Resume 2016

KK EV INEV IN R . G R . G REENREEN 3179 Red Orchard Drive, El Paso, Texas 79938 (915) 777.3078 (915) 996.4310

[email protected] I- I NFORMATIONNFORMATION S SYSTEMSYSTEMS S SPECIAL ISTPECIAL IST - -

QQ U A L I F I C A T I O N SU A L I F I C A T I O N S P P R O F I L ER O F I L E

Highly analytical and versatile professional, offering more than five years of experience in information technology and customer service; combined with background in leadership and

electronic equipment maintenance. Adept at evaluating system vulnerability, presenting actionable analysis, reporting threats, and recommending security improvements to the upper management. Effective at quickly assessing and troubleshooting complex problems involving a wide variety of information systems. Knowledgeable of cybersecurity practices and regulations, network security, and IT infrastructure. Known for impeccable work ethic and resourcefulness within a fast-paced environment. Proficient with Microsoft Office applications and LAN.

PP R O F E S S I O N A LR O F E S S I O N A L EE X P E R I E N C EX P E R I E N C E

VIVINT INTERNET (WIRELESS ISP), EL PASO, TXWireless Network Supervisor 2014–2016 Fulfill a wide range of tasks to ensure seamless network operations, as well as overall security

and safety, including: New installations for Internet services, VoIP, and Ethernet adapters; Setup of routers and Alcatel Lucent switches; Maintenance of home and backhaul networks; Troubleshooting of physical layer problems with radio frequency (RF) links; Inspection and resolution of technical issues, network outages, and IP network problems; and Testing of fiber connections between networks through EXFO tester to verify bandwidth.

Administer the planning and coordination of daily schedules to ensure alignment of all activities with cost, schedule, and service objectives.

Provide status updates to the leadership on daily operations and issues; while developing and presenting courses of actions on operational readiness and all functional areas.

Facilitate the inspection of site operation, cable, and electrical equipment by climbing communication towers and ladders.

Work in collaboration with Network, Installation, and Customer Care departments toward the attainment of operational objectives.

Secure and properly maintain detailed activity logs by updating network documentation and preparing detailed reports of events that might negatively affect customer service.

UNITED STATES ARMYSupervisor–Ft Irwin, CA, USA 2009–2010 Ensured serviceability and maintenance of equipment with an estimated value of $150K. Led more than 150 personnel in training and development, performance evaluation, and health

and wellness.

Information System Supervisor–Baumholder, GE/Sadr City, Iraq 2006–2009 Provided technical support on secure and non-secure voice, data, and LAN to users on a daily

basis. Rendered direct oversight to the operation, maintenance, and troubleshooting of Cisco switches,

file servers, Microsoft Exchange 2007, and application servers valued of more than $400K. Initiated the development and implementation of user accounts or mailboxes and network

printers; along with the compilation of network security scans.

AA D D I T I O N A LD D I T I O N A L E E X P E R I E N C EX P E R I E N C E

QUALXSERV (DELL INC.), LAS VEGAS, NVField Technician–PC, Laptop 2005–2006

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[email protected] Displayed strong command in utilizing Windows/ Microsoft Disk Operating System (DOS) and

standard applications. Executed the basic operating system software installation, software configurations, and PC

backup and restoration, malfunctioning units troubleshooting, and hardware repair.

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[email protected]

THE ORLEANS CASINO, LAS VEGAS, NVSurveillance Technician 2004–2005 Took charge of installing and maintaining the closed circuit television (CCTV), Pelco keyboard,

coaxitron, CPU, Matrix Bay, processing units, Sanyo VCC-5884 fixed camera, digital video recorder, DVR utility software, pan-tilt-zoom cameras, and time and date generators.

UNITED STATES AIR FORCESupervisor Maintenance Control–Goodfellow AFB, TX 2002–2004 Highly recommended and selected to assist and provide technical expertise with the repair of

pagers, cell phones, and radio equipment for the Personal Wireless Communications work center during critical manning shortage.

Wireless Communications/Computer Technician–Al Jaber AB, Kuwait 2001–2002 Identified and resolved hardware- and software-related problems on government computer

systems.

Ground Radio Maintenance Journeyman– Goodfellow AFB, TX 1998–2001 Offered hands-on support with the installation and maintenance of ground radio communications

equipment including: High-frequency receivers; Analog and digital

recorder/reproducers; Ground defense communication

equipment;

Audio switch groups; Tape degausser; and Radio frequency power dividers and

antenna couplers.

EE D U C A T I O ND U C A T I O N

Bachelor of Science in Computer Networks and Security: In Progress; Expected Date of Graduation: Dec. 2018

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, ADELPHI, MD

Coursework in Information Systems and CybersecurityUNIVERSITY OF MARYLAND, ADELPHI, MD

PP R O F E S S I O N A LR O F E S S I O N A L DD E V E L O P M E N TE V E L O P M E N T

Ground Radio Electronics: United States Air Force, Biloxi, MSInformation Systems Operator: United States Army, Augusta, GA

AIR FORCE TRADE SCHOOLSWolfers/Rocketeer Telephone System Maintenance | Chainwork GPS System Maintenance

Local Area Network and Fiber Optics

AA W A R D SW A R D S A N DA N D H H O N O R SO N O R S

Army Commendation Medal | Army Achievement Medal | Good Conduct MedalNational Defense Service Medal | Armed Forces Expeditionary Medal | Iraq Campaign MedalGlobal War on Terrorism Medal | Noncommissioned Officer Professional Development Ribbon

Army Service Ribbon | Oversees Service Ribbon | Air Force Training Ribbon

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Documents

Resume 2016