8/3/2019 Resume - Marissa Delos Santos
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Marissa Carinan delos Santos
CAREER OBJECTIVE:
Looking for a position that commensurate my work qualification
in the field of
business course, for professional and personal growth.
PROFILE SUMMARY:
Having a Ten (10) years work experience as Administration and
Customer Service
Officer. 7 years in Store Operations Division, and 3 years in
Engineering Department;
tasks includes documentations, budgeting, contract agreement
drafting,
presentations, developing of business processes, (policies and
procedures),
Administrative Orientation, and Trainings of staff. Goal and
customer oriented
individual with strong leadership abilities. Proven abilities to
work with staff at all
levels, a highly motivate and work with less supervision.
Exposure in various areas of
communication (internal) Co-employees, (external customers)
franchisees and
service providers, and can work along with others. Adhere with
the company rules
and regulations and respectful with the confidentiality of the
company policies.
Proficient in using Microsoft office such as but not limited to
MS Word, Excel,
PowerPoint, PDF, Visio, Internet, and Web page application. With
idea System
Application Process (SAP/Portal).
ADDITIONAL QUALIFICATIONS/ KEY ACCOMPLISHMENT / TRAININGS:
2011 Train the Trainer for System Application Process (SAP)
Software for Ministop
Systems.
2008 Trainings: Customer Service Mileage, Philippines Institute
for Supply Mgt.
(IPSM) and Equipment Operators Training.
2007 Improved the Departments service level performance for at
least 85% by way
of implementing written guidelines, policies and procedures both
Franchisee, Co-
Department and Suppliers/Contractors.
2006 Appointed as Administration Committee (ADCOM) President of
Ministop
Philippines.
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EMPLOYMENT BRIEF HISTORY:
Company Details
MINISTOP PHILIPPINES ( Convenience
Store)
Administration and Customer Service
Officer (2007 to present)
Administration Supervisor (2001 to
2007)
International Family Food Services
(Shakeys)
Auditor (1999-2000)
Star Recording, Inc. (ABS-CBN
Broadcasting)
Marketing /Accounting Assistant ( 1998-
1999)
PERSONAL INFORMATION:
City Address: # 11 Panday Paltok, Palingon, Taguig City,
Philippines
Contact Number:
E-mail Address:
0923-7033530
[email protected]
Date of Birth: 24 October 1972
Marital Status: Married, with 3 children
EDUCATION:
Bachelors Degree: Accountancy Graduated (1998)
Jose Rizal University (Deans Lister)
Member: Junior Philippine Institute of Accountants (JPIA)
mailto:[email protected]:[email protected]:[email protected]
