RONALD K. TUCKER

rkengi56@gmail.com 253.302.6704 Lakewood, WA

RETAIL MANAGEMENTSuccessful 16-Year Record of Solid Retail Leadership Performance

Maximizing Sales and Customer Satisfaction through Implementing Advanced Problem-Solving and Employee Motivational Strategies

Dedicated manager with proven ability to structure store operations and motivate staff to increase sales and profitability, while concurrently improving service levels. Consistently met all annual sales and profit goals throughout retail management career. Computer-skilled.

KEY AREAS OF EXPERTISESupervising / Scheduling Staff Retail Sales Management Purchasing / Vendor RelationsTeam Building Merchandising Productivity ImprovementRecruitment / Hiring Cost Control / Inventory Control New Store Opening / StaffingProductivity Improvement Sales Forecasting & Planning Planogram ImplementationTraining / Development Hardlines / Homelines / Softlines Installation Services

“Ron Tucker produces exceptional results. He has cultivated strong leadership skills over the years. On a daily basis he consistently produced positive business results and built seamless rapport with customers and peers.

His ability to lead courageously makes him a significant asset.” – Former Supervisor at Lowes Home Improvement Warehouse

RETAIL EXPERIENCELOWES HOME IMPROVEMENT WAREHOUSE March 2014– July 2014Progressed through a series of promotions and lateral moves, overseeing select store operations and staff for facilities as large as 185,000 sq. ft. and with overall annual sales volumes as large as $40MAssistant Store Manager –Longview, WARecruited to help turn around store with 5-year history of losses. Managed 15 staff (supervisors and sales associates) and departments that included Millworks, Hardware and Tools, Lumber and Building Materials, Commercial Sales, Outside Sales, and Installation Projects. Established sales goals and monitored performance, oversaw merchandising, managed installation contracting vendors, implemented and maintained planograms, controlled expenses, and managed all other daily operations.

LOWES HOME IMPROVEMENT WAREHOUSE June 2012 – March 2014Assistant Store Manager –Manitowoc, WIRecruited to help turn around store with 5-year history of losses. Managed 15 staff (supervisors and sales associates) and departments that included Millworks, Hardware and Tools, Lumber and Building Materials, Commercial Sales, Outside Sales, and Installation Projects. Established sales goals and monitored performance, oversaw merchandising, managed installation contracting vendors, implemented and maintained planograms, controlled expenses, and managed all other daily operations.

LOWES HOME IMPROVEMENT WAREHOUSE January 2011 – May 2012Assistant Store Manager / Sales Manager – Brown Deer, WI

Recruited to help turn around store with 5-year history of losses. Managed 15 staff (supervisors and sales associates) and departments that included Millworks, Hardware and Tools, Lumber and Building Materials, Commercial Sales, Outside Sales, and Installation Projects. Established sales goals and monitored performance, oversaw merchandising, managed installation contracting vendors, implemented and maintained planograms, controlled expenses, and managed all other daily operations.Made significant contributions to turning around store performance to achieve profitability within 8 months:

Increased Installation Project Sales 60% within 6 months (matching the previous entire prior year of sales and representing 20%+ of the store’s total sales) by improving product, sales, and customer service trainings for staff and strictly holding them accountable for sales outcomes.

Led initiatives that improved the store’s overall customer service ranking from the bottom 30% to the top 16% (from 1200th out of 1700 stores nationwide to 274th).

Motivated contracting vendor performance to increase installation service scores 42 percentage points (from 43% to 85%), in comparison to regional average of 78%.

Spearheaded innovative promotions, recruiting vendors to facilitate customer installation trainings that differentiated product value and further encouraged sales growth.

LOWES HOME IMPROVEMENT WAREHOUSE 2006 – 2011 (Successively)Sales Manager – Kent, WA / Wauwatosa, WIManaged all store salesinside, outside, and commercial functions. Directed 18 sales specialists. Utilized forecasting and competitive analysis methods in developing yearly sales plans.

Played major role in opening new store in Kent; established sales operations and built sales team; helped interview and hire 150 employees; exceeded first year sales goal by 12%.

Continued to achieve double-digit year-after-year sales growth at both stores, utilizing strategies that included intensive staff training, cross-merchandising, performing major resets, strategically controlling inventory, and improving in-stock conditions.

Consistently and strictly controlled expenses, staying within the budget for all project installation, inside, outside, and commercial sales activities.

Retained respectable employee retention levels; coached sales associate into department store management position.

LOWES HOME IMPROVEMENT WAREHOUSE 2006Assistant Store Manager – Tukwilla, WAManaged 15 employees and oversaw Commercial Sales, Millworks, Lumber and Building Materials, Garden, Plumbing, Electrical, and Flooring Departments, but quickly promoted into sales management based on earlier successes in increasing department sales.

LOWES HOME IMPROVEMENT WAREHOUSE 2002 – 2006 (Successively)Department Supervisor – Rainier, WA / Tukwilla, WAHired as Commercial Sales Specialist in 2002 and soon promoted to Department Supervisor. Circulated across virtually all store departmentsrecruited to lead each based upon growing reputation of increasing sales through solving operational problems, reshaping sales goals, establishing contractor expectations, setting high standards, and motivating staff.

HOME DEPOT – Seattle, WA 1998 – 2002Backup Merchandising Manager / PBC AssociateAssisted department manager with daily operations, ordering stock to maintain inventory and non-stock products for special orders of customers.

RONALD K. TUCKER PAGE 2EAGLE HARDWARE & GARDEN – Seattle, WA 1996 – 1998Sales SupervisorManaged 3 departments successively, earning a reputation as a troubleshooter and problem-solver.

EDUCATIONTACOMA COMMUNITY COLLEGE: Completed two years of business, music, and general studies courses.

UNIVERSITY OF MARYLAND: Completed one year of business correspondence courses.

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