
GILT accounts i.e. G-Sec & Corporate Bonds.
Mapping clients requirements & providing them best products
/ solutions; handling customer queries relating to retail
liabilities: Savings Account, Current Account, Term Deposit, ATM
Maintenance, Home Banking Services, Deliverables dispatch details
and other services provided by the Bank within the desired time.
Ensuring minimum turnaround time for resolving customer complaints
and maintaining high customer satisfaction levels.
Identifying causes for dissatisfaction among customers &
taking steps to overcome the same;
Looking after customer escalations / complaints follow up with
relevant bank branches; queries related to retail asset: gold loan,
overdraft facility against gold ornaments / bullions. Handling
technology products of banking like mobile banking, net banking
activation, POS machines implementation at shops, E-FEE at
educational institutes. Responsible for loan processing;
scrutinising document for different types of retail loan like car
loan, housing loan, loan against property, educational loan and SME
loan documentation. Overseeing loan disbursement activities like
registered mortgage, submission of title deeds, etc.Jul07-Nov08
with Learning Mate Solutions Pvt. Ltd. (Andheri MIDC) as
Developer
Key Deliverables
Involved in developing online courses for Pearson, Tata
Mc-Grawhill, Houten Mifflin; published e-Books for Pearson, Tata
Mc-Grawhill and Houten Mifflin publishers.
Effectively worked on Moodle, BlackBoard, WebCT; responsible for
deploying online modules for clients like Pearson, Tata-McGraw
hill.
Key Accomplishments Recipient of Performance of the month award
in Aug08. Successfully completed highest number of online courses
in quarter.
Academic Credentials
JAIIB from IIBF, Mumbai in 2013.
MMS (Marketing) from Indira Institute of Business Management,
University of Mumbai in 2011. (Secured 79%)
B.E. (Computer) from A.C. Patil COE, University of Mumbai in
2007. (Secured 70%)
Academic Projects
Title: Determining the preference of customers for fabric brand
through retailers
Duration: 2 months
Organization: Raymond Ltd., Thane
Scope: Project was aimed at determining the status of importance
of brand Raymond in MBO`s & local retail shops in the market;
the factors driving the purchase of particular brand of fabric by a
customer and to find out the customer brand preference while
purchasing fabric of different categories like suits, safari, and
trouser etc. Determined the customer choice & needs in fabric
during different occasions like festive season, office use, regular
use & weddings for various brands.
Title: Application of image processing using steganography
Duration: 6 months
Organization: In-house Project
Team Size: 4 members
Scope: Involved in developing application using ASP, JavaScript
and SQL Server 2000; secured the online voting process using the
concept steganography, automating the manual system, incorporating
security, efficient validation. Also, designing and coding.
DissertationTitle: Corporate Social Responsibility (CSR) project
for NGO: Population First: Save girl Child
Organization: Mahindra (Nanhi Kalis)
Programmes Undergoing a 250-hour comprehensive performance-based
Leadership Development Programme by Stratecent Consulting, to
acquire the following skills:-
Negotiation Skills, Problem Solving Skills, Systems Thinking,
SPIN Selling, Strategy, Lateral Thinking, Balanced Scorecard,
Business Performance Measurement
Completed a Personality Development Programme (CDP) from Ecole
Solitaire with renowned Speaker Mr. Minocher Patel.
IT Skills
Operating Systems
:Windows, DOS
Packages
:MS Office (Word, PowerPoint, Excel)
Language
:C, C++, VB. Java
DBMS
:SQL, Oracle
Personal DossierDate of Birth
:8th July 1985
Passport No.
:G5006305Address
:101, Kaustubha Apartments, Modak Lane, Gandhi Chowk, Bajarpeth,
Kalyan (W)
