MICHAEL T. GAGNE

40 Hampton Road Exeter, NH 03833 (603) 770-7871

michaeltgagne@gmail.com

Professional Highlights Well over a decade of progressive dispatch experience with an in-depth knowledge of scheduling within union contract guidelines, customer service and improving efficiencies while working with multiple levels of management.

Experience

Casella Waste System s – Peabody, MA (2016 – Present) DISPATCHER/SCHEDULER

● The dispatch of 15 commercial municipal waste routes, 11 commercial roll off routes, 5 commercial recycle routes and 10 residential routes throughout the greater Boston area.

● Dispatching within the union contract guidelines while maximizing service and profitability.

● Advise drivers on compliance matters associated with federal DOT laws in accordance with hours of service regulations.

● Act as a go between for the corporate office and the local clientele, resolving areas of concern due to additional business, scheduling changes and driver complaints.

● Scheduling of drivers and routes on a day by day basis based off of business demand, equipment availability, vacation schedules and numerous other considerations.

Aggregate Industries – Saugus, MA (2011 – 2016)

DISPATCHER/DAILY COORDINATOR Recruited by the Dispatch Manager to return to Aggregate Industries.

● The dispatch of over 70 concrete mixer trucks while processing orders and addressing various customer concerns.

● Communicating with drivers on matters that require specific instruction concerning customer requests, timeliness of deliveries, locations and responsibilities.

● Advise drivers on compliance matters associated with federal DOT laws and regulations regarding hours of service.

● Interacted and resolved any customer related questions and concerns in a timely manner that resulted in promoting good will from Aggregate.

● Assigning the next day’s orders to the most efficient plant while taking into consideration plant specific mixes, personnel and plant capacities.

● Daily scheduling of Batch Persons, Plant Mechanics, Truck Mechanics, Loader Operators and various other employees needed to efficiently operate numerous plants throughout Massachusetts.

Benevento Companies Wilmington, MA 2009 – 2011 SCALE HOUSE OPERATOR/DISPATCHER

Accepted a role within the company that increased my dispatching responsibilities throughout all lines of business.

● Following operating sequences to receive and exit vehicles through incoming and outgoing traffic over the weigh scale.

● Dispatching drivers throughout Eastern Mass. for multiple lines of business including Sand and Stone, Concrete and Asphalt.

● Resolving customer complaints in person or via direct telephone/computer dialogue. ● Maintaining communications via radio, phone and Trimble text in order to contact

driver’s and expedite deliveries as well as address safety concerns. ● Hiring of independent owner/operators to meet customer demand.

Benevento Companies Wilmington 2008 – 2009

DISPATCHER/ORDER TAKER Accountable for all operational and administrative responsibilities that involved, but were not limited to:

● Dispatching a fleet of over 30 concrete mixer trucks at multiple plant locations. ● Interacting with customers in person as well as over the phone, scale house attending

and working with assigned personnel at the various facilities including the Wilmington Headquarters., Transit Ready Mix plant in Gloucester and the Concrete Company in Georgetown.

● Creating and maintaining daily, weekly and yearly Yards Per Hour records and well as fleet maintenance reports.

● Resolving client concerns regarding aspects associated with the timeliness and quality of deliveries as well as employee matters pertaining to drivers.

● Establish a professional rapport with all client representatives that directly resulted in an increase of profit for the business.

Aggregate Industries –Peabody, MA (2004 – 2008)

DISPATCHER/ORDER TAKER Advanced to this dual role and reporting to the Dispatch Manager, my responsibilities and activities included:

● The dispatch of over 90 concrete mixer trucks while taking daily orders from customers needing concrete.

● Communicate with the drivers on any matters that required specific instruction concerning clients, timeliness of deliveries and client locations.

● Advised drivers on compliance matters associated with federal DOT laws and regulations regarding driving hours on a daily and weekly basis.

● Interacted and resolved any customer related problems in a timely manner that resulted in promoting good will from Aggregate.

● Maintained records of delivery efficiencies and driver schedules.

Aggregate Industries – Raymond, NH (2003 – 2004) ORDER TAKER

Learned many specific aspects of the concrete business, availing myself to those Managers and employees who were solidly experienced in this industry.

Education/Military Service/Computer Proficiencies

Completed Job Strand IV Millington, Tenn

Naval Air Technical Training Command

Graduate of Concord High School – Concord, NH General Studies

Accounting I and II Marketing I and II

Honorably Discharged from the United States Navy (1992 – 1996)

Trained in a variety of technical and administrative capacities and am well-travel throughout the globe.

Command Alkon SAP Trimview /Trimble JWS FleetMatics Microsoft Word Excel Google Drive AS400 Google Docs

Shared Network Drives