TRISH OLLEY1411 E. Orangewood Avenue, Phoenix, AZ 85020 Phone (602) 943-7337 E-mail tolley2@cox.net

• Microsoft Office Windows, Lotus Notes and multiple CRM databases• Extensive administrative, front office and customer service experience • Excellent communication and interpersonal skills with people of all ages • Warm, friendly and professional demeanor with welcoming phone presence • Mature team player with excellent work ethic and time management skills • Self-starter with strong multi-tasking and organizational ability

Professional & Personal ExperienceVeterinary Receptionist/ Scheduler – Phoenix Veterinary Internal Medicine Services 06/2016 – 10/2016 Answered phones, scheduled appointments, typed handwritten medical records into computerized

Veterinary Medical Records Program and managed multiple office duties for busy mobile veterinarian

Volunteer at Outpatient Desk - Paradise Valley Hospital, Phoenix, AZ 09/2014 – 3/2015 Greet and register patients for medical procedures , coordinating schedules with hospital staff Answer busy switchboard and perform administrative duties as assigned

Volunteer Recruitment Coordinator – Advantage Staffing, Phoenix, AZ 09/2010 – 10/2012• Solicited local businesses to support Muscular Dystrophy Association’s fundraising events; twice

awarded top producer in fundraising revenues for the organization

Administrative Specialist – IBM Corporation, Phoenix, AZ 01/2008 – 08/2010{Contractor with OAOT-Pomeroy IT Solutions}• Assisted Project Office Managers servicing three State and local Government projects • Prepared memos, reports, spreadsheets and maintained electronic files for quarterly audit compliance• Organized state-wide training seminars

Office Administrator – Veritas Preparatory Academy, Phoenix, AZ 07/2003 – 09/2007 Key player in start-up of this school allowing it to be highly successful in its first four years of operation• Enhanced student retention ratios by developing strong rapport with the Veritas community• Tracked enrollment, withdrawal and attendance activity for Arizona Department of Education• Preserved financial data and student attendance for annual audit, including fingerprint clearance cards • Coordinated school functions, i.e., graduation and awards ceremonies• Governed high volume of phone and walk in traffic by parents, students, faculty and vendors

Administrative Assistant – Copper Canyon/Desert Pointe Academy, Phoenix, AZ 07/2002 – 06/2003• Administered Student Management database Grades K-12 to track enrollment and withdrawal activity

as required by the Arizona Department of Education for audit compliance and funding measures

Secretary/Receptionist – Khalsa Montessori School, Phoenix, AZ 02/2001 – 06/2002• Coordinated student enrollment, registration, admissions and extra-curricular activities

Executive Assistant – Albertson’s, Inc. Boise, Idaho 06/1986 – 09/1999• Supported Senior Vice President and three Vice Presidents of Retails Operations covering 23 states• Nationwide Consumer Response Specialist handling customer complaints on private label products• Division Office Secretary to four District Managers in Phoenix, AZ from July 1998 to August 1999

Education

High School: Cambridge GCSE “O” Level Certificate Commercial Careers College: Advanced Business Diploma