SAURABH SUMAN RANJANContact: +91-9973535265E-Mail: ranjan.saurabhsuman@outlook.comLinkedIn Profile: http://in.linkedin.com/in/saurabhranjan1/

MICROSOFT CERTIFIED PROFESSIONAL

Versatile & high energy professional aiming for senior level assignments in IT Operations with an organization of high repute in IT sector

- Offering rich business acumen & record of flawless service & achievements across a diverse range of functions

PROFILE SUMMARY

A competent professional with nearly 3 years of experience in:

System Administration Technical Support Data & Mail ConfigurationClient Servicing Hardware Maintenance IT OperationsNetworking Operations Installation Team Management

Sound knowledge of TCP/IP & related protocols, networking routing concepts and current networking systems including routers, switches, IP addressing & sub netting, VTP, etc.

Hands-on experience in maintaining Enterprise Servers, Operating Systems, Clusters, Storages, File Systems, Databases, Applications, etc.

Adroit in addressing queries regarding information system / software, application conflicts & system bug and extending onsite support to clients including maintenance of hardware / software

Proficient in installation, configuration & troubleshooting of all types of servers, workstations, desktops, network printer, other software / hardware devices problems

Deft in supervising network infrastructure LAN/WAN and migration & configuration of network client workstations Pivotal in assigning user nodes to various devices installed & networked and handling allocation & protection of user

rights as per company’s policies Skilled in troubleshooting issues related to LAN connectivity, software and hardware Expertise in installing & configuring Server Operating Systems, Application Software, Anti-Viruses, etc. An effective communicator with good analytical, planning and problem solving skills

CORE COMPETENCIES

Systems Administration Managing overall administration of LAN & WAN system involving design of network layouts, configuration &

maintenance of web / servers, databases, network services and peripherals Installing workstations & servers, network services and peripherals

IT Operations Improving operational readiness by enhancing availability of system for internal image & external customers accessing

the database Conducting time-to-time surveys in order to understand need for up-gradation required in software / hardware sector

of the organization.

Technical Support / Troubleshooting Maintaining directory including security domains, user profiles & other resources on the network Delivering high-end technical support on various servers and ensuring customer satisfaction through prompt redressal

of problems

ORGANISATIONAL EXPERIENCE

September’16-Till Date Net Connect Pvt.Ltd as Helpdesk CoordinatorTechnology Using Currently: ITIL process, Incident Management, CMDB, Change Management, Problem Management, Service Requests

Role: Providing Helpdesk Support at Jharkhand State Data Centre, Ranchi.

Managed a network comprised of 10+ Database Servers, Application Servers & Virtual Machine Environment. Providing 24X7 helpdesk support for all types of calls reflecting in helpdesk support tool Handled activities related to:

o Monitoring and Maintaining of incidents arising in helpdesk tool. o Escalation of calls to respective departments as per incident typeo Installation of software packages on Windows 7 Enterprise

Accountable for maintaining log report of related calls on daily, weekly & monthly basis through CA Service desk Manager as per Requirements for Audit Purposes.

March’16-Sept’16 CMS IT Services Pvt.Ltd as Customer Support EngineerTechnology Used: Microsoft Update Service, Remote Application Services through Tight Vnc Administration, MS outlook Mail configuration in 2007

Role: Providing Full Time Customer Support at Bharti Axa Life Insurance Ranchi branch. Managed a network comprised 20 clients running of Windows 7 Provided desktop support for user profile and for all types of user with computer problems both software & hardware Handled activities related to:

o Configuration & maintenance of desktop environment running on Windows Client, Internal Mail Server Managing, etc.

o Maintenance of antivirus software including updating & scheduling of daily scans as per requiremento Installation of software packages on Windows 7 Enterprise

Accountable for maintaining log report of desktop related calls on daily, weekly & monthly basis through HP cornerstone ticket management system

Sept’14-Nov’15 Tekshapers Software Solutions (P) Ltd as System AdministratorTechnology Used: Microsoft Update Service, Remote Application Services in Team Viewer, Administration and MS outlook Mail configuration in 2007, Configuring AD in Windows Server 2003Role: Spearheaded a team of 15 Support Executive Managed a network comprised of 1 Server and more than 20 clients running of Windows 7 & XP Professional Supervised desktops & printers of different vendors and handled maintenance of CCTV and Fingerprint reader

installed in Ranchi Branch. Provided desktop support for user profile and for all types of user with computer problems both software & hardware Handled activities related to:

o Configuration & maintenance of desktop environment running on Windows Server & Windows Client, Internal Mail Server Managing, etc.

o Maintenance of antivirus software including updating & scheduling of daily scans as per requiremento Installation of software packages on Windows 7 Professional & XP Professional

Accountable for maintaining log report of desktop related calls on daily, weekly & monthly basis

Feb’13-Dec’13 PCS Technologies, Ranchi as FMS Engineer Technology Used: Microsoft Update Service, Remote Application Services in Net Support Manager, Team

Viewer, Administration and Configuration of Exchange Server in MS Outlook2010

Role: Spearheaded a team of 15 IT Support Executive Managed a network comprised of 1 Server and more than 20 clients running of Windows 7 & XP Professional Supervised desktops & printers of different vendors and handled maintenance of automatic voice recording machine

installed at various regions Provided desktop support for user profile and for all types of user with computer problems both software & hardware Handled activities related to:

o Configuration & maintenance of desktop environment running on Windows Server & Windows Client, Internal Mail Server Managing, etc.

o Maintenance of antivirus software including updating & scheduling of daily scans as per requiremento Installation of software packages on Windows 7 Professional & XP Professional

Accountable for maintaining log report of desktop related calls on daily, weekly & monthly basis

Highlights: Efficiently maintained offline & online application of SBI Life Insurance Pvt. Ltd. in Bihar and Jharkhand Regions Holds the distinction of proving support in data recovery from a crashed server in 2013

PREVIOUS EXPERIENCE

Nov’08–Feb’09 Arithme Software & Web Services Pvt. Ltd., Raipur as Network Support Engineer(Technology Used: Debain, LDAP, Arithmail and TCP/IP)

Aug’06–Aug’07 Wallace Pharmaceuticals Limited, Ranchi as Network Administrator(Technology Used: Java/JEE, TCP/IP, Disk Management, Antivirus Updating, Windows Update Service and Windows Steady State)

CERTIFICATIONS

Microsoft Certified Professional (MCP ID – 3827212) Microsoft Certified Systems Administrator Microsoft Certified Systems Engineer Microsoft Certified Technology Specialist Jetking Certified Hardware & Networking Professional from Ranchi Centre in 2007

IT SKILLS

Well versed with:o Operating System (Windows 2000/2003 Server/Professional/XP/Vista/7/98/ME & MS DOS)o Protocols (TCP/IP, SNMP, ICMP, SMTP and POP)o Hardware (Switch, HUB, ADSL Modem, Printers, Network Printers and Iomega Devices)o Client Software (MS Outlook, Outlook Express & Symantec End Point Protection)

Conversant with security updates in Windows including:o OSI Model, WAN & LAN, Virtual Machine o Network Monitoring, Network Management o Database Administration and System Monitoring o JAVA/JEE Componentso Security Update, TCP/IP, Information Systems Architecture

EDUCATION

BA (English Honours) from CMJ University in 2012

PERSONAL DETAILS

Date of Birth: 28th June, 1989Address: C/o Rajeshwar Rai, opp CGWB Ashok Nagar Road no 2 Ranchi-834002(Jharkhand)Languages Known: English and Hindi

References: Will be furnished Upon Request.