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Name : ARINDAM MUKHERJEE
Profile:
A competent and experienced Program / Project Manager, with over 15 years experience in managing multi-disciplinary teams of varying sizes and complex programs of work in different industry verticals with specialization in Airlines Industry (Reservation, Ticketing, Fares, Ticket Reissue & Refund, Electronic Miscellaneous Document and Airline SOA Interface).
Has the ability to build strong relationships with all stakeholders and to turn proposals into reality. Especially successful in management roles that demand rigor, a high level of drive and dedication and a focus on delivering business outcomes through the use of different project & product management methodologies (waterfall, iterative and agile). Innovative professional with proven ability to identify, analyze, and solve problems to increase customer satisfaction.
Technical expertise involve study, design, development, implementation and troubleshooting of three/two-tier architecture based intranet/internet/client-server database applications.
Currently performing a role of Engagement / Delivery Project Manager (PMP Certified) at Mphasis based out of Zurich, Switzerland for the following critical HP’s products/applications (operational environment) that has high usability / visibility within Airline Services domain:
AxsRes Airlines Reservation and Ticketing. AxsControl Airlines Departure Control System. Revenue Management System (RMS) Manage operational capability of airlines
RMS system using various PROS’s product. Airport Flight Information System (AFIS/AFIS+) Skyslot Management System
Previously I was managing the below airlines products based out of Miami USA:
HP Fares Features to provide complete pricing functionality of many airlines world-wide, have high pricing accuracy, fully automated rule processing, extensive private fare capabilities and maintenance of historical data / pricing. The current clients include United, US Airways, COPA, Virgin Atlantic, FlyBE, Island Air, Swiss International, Brussels Airlines, Malmoe Aviation and Olympic Airlines.
Ticket Reissue and Refund (TRR) Features to provide voluntary & involuntary ticket refund and reissue. The current clients are Virgin Atlantic, FlyBE and Swiss International.
EMD (Electronic Miscellaneous Document) Features to provide capability to airlines to offer & issue various optional services and issue EMD against them. The current client is Virgin Atlantic and it is expected to add 3 new airlines by end of this year.
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Hardware and Software Environment:
Operating System : UNIX (SCO, AIX, HP, Solaris), Linux 6.2/7/7.1,Windows 95/98, and DOS 6.22Products/Tools : Microsoft Project, Enterprise ArchitectLanguages : Shell Scripts, Prolog, C, Informix 4GL, ESQL-C, Visual Basic 6.0 (conversant with ADO, ActiveX Controls, and DLL)RDBMS : Informix 7.X, SQL Server 7.0, FoxPro 2.6aBusiness Domains : Production and Planning Control, Hospitality, Effort Tracking / Billing, Airlines
Pricing / FaresProject Management : Agile, Iterative and WaterfallMethodologies
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Professional Experience
Project Experience Highlights:
Project Name : Management of Operational Environment of HP’s Passenger Service and Non-Passenger Service System [Mphasis]
Duration : 1st JUNE 2014 – currentEnvironment : TPF Mainframe, UNIX, LINUX, C, Shell Script, Java, Dot Net and
XML Web ServicesSkill/Tools : Engagement and Project Management Client : Swiss Airlines, Brussels Airlines, Malmo Aviation,
several Airport Ground-handlers like Swissport etc.Applications : AxsRes, AxsControl, RMS, AFIS/AFIS+ and Slot Manager
Role: Engagement Manager / Delivery Project Manager (at Zurich, Switzerland)
Responsibilities: Account and Engagement Management (between HP and Mphasis) responsibilities that include:
Business Strategy & Growth Handling of New Proposals Estimations Contractual Changes Operational Level Agreements
Resource Planning. Continuous improvement in Productivity Trends and Process Improvement in projects.
o Delivery Project Management responsibilities include End-to-end Delivery Management of various product enhancements and client requests. Production Support Operations. Management of various Stakeholder Expectation (including external airlines client). Communication Management. Single point of contact and 1st level of escalation from management
perspective for all the above products within operational environment for both HP’s internal and external clients.
Plan regular knowledge transfer and update sessions. Provide knowledge to offshore on new areas (areas on which offshore has not worked)
Query Resolution at the bestshore level. Consolidate Queries for onsite/Client Resolution. Ensures all Quality and Project Management activities in the process. This includes creation of
project initiation and plan documents - project registration, application overview and scope, infrastructure requirement, staff requirement, training requirement, application support migration plan, risk identification, communication plan, production support turnover checklist, process usage plan, team management plan, quality plan, measurement plan, and configuration plan.
Discuss with bestshore and onsite leaders for day-to-day deliveries and issues. Change Management.
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Project Name : HP Fares Production Support [Mphasis]Duration : 1st NOV 2008 – 31st May 2014 (approx. 6 years)Environment : LinuxSkill/Tools : Project Management (Production Support – Waterfall), Prolog, C, Shell Scripts, Perl Script, TCL/TK, XML Web ServicesClient : United, US Airways, COPA, Virgin Atlantic, FlyBE, Island Air,
Swiss Airlines, Brussels Airlines, Malmoe Aviation and Olympic Airlines.
Role: Delivery Project Manager (at Miramar FL, USA) Responsibilities: Planning for Product Enhancements. Resource Planning / forecasting. End to end Delivery Management of various product enhancements and client requests. Production Support Operations. Product Invoicing. Management of various Stakeholder Expectation (including external airlines client). Communication Management. Single point of contact and 1st level of escalation from management
perspective for all the above products within operational environment for both HP’s internal and external clients.
Plan regular knowledge transfer and update sessions. Provide knowledge to offshore on new areas (areas on which offshore has not worked)
Query Resolution at the bestshore level. Consolidate Queries for onsite/Client Resolution. Ensures all Quality and Project Management activities in the process. This includes creation of
project initiation and plan documents - project registration, application overview and scope, infrastructure requirement, staff requirement, training requirement, application support migration plan, risk identification, communication plan, production support turnover checklist, process usage plan, team management plan, quality plan, measurement plan, and configuration plan.
Discuss with bestshore and onsite leaders for day-to-day deliveries and issues. Continuous improvement in Productivity Trends and Process Improvement in projects. Change Management. Requirement Analysis, Estimation and Design.
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Project Name : Ticket Reissue & Refund (TRR) and EMD Production Support [Mphasis]Duration : 1st Sep 2012 – 31st May 2014 (approx. 1 year and 8 months)Environment : Windows/LinuxSkill/Tools : Project Management (Production Support – Waterfall), .Net, Prolog, C, TCL/TK, XML Web ServicesClient : Virgin Atlantic, Swiss Airlines, Brussels Airlines
Role: Delivery Project Manager (at Miramar FL, USA) Responsibilities: Planning for Product Enhancements. Resource Planning / forecasting. End to end Delivery Management of various product enhancements and client requests. Production Support Operations. Product Invoicing. Management of various Stakeholder Expectation (including external airlines client). Communication Management. Single point of contact and 1st level of escalation from management
perspective for all the above products within operational environment for both HP’s internal and external clients.
Plan regular knowledge transfer and update sessions. Provide knowledge to offshore on new areas (areas on which offshore has not worked)
Query Resolution at the bestshore level. Consolidate Queries for onsite/Client Resolution. Ensures all Quality and Project Management activities in the process. This includes creation of
project initiation and plan documents - project registration, application overview and scope, infrastructure requirement, staff requirement, training requirement, application support migration plan, risk identification, communication plan, production support turnover checklist, process usage plan, team management plan, quality plan, measurement plan, and configuration plan.
Discuss with bestshore and onsite leaders for day-to-day deliveries and issues. Continuous improvement in Productivity Trends and Process Improvement in projects. Change Management. Requirement Analysis, Estimation and Design.
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Project Name : Automated Baggage Rule (ABR) [Mphasis]Duration : 1st Aug 2011 – 31st Aug 2012 (approx. 1 year)Environment : UNIX/LinuxSkill/Tools : Project Management (Development –Iterative), Prolog, C, Shell Scripts, Perl Script, TCL/TK, XML
Role: Delivery Project Manager (at Miramar FL, USA) Responsibilities: Requirement Analysis, Estimation and Design Ensures all Quality and Project Management activities in the process. This includes Creation of project initiation and plan documents - project registration, Budgeting, Control and Invoicing Application overview and scope, Infrastructure requirement, Staffing requirement, Training requirement, Implementation and Application support migration plan (production support turnover checklist), Risk identification, Communication plan, Process usage plan, Team management plan, Quality plan, Measurement plan, and Configuration plan. Query Resolution at the bestshore (offshore) level. Consolidate Queries for onsite/Client Resolution. Discuss with bestshore (offshore) and onsite leaders for day-to-day deliveries and issues. Change Request Management Implementation Planning Continuous improvement in Productivity Trends and Process Improvement in projects.
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Project Name : OPTIONAL SERVICE FEES (OSF) [Mphasis]Duration : 2nd Feb 2010 – 31st July 2011 (approx. 1.5 years)Environment : UNIX/LinuxSkill/Tools : Project Management (Development – Agile Iterative), Prolog, C, Shell Scripts, Perl Script, TCL/TK, XML
Role: Delivery Project Manager (at Miramar FL, USA) Responsibilities: Requirement Analysis, Estimation and Design Ensures all Quality and Project Management activities in the process. This includes Creation of project initiation and plan documents - project registration, Budgeting, Control and Invoicing Application overview and scope, Infrastructure requirement, Staffing requirement, Training requirement, Implementation and Application support migration plan (production support turnover checklist), Risk identification, Communication plan, Process usage plan, Team management plan, Quality plan, Measurement plan, and Configuration plan. Query Resolution at the bestshore (offshore) level. Consolidate Queries for onsite/Client Resolution. Discuss with bestshore (offshore) and onsite leaders for day-to-day deliveries and issues. Change Request Management Implementation Planning Reporting of project & financial dashboard Continuous improvement in Productivity Trends and Process Improvement in projects.
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Project Name : EDS LEO PRODUCTION SUPPORT [Mphasis]Duration : 26th June 2006 – 31st Oct 2008Environment : Sun Solaris Unix, INFORMIX Dynamic Server 7.31.UD4W6Skill/Tools : Informix 4gl.7.31.HC3, Shell Script, ESQL/C 9.52, and C.Client : Sabre
Role: Delivery Project Lead (at Pune, India) Responsibilities: Work Allocation at Resource Level. Query Resolution at the offshore level Consolidate Queries for onsite/Client Resolution Ensures all Quality and Project Management activities in the process Discuss with offshore and onsite team leaders for day-to-day deliveries and issues. Requirement Analysis and Design Construction Technical Guidance in Coding and Code Review Unit Testing and Integration Testing Implementation after client acceptance Production Support of the existing LEO application and ensure no schedule slippage of any support
issues/tickets Plan regular knowledge transfer and update sessions Continuous improvement in Productivity Trends and Process Improvement in projects
Project Name : LA QUINTA SPIRIT GUI (at Keane India Limited)Duration : June 2005 till February 2006Environment : Server Side: IBM AIX 5.0, INFORMIX Dynamic Server 7.31.UD4W6 Client Side: SQL Server 2000Skill/Tools : Informix 4gl.7.31.HC3, Shell Script, ESQL/C 9.52, and C. Enterprise Architect.Client : La Quinta Hotels & Suits (USA)
Role: Delivery Team Lead (at Noida/Gurgaon, India) Responsibilities:
o Work Allocation at Resource Level.o Query Resolution at the offshore levelo Consolidate Queries for onsite/Client Resolutiono Ensures all Quality activities in the processo Discuss with offshore and onsite team leaders for day-to-day deliveries and issues.o Establishment of Proof of Concepto Requirement Analysis and Designo Technical Guidance in Coding and Code Review
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Project Name : LA QUINTA PRODUCTION SUPPORT (at Keane India Limited)Duration : April 2002 till May 2005, March 2006 till June 2006Environment : IBM AIX 5.0, INFORMIX Dynamic Server 7.31.UD4W6, SQL Server 2000Skill/Tools : Informix 4gl.7.31.HC3, Shell Script, ESQL/C 9.52, C and Visual Basic.Client : La Quinta Inns and Suits, USA
Role: Delivery Team Lead (at Noida/Gurgaon, India) Responsibilities:
o Work Allocation at Resource Level.o Technical Guidance in Coding and Code Reviewo Query Resolution at the Offshore levelo Consolidate Queries for onsite/Client Resolutiono Ensures all Quality activities in the processo Ensure that the knowledgebase is updated with the resolution of tickets solved at offshore.o Discuss with onsite team leaders for day-to-day deliveries and issues.o Pick the tickets from remedy and update as per standard template. o Check if all the tickets worked by team is updated in WSR and SLAs are not missed on any
ticketo Resolve the problem of team members. If the problem cannot be resolved internally, onsite
team coordinator will be contacted. o Should update status of the tickets worked by his team. He/she should act as a point of contact
for onsite.o Analysis, Coding, Review of Problem Ticketso Unit Testing and Integration Testingo Prepare the Status Reports and attend Weekly status meeting.
Role: Delivery Team Lead (at Dallas TX, USA) Responsibilities:
o Provide test plans for only testing tickets.o Provide analysis/design document for only coding tickets.o Provide clarifications to the offshore issues/queries.o Provide timely feedback on offshore deliverables.o Closure of tickets within SLA.o Provide knowledge to offshore on new areas (areas on which offshore has not worked).o Ensure that minimum two days of work is present in pipeline.o Ensure that the process is being followed correctly at Onsite (Onsite PL / Team Leaders)o Ensure maximum problem clarity to Offshore when a ticket/problem is downloaded to Offshore.o To provide Business/System Impact and overview for the problem tickets that they download to
Offshore.o Make sure that the work getting downloaded to Offshore is as per the resources allocated, and
the deadlines should be given keeping the volume of work in hand at Offshore, or else the priority of work should be defined clearly.
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Project Name : TeaFast Application (at Array Solutions India Limited)Duration : 1st May 2001 – 31st March 2002Environment : HP UNIX 10.2, Informix IDS 7.31Skill/Tools : Informix 4gl.7.31.HC3, Shell Script and ESQL-C.Client : Internal
Role: Delivery Team Member (at Kolkata, India) Responsibilities:
o Involved in Designing of Database Objectso Developed many 4GL screens, 4GL Reports, 4GL Modules, Interface Programs using C and
ESQL-Co Reviews as per Quality Standardo Unit Testing and Integration Testingo Database support including Performance Tuning, Assigning backup strategy, Monitoring of
Server processes
Project Name : Personal Recruitment Web Portal (at CMC Limited)Duration : Feb. 2001 to Mar. 2001Environment : Linux 6.0, Intel Entares (4 CPU PII-Xeon), Compaq PII PCs Skill/Tools : Servlets, JavaScript, HTML, Informix 7.3Client : Internal
Role: Delivery Team Member (at Kolkata, India) Responsibilities:
Did the system study Designed the system flow of the application Designing the front end screens
Project Name : Production Planning and Control (PPC) System (at CMC Limited)Duration : May 2000 to Dec.2000Environment : SCO UNIX OpenServer 5.0.5, Informix 7.2, Intel Entares PII – Xeon Server Skill/Tools : Shell Scripts, Informix 4gl, ESQL/C and CClient : Indian Defence Organization (Ordinance Factories)
Role: Delivery Team Member (at Kolkata/Trichy, India) Responsibilities:
o System Studyo Preparation of functional specifications.o System Design.o Construction (Front end INFORMIX-4GL,ESQL/C,C, Unix Shell Scripts, Finalization of
Program Structures, Form Layouts and coding convention)o Testing
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Project Name : Migration of PPC System (at CMC Limited)Duration : Feb. 2000 to April 2000Environment : SCO UNIX OpenServer 5.0.5, Informix 7.2, Intel Entares PII – Xeon Server.Skill/Tools : Shell Scripts, Informix 4gl, Visual Basic 5, and Crystal Reports.Client : Indian Defence Organization (Ordinance Factories)
Role: Delivery Team Member (at India) Responsibilities:
o Study of the Existing PPC package Programming Utilities (Shell, C) at the SCO UNIX end.o Programming Utilities (VB) at the Windows95/98 end o Fine Tuning Of the Source Code in VB and all aspects of Database Programming in VBo Design And Development of ActiveX control (DAO with ODBC).
Project Name : Porting, Testing and Implementation of PPC System from HP-Magnum to SCO UNIX (at CMC Limited)Duration : Sep 1999 to Jan 2000Environment : SCO UNIX OpenServer 5.0.5, Informix 7.2, Intel Entares PII – Xeon Server.Skill/Tools : Shell Scripts, Informix 4gl and C.Client : Indian Defence Organization (Ordinance Factories)
Role: Delivery Team Member (at India) Responsibilities:
o System Studyo System Design.o Constructiono Testingo Implementation Of the System
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Personal Details
1. Name : ARINDAM MUKHERJEE
2. Education Qualification : Masters in Science &
Post Graduate Diploma in Computer Application
3. Experience Details in months : 15+ Years
4. Primary/Experienced Skill Sets : Program/Project/Product Management,
UNIX, Linux, Informix, C, Shell Scripts,
5. Secondary/Trained Skill Sets : Prolog, Visual Basic, HTML, XML, SQL Server
6. Email Contact : [email protected] / [email protected]
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