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JACOB REED8500 Skiff Lake Road Jackson, MI (517) 745-8261 [email protected]
Upcoming Eastern Michigan University graduate offering a strong academic background in IT combined with excellent internship experience as a help-desk analyst.
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
EDUCATIONEASTERN MICHIGAN UNIVERSITY, YPSILANTI MI, MA
Degree expected 04/28/17
B.B.A. in Computer Information Systems Concurrent Employment with College Studies:
Student Help Desk Technician (2016-present): Provide networking/desktop support. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.
Driver , Jimmy John’s (2014 to present): Communicated with customers to determine and accommodate requests as well as delivered their food in a time and efficient manner for maximum customer satisfaction
TECHNOLOGY SUMMARY
Systems: Windows 9X/2000/XP/7/8/10, Mac OS, Unix,
Databases: SAP
Languages: SQL, HTML, CSS, C++,
Software: MS Office, Deepfreeze, GIMP 2.8, MySQL
IT EXPERIENCE
Eastern Michigan University Help Desk Analyst / Intern, 2016 to presentHandled technical troubleshooting within an enterprise environment, including rebuilding, maintaining and restoring computers.
EXTRACURRICULAR ACTIVITIES
Undergraduate Interfraternity InstitutePhi Sigma Phi National Fraternity Leadership Development AcademyPhi Sigma Phi National FraternityEastern Michigan University Interfraternal Vice PresidentA+ Certification Course
