22/348,INDIRA NAGARLUCKNOW-226016

+91 8604099901mailamitsahu@gmail.com

AMIT SAHU

I have over 8 + years of experience working in IT & infrastructure support Currently, I work as a Sr. Executive IT & infrastructure support, improving products and services for our Organization by using advanced IT infrastructure support,, standing up big-data analytical tools, creating and maintaining models, and on boarding compelling new data sets.

Professional Synopsis: CMS Certified Computer Engineer with MCA, MCITP & RHCE & 8 years of experience in IT & IT

Infrastructure Support. Worked on System Engineer in Lakvan Systems & Solutions, Lucknow Worked on Technical Support Engineer in Vodafone: The Shine Telecalling, Lucknow. Worked on Data Migration Project On Bank Of Baroda From Nelito Systems Limited, Lucknow Worked on Technical Support Engineer in BSNL Broadband Services, Lucknow Worked on FMS Engineer in CMS Info Systems Pvt Ltd, Gomti Nagar, Lucknow Worked on FMS Engineer in Karvy Data Management Services Ltd, Lucknow Worked on Sr.Engineer Deskside Support in HT Media Ltd Lucknow. Worked on IT Engineer in Indigo Airlines Lucknow Airport. Worked on IT Executive in Big Basket Lucknow. Working on IT Executive in Medics International Life Sciences Limited Lucknow.

CERTIFICATIONS: RHCE (Red Hat Certified Engineer)

Certification No.: – 805010014545820 MCITP– Enterprise Desktop Support Technician on Windows 7(70-680)

Certificate Number: - D395-6387 MCTS – Windows Server 2008 Active Directory Configuration (70-640) MCTS – Windows Server 2008 Network Infrastructure (70-642) MCTS – Windows Server 2008 Applications Infrastructure (70-643) MCITP – Enterprise Administrator on Windows Server® 2008 (70-647)

Certificate Number: - D417-5551 MCSA- Windows Server 2008 (Microsoft Certified Solutions Associate)

Key skills:- Active Directory, DNS, DHCP, File and Print Experience with Migration, Installation, Upgrades and Patching Sound knowledge in different versions of Microsoft OS In-Depth knowledge of Active Directory and DNS structure Strong Knowledge of Windows 2000 and 2003/2008 Server and trouble shooting skills; Strong in File and Print Server Management; Knowledge in Windows Security, experienced in

Antivirus products Troubleshooting technical issues

Present Working Experience:Medics International Life Sciences Limited IT Executive July 201 6 to Onward Lucknow Installation of Operating System, Antivirus & Different client applications software, Printers Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized

peripheral equipment Network printer sharing and local user policy creation. Support and troubleshooting of LAN & WAN connectivity issues and manage Physical network

connectivity Provide remote support Performs general preventative maintenance tasks on computers, laptops, printers and any other

authorized peripheral equipment. Configure and troubleshoot e-mail client i.e- MS-outlook etc. Handling various kinds of incidence logged by the user & provides support on their logged incidence

about Server, Desktops, Laptops, Software's & Printers Create and manage new users, email IDs on mail Server and resolve related problems Provide Software, User Application, Hardware and Network Support Daily, Weekly and Monthly backup activity Performing troubleshooting on assigned ticket and resolve the problem within SLA. Customize desktop hardware to meet user specifications and site standards Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains

and restocks assigned parts inventory to insure proper spare parts levels Develop and manage effective professional working relationships with contractor personnel, co-workers

and clients, adhere to policies as per corporate manuals and directives. Order or buy computer systems and liaise with purchase and supplies department. Maintain Technical assets information.

Previous Working Experience:Progressive InfoTech Private Limited IT Executive December 201 5 to June 2016 BigBasket, Lucknow

Maintenance and upgrading of computer systems or offering recommendations on upgrades needed. Managing Symantec End Point Security. Inventory management for hardware and software's. Installation, configuration & Management of Servers, WiFi Router and Network devices. Co-ordination with vendors for timely resolutions on hardware related calls. Co-ordination with eretail team for timely resolutions on FlexiHM related calls. Trouble shooting of all types Hardware, Printers, Moderl queries, Software queries. Support for Software FlexiHM, BBModule, BBUtilities. Support for PDA device like Motorola MC 2180 HSD device & PDA Apps. Training staff and orienting them on how to use computer hardware and software systems. Sharing & security of Network resources.

Previous Working Experience:Cms Infosystems Private Limited IT EngineerSeptember 2014 to Apr 2015 Interglobe Aviation Ltd. (IndiGo),Amausi Airport,Lucknow Testing of computers and ensuring that computer systems are functioning properly.Identifying and solving any problems that affect computer operating systems. Maintenance of networking systems.

Managing Symantec End Point Security. Sharing & security of Network resources. Maintaining other computer peripheral devices such as printers and solving printing problems if they

arise. Check BRS Server and application on MC3000. Support for IT Airport Critical devices MC 70 (Q-Buster) and MC 3000. Support for Bluetooth Printer MZ 320(Q-Buster printer).

Previous Working Experience:Progessive Infotech Private Limited Sr.Engineer Deskside SupportNovember 2011 to August 2014 Hindustan Times Media Limited,Lucknow Maintenance of Hardware and Networks. Providing Support for Application Software’s like Newswrap, Quark, NewsWatch, SAP, Folio Editorial,

Adobe Indesign, Adobe Photoshop, Adobe Incopy, Lotus Notes, Outlook & Webportals. Providing technical support for VC (video conference),IP Phones, Projectors. Using Symantec Endpoint Security & Reporting Server for virus protection Technical Support on Microsoft Windows (XP) system, involving configuration, user administration and

service support. Managing Symantec End Point Security. Installing desktop OS XP, Win 7 and server OS 2003, 2008 R2

Previous Working Experience:Cms Infosystems Private Limited FMS EngineerOctober 2010 to November 2011 Karvy Data Management Services Ltd,Lucknow Maintenance of Hardware and Networks. Provide Support Application Software like EPOS, Outlook,Tipps,CRM,DMS,Lotus Notes. Using Symantec Endpoint Security & Reporting Server for virus protection Technical Support on Microsoft Windows (XP) system, involving configuration, user administration and

service support. Troubleshooting and resolving the Hardware and OS related problems at the installation base. Installing desktop OS XP, Vista, 7 and server OS 2003, 2008, 2008 R2 Planning, Managing, Implementing and Maintaining a Microsoft Windows XP, 2003 Server

Environment.

Bsnl Broadband Services. Technical Support EngineerNovember 2009 to October 2010 Lucknow, UP

Maintenance of Hardware and Networks. Broadband Installation Hardware installation as per requirement of the system.

Lakvan Systems & Solutions, System EngineerJuly 2008 to Ovtober 2009 Lucknow, UP

Maintenance of Hardware and Networks. Hardware installation as per requirement of the system. Installing desktop OS XP, Vista, 7 and server OS 2003, 2008, 2008 R2 Troubleshooting of LAN and Wi-Fi problems.

Technical Qualification: Done Inset Certified Computer Engineer with aggregate of 55% marks.

Year: 2007-2009 Institute: Inset, Aliganj, Lucknow, Uttar Pradesh

MCA (Master of computer Application) with aggregate of 70% marksYear: 2009-2013

Institute: Punjab Technical University (Distance Learning), Lucknow, U.P.

Educational Qualification:

1 B.Com from Lucknow University (2009).2 SSC from Ram Janki Inter College, U P Board, Faizabad (2006)3 HSC from Ram Janki Inter College, U P Board, Faizabad (2004)

STRENGHT: Workaholic, Positive attitude and Hard workerHOBBIES: Listening music, Travelling

Personal Details:

Father’s Name: Shri Salik Ram SahuMother’s Name: Smt. Ramawati SahuDate of Birth 07/10/1989Marital Status: UnmarriedNationality: IndianReligion: HinduLanguages Known: English, Hindi

Place: Lucknow (Amit Sahu)