Private & Confidential

Name: Felicia Tan Mui Hoon Nationality: Singaporean

Date of Birth: 26 July 1975 Marital Status: Married

I/C No.: S7523197J Driving Licence: Class 3

Ethnic Group: Chinese Contact No.: +65 96729622 (mobile)

E-mail : feliciatan2001@yahoo.com Address: 23 Palm Grove Avenue #02-27 S(547325)

Educational Background______________________________________________________Jul 2003 to May 2004 Singapore Institute of ManagementPart-Time Graduate Diploma in Human Resource Management (GDHRM)

Jan 1999 to Nov 2001 Royal Melbourne Institute of Technology University (RMIT)Full-Time Bachelor of Business (Business Administration)

Major in Finance

Jul 1993 to Jun 1996 Singapore PolytechnicFull-Time Diploma in Electronics, Computer & Communication Engineering

Major in Microelectronics

Jan 1989 to Dec 1992 Clementi Town Secondary SchoolCambridge O Level Certificate

Additional Certificate__________________________________________Aug 2011 The Seven Habits of Highly Effective PeopleNov 2010 Influencing others and Interaction Skills for SuccessJuly 2009 TQM Tools TrainingJan 2009 Effective Business Writing and Basic Presentation SkillsFeb 2007 Advance Excel certificationSep 2006 ISO 9001: 2000 Quality Management systemsSep 2005 Service Skills ProgrammeNov 2005 Good Distribution Practices for Pharmaceuticals, Medical Devices & Reagents (Nanyang Polytechnic)Mar 1998 International English Language Testing System, IELTS (The British Council)

Achievements ______________________________________________________ Spots award in 2013 in recognition of the extra effort in managing and preventing customers line down due to

specific part quality issue Spots award in 2011 in recognition of outstanding effort and performance at Analog Devices Analog Devices 2011 Hardball Award in recognition of extraordinary efforts and commitment. Awarded TQM story of the Quarter of 2010 in Analog Devices Positive customers’ feedback Spots award from other Department in Freescale Spots awards from internal Department in Freescale

Capabilities__________________________________________________________Computer Software Knowledge

Microsoft Office 97/2000 – Word, Excel and PowerPoint Statistical Package for Social Sciences (SPSS) Enterprise Resource Planning system: AS400, Visual Manufacturing, Facts System, Promis, Advance Planning

system and SAP 3.1, 4.7 (involve in migration activities from 3.1 to 4.7 version), ECC Data warehouse Chinese word processing software (e.g. Chinese Star)

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Working Experiences______________________________________________________Oct 2008 ~ Analog Devices, Inc.Position Held Senior Demand Planner Last Drawn Salary $6250Other Compensations AWS+ Variable bonus + Phone allowance + Transport claim + Flexi BenefitResponsibilities

Manage supply versus demand

Manage and respond to customer expedites, pull-ins and inquiries with regards to supply situation

Generate capacity and material feasible manufacturing starts schedules utilizing enterprise applications and in accordance with agreed business rule.

Monitor the integrity of transfer plans and customer order due dates

Work through designated factory interfaces to drive supply chain improvements in support of customer service or business objectives

Monitor and drive improvement to customer service goals including on-time delivery, product lead-times, and request-for-quote responsiveness

Execute schedules and real time customer order allocation in accordance with guidelines established by domestic product line planning groups

Jan 2008 ~ Sep 2008 Freescale Semiconductor Singapore Pte LtdPosition Held Customer Supply AnalystLast Drawn Salary $4000.00Other Compensations Variable bonus + AWS + Phone allowance + Transport allowance + Flexi BenefitResponsibilities Customer’s first point of contact for all Supply Chain issues

Manage customer order fulfilment for the organisation Manage performance of customer service program Proactively engage customers, communicate key performance indices, identify and

drive action plans for continuous improvement and customer benefits Own and manage customer escalations and supply crisis (regional or global basis) Utilize supply chain expertise in applying company policies and procedures to resolve

variety of issues.

May 2005 to Dec 2007 Diethelm Singapore Pte LtdPosition Held Principal Care Exec.Last Drawn Salary $3300.00Other Compensations Variable bonus + Phone allowance + Transport allowance + Staff benefits on Principal’s

productsResponsibilities Primary point of contact for assigned customer accounts

Manage account budgets & P&L Manage purchasing & inventory planning and controlling functions Manage import and export shipment Supply chain operation management Key processes, KPIs & reports management

Apr 2004 to Apr 2005 Bausch & Lomb (S) Pte Ltd Position Held Supply Chain Exec.Last Drawn Salary $2,600.00Other Compensations AWS + Variable bonus + Transport allowanceResponsibilities Take charge of order processing for export shipments

Coordinate on repairs, defects, warranty replacements and goods return Support Technical Service department on service billings Provide logistics support to Regional Marketing teams Responsible for maintenance of Regional Item Master

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Material planning/forecasting, inventory deployment and order management Company Welfare Committee member

Jan 2002 to Mar 2004 GlobalTech Offshore and Marine Pte Ltd (Member of GRP Ltd)

Position Held Sales Support Exec.Last Drawn Salary S$2,100.00Other Compensations AWSResponsibilities Performed all matters related to office administration

Sourcing and purchasing of materials Handling of the entire order management cycle Monitoring and preparing incoming and outgoing goods both by air and sea

shipments, including documents/LC preparations. Liaised with suppliers, forwarders, warehouse and customers Provided before and after sales services Calculate sales costs and verified payments Prepare management monthly and ad-hoc reports Maintenance of product movement and pricing database (daily updates and monthly

revision) Performed accounts functions (Invoice, petty cash, issue credit and debit, GST report) Follow-up on Customers’ overdue Performed secretarial functions Performed HR functions (applying training sponsorship from MOM, facilitate

interview sessions)

Nov 1996 to Dec 1998 Singapore Epson Industrial Pte Ltd

Position Held Procurement AssistantLast Drawn Salary S$1,600.00Other Compensations AWS + Transport provided + Meal subsidyResponsibilities Inventory control

Planned monthly forecast Sourcing and purchasing finest electronics components and Printed-Circuit-Board

(PCB) at optimum price Handled defects Stock taking Purchase administration

Temporary / Part-Time Positions (from Jan 1999 to Nov 2001)

May 1999 to Oct 2001 Affinity Communications Pte Ltd

Position Held Purchase cum Admin Assistance (Temp & Part-time Positions)

Responsibilities Assisted the Finance & Admin Manager Organised company’s functions Co-ordinated with salespersons and suppliers Prepared purchasing and delivery documents Prepared monthly reports Maintenance of office equipment Organised and prepared staff’s overseas assignments Handled emails, fax and calls

Notice period: one month.

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