‍‍Sarah‍Curtis229‍Swan‍Lake‍Ave.‍‍Monroe,‍ME‍04951 | 207-322-5578 | sarahmcurtis86@gmail.com

Objective· To‍be‍associated‍with‍an‍organization‍where‍I‍can‍contribute‍to‍the‍growth‍and‍benefit‍of‍the‍company.

EducationHIGH SCHOOL DIPLOMA | 4/24/2005 | BELFAST AREA HIGH SCHOOL

EASTERN MAINE COMMUNITY COLLEGE (NOT COMPLETED)

· Major:‍Psychology

Skills & Abilities

MICROSOFT OFFICE | POWERPOINT |EXCEL | CRM SYSTEMS | CUSTOMER SERVICE | CATERING | TELEPHONE SKILLS |ORGANIZATIONAL SKILLS | CUSTOMER SATISFACTION | PROJECT MANAGEMENT | PROJECT PLANNING | QUALITY ASSURANCE | PROCESS ANALYSIS | TRAINING CLIENT/PEERS | PRODUCT TESTING | RESOURCE MANAGEMENT |TROUBLESHOOTING |TECHNICALLY SAVVY

Experience

ATHENAHEALTH | CUSTOMER SERVICE SENIOR ASSOCIATE, CUSTOMER INTELLIGENCE OPERATIONS | 09/2011-04-2015

· Address‍customer‍service‍inquires‍in‍a‍timely‍and‍accurate‍fashion.

· Give‍accurate‍and‍appropriate‍information‍to‍answer‍questions,‍troubleshoot‍issues,‍and‍resolve‍complaints.

· Properly‍directed‍inbound‍calls‍in‍phone‍queues‍to‍improve‍call‍flow.

· Made‍reasonable‍procedure‍exceptions‍to‍accommodate‍unusual‍client‍requests.

· Developed‍effective‍relationships‍with‍all‍call‍center‍departments‍through‍clear‍communication.

· Worked‍with‍upper‍management‍to‍ensure‍appropriate‍changes‍were‍made‍to‍improve‍client‍satisfaction.

· Provided‍input‍to‍assist‍in‍selection‍and‍implementation‍for‍our‍software‍based‍on‍client‍requests‍and‍demand.

· Tested‍software‍to‍assure‍newly‍implemented‍workflows‍worked‍correctly,‍as‍well‍as‍met‍client‍expectations.

· Created‍client‍friendly‍step‍by‍step‍documentation‍to‍assist‍clients‍in‍learning‍the‍practice‍management‍software.

· Effectively‍provided‍complete,‍clear‍and‍timely‍written‍communication‍for‍client‍inquiries‍through‍a‍case‍resolution‍management‍system.

· Assisted‍analysts‍in‍learning‍the‍software‍as‍well‍as‍the‍resources‍they‍can‍use‍to‍effectively‍complete‍their‍daily‍tasks.

· Created‍reports‍to‍identify‍trends‍in‍software‍related‍inquiries‍as‍well‍as‍worked‍on‍ways‍to‍reduce‍call‍volume‍for‍hot‍topics.

SERVER | DARBY’S RESTAURANT | 05/2009-09-2011

· Assisted‍guests‍with‍making‍menu‍choices‍in‍an‍informative‍and‍helpful‍fashion.

· Appropriately‍suggested‍additional‍items‍to‍customers‍to‍increase‍restaurant‍sales.

· Effectively‍communication‍with‍kitchen‍staff‍regarding‍customer‍allergies,‍dietary‍needs‍and‍other‍special‍requests.

· Consistently‍adhered‍to‍quality‍expectations‍and‍standards.

· Managed‍closing‍duties,‍including‍restocking‍items‍and‍reconciliation‍of‍the‍cash‍drawer.‍

CUSTOMER SERVICE REPRESENTATIVE | BANK OF AMERICA | 06/2008-05/2009

· Handling‍outbound‍calls‍pertaining‍to‍the‍reconciliation‍and‍collection‍of‍delinquent‍accounts‍either‍directly‍or‍through‍the‍appropriate‍channels‍including‍Payment‍Inquiry‍and‍Reconciliation‍&‍Control‍units.

· Preventing‍impending‍loss‍and‍increasing‍through‍negotiation‍and‍enforcement‍of‍scheduled‍collection‍campaigns.

· Using‍logic‍and‍reasoning‍to‍identify‍the‍strengths‍and‍weaknesses‍of‍alternative‍solutions,‍conclusions‍or‍approaches‍to‍problems‍to‍benefit‍the‍company‍as‍well‍as‍the‍client.

SERVER | ANGLERS RESTAURANT | 01/2004 – 06/2008 ALSO FROM 05/2009-08/2009

· Train‍new‍waiters‍and‍floor‍staff‍on‍guest‍service‍expectations,‍safety‍procedures,‍proper‍food‍handling‍and‍restaurant‍protocol.

· Delivered‍exceptional,‍friendly,‍and‍fast‍service.

· Answered‍questions‍about‍menu‍selections‍and‍made‍recommendations‍when‍requested.

· Accurately‍recorded‍orders‍and‍partnered‍with‍team‍members‍to‍serve‍food‍and‍beverages‍that‍exceeded‍guests’‍expectations.

· Skillfully‍anticipated‍and‍addressed‍guests’‍service‍needs.

· Routinely‍cleaned‍glassware,‍windowsills,‍carpets,‍floors,‍counters,‍storage‍areas‍and‍service‍refrigerators.

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