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1. Sudhanshu Shekhar Tata Consultancy Services Email ID: [email protected], +91-99999-15073 Experience Summary I have more than 4 years of Experience as Windows and Citrix Administrator. Provided support on Citrix Presentation server XenApp 6.5 for different Clients. Key Skills XenApp 6.5 Web Interface Vmware Vcenter 5.0 Installation & Configuration Installing and configuring Citrix Servers. Upgrading Citrix servers. Updating Applications / Server Components on Citrix servers. Publishing Applications and Desktop Application sets. Upgrading Citrix Products, license server, hot fixes etc. Administration & Troubleshooting Installing and publishing application on Citrix. Controlling access to applications. Performed Resource Management activities Performed activities relating to Citrix and application security. Respond resolve all reported problems and requests. Resolved Performance Related Issues User administration on Citrix Trouble shooting IMA, Data store issues, Citrix license usage Issues SKILL SET Operating Systems - Windows 7, 2000, XP, Windows Server 2003, 2008. Tools Used - Windows Active Directory services RACF (Mainframe) Lotus Notes(6.5) & CyberArk Remedy tool (7.5/7.6) Tivoli identity manager (TIM) /Oracle Waveset Microsoft Outlook , Microsoft Lync 2010 and Microsoft Exchange 2010 Rxhome, RSA SecurID Tokens and JD Edwards Support. Qualifications Bachelor of Engineering (B.E.) in Electronics and Communications Engineering, 2007 - 2011 from Visvesvaraya Technological University. 2. Experience Profile Key Projects Company- TCS 01 January 2015- Till Date Customer name: Pharmacy benefit management organization in the Cool Valley, (Missouri, and U.S.) Project Description: Organization has more than 1200 Citrix Presentation server 4.0, XenApp 5.0 & 6.5 Servers running on Windows Server 2003 & 2008 Operating System. As a Citrix Administrator We support all Citrix related issues as well as be part of designing and implementing Citrix Farms. Role Description: Assistant Consultant - Citrix: Install and Configure the Citrix Deploy & Publish applications on Citrix farm Fine tune the Citrix presentation servers for various application Resolve profile, printer, access, and communication issues on Citrix. Trouble shoot Citrix based problems Provision users for Citrix Create Standard operating procedures for Citrix and Operating systems Provisioning VMs through XenDesktop 5.0 & management of the Xendesktop Farm Creation of Virtual Servers, Virtual Machines for user thru Vcenter 5.0 Work on Ticketing system and Handle P1 and P2 Tickets Company- TCS 01 February 2012- December 2014 Customer name: Pharmacy benefit management organization in the Cool Valley, (Missouri, and U.S.) Project Description: Organization has more than 50000 users in Active Directory . Working as Information Security Administrator in User provisioning team . Role Description: IT -Analyst: * Hands on with various tools like Active Directory Services, DHCP AND DNS configuration, Group policy, Profiles quota, Domain, Forest, Organization unit, Unix administration. * Provided support on Citrix XenApp 6.5 for different Clients * Providing access to resources, granting Pseudo access to user profile, in UNIX administration by using CyberArk & PuTTY (an open-source terminal emulator, serial console) * Providing L2/L3 support in exchange 2010 and taking care of 1000+servers. * Planning, Deploying and Configuring Microsoft Exchange server 2010 3. * Managing user/groups on Active Directory 2008. * Managing DNS/DHCP Servers.. * Configuring Microsoft Outlook 2007/2010. * Providing access to resources in Mainframe (RACF). * Working on creation of RSA token assignments, Creating mailboxes and Distribution lists with the help of Power shell. * Creating exchange for users and Microsoft office LYNC communicator. * Maintaining and administrating various security tools. * Manage backup, security and user help systems. * Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery. * Creating standard processes as part of SIP (Service Improvement Plans). * Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures. * Core team member of ISMS. Crating standard document regarding the procedure and managing Quarterly Information Security Audit for Security Administration, User Management & RBAC review. * Train users and promote security awareness to ensure system security and to improve server and network efficiency * Develop and interpret organizational goals, policies, and procedures. * Prepare and review operational reports or project progress reports. Company- TCS Aug 2011 Jan 2011 Customer name: Worked with financial services company headquartered in Dublin (Ireland). Designation: Lotus Domino Administrator Role Description: * Working with lotus notes (Version 8.5.1). * Dealing with Replication, Routing, clustering, security features and Synchronizing mailboxes and maintenance of production servers. 4. Facilities Management * Ensure application of & compliance with the companys IT policies in the administration of IT Infrastructure / Facilities. * Assess IT requirements of the organisation in terms of software, hardware and other peripherals / products, and handle procurement of the same. Achievements & Certifications 1. Completed Citrix Certified Administrator CCA for Citrix XenApp 6.5 . 2. Completed Microsoft Certified Solutions Associate (MCSA) certification for server Windows Server 2012 .(Certification number : E822-0648 ) 3. Completed Microsoft Certified Technology Specialist (MCTS) certification for Windows Server 2008 R2, Server Virtualization. 4. ITIL V3 Foundation Certificate in IT Service Management.(Registration Number: 4561846) 5. Awarded as Outstanding Employee of TCS and received On Spot Award, TCS Gems certificate from EVP & Head Global HR. 6. Nominated as Safety Champion from TCS, an initiative being led personally by the CEO who believes that the safety of our associates is one of the most important focus areas for TCS. OTHER ACHIEVEMENTS Represented college, stood 6th out of 180 colleges participating in first ever state level TECHFEST -2011, METAMORPHOSIS, conducted by Visvesvaraya Technological University for my final year project. Activities and Societies: IEEE student Chair (2009-10) for my student's chapter Student's Coordinator for Dept of ECE Member ISTE ( Indian Society for Technical Education) College Basketball team Runners up TCS Tech bytes (Hubli region) Member of social circle (Debates, Elocution, and JAM) Best boy-Department of Electronics and communication-2011, Training and placement coordinator for 2 consecutive years. Academic Credentials 1. Bachelor of Engineering in in Electronics and Communications Engineering, 2007 - 2011 from Visvesvaraya Technological University. With 66.14% (agg.) 2. Senior Secondary (2007) Passed Examinations from Central Board of Secondary Education (CBSE), 5. With 78.76%. 3. Secondary (2005) Passed Examinations from Indian Certificate of Secondary Education (ICSE), With 73.73 %. Personal Details Date of Birth : 01st September 1989 Contact Details : G 201 J , First Floor , Sushant Lok II, Sector 57 , Behind Hong Kong Bazaar , Gurgaon , Haryana - 122011 Mobile: +91-99999-15073 Notice Period : 30 days. 6. With 78.76%. 3. Secondary (2005) Passed Examinations from Indian Certificate of Secondary Education (ICSE), With 73.73 %. Personal Details Date of Birth : 01st September 1989 Contact Details : G 201 J , First Floor , Sushant Lok II, Sector 57 , Behind Hong Kong Bazaar , Gurgaon , Haryana - 122011 Mobile: +91-99999-15073 Notice Period : 30 days.