ANDREA PETERS

Phone: 0417 606 995

Email: andrea.peters66@gmail.com

PROFESSIONAL PROFILE

I am an Administration and Customer Service professional with 34 years experience in all aspects of

administration and client satisfaction in a varied number of industries.

I have had extensive experience within an office environment. My previous roles demanded a high

level of communication skills and the ability to build rapport with my clients with a genuine caring

attitude enabling me to identify their requirements and desires resulting in exceptional customer

satisfaction.

I have the ability to adapt in a fast paced environment whilst maintaining efficient processes and

procedures and guidance to my colleagues.

The broad experience I have gained in my previous roles and my passion for client based satisfaction

makes me an ideal candidate for your organisation.

EXPERIENCE

Termi Home & Commercial

2014 - Present

Account Manager – Real Estate & Body Corporate

The primary objective of my role is to maintain strong client relationships, ensuring efficient

time management and response times, with strong organisation skills maintaining that the

correct technicians and associated equipment are applied in conjunction with a strong

knowledge of scheduling to guarantee time efficiency. I have a large client base both in the

real estate and body corporate arena but also a number of government agencies such as

Defence Housing Australia.

Responsibilities

Customer Service & Communication

Liaising with Property & Body Corporate Managers & Government Agenices.

Scheduling of Technicians Services / Jobs – using myflo software

Entering & Maintenance of Commercial Contracts

Invoicing & Receipting of Invoices

Telephone & Sales enquiries

Preparation & negotiation of quotes

Call Centre Experience

Achievements

Exceptional client satisfaction.

Implementation of new procedures and processes to ensure quality delivery of service

whilst maintaining a positive and high level of staff morale

Sun City Air Conditioning

Administration Assistant

July 2013 – January 2014

My employment with Sun City Air Conditioning was a fulfilling but temporary role due to the

sale of the company of my previous employer at Service 1 Pty Ltd.

Dealing with customers sales enquiries

Scheduling Service Technicians

Ordering and receipting of stock

Invoicing

Daily banking and reconciliation

Data Entry

Quoting for repairs and new installations

Preparation of all relevant documentation

Telephone sales and enquiries

Service 1 Pty Ltd (Air Conditioning Maintenance & Service)

July 2008 – April 2013

Administration Manager

Administration Assistant

Initially employed as an Administration Assistant. From December 2010 I was promoted to the

position of Administration Manager. The objective of this position was to co-ordinate, organise and

supervise all administrative activities across the organisation. Responsibilities included co-ordinating

office activities, supervising support staff, administrative support to management and staff and

liaison with senior management and stakeholders. This role held responsibility for developing

administrative management systems to improve organisational efficiency. Confidentiality and

professionalism was essential to this role.

Responsibilities

Quarterly Maintenance Contract Update Reporting (contracts – current, pending, held lost

etc)

Delegating work and workload planning for technicians and apprentices

Supervising the work of administration staff, monitoring the workload and work rate

Create and maintain accurate reports for weekly timesheets for all staff

Preparation of monthly management reports

Liaising with Suppliers

Meet and report to senior management to review office performance

Review office expenditure

Quoting for repairs as per technicians reports (liaising with suppliers technical support)

Parts receiving and ordering

Providing administrative support to the Service Manager and technical staff

Monitoring college bookings and e-profiling requirements for apprentices

Receivables and Payables reconciliation (MYOB)

Daily reconciliation of bank account

Debt Collection

Scheduling of all Technicians jobs using TSM – The Service Manager

Entering and Maintenance of Commercial Contracts

Achievements

High level of customer satisfaction and relationship building. Increasing client base.

Strong staff morale.

Time and financial efficiency in geographically scheduling

Peters Camera House

Owner

October 1992 – July 2008

Being a Director of this company ensured that my role encompassed all aspects of business from

customer sales and service, to staff management and financial reporting and stock management.

Recruitment and training of all staff (sales)

Managing a team of 15-20 staff and monitoring all procedures of business

Customer service and sales assistance

Regular stock audits

Inventory and stock control

Staff rosters

All Payroll and Superannuation requirements

Reconciliation of Debtors & Creditors Statements

Problem Resolution, liaising with customers complaints and working towards positive

outcomes for clients

Office of the Premier of Queensland

Office of the Leader of the Opposition

November 1982 – October 1992

In both of the above positions, I worked as an Executive Secretary within the Office of the

Premier and then the Leader of the Opposition, reporting directly to the Premier’s Personal

Adviser and Press Secretary, and the Leader of the Opposition himself.

The role demanded an extremely high level of trust and confidentiality

Preparation of official Documents and liaising with Ministerial Offices and the Cabinet

Secretariat

High speed keyboard skills with 98% accuracy

Formatting and Preparation of media Releases

Diary Management

Excellent personal presentation and punctuality

Travel Arrangements

ADDITIONAL & TRANSFERABLE SKILLS

Excellent written and verbal communication skills. The ability to interpret information and

apply the necessary sales processes – identifying the client needs and opportunities

All browser technology

MYOB Accounting & MYOB Retail Manager

TSM- The Service Manager

Myflo – Trades & Services Scheduling Software Package

Servicepro – Scheduling Software Package

Job Manager Software

COMMUNICATION

Consulting

Communicating with influence

Internal & external liaison

Multi-level communication

Listening, understanding and acting on oral communication

Resolution of customer / client complaints and misunderstandings

PERSONAL DATA

Health Excellent

Fitness Excellent

Status Divorced

Interests Music, health & fitness, reading

REFERENCES

Upon Request