Lisa E. Jenkins7577 Muhly Ct.

Colorado Springs, Colorado 80915lisa.jenkins72@yahoo.com

(719)464-6676(cell) or (719)694-8734 (home)__________________________________________________________________

PROFESSIONAL OBJECTIVE:To obtain an opportunity to work with a reputable organization to put my academic qualifications, professional skills and wide experience into practice as a training or supervisory professional that will lead to further skills and advancement.

SUMMARY OF QUALIFICATIONS: Excellent written and oral communication skills as evidenced by numerous presentations and conferences. Proven success in project planning, executing tasks and troubleshooting issues to meet stated organizational goals. Strong history of effective time-management; able to multi-task; adept at learning new skills quickly; focused,

independent, highly organized, and goal –orientated with proven success in meeting deadlines. Diverse background demonstrating the ability to work successfully in various settings with multiple types of

professionals both independently and as part of a team. Extensive computer skills including proficiency in Microsoft Word, Excel, PowerPoint and Publisher.

PROFESSIONAL EXPERIENCE:

Founder, President and Executive DirectorKingdom Builder’s Family Life center, Colorado Springs, COApril 2013-presentResponsible for overseeing the administration, programs and strategic plan of the organization. Other key duties include fundraising, marketing, and community outreach.

Victim Advocate Army Community Services, Colorado Springs, COMarch 2013-presentPerformed initial screening, risk and safety assessment and safety planning with victims of sexual assault and domestic abuse. Provided bi-annual SHARP training to Garrison employees and maintain a log to track the training. Assisted victims in developing safety plans, conduct risk assessments, and provide emotional support, crisis intervention, prevention awareness and education to victims. Maintained client log, case records with limited information, and reports in accordance with regulatory and policy guidance and as established by program. Inputted pertinent statistical information into appropriate Army and FMWRC approved databases. Made recommendations to Functional representative on educational materials and resource information that should be made available for victims of domestic abuse. Coordinated and implemented all Domestic Violence Awareness Month Activities on Fort Carson to include collaborations with UCCS “Respect on Campus” for the 1st Annual “Walk A Mile In her Shoes” Event, along with the 1st Annual Domestic Violence Conference.

Employment Readiness Program Manager Army Community Services, Heidelberg, GermanyDecember 2011-May 2012Interviewed, counseled and mentored clients on career, occupational, volunteer and educational issues. Established and maintained continuous relationships with universities and other employment agencies or entities. Developed and implemented a plan to recognize business partners to coincide with national events. Developed and maintained database of job opportunities for family members through acquired knowledge of client skills and abilities. Developed a long-range plan that recognized an individual’s personal and vocational needs; and assisted the client in outlining long term milestones to achieve those goals. Developed and implemented a follow-up system to identify, interpret and track spouse long term career progression, as program effectiveness and success. Designed effective marketing strategies and public

relations programs to ensure target population is informed of the DoD employment assistance program. Coordinated events for the installation that expose Soldiers and Families to Garrison and Community Services. Coordinated conferences that cross-promote family, community, wellness and recreation programs on the installation. Developed, reviewed, evaluated and modified training materials and audiovisual aids for course content and developed recommendations for selecting suitable aides for enhancing the effectiveness and efficiency of training. Collected information from users to track trouble tickets and individual training requests. Wrote and published articles and developed promotional materials. Designed, coordinated, conducted and evaluated workshops and seminars on specific job skills such as resume writing, interviewing techniques, salary negotiation, networking and achieving a professional image. Organized and conducted frequent job fairs and career study groups. Recruited, trained and evaluated volunteer staff for the program and recommend duties and responsibilities for job descriptions, coordinated assignments and implemented recognition activities for volunteer staff. Provided supervisory duties to instructors of the Employment Readiness Program.

Family Advocacy Program Specialist Army Community Services, Mannheim GermanyJanuary 2011-December 2011

Developed and publicized information about the seriousness of child abuse and spouse maltreatment, procedures for reporting all incidents of child or spouse maltreatment, and available services. Planned and coordinated a broad command education and awareness program. Planned, developed, disseminated and executed MWR, ACS policy guidance and regulatory standards for family advocacy program services delivery. Participated in training conferences and workshops to keep abreast of current professional knowledge and skills relating to the development, management, and implementation of FAP programs. Developed MWR, ACS program budgets and guidance regarding the use of resource requests within the family advocacy program arena. Prepared reports and surveys as appropriate. Identified program resource requirements and provided FAP budget input to include manpower, supplies, equipment and other expenditures required for program operations. Provided customer referrals for specialized support and follow up on actions to ensure appropriate linkages. Planned, coordinated and informed the community of ACS programs by using a variety of media, to include brochures, press releases, television, radio and social networking platforms. Managed internal controls required of the Family Advocacy Program and served as primary fund manager for the Department of Defense Family Advocacy Program funds allocated to MWR, ACS. Researched and prepared fact sheets, information papers, memorandum, briefings and other correspondence concerning program areas. Gathered, assessed, utilized and prepared program statistical information. Conducted staff assistance visits, as required, to major subordinate commands. Represented the Garrison at conferences, DA, MACOM and DOD meetings. Advised commanders and evaluated the effectiveness of programs and made recommendations on corrective actions, improvements, and expansion to resolve deficiencies and to improve capabilities and efficiency. Planned, developed, executed, evaluated, and modified a training program designed to provide MWR, ACS with information and guidance regarding program procedures and policies to enhance their knowledge and skills. Developed, reviewed, evaluated and modified training materials and audiovisual aids for course content and developed recommendations for selecting suitable aides for enhancing the effectiveness and efficiency of training. Collected information from users to track trouble tickets and individual training requests Taught parenting, relationship enrichment and teen program for the community. Served as FAP Manager in absence of FAP Manager.

Installation Victim Advocate Serco Contractor: Mannheim, GermanyApril 2010-January 2011Performed initial screening, risk and safety assessment and safety planning with victims of domestic abuse. Provided bi-annual training to local shelters and healthcare providers at the MTF and in the community regarding Victim Advocate (VA) services and establish ways to improve response and service delivery to victims and maintain a log to track the training. Assisted victims in developing safety plans, conduct risk assessments, and provide emotional support, crisis intervention, prevention awareness and education to victims. Maintained client log, case records with limited information, and reports in accordance with regulatory and policy guidance and as established by program. Inputted pertinent statistical information into appropriate Army and FMWRC approved databases. Made recommendations to Functional representative on educational materials and resource information that should be made available for victims of domestic abuse. Planned and Implemented Domestic Violence Awareness month activities.

Emergency Placement Care Coordinator/Family Advocacy Community Educator Army Community Services: Mannheim, GermanyJuly 2009 – March 2010 Planned, marketed and conducted all parenting, anger management, stress, communications, and prevention of family violence classes to the Soldiers and family members of the USAG Mannheim Garrison community. Planned and coordinated a broad command education and awareness program about the seriousness of child abuse. Provided crisis intervention and assisted families in understanding the implications and complexities of domestic violence. Coordinated and conducted community wide marketing in order to recruit families to provide emergency placement. Coordinated Emergency Care Placement of children with Social Work Services and EPC providers. Ensured the availability of 24-hour emergency placement services either through personal or telephonic contact. Completed all documents and invoices related to Emergency Care Placement. Developed, reviewed, evaluated and modified training materials and audiovisual aids for course content and developed recommendations for selecting suitable aides for enhancing the effectiveness and efficiency of training. Collected information from users to track trouble tickets and individual training requests. Served as Unit Service Coordinator providing services to designated military units within the Mannheim community. Conducted unit needs assessments to ensure that all services are being provided adequately for the soldiers of the USAG Mannheim. Ensured compliance with regulatory requirements and governing directives. Researched and prepared fact sheets, information papers, memorandum, briefings and other correspondence concerning program areas. Maintained relationships with professional and community associations and organizations to enhance and deliver comprehensive services. Planned, marketed and conducted educational playgroups for children ages zero to five and parents once a month. Planned, marketed and implemented special events within the USAG Mannheim community sponsored by the Family Advocacy program i.e., Domestic Violence Awareness, Child Abuse prevention and Sexual Assault Awareness month.

Education and Training Tech Mannheim Middle School (DODEA): Mannheim, GermanyAugust 2008-July 2009Planned, organized, and presented information and instruction. Ensured the instructional plan was compatible with the school and system-wide curricular goals. Interacted effectively with students, co-workers, and parents by carrying out instructional duties as assigned and/or as needed. Adhered to established laws, policies, rules, and regulations; and followed a plan for professional development. Promoted positive child and youth interactions with other children, youth, and adults. Planned, coordinated, and conducted activities for program participants based on observed needs of individual children. Prepared and implemented program options for children and youth with special requirements. Worked with special needs children in a variety of ways to enhance their educational experience.

Customer Service Representative Verizon Wireless: Columbia, SCAugust 2006-March 2008Provided customer service skills to assist callers with their questions and concerns regarding the company’s products/services. Provided service and resolved issues to over 100 calls daily on customer service accounts. Worked with customers to order products or adjust their accounts according to their needs. Maintained accurate and up to date information on customer records. Trained deal with a wide range of issues including technical support, billing, pricing, setting up new service, canceling existing service and making changes to accounts. Also trained to handle the basics of most devices and can take care of the most common issues customers experience with their phones. Constantly exercised a high degree of patience, customer courtesy, decision making and sales skills.

College InternSistercare (Domestic Violence Shelter): Columbia, SCJuly 2006-December 2006 Conducted pre-screens, intakes and assessments of victims/families. Assisted families in accessing needed services and collaborated with other service providers. Coordinated and conducted playgroup for children in the Domestic Violence shelter. Provided support to victims of domestic abuse at the time of an incident. Conducted psychosocial assessments to better understand client situations and more effectively respond to the needs as expressed by the client. Fielded calls via the National Domestic Violence Hotline for victims and anyone calling on their behalf to provide crisis intervention, safety planning, information and referrals to agencies within the area. Maintained proper records, data entry and case

files. Provided emergency/crisis assistance and intervention as it pertained to the safety of the victims of abuse and their children. Coordinated and transported various outside activities for the families living in the shelter. Taught life skills classes for the families, and other duties as needed within the shelter. Ensured compliance with regulatory requirements and governing directives

Customer Service RepresentativePalmetto GBA (Kelly Temp Services): Columbia, SCOctober 2005-June 2006Provided customer service skills to assist callers with their questions and concerns regarding the company’s products/services. Provided service to over 100 calls daily on customer service accounts. Worked with customers to order products or adjust their accounts according to their needs. Constantly exercised a high degree of patience, customer courtesy, decision making and sales skills.

Administrative Assistant/Case Manager Benedict College: Columbia, SCMarch 2000-December 2004Coordinated public meetings for area residents. Planned and implemented job fairs for program participants. Planned, organized and implemented graduation ceremonies. Recruited prospective clients for program through media and other sources. Conducted pre-screening, intakes and assessments of new clients. Worked with local employers to developed employment opportunities for clients. Contacted agencies and employers for the development of training activities for the clients. Liaison for program to ensure compliance with funding agency and other departments. Conducted life skills and parenting workshops for program participants. Counseled participants identified as victims of Domestic Violence and provided applicable services and resources to those individuals. Reviewed client’s goals and mentored clients to determine their progress and next steps. Prepared special reports, typed correspondence and other clerical functions. Prepared and submitted requisitions and other documents to funding agency for processing and assisted Accounting department in preparing financial audits. Created and maintained client tracking system, ordered training and office supplies, developed contracts. Researched and assisted with the preparation of grant proposals. Ensured compliance with regulatory requirements and governing directives.

Executive Administrative Assistant/Office Manager Women’s Housing and Economic Development Corporation: Bronx, NYJanuary 1996-January 2000Supervised, mentored and trained interns and support staff. Created and monitored systems to ensure the functioning of administrative office in an efficient manner. Participated in management analysis projects focused on improving management methods and procedures. Developed, reviewed, evaluated and modified training materials and audiovisual aids for course content and developed recommendations for selecting suitable aides for enhancing the effectiveness and efficiency of training Conducted presentations and workshops for program participants. Coordinated services and resources provided for victims of domestic violence. Trained residents in various computer software. Organized and implemented staff events. Created a yearly organizational administrative budget, which includes equipment, supplies, services, publications, magazines, training cost, and any projected building renovations. Responsible for implementing volunteer programs, support groups, awareness and fundraising campaigns. Maintained fiscal responsibilities of monies earned through food kitchen and responsible for daily cash deposits averaging over $500 a day. Ensured compliance with regulatory requirements and governing directives. Provided weekly motivational seminars for welfare-to-work participants who consisted of women who were in or previously in Domestic Violence relationships.

EDUCATION: Masters of Arts in Education/Adult Learning and Training2009 –2011: University of Phoenix, Phoenix, Arizona

Bachelors of Science in Social Work 2002-2006: Limestone College, Gaffney, SC

Associates of Arts in Computer Office Technology1992-1994: Columbia Junior College, Columbia, SC

TRAININGSDomestic Violence Intervention Training (48 hours)Unit Victim Advocate Training (40 hours)

PROFESSIONAL AFFLIATIONS:National Association of Social Workers (NASW) (2007-present)Order of the Golden Circle (Northern Jurisdiction) Prince Hall Affiliation (2008-present)Order of Eastern Star (Northern Jurisdiction) Prince Hall Affiliation (2009-present)German American Women’s Club (2011-2012)KONTAKT - International Friendship Club (2010-2012)

REFERENCES: Reference letters attached