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ERICA HENRY6697 Racquet Club Drive (954) 461 - 4013Lauderhill, FL 33319 ericaaldred@yahoo.com

QUALIFICATION SUMMARYProven team player and professional with experience working in fast paced environment that demands organizational, technical and interpersonal customer service skills. Confident and poised in interactions with individuals at all levels. Detailed-oriented and resourceful in completing projects deadlines and able to multi-task efficiently.

Outstanding capabilities include:

Customer Service & Relations Solving complex problem

Accounts Payable & Receivable Latitude in managing priorities

Filing & Data Archiving Multi-task effectively

and productively

COMPUTER SOFTWARE FLUENCY: MS Word Access

MS Excel QuickBooks Peachtree

MS PowerPoint Lotus Notes

PROFESSIONAL EXPERIENCEGrace Roofing, Lauderhill, FL June 2012 to PresentOffice Administrator Provide administrative services to Management of all levelsImplement new administrative procedures and policies to better organize office functionsMaintain an organized system of reports, invoices, and estimates Compile job permits and required insurance for projects according to with city requirementsResearch property information and record notice of commencement with appropriate countyEnsure Account Payable/ Receivables are up to date using QuickBooksManaged weekly payroll operations Collect, fax, scan and upload project information into propriety databaseRespond to and resolve all customer inquiries.

American International Realty, Lauderhill. FL August 2005 to PresentRealtor/ Sales Agent ; License # 3131079

Solicit prospective clients in buying and selling real-estate residential properties. Ensure exceptional customer service to current and prospective clients Follow through on all leads daily Resolve any conflict that might arise within a transaction quickly and comprehensively.

Harte-Hanks Logistics, Deerfield Beach, FL April 1997 - JUNE 2005

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Customer Service Rep/Dispatcher/Team Leader Managed inbound/outbound shipping traffic activities of internal/external warehouses, cross-

docks, printers, mail plants, mail logistics carriers and commodity partner carriers.Developed and implemented key carrier strategies (e.g. dedicated carriers, owner operators,

backhaul carriers, carrier development)Planed work by utilizing route optimization systems and strategies.Negotiated freight shipment transactions with appropriate carrier/equipment providers.Assured process compliance for service, cost, small shipment tracking and tracing employees.Drove decision process with internal and external customers to resolve service issues.Developed and implemented continuous improvement action plans for cost dispatcher areas of

responsibility

EDUCATION and PROFESSIONAL TRAININGB.S., Business Administration, University of Phoenix

License Real Estate Sales Association (Lic # : 3131079) LCAM Expected September 2016