8/14/2019 Resume Richard Williams Ladders
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RICHARD P. WILLIAMS
5100 Alercia Court
Raleigh, NC 27606
919.749.2974
Email:[email protected]
Professional
Profile:http://www.linkedin.com/pub/rick-williams/4/7b8/427
CAREERPROFILE
Accomplished Technical/Operations manager with 16 years
experience in the telecom wireless industry isseeking a challenging
and responsible position with a progressive organization to fully
utilize my extensiveInternational managerial and technical
expertise in a fast paced, innovative, and environment. I
currentlymanage a highly motivated high performance team that is
actively engaged with the customer acceptanceprocess and quality
improvements for Region Americas. Im looking to use my skills to
build, drive, or improvethe outputs of an organizations
deliverables and improve the overall team for the respective firm.
I am extremelymotivated and committed to Excellence.
AREASOFSTRENGTHANDEXPERTISE
Professional Profile : Management Proficiencies
Technical Profile: Software Verification
PROFESSIONAL EXPERIENCE
Sony Ericsson Mobile Communications, Durham, NC April 2001
PresentField Test Verification Manager/ North and South America
(2007 Present)
Direct Manager of Technical Support team covering North and
South America Sales Support Specialist to ensure on time delivery
and customer satisfaction. Global Outsource Vendor Manager
including recruitment, performance management and cost control.
Global Field Verification Quality Manager for Products and Process
Improvements
ADDITIONALCERTIFICATIONS & ADDITIONALTRAINING AVAILABLE UPON
REQUEST
Professional Communication Skills High Leadership Index and
Voice Scores Strong Analytical Presentation Abilities Engineering
Management Skills Sales Support Specialist- Technical Process
Driven and Oriented Positive, Motivated, Mentor Managing
Diversified Workforces Customer Interface Liaison Accomplished
Problem Solver Effective Outsource Vendor Management Successful
Mentoring and Competency Development
(RF) GSM (EDGE/GPRS) TDMA,CDMA,UMTS All Microsoft Windows XP
Office applications WCDMA - UMTS (HSPA) IBM Rational Clear quest
DMS Ericsson Mobile Platform log analysis SAP ESS Time Entry,
travel systems HTC / QUALCOMM log analysis Network Diagnostic tools
Symbian Series 60 / UIQ TEMS Phone Verification logfile analysis
tool Windows Mobile 6 AGPS Testing
mailto:[email protected]:[email protected]://www.linkedin.com/pub/rick-williams/4/7b8/427http://www.linkedin.com/pub/rick-williams/4/7b8/427mailto:[email protected]
8/14/2019 Resume Richard Williams Ladders
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Richard P. WilliamsResume, Page 2
Create annual budgets and forecast models for organization of
30+ people Drive cross functional communication and improvements
across multiple teams Monitor and adjust all work related processes
to ensure peak efficiency and effectiveness Worked directly with
strategic customers through the verification, acceptance and sales
process. Effectively worked with customer conflicts and workarounds
including onsite support. Create and execute training programs to
ensure organizational and engineering competencies Plan, drive,
monitor and report on the Field verification activities/reporting
as required by Project Participate in strategic planning related to
new and existing customer partnerships and growth Report test
results and recommendations to the hardware and software project
teamsMaintain and update verification plans and ensure policy and
procedures are followed Responsible for all customer acceptance
activities and acted as the voice of the customer in the main
project organization for multiple strategic customers/countries.
Excellent interpersonal skills especially withcustomers.
Create and maintain Performance management systems including
career development Established Global technical teams with
effective recruitment skills and resource planning
Restructured the recruiting department in a way that enhanced
the efficiency of hiring key skill sets.
Field Acceptance Project Manager (2005 2007) Duties included the
creation and management of a Global Customer Acceptance time plan
for projects Coordinated Global Customer Acceptance testing which
included third-party regulatory testing and certification Provided
technical training to technical support engineers and
customers.
Liaison between R&D, Product Management and Technical
Account Teams Tracked hardware and software development progress to
ensure product launch readiness at RTL Managed project risks and
deliverables for customer acceptance phase Communicated project
status and prioritized customer issues for upper management Perform
analysis of partner issues and implement corrective actions Managed
technical support installations and technical schedules for North
and South America including trouble
tickets and trip summary reports to Product and Project
management.
Systems Engineer/Field Test Leader (2000 2005) Responsible for
leading a team of field engineers that performed handset RF antenna
verification, data
throughput performance, signaling stack analysis and audio
quality testing. Duties included test case development, monitoring
work quality, develop improvement strategies, conduct new
hire interviews, mentor new hires, and provide technical
training for team members.
Responsible for Product Field Test planning which entailed
scheduling resources, managing hardwaresamples, tracking software
releases, monitoring project milestones, setting up test sessions,
reporting KPI andmanaging errors from global operator testing
Coordinating customer acceptance field test activities for all
North American and Latin American customers Global Product
Verification Share point administrator and developer Maintain the
latest flashing, logging, and analyzing tools necessary to perform
field testing
Geotek Communications, Inc., Orlando, FL Nov. 1996 Jan
2000Technical Service Representative/Dealer Operations Manager
Managed Cellular, GPS, and Digital two-way communications service
center. Directly supervised Junior/Senior level Technical Support
Representatives and Resource Coordinator. Ensured all Account
Managers were conversant with all current training skills
information and related
applications software. Interacted directly with dealerships and
their end user customer base regarding installation training,
software
training, programming, troubleshooting, repairs, billing, and
quality control while prioritizing shipments ofproduct.
Developed and maintained the skills of personnel to support the
customer base. Tested and validated hardware and software releases
to provide feedback to the Technical Support Division
AMS/Nextel Communications, Tampa, FL Feb. 1992 Nov.
1996Installer/Field Technician Managed the installation,
programming, service, troubleshooting, and repairs on all types of
cellular and two-
way radios, and maintenance of site repeater equipment. Provided
24-hr on call service for Emergency Medical Service, and local
Police Department.
