SHIH HSIUAN (PAUL) CHENHome Address: #801-5900Alderbridgeway Richmond BC V6X 0B6

Cellphone number: (778) 388-0874

Email: ac_boy4@hotmail.com

DOB: August 1st 1990

Highlights:

� Enthusiastic to offer strong organizational, multitasking and clerical skills to excel in busy office environment

� Capable of handling front desk reception, multi-line switchboard, and document preparation� Customer-focused and courteous in telephone or in-person communication� Accurate in data-entry and records management� Performance driven with ability to work as team to achieve company targets� Able to remain calm and patient in high pressure situation � Computer Skills: Windows 7; MS Word, Excel, and PowerPoint; Simply Accounting and several

email formats� Other languages: Fluent Mandarin & Taiwanese

Relevance Skills:

Company Support� Provided administrative support in producing all forms of office communication.� Organized and recorded data as an assistant.� Recognized by supervisors as being efficient and detail-oriented.

Problem-Solving / Organizational Skills � Tracked production throughout shift to ensure proper methods and procedures were being used.� Resolved issues regarding product quality.� Ensured quality and safety environment standards were being met.

Interpersonal� Responded to phone and in-person inquiries in a professional and courteous manner. � Focused on positive customer experience and resolved customer complaints effectively.

Employment History: Lion Travel Agent (Mar2014- Mar 2016) in Richmond/Burnaby office BC

Working as a travel sales representative, my role is to contact customers daily and prospects, explain in detail about product benefits and features, organize tour for VIP customers, negotiate prices and close the sales. After the sales, my objective is focusing on building long-term relationships with customers so that they have the opportunity to secure future sales from me.

Assisting the company to reach personal sales goal up to $100000 a month, I have the ability to calculate both marginal profits and cost to ensure company earn a decent profit on each cases. Since customers have bargaining powers, and always wanting to minimize their costs. My strength is my flexibility to handle change. As front line sales at my last job, I was able to turn around a negative working environment and develop a very supportive and productive team.

Sangosho pet company (December 2013- February 2014) in Shanghai ChinaWorking as an assistant in all departments and sell pet products, my role is to provide services to

customers in order to give them what they need in terms of pet products and quality services. I am trained to be a very good organizational sales, my daily works is to effectively handle multiple projects and coordinate task and accomplish projects within deadlines.

Kerrisdale BBT Restaurant (April 2012- December 2013) in Vancouver BCGreeted customers at counter and took orders, suggesting menu items and add-ons to increase

revenue. I also learned kitchen cook station and filled-stacked as needed. After a year I recruit members to keep team workflow and efficient level and also successfully trained three helpers in one year being in the role.

Education:University of British Columbia, Vancouver, BC (graduated 2014) Bachelor of Arts- Major in Economics Minor in Japanese