KAZI MOHIUDDIN AHMED
House#12, Road#6/1, Block-B, Section-12,
Pallabi, Mirpur, Dhaka-1216
Phone +8801819210809E-mail- [email protected]
December 10, 2014Dear Sir:Presently Im working for Robi Axiata
(Bangladesh) Limited as General Manager, Project Management under
Enterprise Program Management Division (EPMO). In my current
position I analyze current as well as new businesses that to be
commercialized, I also assist in commercialization of various
strategic projects in accordance with the new business development
process in coordination with relevant Cross Functional Team. Prior
joining EPMO I was having the role of project manager under
corporate strategy division of Robi Axiata Limited. I have worked
for more than two years in Citycell. There I have launched several
key projects for Citycell like Moneybag (M-commerce Platform),
Citycell Webstore, Mobile Remittance, Mobile Banking, Web Based
Services, Value Added services like : Voice Portal, Facebook SMS
service, twitter SMS service etc. Being a product manager my duty
was to roll out the projects with proper planning and flawless
launching and therefore ensure proper PnL.
With advanced knowledge in social media I can also add value to
my job responsibilities utilizing the social media platform.
To add more, I also worked as a Customer Manager in Online
Communication Department of Grameenphone Ltd for more than two
years. And Ive worked there besides my studies, which is the
evidence that I am self-motivated and hardworking and this
experience all mad me customer focused.
Im a business graduate from East West University, Bangladesh
with Marketing major and minor in MIS and Im a continuing student
of MBA in North South University, Bangladesh.Ive successfully
completed a course in Project Implementation conducted by Dhaka
Chamber of Commerce & Industry, which gives me competence on
project implementation. Moreover Ive a 3 months training on Dynamic
Web Application development.
I have good knowledge of the functions of Microsoft Office,
Windows, Database Management System, SQL and some essential
computer applications like Adobe Photoshop, Sony Sound Forge
etc.Thank you for reviewing my potentials. I would like very much,
to put my skills to work for your organization. You can reach me at
+8801819210809.
Sincerely,
Kazi Mohiuddin Ahmed
KAZI MOHIUDDIN AHMED (Rumi)House#12, Road#6/1, Block-B,
Section-12, Pallabi, Mirpur, Dhaka-1216, BangladeshPhone
+8801819210809 E-mail-
[email protected]/[email protected] web:
www.about.me/mohiuddinCAReer Objective
To pursue a dynamic and challenging career in a renowned
organization by applying good
Communication skills and relative marketing expertise and sound
MIS (Management Information
System) knowledge backed up by Project Management skill.
Employment Experience
Robi AXIATA (Bangladesh) LimitedGeneral Manager, Project
Management, Enterprise Program Management Office (From April 2013
Continuing)Projects:
3G rollout (Commercial part): Project Manager for 3.4G
commercial rollout.
IT Outsourcing: Project Manager for Robi IT outsourcing
project
Mobile Money Platform
Mobile Internet Fulfillment Exchange
Bima Mobile Insurance ServiceResponsibilities: Drive a
collaborative and customer focused culture in pursuit of excellence
in Project delivery Apply commercial acumen in managing
stakeholders and suppliers to deliver best value solutions Ensure
appropriate levels of communication with clients, project delivery
colleagues, and external bodies Create & develop work packages
such as program designs, systems, learning & reference aids,
processes & policies using own and team subject matter
expertise Manage day-to-day operational aspects of a project and
scope on behalf of the program officeRobi AXIATA (Bangladesh)
LimitedManager, Project Management, Corporate Strategy (From
September 2011 - March 2013)Responsibilities: Assist in market
studies to generate and/or evaluate new business development
opportunities
Analyze current as well as new businesses to be
commercialized
Assist in commercialization of projects in accordance with the
new business development process in coordination with relevant
Cross Functional Team
Play as a contact point in local and international synergy and
alliance opportunities / initiatives related to new business /
initiatives within Robi
Provide mutual support to Emerging Technologies and Capabilities
unit as well as other Corporate Strategy departments/functions in
operations, planning and tracking functions
City Bank Ltd.
Senior Officer,Retail Banking Division, (From February,2011
September 2011 )
Responsibilities:
Meet the business objectives initiated by the Unit Head
Customer focused need-based selling
Deepen customer relationship and maximize penetration
Fulfill consumers banking needs with the help of retail
products
To manage, retain and grow shares of existing Retail Banking
Liability and Asset,
Customer Book and to contribute towards meeting of Unit
budget.
To assist Unit Head in developing and executing marketing
strategy for booking business.
To ensures quality of assets through continuous monitoring, due
diligence and total focus on compliance and credit policy of the
bank.
Pacific Bangladesh Telecom Limited (Citycell)
Executive, VAS & Innovations, From November 2008 to February
2011Projects:
Citycell M-Commerce Platform (Moneybag): Conceptualize and
design mCommerce products for Citycell mCommerce platform.
Lifestyle product for Citycell Responsible for end to end
deployment of lifestyle portal (www.webshohor.com) , a one stop
communication solution from where internet users will find their
day to day needs Citycell Webstore Designed and developed the
Citycell Webstore from where Citycell sells its Packages and
handsets online Subscription Based SMS service A SMS based
subscription service, from where users will be able to subscribe
for different notification Voice portal IVR based voice portal for
providing different infotainment service WAP portal For serving the
WAP services Voice Out-Dial A mobile advertisement platform for
serving interactive out dial service
Sponsored SMS Service A mobile advertisement platform utilizing
the SMS service. Responsibilities: Maintain close liaison with all
external establishments including Govt. entities to implement and
incorporate different services for the lifestyle Webportal,
M-Commerce projects and BREW application store
Develop business proposals, agreements, etc for Banks, Financial
institutions, Merchants and other related stake holders.
Prepare document like FDD (final design document), Memorandum,
RFP/RFQ (Request for proposal/quations), etc. Conceptualize, design
and implement new Internet product for both large and small screen
Identify and source innovative and customer oriented applications
for BREW application store as well as Citycell WAP portal Analyze
the financial and technical feasibility of new products Execute
different device feature and service test Take approval from
different regulatory bodies Decide on and develop marketing
strategy for different products Business development with different
entities and external stake holders Conduct required R&D in
consultation with the relevant department for proper ROI
Co-ordinate with different departments for launching and
developing any service Executed and supervised all the VAS related
campaigns Monitored and ensured the flawless performance of the
offered services Ensured the profitability of the launched
campaigns
Prepared product proposal for management approval and also
ensured that all pros and cons of a product are reviewed before
taking management approval for the product
Launched new VAS products to match or excel the VAS offering in
the industryGrameenPhone Ltd.Customer Manager, Customer Service,
From June 2006 to till November 2008Projects:
Customer Satisfaction Management: To measure the satisfaction
level of the online GP customer
Responsibilities:
Ensured customers satisfaction through onlinecommunication
mediumregarding customers query and complaint Maintained proper
record for each and every query & complaint of the
subscribers
Provided schedule and ad-hoc reports to the management
Provided one-stop quality customer service over phone to ensure
positive customer experience Proactively informed customers
regarding the products/services Sale through inbound and outbound
contacts Captured customer insights and escalated critical issues /
complaints and provided timely feedback
Maintained targeted KPI on a regular basis
Served customers with helping attitude and thus played a
significant role in customer satisfaction, retention, and
acquisition Generated daily reports of Call Center agents and
provide this to the managements
Pacific Bangladesh Telecom LimitedCall Center Trainee, Customer
Care Department, May 2004 to May 2006
Responsibilities: Inbound Activities-Attained the call of the
customers and educated them on value added service
Survey-Participated in the registration project of Close Up 1
contest & surveyed the customers in different projects
Education
Master of Business Administration, Continuing
North South University, Dhaka
Bachelor of Business Administration, 2008
East West University, Dhaka
CGPA- 3.02/4.00
Major in Marketing & Minor in Management Information
SystemHigher Secondary Certificate, 2002
Rifles Public School & College, Dhaka, Commerce Group, First
division
Secondary School Certificate, 2000
MDC Model Institute, Science Group, First division
Language Proficiency
Fluent in both spoken and written English and Bengali
Technical Skills
Good knowledge of Microsoft Office, Internet & E-Mail
Good operating skill in all form of windows OS
Computer assembling and some basic trouble shooting
Social Media ExpertTRannings& Certifiations Prince 2
Certified (Foundation)
Exclusive training on Excel Charts for Graphical Data
Representation
Creative Problem Solving conducted by Pinnacle Executive
Education Developing Dynamic Web Applications Using "PHP and My
SQL" facilitated by IBCS-PRIMAX Software( BD) ltd Project
Implementation facilitated by Dhaka Chamber of Commerce &
Industry (DCCI), held in Dhaka Training on Data and ESME port -
facilitate by Citycell Engineering Department ACTIVITIES as Student
Member of College & School Cricket team-2002
House Prefect in College-2001
BNCC cadet in Annual Camp-2001
Personal details
Fathers Name: Late Md Abdul Jalil Mothers Name: Kohinoor
Begum
Date of Birth:
3rd December 1985 Blood Group:
A+ Home District:ComillaREFERENCE
Professor Dr. Mahmodul Hasan
Faculty of EMBA Program
School of Business, North South University
Plot 15, Block B, Bashundhara,
Dhaka 1229, Bangladesh
PABX: +880 2 55668200
Fax: +880 2 55668202
Mobile:+880120300293
Email: [email protected]
Ahammad Jubaer Ali
Executive Vice President;
EPMO, Corporate Strategy
Robi Axiata Limited
53 Gulshan South Avenue
Gulshan 1,Dhaka-1212,Bangladesh.
Phone:+88 02 9887146-52
Fax:+88 02 9885463
Mobile: +8801819210260
Email: [email protected]
