Michelle Perezwww.linkedin.com/pub/michelle-perez/49/64b/14b/

michelleperezlh@gmail.com(562) 347-0963

EDUCATIONCalifornia State University, Fullerton Aug. 2010 – Dec. 2014Bachelors of Arts, Business Administration GPA: 3.2 Concentration: Economics and Management

RELATED COURSEWORK

Communications Critical Thinking Business Writing

Strategic Management Financial Accounting Economics: Research Methods

PROFESSIONAL EXPERIENCEH & R BlockDistrict Marketing Ambassador Jan. 2015 - present New client growth, lead and appointment generation Guerilla marketing Local marketing: street teams, tax talks, partnerships, events Represent H & R Block in community events and educate Submit daily reports of activations, goals, findings, and feedback

Client Service Professional/Administrative Jan. 2013 - present Manage all outbound and inbound telephone calls, faxes, and emails Ensure confidentiality and security of clients’ tax documents and personal information Utilize Excel for expense reports, tracking and managing financial transactions Spanish to English and vice versa translator for clients Sort, file, retrieve, and update multiple client files Manage office supplies inventory and order as needed Manage the daily schedules of tax preparers’ appointment availability

VOLUNTEER EXPERIENCEEntrepreneurship Society Board Member and Director June 2014-Dec. 2014 Collaborate with board members for special events (e.g. general meetings, fundraising, promotional events,

recruiting) Conduct surveys and generate feedback on members’ club experience

Agape Christian Center Mission Trip, Nicaragua Sept. 2014 Work with over 800 children in the course of 5 days Perceive and engage in others’ needs Managing and adapting to unforeseen or unplanned difficulties Provide proficient translation assistance for instruction of daily activities

Head of Arts and Crafts June 2011-present Coordinate activities for children of diverse ages Organize and order all the supplies within a budget Utilize creative skills to develop projects and crafts to keep children active Sunday School Leader/Teacher Jan. 2011present Collaborate in the organization and coordination of annual fundraising events Collaborate in the coordination and planning of annual summer programs for children

SKILLS AND INTERCULTURAL Microsoft Office (Excel, Word, PowerPoint) Proficient in Spanish (oral, written) Problem Solving Time Management Presentation and Communication Research