Jonathan Carr Cell: (408) 316-4478 Email: joncarr15@gmail.com

https://www.linkedin.com/in/joncarr15

Summary

Over 6 years of IT experience working in healthcare and security environments where 24x7 up time is required. Worked to develop, implement, and support diverse IT Infrastructures utilizing economical and time-effective solutions. Posses a strong combination of customer support skills and technical abilities allowing me the capacity to quickly and effectively recognize and resolve current or potential issues.

Technical Skills

Operating Systems: Windows desktop: 95, NT, 98, 2000, ME, XP, Vista, 7, 8 Windows Server: 2000, 2003, 2008 Other: Linux, iOS (both Cisco and Apple), OS X, Android, Blackberry OS

Hardware: Dell laptop and desktop repair certified, Dell PowerEdge rack servers, Cisco Catalyst routers and switches, Cisco PIX Firewall, Cisco VOIP phones, Nortel analog phones

Software: Active Directory, Exchange, Microsoft Office, Citrix XenApp, VMware, Oracle VirtualBox, BMC Remedy, BES, Good for Enterprise, IBM TAM-E SSO, Imprivata, VNC, LogMe in, TeamViewer, Websense, McAfee EPO, Mailgate, Marimba, Juniper VPN, Cisco VPN, Wireshark, MS MDT, Norton Ghost, McKesson PFM/PMM, IBM iSeries, Quadramed QCPR, Cirius, ChartMaxx, SIS, One Source, MSSQL, MySQL, Bold Manitou, ABM Phoenix, Sonitrol SonIP, Sonitrol SonNT, Videofied, IEI eMerge, S2 Netbox

Professional Experience

Dell Services – Redwood City, California 06/12 – Present (Contracted to the Daughters of Charity Health System)

Technical Support Senior Analyst (06/12 – Present)

Administer Active Directory and Exchange environments for 6000+ users Directly responsible for support of both workstation hardware and software for over 200+

users in business office environment including top-tier executives Provide 24x7 on-call support for the Seton Medical Center supporting desktops, laptops,

WOWs (Workstation on Wheels), and any other IT related equipment Engineer and deploy desktop images Support of both enterprise and BYOD cell phones, tablets, and laptops using software such as

BES and Good for Enterprise Maintain Printer, Fax, Copier, and MFPs Assist network team with support of local servers, network, and telecommunication equipment Research, recommend, and implement new or improved software and hardware applications

in an effort to stay up to date with current technologies

Jonathan Carr Cell: (408) 316-4478 Email: joncarr15@gmail.com

https://www.linkedin.com/in/joncarr15

Sonitrol/ Pacific West Security – San Jose, California 04/06 – 06/12

Network Systems Technician (10/08 – 06/12)

Administered Active Directory and Exchange environments Supported both the hardware and software relating to servers, networking, workstations, and

telecommunications devices including Cisco VOIP, cell phones and tablets Configured and maintained network infrastructure appliances including Cisco switches, routers

and firewall Queried, and manipulated, and maintained SQL databases containing sensitive alarm

information Accompanied sales team as the SME for all IP based alarm systems Researched and presented new or improved software and hardware applications to

managements and/or customers decision makers for infrastructure improvement Worked with customers and alarm operators and technicians on escalated alarm

system support issues

Lead Operator and Alarm Programmer (04/06 – 10/08)

Supervised day shift alarm operators and ensured completion of daily tasks assigned to team Worked with the installation technicians to set up and configuring the alarm system backend Troubleshot and diagnosed alarm panel, and alarm system errors or issues Trained fellow alarm operators how to program and troubleshoot the alarm systems

Education and Training Working towards BS in Computer Science • De Anza College – Cupertino, CA

Robotics and Electronics • Central County Occupational Center – San Jose, CA Information Technology/General Education • Oak Grove High School – San Jose, CA