Liz Saunders- Curriculum Vitae -

76 Grange Road Singapore

lmaltby@hotmail.com

EXECUTIVE SUMMARY

In my current role I am the Office Manager and Executive Assistant to the Chief Executive Officer - Asia Pacific for Cover-More Group. I provide a wide range of administrative and project management support to various internal business units throughout the group’s global network. Responsible for the establishment of the Asia-Pacific office in Singapore, I am also the first point of contact for clients, business partners and internal stakeholders.

I am quick to form reliable working relationships with colleagues and confidently grasp new skills with interest. I have successfully managed and worked both as part of a dynamic team and in a management capacity overseeing a busy team of ten staff.

I am a self-motivator who continually strives to promote a positive working environment. I work well under pressure and take pride in my passion and determination to continuously learn and improve.

CAREER SNAPSHOT

Role PeriodExecutive Assistant to the CEO and Office Manager - Cover-More Asia Sept 2014 - CurrentReception Manager and Client Services Officer, SuperIQ May 2012 - June 2013Office Assistant (Temporary Role) – KPMG Sydney Mar 2012 - May 2012National Network Manager – Allianz Global Assistance, Australia 2005 - 2011Team Leader, New Business – Asteron Insurance 2001 - 2005Office Manager - Parfrett Road Medical Centre 1999 - 2001

SKILLS AND COMPETENCIES

A highly trustworthy and competent individual with comprehensive experience in:

Management Executive administration and support Office Management HR support Event management and marketing Project management

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CAREER HISTORY

Executive Assistant to the CEO and Office Manager September 2014 – current Cover-More Asia Ltd, Singapore

- High level of executive and administrative support to the CEO - All facets of office management- Liaising with internal and external stakeholders- Travel arrangements- Project management for regional offices- Presentation seminar assistance- Preparation of company documents

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Reception Manager and Client Services Officer May 2012 – June 2013SuperIQ Pty Ltd, North Sydney, NSW

- Inbound call management and staff management- Internal resource management and allocation- Assistance with overflow of client queries and correspondence- Liaising with internal and external stakeholders

Office Assistant (Temporary Role) March 2012 - May 2012KPMG, Sydney, NSW – Learning and Development Department

- Travel arrangement- Presentation and seminar assistance- General office duties

National Network Manager 2005 - 2011Allianz Global Assistance, Brisbane, QLD

- Relationship Manager with the medical profession throughout Australia- Designed and launched a “quick reference guide” which was distributed to major health care

providers nationally which outlined the benefits payable with our service- Research and implementation of a document management system - Design and distribution of training materials for internal and external use

Team Leader – New Business 2001 – 2005 Asteron Insurance, Brisbane, QLD

- Direct report with a head count of 9 professionals- Training and Mentoring of new starters- Maintain accuracy of application processing across the team- External relationship management with key stakeholders- Maintain a high level of customer interaction and experience

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Office Manager 1999 – 2001 Parfrett Road Medical Centre, Rochedale South, QLD

- General office and front of house management- Provision of assistance to medical officers as required

SKILLS AND EXPERTISE

Management: Mentoring of team members through the on-boarding process Systems management and implementation, including process engineering Liaising with upper management and appropriate stakeholders on team status, providing

feedback and providing solutions to operational issues Interviewing techniques for new staff and exit meetings with team members

General office and administration support: Screen incoming calls and action or forward calls/messages to relevant personnel Manage updates to organizational chart, service providers and phone directories Organize, prioritize and distribute incoming correspondence including faxes, emails and letters;

read incoming mail and gather the necessary information for reply; and organize outgoing mail. Oversee the development and maintenance of processes, systems and document management Perform general housekeeping of the reception area and ensure the team’s workstations are in

order, are hazard free and that high safety standards are maintained

Human resource support: Assistance with orientation of new staff Project management of new starters between departments, I.T., operations and HR Relationship management with 3rd party suppliers

Event management and marketing: Co-ordination of sales seminars and trade shows, from registration and enrolment of sales staff

through to site setup and cleanup. Significant experience in relationship building with external parties to ensure these events were successful

End to end co-ordination and budget management of company wide events, including national and off-site management conferences and social functions

Ability to work in small teams to deliver these varied results Review of all marketing material and collateral

Executive assistance: Provide administrative and secretarial support to executives and senior managers including diary

management and minute taking at meetings Scheduling appointments and meetings, expediting matters highlighted on checklists, and

following up on tasks/matters (both urgent and non-urgent) Process and follow up on approval of management and office expenses and reconciliation of

these expenses each month Organization of international and domestic travel involving the booking of flights and

accommodation, and preparing and disseminating itineraries

OTHER INTERESTS

Volunteering roles, arts and culture, reading

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TECHNICAL PROFICIENCY

Operating Systems: Windows Commercial Office Suites: Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)CRM Systems: SugarCRM, Chris21 HR Financial Management Solutions: MYOBGraphics Editing Programs: Adobe Photo DeluxeInternet Browsers: Google Chrome, Internet Explorer, Mozilla FirefoxSwitchboards: PABX, Softphone SolutionsOther: Various database systems

Referees available on request

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