Brittany JonesBrittJones115@yahoo.com PO Box 6475 Vail, CO 81658 848-469-6491

ObjectivesResults driven, enthusiastic individual cultivating a progressive career in the Hospitality Industry. Resort Management graduate with 7 years’ experience delivering beyond exceptional service with each guest interaction. Dependable and swift in the workplace, able to create a strong sense of teamwork and extremely versatile in any work environment. Looking to join a team of professionals in Events Coordination with similar perseverance and work ethic.

EducationKillington School of Resort ManagementJune 2014 Bachelors of Science Degree – Resort and Hospitality Management

ExperienceThe Lodge at Vail | Vail, COAssistant Front Office Manager November 2014 – Current

Experienced in all aspects of front office operation including reservations, check-in and out etiquette, problem resolution and customer service using Brand Standards.

Hired and Managed seasonal teams of 5-9 employees, direct reporter for all employees, created weekly schedules, managed team expectations and ensured a positive and energetic work environment

Received 2 promotions in under 2 years, an increase in salary and expanded responsibilities within the department

Built FD / Concierge handbook and thoroughly trained all seasonal employees; achieved quality results by leading agents through communication and empowerment.

Executed excellent interdepartmental communication, kept all info and documents immaculately organized

Achieved and exceeded guest satisfaction goals, demonstrated through fulfillment surveys

Helped to uphold the prestigious reputation of the property as one of the top resorts in Vail

Killington Grand Hotel | Killington, VTFront Desk Agent October 2011 – June 2014

Highly Proficient in Springer Miller & RTP Reservation Systems Quick and efficient when answering phone calls and questions regarding the hotel &

resort’s amenities, operations and surrounding attraction Professional communication skills; verbal & written including some Spanish Ensured discreet and superior customer service for high-profile arrivals

Birch Ridge Inn | Killington, VTFine Dining Server & Innkeepers Assistant November 2012 – May 2013

Worked directly with Chef & Sous Chef in a small yet fast-paced kitchen Expanded knowledge of fine wines and trained on professional wine service Increased profits through meal and wine pairing recommendations Recalled specials verbally to each guest, with extensive knowledge of meal

preparation process Assisted with guest arrivals & departures, delivering pristine customer service with

each interaction

** References available upon request **