Amit Chakraborty 61/a Bhattacharya Garden Lane Serampore Hooghly (W.B)Mobile no.- +86 13021222539Email – aamitchakraborty@gmail.com

Experience Summary

I am an associate with Cognizant Technology Solutions with total of 54 months of industry experience in Pega PRPC Application Development and Software Testing in varied domains which range from Banking Financial Services to Media.

I have started my career as a Pega developer .I have experience in end to end Analysis, Design, Development, unit testing of applications in PRPC activities along with leadership and coordination skills. I have undergone extensive training in Pega PRPC I have worked on projects for client Mercedes Benz Company, Credit-Suisse ,Siam Commercial Bank and an internal project of Cognizant named Operational Hub , AMEX ICSS & Capital One (Enterprise Case Management).

TechnologyBelow is a list of important Operating Systems, Software Products, Tools and Methods that I have worked with.

Operating Systems

Programming Languages

Special Software/Tools Technology Databases System Software

Windows 98/XP/2000/VISTA/WINDOWS 7.

VB Script , HTML, C/C++,JAVA, Java script

Bulk Upload, Code Review ,ETL Pega PRPC V5.5, Pega PRPC V6.1, Pega PRPC V6.2,Pega PRPC V6.3,Pega PRPC 7

Oracle 9i, MS-Access, SQL Server 2008.

Career Profile

Dates Organization RoleSeptember -2011-Till Date

Cognizant Technology Solutions Associate

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AssignmentsThe details of the various assignments that I have handled are listed here, in chronological order.

Cognizant Technology Solutions

Project Mercedes Benz Auto Finance Ltd. And Mercedes Benz Leasing Company (MBAFC & MBLC)

Location Beijing, China

Customer MBAFC

Period From Aug 2014 to till date

Description & Responsibilities The basic objective of this project is to automate the customer service and collection process of Mercedes Benz Auto Finance Ltd. And Mercedes Benz Leasing Company (MBAFC & MBLC).The main challenge of the project was to develop the different complex processes in Very aggressive timeline. The key objective of this project is:• Automate and implement different complex business logic of

MBAFC and MBLC.• Implementing Inbound/Outbound Call and SMS functionality with

the help of CPM framework.• Inter relation between Customer Service and Collection processes.• Synchronizing CMS (Client DB) and pega Tables to get proper

business data which further generate work objects automatically.• Providing report viewing functionality for managers to track

different processes.• Application can be rolled out to global market easily and quickly with

very minimal changes.• Easy maintainability of business rules and correspondence templates• Supporting Chinese characters without localization

Responsibilities

I am part of innovation team at onsite. As part of my role, I have documented the ideas and actively participated in proposing them to business.

As a team member of onsite, I have implemented smart solution which improved the business process and supported in different area of Business which is highly appreciated from Client.

As a key member in providing estimations and feasibility checks for several requirements to the clients which led them decide the budget of enhancements.

Remarkable in addressing enhancements single handily for all departments of the Application.

Shown my dedication towards initialize New Business for Organization.

P1, P2 defect fixing for Collection & customer Service Department within SLA.

Project Release related support & issue solving. Active participation to provide Business solution to improve process. Give suggestion for new requirement & help BA to prepare FRS . SR Follow up UAT Environment issue New Environment set up P3 defect fixing with priority

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ETL modification & run for defect purpose Work on Change request of new requirement Involved into multiple areas of the project whenever asked for. Maintain proper communication between IT , Business & also

organization Responsible for other duties as assigned by IT/Business/Other Team Support in both project work (development activity) & maintenance

also.

Role Developer

Solution Environment Windows 7

Tools Pega (PRPC 6.3 , 7), ETL, SQL Server ,MS Word, MS Excel

Project GBMS (Global Break Management System)

Location Kolkata, India

Customer Credit-Suisse

Period From MAY 2013 to till date

Description & Responsibilities Credit Suisse was founded by Alfred Escher in 1856 under the name Schweizerische Kreditanstalt (SKA, Swiss Credit Institution). The bank is organized into three divisions, Investment Banking, Private Banking, and Asset Management. Shared Services, which includes functions such as IT, marketing and legal/compliance, encompasses all three major areas.Credit Suisse is considered to be within the prestigious "bulge bracket" of investment banks. The firm earned accolades throughout the recent financial crises for prudent risk management and strategic allocation of capital. It also gained prestige for being one of the few major international banks to weather the crisis without any direct government support. In 2009, Credit Suisse was recognized as "Bank of the Year" by the International Financing Review.In 1942, it opened its first branch outside of Switzerland, in New York City. In 1988, it gained a controlling stake in The First Boston Corporation, hence the long-time name of its investment banking unit Credit Suisse First Boston. In 1993, Credit Suisse Group bought Schweizerische Volksbank (People's Bank of Switzerland). In 1996 the two retail banks were merged and renamed Credit Suisse. In 2000, it acquired the investment bank Donaldson, Lufkin & Jenrette (DLJ) and, with it, an e-commerce software portfolio, including DLJ Direct, that it later sold to the Bank of Montreal.

Responsibilities Requirement Analysis. Developing flows, sections, activities and other

rules to implement the business logic. Unit Testing

Role Developer

Solution Environment Windows 7

Tools Pega (PRPC 5.5), MS Word, MS Excel

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Project SIAM ApplicationLocation Kolkata, India

Customer Siam Commercial Bank

Period November 2012 – MAY 2013Description & Responsibilities

Client DescriptionSiam Commercial Bank is the leading universal banking group in Thailand, with the highest market capitalization and the largest branch and ATM network. Since its establishment SCB has dramatically transformed itself in a far reaching to an evolving and increasingly competitive financial services landscape.

Project Description

The client wanted to develop an enterprise Lending Solution that will have the following features: straight through process covering all retail Lending products and should support Multi channel via web technology. It is developed on cloud technology. The program is expected to cover all functions of an end to end lending process starting from loan application, loan origination, processing, underwriting, closure, post closure and disbursement. The program is being implemented in two major phases; the phase 1 is for Mortgage products and the following phase will cover other lending products like car loan, credit card etc. The program also has a vast BRE component with configurable complex business rules that will be managed by the business users once the application goes live.

Responsibilities

Requirement Analysis. Developing flows, sections, activities and other

rules to implement the business logic. Unit Testing

Role Developer

Solution Environment Windows 7

Tools Pega (PRPC 6.1), MS Word, MS Excel

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Project Operational Hub (OPSHUB)Location Kolkata, India

Customer Cognizant Internal

Period May 2012 –October 2012Description & Responsibilities Project Description

An application development which is to be used by BPM managers and higher authority which shows some of the latest features of Pega v6.1. Application includes Process Automation, various UI designs, graphs and charts, database design and PRPC tables.

Process Automation, where Folder object and Work Object creation and routing the work objects were done using flows.

Working with Agents during process automation. Working with UI design, Portal design, activities to store data into

PRPC database, fetching data from DB, generating Excel and send outbound mails with and without attachments.

Using Service Levels to process work as required. Using Summary views and List views to display data on the

dashboard of the portal. Also used drill down feature to display another summary view with the on-click of one.

Parsing files into the DB. Sending different types of files in server using Connect-File. Working with File Listeners. Condition wise display of screen as per operator.

Responsibilities Requirement Analysis, Effort Estimation of efforts, Resource and work

allocation. Development Database Handling Interacting with Clients/Business Analyst to identify the testing needs

and for issue resolution Created Test Plan and Test Strategy Designed Test conditions Onsite communications every day for sync up the onshore and

offshore activities.

Role Developer

Solution Environment Windows 7

Tools Pega (PRPC 6.1)

Project CruseNextGen (International Consumer and Small Business Services)

Location Kolkata, India

Customer AMEXPage 5 of 8

Period March 2012 –April 2012Description & Responsibilities Project Description:

CRUSE Next Generation (CNG) is a capability for Commercial Underwriting that uses company financial statements in addition to internal information and credit bureau data to bear the risk associated with high exposure accounts and empower higher spend.

The CNG platform will:A.   Ameliorate risk underwriting and decision support for Managers and UnderwritersB.   Enhance customer satisfaction by engaging the customer during the processC.   Improve access to policies, guidance and supportD.   Implement a AET compliant, secure and scalable technology platformE.   Be compliant with banking regulationsF.    Integrate with the existing Risk Systems to utilize commercial and consumer information

ICSS currently does not have an Underwriting platform in place to meet International market growth, market penetration, and demands of a rapidly changing industry.

By implementing CNG, the ICSS business team will discover1.            Enriched end-user experience and copacetic customer satisfaction2.            Reduced operational costs by focusing on process efficiencies3.            Improved decision quality by enriching the underwriters with 360 degree view of the customer, eliminating redundant or inconsistent information and reducing paper support documentResponsibilities

Requirement Analysis, Effort Estimation of efforts, Resource and work allocation.

Interacting with Clients/Business Analyst to identify the testing needs and for issue resolution

Created Test Plan and Test Strategy

Defect Fixing

Defect Analysis and Tracking.

Onsite communications every day for sync up the onshore and offshore activities.

Designing of Automation test plan and writing proposal foe Automation

Role Developer

Solution Environment Windows XP, Windows 7

Tools  PRPC

Project Enterprise Case Management

Location Kolkata, India

Capital One Capital One

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Period January 2012 –February 2012Description & Responsibilities Project Description

Account Servicing AgentAccount Servicing Agents identify potential fraudulent auto dealers in system of record (CLO) and flag dealerships. A case is then initiated real time to the Case Management Solution via real time messaging.These agents also have view only access into the Case Management system to view updates to cases.

Dealer Risk Investigations

The Dealer Risk Investigations group investigates the auto dealerships that have been flagged by the Account Servicing group, by reviewing each of the individual contracts that the auto dealer initiated. The Dealer Risk Investigations group will disposition each individual contract as ‘Clean’ or ‘Confirmed Fraud’.For those cases where all contracts have been dispositioned as ‘Clean’, the system will call a web service to clear the contract hold on the dealer, providing the dealer ID.For those cases where one or more contracts have been dispositioned as ‘Confirmed Fraud’, the system will either write off the balance, initiate a repossession of the vehicle(s), and possibly refer the case to a legal team if the sum of the contracts that were confirmed as being fraudulent is over a certain amount.

Legal Agents

Legal Agents receives those cases that have been reviewed by the Dealer Risk Investigation group where one or more contracts within that case has been dispositioned as ‘Confirmed Fraud’ and the sum of those contracts is greater than a configurable amount.

Role and Responsibilities

Requirement Analysis. Developing flows, sections, activities and other

rules to implement the business logic. Unit Testing

Role Developer

Solution Environment Windows XP

Tools PRPC

Education

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Examination/Specialization Institute Board/University Year of Passing

Percentage

B.Tech B.P.Poddar InstituteOf Management

&Technology.

WEST BENGAL UNIVERSITY OF TECHNOLOGY

2011

Higher Secondary(10+2th)

Ramkrishna Mission

Rishra.

West Bengal Council Of Higher Secondary Education

2007 70.0

Madhyamik(10th)

Barrackpore Ramakrishna Vivekananda Mission Vidyabhawan

West Bengal Board of Secondary Education

2005 74.5

Certifications

Certified Senior System Architect In Pega PRPC v5.5 November 2013

Certified System architect in Pega PRPC v.6.1

CCP in PEGA

CCP in JAVA

Personal Details

Date of Birth 15th Oct,1989Nationality Indian

Passport Details

Name as on passport

Passport Number

Date of Issue Expiry Date Place of Issue

Amit Chakraborty

J7570272 17/06/2011 16/06/2021 KOLKATA

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