Michael Eric Parker

11 Old Orchard Drive

Mabelvale, Arkansas 72103

Telephone 501-902-9168

Email tennoklark@gmail.com

Career Highlights

Received Customer Service Awards and Commendations

Recognized by previous employers for Perfect Attendance

Arkansas life & health insurance producers license # 18053093

Professional Experience

2014-2015 Atlantic Tele-Net

Customer Service Representative

Inbound Call Center

Assisting customers with programming cell phones and data devices

Going over monthly rate plan and feature information and making account changes

Taking payments and giving billing information when needed (proration charges)

Troubleshooting devices and reporting network issues to engineering when needed

Informing customers on the latest promotions, Sales and discounts

2012-2014 Parker & Associates Metal Sales

Shipping and Inventory Clerk

Processing orders for various manufacturing clients and individual customers. Answering

phones. Keeping the warehouse clean and orderly.

Loading and unloading trucks. Giving drivers directions.

Assisting with equipment repairs. Keeping an updated list and count of inventories.

2007-2012 Alltel/Verizon Wireless

Technical Support Coordinator

Assisting customers with billing issues, rate plan changes, adding and removing features

Text messaging packages, data packages. Assist customers with new equipment upgrades

Smart phones and mobile data devices. Replacing defective equipment under the

Warranty program, helping customers with step by step instructions on their devices such

As programming resetting devices to factory settings and using features and applications

Voicemail GPS and backup assistance. Correcting problems in billing for example removing any

pending orders that will prevent the customer from being charged

Adding removing features upgrading devices and changing rate plans. Checking systems for

Outages and submitting trouble tickets to engineering for further investigation and repair.

2006-2007 Fidelity Information Services

CREDIT FRAUD INVESTIGATOR

Placing and receiving calls to customers with large purchase amounts. Verifying charges that are

valid or fraudulent.

Placing temporary blocks on accounts if unable to verify the validity of charges. Removing

temporary blocks if needed after confirming the charges

Permanent blocks if fraud activity has taken place.

1997-2004 Southwest Airlines

RESERVATION SALES AGENT

Inbound call center environment where I place flight reservations and sell tickets to customers.

Give flight arrival and departure information and inform customers of delays. Advice traveling

public of check in times at specific airports. Informing passengers of baggage carryon

And baggage check in rules and restrictions. Instructing passengers of proper I D and giving

Customer information about services and features at their specific airports for example

explaining baggage claim instructions. Where restaurants are located and parking information.

1994-1997 St. Vincent Infirmary Medical Center

MEDICAL RECORDS FILE CLERK

Filing and retrieving medical records for doctors and nurses. Handling release of information to

patients’ attorneys’ insurance companies and case workers. Preparing older records for

processing facility conversion from paper documents to microfiche and microfilm.

EDUCATION 1990-1994 UNIVERSITY OF ARKANSAS AT LITTLE ROCK

1990 High School Graduate

McClellan High School, Little Rock, AR