N.Ramakrishnan

D.No:8/39, Javuli Kadai Street,Ranipet, Vellore Dist-632401

Mobile No: 9894922122 | Email Id: ramki2raju@gmail.com

Personal summary:

Reliable and hard-working professional seeking a position as a Personal Banker. Offering profound ability

to anticipate customer questions and provide services in a friendly and professional manner

Career History:

Job Description:

Position Title: Relationship ManagerGrade: Assistant ManagerDepartment: Retail Branch BankingLocation: Ranipet BranchCompany Name: HDFC Bank LtdPeriod: October-2015 – Till Date

Dimensions of the Job:

Managing the HNW customers.

JOB ROLE:

Managing the High Net Worth customers of the Bank

Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the High Net Worth relationships. 

Profiling Customers and provide financial products to meet customer needs 

Ensuring the highest levels of service to the High Net Worth customers 

Providing financial planning & Investment Advise 

Sales targets spread across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, Online trading etc. 

One point contact for all requirements of High Net Worth customers in the Branch 

Acquisition & Servicing of High Net Worth customers 

Job Description:

Position Title: TellerGrade: Assistant ManagerDepartment: Retail Branch Banking Location: Ranipet BranchCompany Name: HDFC Bank LtdPeriod: March-2014 – September-2015

Dimensions of the Job:

Responsible for superior customer experience for service requests. Handles service delivery for the branch

channel for customers interacting/visiting the branch walk-in.

Primary Role:

Overall service quality objectives

Track customer relationship management 

Ensure that in branch customer experience is world class through seamless service delivery, minimal

wait time & service desk & proactive customer engagement

Cross-sell banking products to walk-ins

Primary Responsibilities:

Transaction processing as per defined process and guidelines

Processing service request/instructions

Drive Quality initiatives on customer service 

Ensure all legal, compliance, regulatory requirements are complied with

Handling customer queries 

Help drive service initiatives and cost control measures.

Attend all required/mandatory trainings

Ensure minimal ops errors

Process implementation, mentoring & training of new joinees

Full adherence to compliance, legal and regulatory standards; satisfactory audit rating

PURPOSE OF THE JOB

Ensure that all the processes & policies laid down by bank are followed properly without deviations with

proper supervision as per expectations of the bank and its constituents. Provide service to walk-in customers

and existing customers of the Bank.

KEY RESPONSIBILITIES

Branch Operations

Vault Custodian

Processing of Cash Transactions, Issuance of DD/MC.

Identifying & monitoring high cash transacting customer.

Encouraging customers for processing transactions through RTGS / NEFT.

Efficient & error free operations.

Monitoring:

Teller Counter transaction

Cash management & liaison with Currency Chest.

Checking & monitoring EOD reports Viz. BJR/Instrument Issued/EOD Cash Position/GL209 etc.).

Monitoring Dummy accounts, suspense accounts, deferred accounts, accounts payable & receivables,

Expense accounts.

Reporting & Maintenance:

Reporting of fortnightly Suspense/Suspect / TOD Reports.

Reporting large cash transactions

Maintaining bulk stock register

Maintenance of Cash Shortage /Excess Register

Maintenance of Records or Register of Host Entry posting GL209

Periodic exchange of Keys lodged with other branch

Recording of SYS passwords & timely monitoring

5-S norms are adhered to for workstation

Lead Generation

Previous Experience:

Designation: Supervisor HR (December 2011-February 2014)

Company Name: Apollo Hospitals Enterprises Ltd.(Unit: Apollo Pharmacy)

Education:

2011, Masters in Business Administration in HR & Marketing, (CGPA : 8.6)

SRM University - Chennai

2009, Bachelor of Computer Application, (CGPA : 6.85)

VIT University – Vellore

Language:

Tamil – Read, Write, Speak

English – Read, Write, Speak

Telugu – Speak

Ramakrishnan N