Nicole BrooksCoatesville, PA 19320

BrooksNic.88@gmail.com - 484-288-9525

Organized, outgoing, and driven professional who is currently pursuing Bachelor’s degree in Elementary Education. 8 years of experience in retail sales and customer service industries, with 5 years of management experience. Self-starter who is eager to learn new skills. I work well as part of a team, and am self-motivated to keep myself driven to succeed. I am looking for a position in education that will offer new challenges and gain experience in my field of study.

WORK EXPERIENCEAccount Specialist and Senior Financial Service Representative

Citadel Federal Credit Union - West Chester/Exton, PA - February 2015 to Present

Taking auto loan, credit card, mortgage, and personal loan applications Walking members through all loan processes and answering their questions as accurately

as possible Maintaining NMLS registration by annually completing training courses Conducting myself in a professional manner while complying with federal regulations

and operational compliance. Stay organized and calm to efficiently handle and service members during peak traffic

hours Continuously grow and maintain relationships with members by giving each of them

Citadel Class Service Being self-driven to ensure that I am meeting my own personal monthly goals Utilizing my time efficiently in order to promote convenience to our members Setting and keeping all call back times to reach out to members and ensure their needs

were met Communicate proficiently, both written and verbally, with my own team and back office

departments in order to rectify any customer concerns or issues Ensuring that forms are filled out in qualitative manner to ensure compliance with federal

regulations Properly scanning, uploading, and digitally filing paperwork

Financial Service Representative

Citadel Federal Credit Union - South Coatesville - May 2014 to February 2015

Ensure that each member is treated with respect and their transactions are handled confidentially.

Conducting myself in a professional manner while complying with security and operational compliances.

Utilize strong listening skills to ensure accuracy for every transaction Make recommendations for financial products that would benefit the member and the

company needs through knowledge of financial services

Listen to member's objections or issues and offer them a resolution so that they leave happy

Continuously grow and maintain relationships with members by giving each of them Citadel Class Service

Working as a team to ensure that the branch is meeting sales Being self-driven to ensure that I am meeting my own personal monthly goals Responsible for creating and maintaining up-sell and journal queues Balance cash, checks, and vouchers at the end of every night

Assistant Store Manager

Stride Rite Children's Group, Inc - Exton, PA - October 2010 to May 2014

Properly measure children's feet utilizing a "Brannock" device Recommend the "Rite" shoe based on the child's development Greet every customer in a warm, welcoming manner Orient the customer to the store based off of their needs Answer incoming calls in a timely manner Receive shipments of products to ensure accuracy Ship and transfer shoes to customers and surrounding stores Handle customer complaints in an understanding manner Use product knowledge to help customer decide which shoes and products to purchase

and for their child Assign tasks and see that they are completed by designated associates Finishing my own tasks around servicing customers Assure meals are taken in a manner which does not disrupt the flow of traffic through the

store Coach associates on their performance Manage banking deposits and till counts File daily paperwork properly Maintain a clean, and organized working environment

Teacher

Kiddie Barn Childcare - Sadsburyville, PA - August 2005 to October 2010

Direct contact with children ages 3 months to 12 years Ensure basic needs of children are met (feeding, diaper changing, safety) Creating and maintaining productive and educational environment Creating and administering lesson plans suitable for all age groups Overseeing constructive play time Overseeing school aged children and offering homework help where possible Ensuring school aged children are ready and at their designated location for school pick

up Properly identify any persons, other than children, that enter the building.

EDUCATION

Bachelors of Elementary Education

University of Phoenix University - Phoenix, AZ

2014 to 2018

Early Childhood Development

Coatesville Senior High School - Coatesville, PA

August 2003 to June 2007

Diploma

Coatesville Area Shs - Coatesville, PA

2003 to 2007

AWARDS

Educational Achievements

Maintained a 4.0 GPA through first year of school, currently at 3.93 GPA at the start of my third year

Received multiple scholarships awarded by the school for academic success

Recognized student organization at University of Phoenix at The National Society of Collegiate Scholars.

CERTIFICATIONS/LICENSES

NMLS

February 2015 to Present

VolunteerChristy DeuBuque's Comfort for Cancer

August 2014 – Present

Collecting new, soft, and cozy blankets & monetary donations for cancer fighters.

Bag and tag all donations with personal messages for delivery to hospitals around the U.S.

Raise awareness for ovarian cancer

Advertise and sell tickets to fund raising benefits