Valerie Gibson 807 Erin Lane Nashville, TN, 37221 (618)314-0632 valgibson7@gmail.com

Personal ProfileI am a college graduate with professional business skills and customer service experience seeking to further my education and advance my career.

Positive and enthusiastic attitude Maintaining high performance standards and delivering above average quality assurance Proficient in computer skills including online MS Word, Excel, PowerPoint Excellent communication and telephone skills Self Driven and Motivated – Willing to accept challenges and new opportunities for team

improvement Interpersonal skills - able to work effectively with other employees, patients and external parties Customer orientation - establishes and maintains long-term customer relationships, building trust and

respect by consistently meeting and exceeding expectations

EducationFree Will Baptist Bible College- Nashville,TNB.A. in Business Administration May 2010

Experience

Clerical and Customer Support – Acceptance Insurance Corporation, April 2011 – PresentThis position includes many tasks that must be met daily.They include:

Ability to understand basic insurance concepts, policy language and basic coverage issues

Ability to multi- task and maintain a high level of desk organization. Monitor the Claim Service Request System and input relevant information Input and distribute checks Process underwriting requests Strong verbal and written communication skills. Negotiation and problem solving abilities. Highly motivated and able to maintain a positive attitude in a fast pace environment

Nanny – The Husmann Family, September 2008-April 2011

Responsible for the welfare of their two children. Other duties include clarifying child care requirements, studying, food choices, medical conditions, personal habits, and restrictions. Required to maintain a safe environment, and create a positive child environment by preparing various activities, playing games, avoiding conflict situations and nurturing self-esteem. Performed various activities like shopping, cooking, and ironing.

Resident Assistant- Free Will Baptist Bible College, 2008-2009

Manage a college residence hall floor of 40 ethnically diverse undergraduate students. Run weekly floor meetings and conduct weekly room checks to discuss events, developments, and concerns to ensure that students are kept up-to-date on all pertinent information. Work in Residence Life office for 10 to 15 hours per week performing duties such as responding to student and staff questions, answering telephones, and operating computers and various office equipment. Enforce college and Resident Hall rules resulting in a safe, orderly and enjoyable living environment.

Cashier- Hallmark, Green Hills Mall

Enters purchases into cash register to calculate total purchase price, accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure. Counts money, gives change and issues receipt for funds received, calculates discounts or references; requests customer identification for certain discounts and receipts as required. Maintains sufficient amounts of change in cash drawer, balances cash drawer and receipts; documents discrepancies. Assists customers in locating specific items, keeps register area neat and stocked with necessary supplies, assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner.

Internship- Free Will Baptist National Association, Summer of 2009A conference held in Cincinnati, Ohio by the Free Will Baptist Association. I had many roles that I had to fill. Some duties included convention management, presenting all materials to presenters of presentations in a timely manner. Other roles such as video production assistant, organizing registration, being available to go to any job that needed done at this event were also included in this position.

Personal Activities and Achievements

Helen Ketteman Smith Award of Excellence in Business presented by the Free Will Baptist Bible CollegeElizabeth Barrett Browning Society, President 2010, Vice President 2009, and Secretary 2008.Business Department at Free Will Baptist Bible College, Secretary 2008-2010.Class of 2010, Class secretary and treasurer, 2008-2009.Free Will Baptist Bible College Most Outstanding Female Senior, Class of 2010