AKASH SRIVASTAVA

E-Mail: akashsrivastava58@gmail.comMobile No. : +91-9582945772

Professional Experience

Since August 2015 AKS Software Limited, Noida as Sr. Tech Support Executive

Platform-: Windows and Mac Software

Responsibilities:

Managing and responsible for the Software and OS Related Issues on Windows and Macintosh Debug issues of Windows Software and expertise in working with cross functional

teams. Update documentation and dissemination Defining and rolling-out issues for review and documenting including Discussion

point and Key Actionable items Following-up over the Key Actionable items and driving them to the closure Responsible for tracking In Progress Escalated Ticket Status. Analyzing and documenting Risk and Issues associated with Process. Updating each Ticket status in CRM tool. Develop and publish daily, weekly process status report. Publish and report process ticket status to senior management and program sponsors. Handling and Providing Support to team Members on Critical Issues till ticket

closure activities. Ensuring process is meeting the deadlines.

Process / Project

Publishing Tickets status reports: One Minute Manager, Weekly status reports Track risks / issues on regular basis and communicate effectively with process team

to support strategic decision making & effective co‐ordination within cross functional teams

Conducting and leading meetings with Management and preparing Quick Enclosures. Setting up milestones for different phases of Support life cycle. Work with program and project managers to assist in usage of tool and templates for

their respective Platforms

From June 2014 to April ’2015 iYogi Technical Services Pvt. Ltd.

Process: TECH INBOUNDDesignation: Technical Specialist

Technical Expertise

Project Management tools Clarity and MS Software and APPLE Software Other Tools: MS Windows, Macintosh Other Skills: Creating reports for project MS excel , ITIL

From September 2011 to June ’2014 Tech Helpline Pvt. Ltd. Process: Tech Inbound

Designation: Technical Specialist

Technical Skills:

Tools: MS Windows, Mac , ITIL Operating Systems: Windows 10/ 8/ 7/ Vista, Mac Snow Leopard/ Yosemite/ El Capitan Programming Language: C, Socket Programming Packages Known: MS Office, Office 365

Education:

Qualification: Bachelor of Technology (Electronics and Communication Engineering) Year of Passing: 2011 Institution/University: Rajasthan Technical University, Kota. Percentage obtained: 65%

Project Profile:

Mobile Bug Detector: Technologies: Electronic components, soldering. Domain: Sensing Duration: March 2010 - August 2010 Role: Assembler and Presenter Team Size: 5

About the Project :

It can be used to prevent use of mobile phones in examination halls, confidential rooms, etc.

It is also useful for detecting the use of mobile phone for spying and unauthorized video transmission.

The prototype has only limited range of 2 meters .But if a preamplifier stage using JFET or MOSFET transistor is used as an interface between the capacitor and IC, range can be increased.

Responsibilities & Contributions:1. Preparing low level design/impact analysis documents2. Implementing new techniques to overcome the excess budget of the project.3. Fabricating the printed circuit board and assembling the components on it.4. Preparing unit test cases and executing them5. Mentoring new team members.

Training:Duration: June 2010 - August 2010Two months training at I.T.I Mankapur regarding PCB fabrication, BTS, GSM, CDMA.Duration: March 2014 - May 2014Two months training for Networking, TCP/IP by the company (TAI InfoTech).

Personal Profile:

Name: Akash SrivastavaDate of Birth: 25-Mar-1990Marital Status: SingleNationality: IndianLanguages Known: English, Hindi.Permanent Address: 204/6 J.K. colony Jajmau, Kanpur (U.P.) 208010

I hereby declare that the information mentioned above is true to the best of my knowledge and belief.

Place-: Noida Akash Srivastava