Kenneth Ng

644 North Walnut Ln • Schaumburg, Illinois 60194 • (312) 330-4628 • knglac@me.com

PROFESSIONAL SUMMARY

Career-minded & versatile professional with over 20 years of proven experience in diverse industries with knowledge in various levels of staff organization, possessing a special talent in building excellent colleague, vendor and client facing rapport

Superb account management capability with the exceptional skill at creatively solving client issues while exercising professional judgment and providing thorough analysis for a mutual satisfactory outcome

Flexible, motivated, results-oriented and deadline-focused individual with the ability to work independently in a fast paced environment

Able to multi-task with high level of organizational ability and to remain calm under pressure while performing flawlessly in a dynamic environment

Team player who interacts well with all levels of the organization with tact and diplomacy

Excellent verbal and written communication skills

Adept at maintaining discretion and confidentiality in all situation

Proficient with Netformx, Salesforce CRM, Cisco CCW Tool, Cisco Packet Tracer, Discoverer, Oracle, MS Office

RELEVANT QUALIFICATIONS

Account Management – Solid rRelationships built with vendor, client and internal teams to provide clients with exceptional professionalism. Competent and experienced with all aspects of arranging via Webex or client-facing meetings to ensure all aspects of client requests are met, while delivering quality solutions and services.

Project Management – Adhered to strict deadlines on project tasks as delineated by Data Management tasks, provided reports and performed data analysis. Collaborated, developed and defined operating processes, policies and procedures (SOPs), while driving internal process improvements. Participated in UAT testing and selected as a Subject Matter Expert (SME) on various projects, including Field Enablement Offerings to identify potential clients able to take advantage of these offerings. Maintained demanding and constantly changing calendar for individuals in the field, including scheduling per jobsite and project task, with the required amount of foreman, supervisors, journeyman and apprentices

Customer Support – Providing internal support to all areas and teams within the organization and exceptional support to our clients.

Technical – Ability to configure Cisco Hardware & Software Equipment & Maintenance integrating well with the Cisco CCW tool as well as Netformx software. Focus on client interaction with the Solution Architects and Account Managers to ensure multi-level engagement and productivity.

Corporate – Involved in the Corporate Culture Core Committee to identify and create meaningful resolutions to simple & complex issues within the organization. Spearheading the signing authority project with a team of individuals to develop, create and publish the organizational signing authority exam. Affecting the organization as a whole, while developing our people and building a high performing culture.

CAREER SUMMARY

Forsythe Solutions Group – Skokie/Lincolnshire, Illinois 2008 to 2015Extending the value of IT worldwide with regional offices

Product Sales Support Analyst – Cisco NetworkSustained business results by providing configuration and proposal expertise to maximize profitability for Cisco transaction line of business’ with maintaining regular contact with clients, vendors, and manufacturers to solidify long-term relationships

2012 – 2015

Customer Data Management (CDM) AnalystCompetently created accounts based on research of proper legal entities, ensuring appropriate customer data, assisting internal clients in resolving issues, created data analysis report and various projects as assigned

2010 – 2012

Accounts Receivable AnalystRepresented Forsythe in correspondence with named accounts and internal personnel to resolve payment delinquencies in a timely and professional manner

2008 – 2010

Motient Corporation – Lincolnshire, Illinois 1999 to 2003

Indirect Channel Support ManagerConsulted and assisted with CDW sales and other value-added resellers (VARs) in servicing new and existing clients in the Blackberry consumer space

2001 – 2003

Technical Assistance Center TechnicianAssisted clients daily to help resolve Blackberry device and network issues, including running diagnostics, pinging cellular/network towers, and checking contract status

1999 – 2001

GIM Electric Corporation – Chicago, Illinois 1994 to 1999

Project Manager/Buyer/Assistant Electrical EstimatorMaintained relationships with different suppliers/vendors to acquire price quotes and consulted with senior estimator in preparing and participating in job bidding

1994 – 1999

CERTIFICATIONS

Cisco Sales Expert Certification (CSE) - 2014

EMC SE Technologies Certification - 2014

EDUCATION

Cisco Networking Academy – Skokie, Illinois – Completed 3 of 4 credits needed for CCNA exam

Pacific College of Oriental Medicine – Chicago, Illinois – Master’s Degree in Traditional Chinese Medicine

Northern Illinois University – DeKalb, Illinois – Bachelor of Arts in Psychology, Minor in Business

Ken Ng Resume; (312) 330-4628